HBF Health
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    HBF Health
    (108 reviews)
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    Company Reviews

    Working at HBF Health

    2.9108 ratings in total
    5
    22
    4
    20
    3
    21
    2
    19
    1
    26
    88%
    Rate salary as high or average
    45%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(108 ratings)
    Career development
    2.8(108 ratings)
    Benefits & perks
    3.1(108 ratings)
    Management
    2.6(108 ratings)
    Working environment
    3.0(108 ratings)
    Diversity & equal opportunity
    3.2(108 ratings)
    Ratings for HBF Health are shared as-is from employees in line with our community guidelines

    Reviews

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    4.0
    Member Experience Consultant
    Apr 2026
    Perth WA 6000Less than 1 year in the role, current employee
    Supportive and caring with the opportunities to grow both personally and professionally.
    The good thingsThe culture is very positive and supportive. There is alot of potential to grow personally with regular coaching sessions and the opportunity to move to other areas of the business. I have not worked in a company that cares as much as HBF does and the care factor is a true reflection of their actions and values.
    The challengesThe only challenge I find is some of the member issues can be a balancing act professionally and emotionally due to their complexities.
    5.0
    Membership Consultant
    Apr 2026
    Perth WA 6000Less than 1 year in the role, current employee
    Low stress call centre environment.
    The good thingsGreat culture and environment like no other call centre. Friendly people and a genuine care for your wellbeing. Would recommend to anyone who likes customer service or call centre work
    The challengesNothing to complain about, no issues
    5.0
    Member Service Consultant
    Apr 2026
    Perth WA 6000Less than 1 year in the role, current employee
    Great place to work
    The good thingsgreat place to work with supportive team and management
    The challengestraining can be improvised as health insurance have lot of complicated issues and if agent has been provided with clear training and steps to follow will help to minimise error
    5.0
    Senior Manager
    Apr 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Supportive team environment with a focus on ongoing development.
    The good thingsSuch a positive experience so far! The level of support provided stood out immediately, making it a great environment to settle into and start learning. The team is incredibly friendly and genuinely cares about their members, which creates a strong sense of purpose in the work we do.
    The challengesMaintaining alignment and connection with remote teams can present challenges, however this is mitigated by regular opportunities to connect.
    5.0
    Talent Acquisition Professional
    Apr 2026
    Perth WA 6000Less than 1 year in the role, current employee
    Warm and welcoming place to work where people care about making a positive impact!
    The good thingsThe majority of people I've met and worked with since I started at HBF have been incredibly friendly and welcoming. I work within a great division of high performing people who care about the work they do, the impact they make, and the experience that our people have. I'm also very fortunate to have a supportive, patient and understanding manager who helps me bring the best version of myself to work every day.
    The challengesMy direct team is very lean so sometimes it can be challenging when we go through periods of high work volume. The broader business is usually very understanding and makes sure to check in and provide support when this happens. We also have a lot of internal systems that don't talk to each other but we are in the process of changing this so hopefully processes will be a bit more seamless and less manual in the near future!
    1 person found this helpful
    1.0
    Member Service Adviser
    Mar 2026
    Perth WA 60003 to 4 years in the role, former employee
    Not worth the stress.
    The good thingsMet some amazing people I can now call friends. the members are amazing. Nice kitchen space with snack area.
    The challengesWow. Where to begin. Very poor management. The TL’s are inexperienced and of course, have favourites. The system is incredibly flawed and difficult to navigate. I have ptsd from it all. Very unrealistic statics. I saw one TL put a sign on a Employee chair saying “don’t talk to me I’m easily distracted “… they have promoted that TL… says it all.
    2 people found this helpful
    5.0
    Risk Adviser
    Mar 2026
    Perth WA 6000Less than 1 year in the role, current employee
    The quality of the team and the overall culture make it a genuinely positive place to work.
    The good thingsThe recruitment process was seamless and well‑organised from start to finish. HBF offers a great work–life balance, and the people are supportive and welcoming.
    The challengesNothing at this stage
    5.0
    Human Resources Role
    Feb 2026
    Brisbane QLD 40001 to 2 years in the role, current employee
    People‑centred, flexible workplace with strong leadership and an exceptional team culture.
    The good thingsI’m fortunate to work with an amazing, supportive team and feel genuinely valued as a working parent. The flexibility to work both in the office and from home, combined with strong connection across a geographically dispersed team, makes a real difference. I love the work I do and am inspired by the bold, people‑focused leadership demonstrated across the organisation.
    The challengesHonestly, I love everything about HBF. They are constantly looking within to improve and be better every day for its employees and its members.
    5.0
    Member Relationship Consultant
    Sep 2025
    Cannington WA 61075 to 6 years in the role, former employee
    Great friends and great team. I was given skills that have helped me succeed in my next roll
    The good thingsGreat team, flexible working hours, reputable brand. I was offered development and mentored by my manager. No late nights, no weekends.
    The challengesThe old systems were clunky and hard to use. The new systems are so much better! Leave is sometimes hard to get in busy periods
    4 people found this helpful
    1.0
    Member Relationship Consultant
    Sep 2025
    Cannington WA 61074 to 5 years in the role, current employee
    What the public get isn't what the employees experience.
    The good thingsDiscounted health insurance and the friends I have made. The knowledge of the health insurance industry and the wider medical business of Australia.
    The challengesArchaic and antiquated leadership style based on micro-management and monitoring. Values are often held accountable for majority of the member facing staff but seldom displayed by managers and senior leadership. A culture of walking on eggshells pervades through the front-line team, bought on by a quite disabling feedback and coaching structure, where your own expression of voice is slowly removed. It's a shame that a business so adored and respected by the West Australian public, can feel so alien from that perception when inside.
    7 people found this helpful
    5.0
    Payroll Role
    Sep 2025
    Perth WA 60001 to 2 years in the role, current employee
    Excellent company to work for
    The good thingsFlexibility, work life balance, great team, employee benefits, opportunity to grow, friendly atmosphere
    The challengesWhen the HBF barista is on leave and I have to drink instant.
    3 people found this helpful
    5.0
    Branch Manager
    Aug 2025
    Perth WA 60007 to 8 years in the role, current employee
    Experienced people leader with a mix tenured team.
    The good thingsNo day is ever the same, HBF is very big on internal development and personal development and will support you if you have aspirations. Hours are very social and allows for a good balance in and out of work.
    The challengesPeak times of the year are very busy and you can blink and the day is gone. But you do it surrounded by an awesome team and peer group, all of who will support and check-in on you!
    3 people found this helpful
    5.0
    Administration Role
    Aug 2025
    Perth WA 6000Less than 1 year in the role, current employee
    A great place to work and grow your career
    The good thingsThe culture of the team i’m in, good employee benefits, constant drive to create a better company, career growth and opportunities, great work life balance and WFH opportunities.
    The challengesOld system available, but changing to a new one within the next year
    1 person found this helpful
    4.0
    Assistant Manager
    Aug 2025
    Joondalup WA 60272 to 3 years in the role, current employee
    Great culture. Good work like balance.
    The good thingsGreat career progression. The support you receive to improve in your area and the opportunity to move into other roles within the business are always supported. The culture is really great and they look after you. Create good work relationships. Plus you receive good benefits
    The challengesThere isn't much I don't like that couldn't be related to any other job. Planning leave can be hard as working in a corporate business you need to plan leave around availability. But this is easy to get use to.
    1 person found this helpful
    5.0
    Adminitration Assistant
    Jun 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    My experience at HBF Health has been both rewarding and growth-focused, with amazing opportunities that have helped me develop professionally and personally.
    The good thingsSupportive culture, Purpose Driven work, Growth and development opportunities and work life balance. I have found the environment to be welcoming and supportive. One of the things I appreciate most is the amazing opportunities available.
    The challengesLearning new systems can always be challenging but there i also lots of support available
    2 people found this helpful
    4.0
    Dentist
    May 2025
    Townsville QLD 4810Less than 1 year in the role, current employee
    Supportive and helpful workplace
    The good thingsLots of patients, very busy, great team!!
    The challengesCan be difficult getting patients back in for treatment as so booked up!
    1 person found this helpful
    4.0
    Dental Assistant
    May 2025
    Townsville QLD 4810Less than 1 year in the role, former employee
    Great working environment in the Dental practice
    The good thingsSupportive Team, Friendly atmosphere. Lots of training both inhouse and external. Team Lunches
    The challengesLots of changes, Lot's of cleans.
    1 person found this helpful
    4.0
    Talent Acquisition Specialist
    May 2025
    Perth WA 6000Less than 1 year in the role, current employee
    Welcome and supportive team who seek efficiencies and innovation!
    The good thingsBenefits for all roles across the organisation, cross team collaboration and development opportunities for those who want to build a long-term career. HBF is genuinely committed to the wellbeing of both its members and employees providing flexibility in WHF and flexible arrangements for part time.
    The challengesSome tech is no longer fit for purpose but a review is currently in place to uplift in line with best in market.
    2 people found this helpful
    2.0
    Member Relationship Consultant
    Jan 2025
    Morley WA 60621 to 2 years in the role, former employee
    depressing
    The good thingsMost of the team in the Morley Branch
    The challengesupper management - no work life balance -
    5 people found this helpful
    1.0
    Member Experience Consultant
    Oct 2024
    Perth WA 60001 to 2 years in the role, former employee
    Not paid enough for the workload.
    The good thingsFree Gold Hospital cover, if you need it. The people are mostly great.
    The challengesTheir updated program for customer interactions is awful, clunky and slow. Makes member interactions take way longer than necessary, as well as adding on stress to the consultants.
    4 people found this helpful
    5.0
    People and Culture
    Aug 2024
    Perth WA 6000Less than 1 year in the role, former employee
    So much opportunity to grow and learn!
    The good thingsSupportive leadership that champion people and work/life balance! Opportunities to learn and grow and be a part of positive change. HBF embraces contemporary ways of working and rewards people for effort!
    The challengesWorking through change and ensuring those individuals who do not want to be a part of a high performing team can move on.
    1 person found this helpful
    1.0
    Member Experience Specialist
    Aug 2024
    Perth WA 6000former employee
    Not a complete waste of my time, made some good friends, got to do a few cool things and learn a few new skills.
    The good thingsThe people in the team, free gold hospital cover if you need that. Some good opportunities rarely offered.
    The challengesPoor upper management, lots of politics and it's about who you know not what you know. Strung along with promise of progression but they don't even make an effort. No trust to do what you are hired to do and don't like any different ideas or opinions. Constant lying and no accountability.
    7 people found this helpful
    4.0
    Risk Analyst
    Apr 2024
    Perth WA 60009 to 10 years in the role, current employee
    HBF is a good place to work and grow your career.
    The good thingsI have been at HBF for over 10 years and have been able to progress my career in ways that I wouldn't have thought possible. The benefits are also highly desirable with fully subsidised top level hospital cover and the building facilities are modern and well maintained.
    The challengesWorkload can be rather heavy in comparison to others and there have been instances of cliques / politicking which I do not care for.
    5 people found this helpful
    2.0
    Membership Consultant
    Apr 2024
    Perth WA 60001 to 2 years in the role, current employee
    so glad I'm leaving
    The good thingsTeam I work with is amazing, discounted hospital cover is always a bonus
    The challengesmicromanaging, managers barely listen to what you are telling them, one of the core values is members are our reason however the only members that matter are the younger ones. they don't care about the older members who have been with us for 50+ years and are continuously closing branches
    7 people found this helpful
    2.0
    Claims Adviser
    Aug 2022
    1 to 2 years in the role, former employee
    Lasted a year, glad I moved on. Micromanaged and treated like a child. Culture of encouraging staff and putting a positive spin on tattle telling over the smallest errors.
    The good thingsDiscount on private health insurance.
    The challengesMicromanaging, cult like culture. Long term staff are very clicky and competitive.
    11 people found this helpful
    4.0
    Multimedia Specialist
    Apr 2022
    current employee
    A fantastic place to be!
    The good thingsAmazing place and culture, a company that look for their members and their people.
    The challengesNot really. Nothing that you won't find in any other normal business.
    4 people found this helpful
    1.0
    Member Service Consultant
    Mar 2022
    3 to 4 years in the role, former employee
    Don't be fooled by the adds this is not a cute, fun place to work - Just like they say at Rottnest 'Don't touch the Quokka'
    The good thingsThe conversation framework is a great life skill, which will enable you to have meaningful interactions with people.
    The challengesLOTS -firstly money awful. Shift work with weekly changes to start and finish times jerking around any consistent plans outside work. The job itself is overly intense with back to back calls and an expectation to not stop. There is heavy micro management and heavy quality scrutiny. There is no interest in hearing any feedback from employees to improve things or any creative license in what you say or do. In terms of career development only 2 real avenues are Team Leadership or Claims processing (a sideway movement) if this is not for you your unlikely to get even an interview (although you will get teased with an opportunity to sit in an area your interested for 30 mins to watch).
    18 people found this helpful
    5.0
    Talent Acquisition Partner
    Feb 2022
    current employee
    HBF is a values driven organisation that puts its Members and Employees in the forefront of what they do!!
    The good thingsAmazing people to work with!!! Leadership that support growth and learning!!! work life balance!!! Competitive pay!!! Supportive peers!! Growth Opportunities!!
    The challengesSometimes there can be resistance to change
    4 people found this helpful
    2.0
    Membership Sales Consultant
    Jan 2022
    3 to 4 years in the role, former employee
    Cult Like Atmosphere
    The good thingsFantastic Brand and good PHI Products and do put the member first. Lovely co workers and good location in city
    The challengesUnrealistic Conversation framework targets. Very low wage for job expectations and endemic mental health issues in contact center due to high work load and stress
    8 people found this helpful
    1.0
    Customer Service Role
    Jan 2022
    1 to 2 years in the role, former employee
    The year I won't get back. Looks nice on a Resume though.
    The good thingsA nice group of people on the call centre floor to share your suffering with.
    The challengesThe customers The KPIs Management Discouraging new ideas No growth opportunities
    11 people found this helpful
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