Hollard Insurance
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    Hollard Insurance
    (45 reviews)
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    Company Reviews

    Working at Hollard Insurance

    3.245 ratings in total
    5
    19
    4
    5
    3
    1
    2
    5
    1
    15
    66%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(42 ratings)
    Career development
    3.2(42 ratings)
    Benefits & perks
    3.5(40 ratings)
    Management
    3.2(42 ratings)
    Working environment
    3.4(42 ratings)
    Diversity & equal opportunity
    3.5(41 ratings)
    Ratings for Hollard Insurance are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 46 reviews sorted by most recent
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    1.0
    Administration Role
    Apr 2026
    North Sydney NSW 20603 to 4 years in the role, former employee
    Only work here if it is your only option.
    The good thingsflexible working arrangments
    The challengesHollard is an embarrassment. The company has a lack of direction and is always in constant change that makes it near impossible to do your job. Any movement forward is met with 3 steps backward. Managment and Human Resourses hold no leadership qualities or basic human empathy. They claim to promote diversity and inclusion but it is all just lip service. They do not care for people who have work place experience, who work hard for the company and will just happily kick them aside and make them 'redundant' after endless 'restructures'. Only work here if it is your only option.
    2.0
    Claims Agent
    Apr 2026
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Wouldn't Recommend - Save your Mental Health
    The good thingsWorking from home was really great
    The challengesBeing screamed at everyday by customers, being told to not tell the whole truth, just didn't sit right with me. KPI's mean more than proper training or valuing workers.
    1 person found this helpful
    1.0
    Manager
    Jan 2026
    Melbourne VIC 30009 to 10 years in the role, former employee
    Go elsewhere if seeking an environment that genuinely values contribution and fosters collaboration.
    The good thingsThe Good. The company has strong brand recognition in the insurance sector and attracts talented individuals who are genuinely passionate about delivering quality outcomes for customers. The experience reinforced what matters most: leadership integrity and cultural health are critical to organisational success.
    The challengesStrategic direction shifts frequently without clear communication, leaving teams to navigate ambiguity with limited guidance. Decision-making is opaque with little consistency in priorities from quarter to quarter. A consistent pattern exists where ideas and solutions developed by frontline teams are presented up the chain without acknowledgment. Innovative approaches conceived by working-level staff are regularly communicated by senior leadership as their own strategic initiatives. The workplace atmosphere is corrosive rather than collaborative, with politics prioritizing optics over outcomes. Psychological safety is largely absent—people hesitate to speak candidly or challenge flawed assumptions for fear of career repercussions. The gap between espoused values and actual behaviors is substantial. Career progression appears relationship-dependent rather than merit-based. High performers lacking executive sponsorship plateau, while those excelling at visibility over delivery advance.
    4 people found this helpful
    4.0
    Insurance Consultant
    Jan 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    From onboarding to operation, the support is well provided.
    The good thingsThe team, onboard support and management.
    The challengesA little more flexibility with workforce, but that is the only negative challenge I’ve faced so far.
    1 person found this helpful
    1.0
    Disputes Resolution Officer
    Dec 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Was forced out because they over-hired with the CBA merge, the lead couldn’t lead a duck to water.
    The good thingsThe Christmas party
    The challengesThe toxic culture could be improved
    4 people found this helpful
    1.0
    Claims Manager
    Jul 2025
    North Sydney NSW 20606 to 7 years in the role, former employee
    Relly Bad will cause health issues , holding up bonuses and pay is too low for the kind of works delegated
    The good thingsInitially ok but when merged with CBA all things got bad
    The challengesNo support, Toxic place to work. process always changed in a daily basis. Lower crews are just used as escape goat by managers. does not adhere to what they preach towards customers
    11 people found this helpful
    1.0
    Sales Role
    Jul 2025
    Norwest NSW 21534 to 5 years in the role, former employee
    Horrible place. ……. Horrible place. Management is mean, and you are taken into a meeting after a sick day and asked how you will make sure it doesn’t happen again. I had a day off because my dog died and she still asked me how I plan for this not to happen again. They made us work extra hours for no pay and gave us a sandwich. They hired me for an inbound role then forced me into an outbound team cold calling. Worst place I have ever worked.
    14 people found this helpful
    1.0
    Initiative Delivery Manager
    Jul 2025
    Sydney NSW 20002 to 3 years in the role, current employee
    This was most challenging and stressful job of my lifeMy experience working at this company has been extremely disappointing due to its toxic culture, poor leadership, and lack of strategic direction. The management team is dismissive and plays favourites with certain incompetent employees, creating a hostile environment filled with gossip and mistrust. They often make decisions without a clear plan or vision, leading to confusion and frustration among staff. Overall, the combination of toxic workplace habits, ineffective leadership, and a lack of strategic focus has left morale low and the organization directionless. I wouldn’t recommend working here if you’re looking for a healthy or well-managed workplace. I and many others learned to lower my expectations & standards, and to shut my mouth to remain employed.
    14 people found this helpful
    1.0
    Senior Product Owner
    Jun 2025
    North Sydney NSW 20606 to 7 years in the role, former employee
    Not recommended for human consumption.There is a distinct lack of strategy, foresight and integrity at the leadership level. This flows down into every part of the operation. Customer Operations are chaotic and creates a toxic culture that pits people against each other with a distinct tribal “us and them” mentality. This detracts from your ability to actually help customers. I have seen on more than one occasion managers taking credit for other people’s work. There is a district lack of urgency and intentionality about addressing any of the issues raised, which indicates that this toxic culture is by design. To sum it up the place is Horrific. Don't do it to yourself.
    15 people found this helpful
    4.0
    Compliance principal
    Jun 2025
    North Sydney NSW 20609 to 10 years in the role, current employee
    Excellent company to work for
    The good thingsGreat culture and always room for internal development
    The challengesPace of change means you can’t be tied to consistency in your role if that’s your thing!
    2.0
    Assistant Manager
    May 2025
    North Sydney NSW 20601 to 2 years in the role, former employee
    Interesting company that needs better technology
    The good thingsHybrid but they literally dont care if you come in on anchor days! Great flexibility to pick up kids from day care & do shopping, tradies etc
    The challengesUnfortunately all levels of management including supporting risk and compliance functions do not deep insurance experience and make avoidable errors. Hard to get things done quickly as no real buy in because of the overall lack of expertise and systems.
    10 people found this helpful
    4.0
    Learning Facilitator
    May 2025
    All Sydney NSWLess than 1 year in the role, former employee
    Great place to work.
    The good thingsI have no words to express my gratitude to Hollard. I genuinely liked everything about the company the team, the flexibility, the working hours, the pay, the systems everything felt efficient and easy to adapt to.
    The challengesThe only area that could use improvement is the preparation of information, having unified data and enhancing the training process.
    5.0
    Administration - Motor Claims
    Feb 2025
    North Sydney NSW 2060Less than 1 year in the role, former employee
    Great culture and great people that cared about your mental well being
    The good thingsWork life balance was amazing. Worked from home Everday, but also had the option to go into the office whenever I wanted.
    The challengesThe only thing I didn't like was I wasn't able to get permanent work
    1 person found this helpful
    1.0
    Manager
    Aug 2024
    North Sydney NSW 2060
    Extremely toxic, avoid!
    The good thingsNothing, the most toxic place I’ve ever experienced
    The challengesExtremely toxic environment with no work-life balance. Leadership is weak and lacks knowledge in the areas they manage. They constantly shift responsibilities and blame team members to appease other departments. Resistant to change and dismissive of suggestions, the culture is steeped in flattery and favoritism. Leaders take credit for their subordinates' work. Overall, it’s an exhausting and nightmarish experience working here. There's zero recognition for your efforts, and turnover is incredibly high.
    25 people found this helpful
    1.0
    customer experience
    Jul 2024
    Brisbane QLD 4000
    not recommended if you value your career
    The good thingshybrid working, colleagues
    The challengeslow pay, poor managers, no leadership
    20 people found this helpful
    1.0
    Operations
    Jun 2024
    North Sydney NSW 2060
    Thankful it is over!
    The good thingsThe IT setup was seamless, it all went downhill from there.
    The challengesCulture is toxic. Management is too busy putting out fires caused by leadership that have no idea how their businesses is run. Leadership is non-existent. Don't expect any support, and anything that you do (if you can get anything done due to the red tape and bureaucracy) then it won't be good enough. It's fast becoming a dumping ground for all of the staff that couldn't make it at another (unnamed) rival insurer... I am surprised this company still has customers and is solvent.
    24 people found this helpful
    5.0
    Team Manager
    May 2024
    Sydney NSW 20001 to 2 years in the role, former employee
    Great company to work for.. Still rebuilding but a solid plan ahead
    The good thingsFlexible very progressive company which embraces 100% work from home business model.
    The challengesPay leans on the lower end of insurance companies
    1 person found this helpful
    1.0
    Claims Manager
    Sep 2022
    Less than 1 year in the role, former employee
    Systems outdated and management don't know enough about the roles they are supposed to be supporting.
    The good thingsCannot think of any good things about the company
    The challengesNot enough claims staff - complicated outdated systems, e.g. to make a simple payment you had to complete 3 databases which took about 20 minutes!
    23 people found this helpful
    4.0
    Operations Suppport Consultant
    Jul 2022
    Great under a great leader
    The good thingsBest Hybrid workplace
    The challengesUse of technological advancements seemed blur
    1 person found this helpful
    1.0
    operations
    Jul 2022
    Bad experience, believe the google reviews
    The good thingsChallenging work every day
    The challengesNo support in the workplace
    20 people found this helpful
    5.0
    Customer Support Role
    Mar 2022
    7 to 8 years in the role, current employee
    Great place to work and begin a career.
    The good thingsThe company creates a flexible work environment suitable for parents and uni students. Supportive management working with you to create the perfect work life balance you need. Diverse and family oriented culture ! Great perks and lots of opportunities to grow, learn and develop. Great place to work and begin a career.
    The challengesMeeting over teams rather than face to face contact.
    2 people found this helpful
    5.0
    Operations Officer
    Mar 2022
    7 to 8 years in the role, current employee
    Great company to work for, fantastic flexibly for work and life balance.
    The good thingsMy experience has been full of opportunities and development. maintaining a work life balance over the years, being able to focus raising my kids but also given the opportunities to learn and develop in the company. The flexibility offered is amazing, I have been working at home and suitable part-time hours since 2017. Fantastic family friendly environment with leaders who are engaging and supportive.
    The challengesFast pace and changing environment not everyone is adaptable.
    5.0
    Customer Support Team Manager
    Mar 2022
    5 to 6 years in the role, current employee
    My experience has been full of opportunities for career development, with fantastic people helping me along the way.
    The good thingsHollard provides many opportunities to their people, with development of their own people is at it's core. This gives people the opportunity to try out new things and find the best position for themselves.
    The challengesIt can be challenging involving the necessary stakeholders for particular meetings as people change through their roles
    5.0
    Team Manager
    Mar 2022
    3 to 4 years in the role, current employee
    Hollard is an organisation that cares about their people and customers
    The good thingsWork Life Balance, Our People, Perks Plus, Diversity and Opportunities
    The challengesCovid has been challenging with Working From Home, not being able to enagage with Your team face to face.
    5.0
    Workforce Planner
    Mar 2022
    1 to 2 years in the role, current employee
    Rapid growth and new opportunities for development with the acquisition of one of the big 4 bank's insurance arm.
    The good thingsThe company is open to feedback and change. Coming from an established company, I wanted to implement things that worked with the previous company in areas of opportunity. It may have taken a while for the stakeholders to buy into the idea but the constant communication and willingness to try something new enabled the idea to be implemented.
    The challengesThere is an offshore partner that you would work side by side and have to adjust as they are in a different time zone if you needed to communicate face to face.
    5.0
    Operations
    Mar 2022
    5 to 6 years in the role, current employee
    Great people, great culture and fast growing with plenty of career opportunity
    The good thingsGreat culture and leadership. Consultation with staff is fantastic. Lots of opportunity to grow and develop your career and get involved on various projects. One of the best things about Hollard is not much red tape so getting things done in your team or with others is made much easier. Amazing and very accommodating place to work.
    The challengesNo major challenges I have encountered working at Hollard
    1 person found this helpful
    5.0
    Analyst
    Jan 2022
    An exciting company with endless opportunity
    The good thingsFantastic work life balance, really supportive leaders and colleagues and great perks! You have the rare opportunity to make a real impact on business and customer outcomes for a large insurance company. If you enjoy thinking about business problems critically and curiously and want to make tangible contributions to a company, this is the place for you.
    The challengesA fast paced environment where change is constant, so you need to be prepared to adapt to new situations quickly.
    5.0
    Head of Technology Portfolio, Programs and Projects
    Aug 2021
    current employee
    Culture to be proud of
    The good thingsGreat culture and very friendly environment. Lots of opportunities to contribute - leaders are really listening and willing to adopt change
    The challengesSome of the processes are less efficient then it should be in corporate environment, but it is done out of good intention
    5.0
    Payroll Specialist
    Aug 2021
    current employee
    Happy to be working at Hollard
    The good thingsGreat collegues, flexibe working arrangements, employee perks/benefits,
    The challengesNone worth mentioning
    1 person found this helpful
    5.0
    Chief Information Officer
    Mar 2021
    Smart people doing things differently
    The good thingsOpportunities to learn Career development Modern methods and tools
    The challengesFast pace does not suit everyone
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