Lumo Energy
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    Lumo Energy
    (28 reviews)
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    Company Reviews

    Working at Lumo Energy

    3.428 ratings in total
    5
    5
    4
    11
    3
    5
    2
    5
    1
    2
    82%
    Rate salary as high or average
    64%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(28 ratings)
    Career development
    2.9(28 ratings)
    Benefits & perks
    3.3(28 ratings)
    Management
    2.9(28 ratings)
    Working environment
    3.2(28 ratings)
    Diversity & equal opportunity
    3.6(28 ratings)
    Ratings for Lumo Energy are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    most recent
    2.0
    Sales Consultant
    Apr 2026
    All Adelaide SALess than 1 year in the role, former employee
    Bad! One of the worst ones in my career till now.
    The good thingsThe money they pay is good, the only good thing
    The challengesThe management over there is very subpar.
    2.0
    Inbound Customer Service Representative
    Nov 2019
    Wouldn’t work here, even if you doubled my salary.
    The good thingsThe employee benefits are great
    The challengesTeam Leaders that refuse to help with career progression. Team Leaders that lack empathy.
    1.0
    Sales Consultant
    May 2019
    3 to 4 years in the role
    If only we didn’t merge companies with Red Energy
    The good thingsIt was dog friendly. Everything was good before we merged with Red Energy.
    The challengesEverything. The managers dont care about you, HR won’t have your back even if your in the right. Just not a nice place to work at
    1.0
    Credit Officer
    May 2019
    Painful
    The good thingsCan choose where to sit in the building
    The challengesDealing with staff who constantly suck up managers.
    4.0
    Database Developer
    Oct 2017
    Less than 1 year in the role, current employee
    Na
    The good thingsVariety, flexible, award
    The challengesMinimum training, no clear pathways
    3.0
    IT Support Officer
    Sep 2017
    great until the buy out
    The good thingsnone since the red energy buy out
    The challengesdealing with red energy attitude of them always being right
    5.0
    Meter Data
    Aug 2017
    3 to 4 years in the role, current employee
    Supportive yet chill employer
    The good thingsPeople are great, and lots of bonding outings
    The challengesPeople, off shore call centre can be challenging
    3.0
    Sales Representative
    Aug 2017
    1 to 2 years in the role, former employee
    Good place to start.
    The good thingsGreat atmosphere, meet heaps of new connections. Easy to get the job.
    The challengesAverage pay, \"hard to climb the ladder\" Unstable roles(Had 7 different titles in under 2 years)
    5.0
    Consultant
    Apr 2017
    Melbourne VIC 3004Less than 1 year in the role, former employee
    Great place & people work at Lumo!
    The good thingsPositive outlook and energy within the team.
    The challengesLong lead time to roll out new products, although the impending new platform would address this issue.
    2.0
    Analyst
    Apr 2017
    Melbourne VIC 30041 to 2 years in the role, former employee
    Ever changing goal posts
    The good thingsThe team I worked with was amazing'
    The challengesThe constant changing culture and lack of direction. The senior leadership team are not aspirational leaders.
    5.0
    Retention.. Customer service
    Sep 2016
    Melbourne VIC 30041 to 2 years in the role, former employee
    Amazing!! They taught me a lot. Patient with me when i didn't know the business
    The good thingsAwesome ability to learn, amazing people and unbelievable training and encouragement to excel..
    The challengesHaving children.. Holiday terns
    3.0
    Settlement Officer
    Apr 2016
    1 to 2 years in the role, former employee
    It had potential.
    The good thingsThe company offers some staff benefits such as discounted electricity and gas bills.
    The challengesThe morale of staff is low and is a challenge due to poor communication from management since the sale of Lumo to Snowy Hydro and the impending merge with Red Energy.
    4.0
    Inbound Sales Consultant
    Feb 2016
    1 to 2 years in the role, former employee
    exciting
    The good thingsgreat company to work for . They do so much around the office to keep moral high
    The challengessome customers can not be pleas3 no matter what you do for them
    4.0
    Business Intelligence Analyst
    Feb 2016
    Less than 1 year in the role, current employee
    Overall wonderful experience with lumo.
    The good thingsWork life balance Good management
    The challengesChange management and implementation of new releases
    4.0
    Snr Business Analyst
    Feb 2016
    Amazing place to work for .. Thanks to seek !!
    The good thingsExposure to new systems/processes
    The challengesExternal factors such as approval process, change of business ownership
    4.0
    Relationship Manager
    Feb 2016
    1 to 2 years in the role, former employee
    Moves reasonably quickly, good middle management.
    The good thingsA challenger brand that likes to take it up to the incumbents
    The challengesJust bought out by Snowy Hydro who arent as retail focused as the Infratil business owners.
    2.0
    Analyst
    Feb 2016
    Hard work and dedication doesn't decide you fate... manager does
    The good thingsused to give good employee discount on utilities
    The challengesdealing with blockheads
    4.0
    Snr Business Analyst
    Feb 2016
    1 to 2 years in the role, current employee
    Pretty average
    The good thingsDiscount in utility bills
    The challengesGetting people to work together
    3.0
    Sales Representative
    Feb 2016
    1 to 2 years in the role, former employee
    Very average. Good people though
    The good thingsPotential for earning commission.
    The challengesRegular changing shifts, no routine. Difficult to earn commission
    3.0
    Field sales consultant
    Sep 2015
    Great fundamental field selling role, people relate to product & offerngs well. Culture and structure of company very genuine.
    The good thingsGreat competitive product/service to take to the market. Simple & straight forward pricing/structure.
    The challengesDealing with the abundance of competitors in energy market.
    4.0
    Sales Support Consultant
    Sep 2015
    Less than 1 year in the role, former employee
    Just a job to get by, not much involved
    The good thingsLaid back environment
    The challengesNot many at all..
    2.0
    Billing
    Sep 2015
    Shockinh
    The good thingsPeople u worked with
    The challengesChildish management
    5.0
    Team Leader
    Sep 2015
    9 to 10 years in the role, current employee
    Great company full of opportunities
    The good thingsEmployee benefits, great culture, a solid brand that is recognisable by the public and great people
    The challengesPeople being too laid back and abusing privileges at management level.
    4.0
    Door to Door Sales
    Sep 2015
    Less than 1 year in the role, current employee
    Pretty challenging
    The good thingsFlexible
    The challengesWeather
    5.0
    Customer assistance
    Sep 2015
    3 to 4 years in the role, current employee
    a great company that cares for their employees and customers
    The good thingsthe people i work with
    The challengessolving customer problems
    4.0
    Team Leader
    Sep 2015
    Melbourne VIC 30041 to 2 years in the role, current employee
    great place to set goals for yourself and your team and have a realistic opportunity to achieve and go above and beyond.
    The good thingsChallenging
    The challengesFinancial expectations Project management
    4.0
    Gas contract trader
    Sep 2015
    good place to work, different now it's been sold
    The good thingsFlexible, chance to work across different areas
    The challengessmall company so can take a while to get a promotion
    4.0
    Senior Business Analyst
    Sep 2015
    I've learnt more in my two and a half years at Lumo than I could have imagined.
    The good thingsLumo is made up of a great group of people. With the acquisition by Snowy Hydro of the Lumo business there are many reasons to believe that Lumo's future is bright.
    The challengesEnergy retail is an almost infinitely evolving industry which requires constant attention and action to maintain competitiveness and consumer relevance. Lumo finds itself approaching the big three tier 1 retailers in what will surely be a David vs. Goliath battle.
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