Jamaica Blue
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    Jamaica Blue
    (72 reviews)
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    Company Reviews

    Working at Jamaica Blue

    3.072 ratings in total
    5
    17
    4
    13
    3
    12
    2
    15
    1
    15
    64%
    Rate salary as high or average
    54%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(71 ratings)
    Career development
    2.8(71 ratings)
    Benefits & perks
    2.5(71 ratings)
    Management
    2.7(71 ratings)
    Working environment
    3.0(71 ratings)
    Diversity & equal opportunity
    3.0(71 ratings)
    Ratings for Jamaica Blue are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 72 reviews sorted by most recent
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    most recent
    2.0
    Short Order Cook
    Apr 2026
    Loganholme QLD 4129Less than 1 year in the role, former employee
    Business great. Management & staff toxic.
    The good thingsThe customers were lovely and I enjoyed the work.
    The challengesStaff are not cohesive and its a very toxic work environmentfrom management down. The way staff interact is totally unacceptable and its such a shame because the business itself is great.
    5.0
    Barista and manager
    Oct 2025
    North Gosford NSW 22505 to 6 years in the role, former employee
    Drove profit growth, managed all operations, and led staff to deliver top-tier customer service
    The good things"The best parts were seeing tangible results from my leadership: I successfully implemented profit and growth strategies that significantly improved the café’s overall performance, and I built a highly motivated team known for delivering excellent customer satisfaction and high-quality product standards."
    The challenges"My biggest challenges involved complex inventory management and quality control across high-volume periods, as well as navigating staff scheduling and training to ensure we maintained service consistency while reducing operational waste."
    1.0
    Wait Staff
    May 2025
    Miranda NSW 2228Less than 1 year in the role, former employee
    Zero respect for employees
    The good thingsCustomers are nice and often the inly good thing about my shift
    The challengesTreated terribly and humiliated by management then never given shifts again. There is a severely negative environment created by management and and inner circle that made me, as an employee, feel unwanted and worthless. Complete lack of basic respect and professionalism.
    2 people found this helpful
    5.0
    Food and Beverage Team Leader
    May 2023
    Canning Vale WA 61551 to 2 years in the role, former employee
    Great experience
    The good thingsManagement were amazing, they look after their staff and give opportunities for external training and progression. They care about maintaining a clean and safe workplace, high standards of meals/beverages and overall customer satisfaction. I personally worked for JB Livingston and they are hands down the best employers I've had to date, and I've been around hospitality for a long long time.
    The challengesI have nothing negative to say, I just wish my time wasn't cut short but covid affected business for many, i left with great support from both my employers and HR at foodco.
    2 people found this helpful
    3.0
    Customer Service Role
    Dec 2021
    Less than 1 year in the role, former employee
    My experience at Jamaica Blue was okay.
    The good thingsLearning new skills, especially to do with cleaning, bussing and customer service.
    The challengesDealing with hard, picky or hard to understand customers
    1 person found this helpful
    4.0
    Experienced Barista
    May 2021
    3 to 4 years in the role, current employee
    Really enjoyable
    The good thingsFantastic people to work with, head office is really lovely too
    The challengesLimitations as to what we can do with menu
    5.0
    Floor Staff
    Mar 2021
    3 to 4 years in the role, former employee
    Eye opening experience that allows for self reflect and growth.
    The good thingsThe opportunity to learn about yourself by putting yourself out there, whether communicating with your employees or during customer service. Finding it not difficult at all to build relationships with customers. The environment within the workplace is friendly and supportive. Lastly the chance to grow and push your work ethic.
    The challengesDue to the cafe being so popular, challenges were having to multitask during rush hours. Communication is key and having to be loud and clear to ensure tasks were done.
    1 person found this helpful
    5.0
    Barista
    Jul 2020
    Less than 1 year in the role, former employee
    Never not Busy!
    The good thingsThe team member i work with were always extremely nice and supported you throughout your shift, management provided a good working environment and were always flexible if any changes need to occur.
    The challengesThe rush of working at a hospital site could get extremely stressful and overwhelming.
    4.0
    Cafe Staff
    Jul 2020
    1 to 2 years in the role, current employee
    Overall, a good first job and taught me a lot of customer service skills.
    The good things-Good talking to customers -Always something to do -A lot of complements
    The challenges-When it gets really busy (coffee & food gets sent late, dishes start getting piled up, under staffed) -I would usually get very long hours (8-5 normally)
    1.0
    Cafe worker
    Mar 2020
    Less than 1 year in the role
    Dreaded going in on the rare occasion I got shifts.
    The good thingsTalking to the customers.
    The challengesBeing comfortable in a negative work environment caused by manager/s
    3.0
    Cafe Allrounder
    Mar 2020
    3 to 4 years in the role, current employee
    A challenge.
    The good thingsYou can make very good friends with the good customers, over an extended period of time.
    The challengesThe complete inexperience at which head office appears to be running its cafes - tailoring promos to young people when only old people go to cafes, and splurging on useless items while the necessary equipment is pared back to almost nothing.
    1 person found this helpful
    3.0
    Cook and supervisor
    Mar 2020
    1 to 2 years in the role, former employee
    Good and bad
    The good thingsCasual pay is great, hours are great and cater to yourself
    The challengesCareer progression, the challenges of working with staff under 18 which makes it hard for professionalism.
    1 person found this helpful
    4.0
    Barista and all-rounder
    Mar 2020
    Less than 1 year in the role
    Friendly working and willing to learn so that I can gain more experience to make me better in the future
    The good thingsGain more experience
    The challengesLess shift, more challenges
    2.0
    Allrounder
    Dec 2019
    Less than 1 year in the role, former employee
    18+ need not apply.
    The good thingsThe customers are the highlight, uniforms provided and all shifts are uploaded to dedicated staff app. The food and coffee are amazing as to be expected. Perfect for anyone still living at home and doesn't have any bills to pay.
    The challengesYou might as well live on centrelink. The shifts don't allow time for planning around work. Management have a knack for saving on wages, overworked staff and terrible roster arrangement. Beware of superiors asking you to do an open or close. Allow 1 day between shifts and find out that things have changed as you will find out when they grill you for not knowing, and then repeat process for weeks.
    2 people found this helpful
    2.0
    Supervisor
    Nov 2019
    1 to 2 years in the role, former employee
    Most of the time stressful but customers made the stay worth it.
    The good thingsHours were good and stable, pay was good
    The challengesManagement could improve as well as work environment
    1.0
    Food and Beverage Waitperson
    Nov 2019
    Do not recommend, if you are to work here, make sure you have a good employer who actually cares about you. Really makes a difference!
    The good thingsBuilt friendships and relationships with the regular customers.
    The challengesThe management, work balance, keeping on top of things as it was understaffed, stock was constantly running out as employer was not organised nor was made to be a leader.
    5.0
    Assistant Manager
    Nov 2019
    3 to 4 years in the role, former employee
    Best job I've ever had
    The good thingsGreat bosses and work
    The challengesVery busy so definately kept running
    3.0
    Shorthand cook
    Nov 2019
    3 to 4 years in the role, former employee
    Average employment
    The good thingsMet lifelong friends
    The challengesKeeping to their KPIs
    2.0
    Barista
    Nov 2019
    3 to 4 years in the role, former employee
    Average as
    The good thingsDecent pay for a cafe but nothing else very good
    The challengesBad management and bad organisation
    1.0
    Cafe Manager
    Nov 2019
    Not worth the stress or worry.
    The good thingsNothing. Always super pressured and undervalued
    The challengesManagement never valued employee input or inputs.
    5.0
    Cafe Supervisor
    Nov 2019
    1 to 2 years in the role
    Great people, experiences and environment.
    The good thingsGreat team and working environment. Management is very understanding with work life balance and personal needs.
    The challengesHigh quantity of customers during busy periods, however workload is shared between the team.
    3.0
    Barista
    Nov 2019
    Less than 1 year in the role, former employee
    It’s alright but could be better
    The good thingsGreat regular customers that know you’re new and try help you out and give you a break
    The challengesThe breakfast/lunch rushes can get overwhelming and it’s not uncommon to get rude customers. Whether you know what you’re doing or not the rude customers will still treat you like you’re incompetent
    4.0
    Store Manager
    May 2019
    1 to 2 years in the role, current employee
    great company, good benefits and is perfect place to learn new and more skills and knowledge
    The good thingsgreat place for new opportunities and continuous improvements
    The challengesFollowing the standards of the company and requires the individual to be almost perfect in the every way
    1.0
    Chef
    May 2019
    Sloppy Management and Procedures
    The good thingsBackward archaic work environment
    The challengesTrying not to kill anyone with the lack of care for hygiene
    5.0
    All rounder
    May 2019
    Less than 1 year in the role, former employee
    Fast service
    The good thingsTeam work high quality food
    The challengesWork in a busy place
    3.0
    Cafe Assistant
    May 2019
    current employee
    Below Average
    The good thingsFind out for yourself if you dare.
    The challengesDepends which store.
    1.0
    Manager
    May 2019
    3 to 4 years in the role, former employee
    I loved it when the franchisee left us alone
    The good thingsthe Owner was cheap and unsupportive
    The challengesWorking for a tight mean franchisee
    1 person found this helpful
    2.0
    Cafe Allrounder
    May 2019
    1 to 2 years in the role, former employee
    I worked and trained as a cook for a year & a half. A new member was brought in and I helped train them in the kitchen. Then my hours were cut and I was limited to only getting shifts for the weekends. No weekdays. And as soon as I said I would like to wo
    The good thingsI learnt skills to help me in other jobs
    The challengesBeing replaced and limited shifts
    1 person found this helpful
    5.0
    Cook
    May 2019
    3 to 4 years in the role, former employee
    Place to learn experience
    The good thingsGood place to work and Learn
    The challengesSometimes it’s busy and less staff
    1.0
    Barista
    Apr 2019
    I found the manager extremely difficult to work with and left the job very quickly due to this.
    The good thingsCommunicating with customers and learning about coffee.
    The challengesThe manager/franchisee is very difficult to work for, excepting perfection and for you to automatically know everything in your field even as a new member to the team.
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