Employees find the work at InvoCare deeply meaningful and rewarding, particularly in supporting families during difficult times and helping them honour their loved ones. Colleagues are compassionate and supportive, creating strong bonds and working well together in a challenging environment. There is a strong focus on providing outstanding customer care, with employees taking pride in their work. Some employees have also experienced supportive management and a collaborative workplace where contributions are valued.
However, there are some potential challenges. Management style can vary, with some employees noting a focus on performance metrics and limited support during challenging times. There is an emphasis on sales and KPIs, which some feel can overshadow the compassionate nature of the work. Recent ownership changes have resulted in restructuring, staff turnover and adjustments to benefits and working conditions. The role can involve long hours and emotional demands, with expectations around overtime and a fast-paced environment. Additionally, some employees have mentioned that career progression and recognition for efforts could be clearer.