Jetstar Airways
Write a review
    Jetstar Airways
    (116 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Jetstar Airways

    3.2116 ratings in total
    5
    31
    4
    26
    3
    20
    2
    18
    1
    21
    79%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    2.8(116 ratings)
    Career development
    2.9(116 ratings)
    Benefits & perks
    3.6(116 ratings)
    Management
    2.7(116 ratings)
    Working environment
    3.1(116 ratings)
    Diversity & equal opportunity
    3.6(116 ratings)
    Ratings for Jetstar Airways are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 116 reviews sorted by most recent
    Sort by
    most recent
    3.0
    Cabin Baggage Officer
    Jan 2026
    Sydney Domestic Airport NSW 20201 to 2 years in the role, former employee
    Great if you feel like being back in high school
    The good thingsThe staff were great for the most part, very fast paced environment and the staff travel was great when you got to use it. Free parking at the airport, and being able to swap shifts.
    The challengesManagement not being flexible, favouritism in the workplace. Shifts were often rostered at 4.75 hours so meal breaks didn't have to be provided.
    2.0
    Flight Attendant
    Apr 2025
    Adelaide SA 50002 to 3 years in the role, current employee
    it's okay. work/life balance is pretty poor though.
    The good thingsStaff travel can be a benefit to you and your friends/family if you are more easy-going/flexible. 6 weeks annual leave per year. Some of the crew are nice, have made good friends there. Day-to-day duties are the same, provides monotony, don't have to think on the fly too much in my experience.
    The challengesCannot randomly ask for leave, have to bid for leave and days off well in advance. may not always get them. Early sign ons, late sign offs, overnight flights sometimes all in the one week = fatigue. "fatigue management" is a lie. They do not care barely get off the aircraft/not a lot of job travel
    1 person found this helpful
    2.0
    Senior Manager
    Mar 2024
    Melbourne VIC 30001 to 2 years in the role, former employee
    Very unpleasant
    The good thingsAnnusl leave flexibility Flight benefits
    The challengesPoor leadership and lack of accountability Issues with governance
    3 people found this helpful
    1.0
    Flight Operations Officer
    Aug 2023
    Collingwood VIC 30663 to 4 years in the role, former employee
    Toxic management, and lack of development
    The good thingsStaff Travel, other discounts
    The challengesManagement KPI's are not in line with Staff KPI's so you are often pressured to do tasks that are irrelevant and time consuming so your manager looks good but so you are behind in your work making your performance not look as good. Career progression - no clear way to develop, or be considered for opportunity
    4 people found this helpful
    1.0
    Analyst - Fleet & Forecastin
    May 2023
    Collingwood VIC 30661 to 2 years in the role, former employee
    One to Forget
    The good thingsNot many, for me the only one was Cheap tickets
    The challengesDeal with system issues. Terrible Management
    3 people found this helpful
    2.0
    Flight Attendant
    Oct 2022
    Less than 1 year in the role, former employee
    Once in a life time experience that wasn't as good as I imagined it to be.
    The good thingsMeeting people on a regular basis and traveling to other states.
    The challengesDealing with difficult passenger's and trying to balance life/work. Trying to manage severe fatigue.
    5 people found this helpful
    1.0
    Supervisor
    Sep 2022
    1 to 2 years in the role, current employee
    No appreciation for good work but Jetstar comes down hard for tiny mistakes.
    The good thingsAviation / Airline Industry interesting and diverse. Exciting challenges.
    The challengesDealing with Jetstar disruptions - cancellations, downgrades and off schedule flights. Difficult angry customers.
    4 people found this helpful
    2.0
    Cabin crew
    Sep 2022
    Less than 1 year in the role, former employee
    Fun experience but not a career.
    The good thingsThe people are the best part of the job making life long friendships, And of course the staff travel too.
    The challengesHours are extremely hard as can start at 4am one morning then the next day start at 7pm finish at 6am, crew are all overworked and fatigued.
    6 people found this helpful
    2.0
    Supply Chain
    May 2022
    Some people love aviation and that's the only reason you'd go there.
    The good thingsSome staff travel benefits - when it works, it's great!
    The challengesExcessive workload, extremely poor management and very little team bonding due to the pressures put upon the limited workforce that is in place.
    5 people found this helpful
    4.0
    Flight Attendant
    Aug 2021
    5 to 6 years in the role, former employee
    Great way to end my flying career of 11 years.
    The good thingsLoved working for JQ until Covid-19 changed the world. Plenty of work and money to be made if you’re willing to work for it. Great crew! Almost everyone. Before COVID-19, the trips were amazing. I was very lucky to have a great manager who was supportive and professional but I was also the type of person that took pride in how I worked so I never had an issue when I needed assistance. You will either love this job or hate it. I really hope that Aviation returns to normal for the future Flight Attendants.
    The challengesShift work (didn’t bother me but would bother some), delays, that work like balance, missing special events.
    3 people found this helpful
    5.0
    Flight attendant
    Jun 2021
    A position that shapes you. You learn a lot over time and how to manage challenging situations.
    The good thingsNo day is ever the same. Working with so many different people. Learning new things each and every day. Staff travel.
    The challengesLong shifts, occasional delays, challenging passengers at times.
    2 people found this helpful
    4.0
    Customer Care
    Jan 2021
    former employee
    a good company overall
    The good thingsoverall a good company to work for with good leadership and opportunities for internal promotion
    The challengesconstantly short staffed being a low-cost company, opportunities for promotion are there but they will pay you significantly less than an external hire
    1 person found this helpful
    4.0
    Group Finance
    Aug 2020
    3 to 4 years in the role, former employee
    Great place to work provided you don't mind the fast pace
    The good thingsGreat work environment, with great travel perks. Culture was fun and and inclusive. Overall a good bunch of people to work with who didn't take themselves too seriously but knew how to knuckle down when required.
    The challengesThe constant cost pressures made it feel like you were on a constant hamster wheel trying to keep up with what management deemed to be a priority this week. New processes implemented with little direction about how they would work, and sometimes poor communication from leadership about big changes that would be affecting staff. Constant meddling by Qantas trying to change the priorities of the Jetstar group to whatever they felt was important instead of letting Jetstar run as a seperate entity.
    2 people found this helpful
    4.0
    Customer Service Manager
    Mar 2020
    7 to 8 years in the role, current employee
    I love the opportunities i have experienced, the colleagues and the freedom this job has given me to be myself.
    The good thingsThere is nothing else like being cabin crew. It is hard to explain. The job is repetitive, but no day is the same. Everyday I work with different people, the working environment is small and you work for long periods of time with the same people. You become very close, very quickly. It is a high pressure customer service and safety role whilst working with your best friends everyday.
    The challengesWorking with a low cost carrier means that you are not able to fulfill customer expectations. There are many times that you will be late, you will not finish on time and you will not be able to attend important social events due to work commitments. There is also the challenge of working with the general public on an aircraft. It is hard to get anyone to obey rules and passengers will argue with you all the time. There are constant issues with resources, safety and opinions. It is not easy.
    1 person found this helpful
    5.0
    Workforce Planner
    Mar 2020
    current employee
    Brilliant.
    The good thingsAbsolutely phenomenal place to work. Think small company vibe but on a large scale. Very open to new ideas from anyone, no matter your title. You work hard, but you also learn a lot and can move about the business to learn different areas easily.
    The challengesBeing a LCC, we are lean and it can mean hard work. It's a plus if you want to learn more.
    1 person found this helpful
    3.0
    xxx
    Mar 2020
    3 to 4 years in the role, former employee
    The people were great a real can do attitude, it's a low-cost version of Qantas and has a lot of bureaucracy.
    The good thingsAttitudes and work ethic
    The challengesQANTAS influence, I personally found a culture of influence that was not always of benefit and was surprised at some of the legacy concepts still in place. It is something that a lot of legacy airlines struggle with when the senior management has only ever worked in the one business.
    3 people found this helpful
    1.0
    Cabin Manager
    Mar 2020
    Unprofessional, negative environment where you are treated as a number and not valued for your work ethic or skills.
    The good thingsThe staff travel and my day to day colleagues.
    The challengesThe lack of professionalism in management, the lack of respect for their employees, health and safety is not a priority even tho it is promoted
    5 people found this helpful
    1.0
    Leading Hand
    Mar 2020
    5 to 6 years in the role, former employee
    Would warn anyone before working at Jetstar.
    The good thingsTravel benefits as well as early progression moved quite swiftly
    The challengesPoor management culture, micro management, could be made to do things that made you uncomfortable, No regard for work life balance, rostering was poor, lack of clear communication.
    4 people found this helpful
    5.0
    Project Manager
    Mar 2020
    Great place to have a career, lower salary than average but overall a fun and flexible place to work.
    The good thingsAmazing flight benefits, flexible working arrangements, good culture and constantly learning.
    The challengesPay is a bit below industry average, but considering above benefits, and just generally enjoyable industry, don’t mind too much.
    2 people found this helpful
    2.0
    GC3
    Mar 2020
    7 to 8 years in the role
    It's an ok company.
    The good thingsStaff travel. That's all
    The challengesShift work. 7 day roster. Multi time starts
    1 person found this helpful
    3.0
    Cabin Crew
    Mar 2020
    Every job has its perks and challanges if you are someone without much of a family life or responsibility then this job is for you.
    The good thingsIf you like travelling then this job is perfect. You would make life long friends on this job.
    The challengesSuper early sign-ons Being away from family Night shifts Being in an aircraft cabin for long period of time
    2 people found this helpful
    2.0
    Coordinator
    Feb 2020
    5 to 6 years in the role, former employee
    Don’t bother the airline doesn’t care one bit about you
    The good thingsAll the travel perks you get
    The challengesTrying to communicate with managers
    4 people found this helpful
    4.0
    Cabin crew
    Nov 2019
    9 to 10 years in the role, former employee
    9 years in the company, I had my challenges but made great friends, the work was fun and everyday was a new adventure.
    The good thingsStaff travel and great crew (most of the time)
    The challengesFamily balance and management
    1 person found this helpful
    1.0
    Engineering Role
    Nov 2019
    all the time no advance info
    The good thingsnothing good at this moment
    The challengesManagement like zoo, unable to give info
    3 people found this helpful
    4.0
    Customer Service Role
    Nov 2019
    5 to 6 years in the role, former employee
    Fun and good team environment to work in
    The good thingsthe culture of the team. we have laughs and fun during downtimes and come together during tough days to help the team
    The challengesluck of development in terms of progression and of course bad customers who sometimes can be aggressive.
    2 people found this helpful
    3.0
    Cabin Crew
    Nov 2019
    7 to 8 years in the role, former employee
    Challenging and exhausting but found good everyday
    The good thingsOther people working here are great, upper managment no so much.
    The challengesNew contract mean working more for less money, no work life balance unless you create it yourself (high sick leave)
    1 person found this helpful
    2.0
    Flight Attendant
    Nov 2019
    1 to 2 years in the role, former employee
    I have worked in aviation for 10 years, domestic and international and I never worked in an airline like Jetstar, where people they are not passionate about their job and everyone complaints. Therefore customer service provided is poor and safety process
    The good thingsPeople you work with.
    The challengesNo support from management, no team member recognition and little travel benefits.
    2 people found this helpful
    3.0
    Ramp Duty Manager
    Nov 2019
    5 to 6 years in the role, current employee
    it is a good experience overall if you are happy to do the role you were employed for and not looking at advancing
    The good thingsincentives. the majority of the staff make it an enjoyable experience.
    The challengesopportunities if you are well known. most opportunities are not given on merit.
    1 person found this helpful
    2.0
    Crew Member
    Nov 2019
    All Australia5 to 6 years in the role, current employee
    Great for casual quick money and experience.
    The good thingsWorking with many personalities and meeting amazing people daily.
    The challengesTo higher management and rostering you are just a number and Work related issues take an extremely long time to resolve. Not treated very well unless you fly under the radar.
    2 people found this helpful
    5.0
    Cabin Crew
    Nov 2019
    5 to 6 years in the role, former employee
    Career
    The good thingsWorking here at Jetstar is like a family, everyone matters.
    The challengesJuggling schedules with home life, but achievable
    3 people found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Adelaide SAAll Darwin NTAll Gold Coast QLDAll Melbourne VICAll Sydney NSW
    View all