MatchWorks
    (51 reviews)

    Company Reviews

    Working at MatchWorks

    3.051 ratings in total
    5
    14
    4
    6
    3
    8
    2
    11
    1
    12
    79%
    Rate salary as high or average
    53%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(51 ratings)
    Career development
    3.2(51 ratings)
    Benefits & perks
    3.0(51 ratings)
    Management
    2.7(51 ratings)
    Working environment
    2.9(51 ratings)
    Diversity & equal opportunity
    3.4(51 ratings)
    Ratings for MatchWorks are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Site Manager
    Nov 2025
    Sydney NSW 20006 to 7 years in the role, former employee
    Rewarding work made possible by great colleagues, not management.
    The good things My team was amazing. Supportive, hardworking, and full of heart. We built a great culture among ourselves, not because of senior management but in spite of them. The people on the ground carried the organisation’s values far more than those leading it.
    The challengesThe main challenges stem from a senior management team that often felt disconnected from the reality of day-to-day operations. There’s been frequent turnover at that level, which has created instability and inconsistency in direction. Priorities seemed to lean more toward financial outcomes than the wellbeing and growth of staff. Pay rates are below industry standards, and there’s a noticeable gap between the benefits and support offered to management versus frontline teams. Career development and professional growth aren’t actively encouraged or supported, which can make it difficult to see a long-term future within the organisation.
    2 people found this helpful
    2.0
    Post Placement Support Consultant
    Oct 2025
    Sydney NSW 20002 to 3 years in the role, former employee
    Wouldn't recommend unless you love being overworked and underappreciated.
    The good thingsPurely on-site level was the team we created. Site manager was outstanding, no faults there - always supportive, always listened. Getting to know the clients on a personal level and assisting with bettering their situation, whether that be with employment or addressing their health (mental health etc).
    The challengesTwo words - UPPER MANAGEMENT. No support, no communication. Too busy focusing on what Melbourne does to care about any other state. When they do ask for feedback, it's not acknowledged or heard so you're basically just wasting your time.
    1 person found this helpful
    5.0
    Regional Manager
    Feb 2024
    Sydney NSW 20005 to 6 years in the role, former employee
    had the most impact on my career and allowed me to develop, try new things and be supported. worked with an awesome team would highly recommend.
    The good thingsTeams, leadership and supports, fun and innovative culture.
    The challenges nothing other standard sector challenges.
    2.0
    Customer Service and Administration Officer
    Feb 2023
    7 to 8 years in the role, former employee
    Interacting with the clients and trying to help them gain respect and life experiences to be able to go out into the working environment and earn a living
    The good thingsinteracting with the clients , helping them with their confidence and getting into a working environment. Listening to them and giving empathy and encouragement
    The challengesclients with alcohol, homelessness and mental health issues
    1 person found this helpful
    5.0
    Employment Consultant
    Nov 2022
    3 to 4 years in the role, former employee
    Overall a great company to work for who develop their staff to ensure there is opportunity for growth. In my time the management were 5 star and I was proud to work for Matchworks.
    The good thingsExcellent and understanding management. Non toxic work environment. Extremely proactive with diversity and being culturally aware.
    The challengesPay rates and sometimes can be difficult to escalate issues to upper management.
    1.0
    EC
    Sep 2022
    former employee
    Would not recommend this place at all, toxic!
    The good thingsSalary Packaging
    The challengesSenior management here set tasks when they don't know what the actual consultant goes through. Just push for claims and outcomes and nothing else. Disrespect and lots of gossip which is horrible. So glad I left when I did! They want want and want and never nothing in return.
    7 people found this helpful
    2.0
    DES contract
    Mar 2022
    Cut your teeth and get out. Or just don't.
    The good things(Nearly) Everyone on the ground was fantastic, strong bonds were made with some great people. Willing to give people new to the industry a go.
    The challengesDisconnected management failing to meet the basic needs of staff and clients. Micromanagement when not needed and absentee management when you need a hand. Lack of professional development Abhorrent attitude towards working from home during Covid pandemic, outdated values. No forward thinking, always reacting. Never had a time there where I knew what we were going to be doing the next week.
    4 people found this helpful
    2.0
    Manager
    Feb 2022
    Worked hard and long hours, change of management change of purpose and culture.
    The good thingsThe people on the job
    The challengesLost its way and culture
    3 people found this helpful
    4.0
    Employment Consultant
    Jan 2022
    Less than 1 year in the role, former employee
    Worth applying for...
    The good thingsFantastic Team, made each day great. Work was rewarding and was a good kickstart for Employment Services.
    The challengesThe industry is forever changing and updating, that makes it hard to keep up. You need to be focused and not drop the ball.
    1 person found this helpful
    5.0
    Employment Consultant
    May 2021
    3 to 4 years in the role, current employee
    Strongly Recommend
    The good thingsEverything, couldn't fault it
    The challengesNone, Very supportive team environment from staff and managers
    1 person found this helpful
    5.0
    Employer Solutions Consultant
    Feb 2021
    Less than 1 year in the role, former employee
    Excellent -I would recommend for everyone.
    The good thingsA company that genuinely appreciates its staff. Rather refreshing. Great working conditions and the salary packaging is fantastic.
    The challengesNone - I have been very supported.
    1 person found this helpful
    5.0
    Employment Consultant
    Nov 2020
    3 to 4 years in the role, former employee
    Best company and best manager i have ever worked for
    The good thingsSupportive, excellent learning and development programs, team work is high
    The challengesNot many and certainly not worth mentioning
    5.0
    Business Development Role
    Oct 2020
    1 to 2 years in the role, current employee
    Great company to work for that lives its values
    The good thingsGreat people to work with, positive team environment, staff recognition for good work
    The challengesNone, all good lots of support
    1 person found this helpful
    5.0
    Site Manager
    Oct 2020
    1 to 2 years in the role, former employee
    An extraordinary employer that lives by their values.
    The good thingsBeing a part of a innovative, forward thinking and supportive workplace. Management are supportive and provide opportunities to grow and learn and provides a development/ goal setting plan for every staff member. Great team culture! Great company to work for!
    The challengesNothing - I would refer anyone to work with MatchWorks
    1 person found this helpful
    5.0
    Employment Consultant
    Sep 2020
    1 to 2 years in the role, current employee
    Excellent training, I have all of the tools to do my job, I have only positive things to say about Matchworks
    The good thingsExtremely supportive environment, excellent work colleagues, my opinion is valued and I genuinely believe the executive management put value on training, retaining and developing staff
    The challengesDifficult clients, lack of motivation to find a job. This can be disheartening however for one client that does not want to go to work, there are always ones that do. Also employers tend to have a negative perception of our clients which can sometimes be frustrating when we have the perfect person to fill their vacancy but they just don't want to know.
    3 people found this helpful
    5.0
    Employment Consultant
    Aug 2020
    3 to 4 years in the role, current employee
    Learning, growth, development and support
    The good thingsMatchworks have a family feeling, management and colleagues genulinely care about you and your well being. They are supportive and provide opportunity for learning and development.
    The challengesThe role is a busy one with lost of things being asked of you all the time. KPI's are hard to meet, however are not unobtainable.
    2 people found this helpful
    1.0
    Employment Consultant
    Aug 2020
    Should have left sooner
    The good thingsThe people I have met
    The challengesPoor leadership and management. Made promises they couldn’t keep in a system that’s broken.
    6 people found this helpful
    1.0
    Disability Employment Consultant
    Jun 2020
    Wish i could have given 0 stars
    The good thingsNONE. Do not ruin your life working there
    The challengesNo training. Micromanagement. No staff support at site level or anywhere above. No time for breaks. Management have no empathy towards clients. Constant meetings about meetings with never any outcome. Massive staff turnover. No opportunity to meet contractual obligations by helping clients, just forced to push them beyond their abilities. Worse management I have ever worked for.
    13 people found this helpful
    2.0
    Regional resource
    Mar 2020
    Overall I learnt a lot and met some wonderful people but only through my own commitment
    The good thingsSome of the people were good but it was a real mixed bag with the poor performers dragging everyone down
    The challengesPoor performing staff lack of resources and lack of care around concerns from senior management
    5 people found this helpful
    5.0
    Employment Consultant
    Mar 2020
    Less than 1 year in the role, current employee
    A wonderful work environment who really believe in the work they do and the people they help
    The good thingsCompany incentives and great team
    The challengesDistance from home to work. A lot of travel time everyday
    2 people found this helpful
    2.0
    Employment Consultant
    Mar 2020
    Couldn’t get out quick enough
    The good thingsSeeing clients achieve minor wins
    The challenges-encouraged to not see clients as a whole person -low pay for what you have to deal with -toxic world environment
    9 people found this helpful
    1.0
    Employment Consultant
    Nov 2019
    3 to 4 years in the role, former employee
    First year was amazing, but after manager moved sites, have had constant change of managers and no structure in place, left to your own devices with no training and new staff keep leaving because of this
    The good thingsThe team you work with are mostly in the same boat and support each other
    The challengesNo proper training given, No support from management, no great recognition of services - trophies given yearly for nominated staff but no recognition at a site level.
    3 people found this helpful
    5.0
    Coordinator
    Nov 2019
    1 to 2 years in the role, current employee
    Proud to work for an organisation which cares about, and gives back to, the community in so many ways.
    The good thingsNot for profit; community-minded employer; cares about their staff and clients.
    The challengesThere are always challenges, but who doesn't want to be challenged???
    1 person found this helpful
    2.0
    Employment Consultant
    Nov 2019
    3 to 4 years in the role, former employee
    This business is potentially amazing however my region was under performing and the staffing was not in line with the companies core value.
    The good thingsThe companies core value
    The challengesStaff in my region. It was hard to keep good staff due to the low wages and it was filled with managers who were not skilled in people relations or development.
    1 person found this helpful
    1.0
    Emploer Solutions Consultant
    Nov 2019
    3 to 4 years in the role, former employee
    One of the best Organisations I have worked in.
    The good thingsExcellent and supportive management
    The challengesMeeting KPI's in a BDC can get challenging
    5.0
    Disability Employment Consultant
    Sep 2019
    1 to 2 years in the role, current employee
    Brilliant, Like family
    The good thingsEverything. The Awards night once a year the feel of being part of a work family and the enjoyment of actually wanting to turn up to work.
    The challengesKPI's (they arent hard but with the caseloads it is hard to be consistant)
    2.0
    Employment Consultant
    Sep 2019
    Micromanagement.
    The good thingsOpportunity for career advancement, salary packaging available.
    The challengesManagement, KPI based and working with difficult people.
    1 person found this helpful
    4.0
    Employment Consultant
    Sep 2019
    All Australia
    Feel so lucky to work here
    The good thingsGreat management team and staff. All focussed and customer centric
    The challengestime poor and high level administration
    3.0
    Disability Employment Consultant
    Sep 2019
    1 to 2 years in the role, former employee
    I enjoyed my time at Matchworks and made some good friends but the company is a shambles from the top down in NSW.
    The good thingsSupported me through injury and surgery
    The challengesSenior staff are changing things daily. No consistency from office to office and senior staff not willing to tell you directly what issues are. Workload is extremely high for a low paying employer. Focus is t necessarily on what’s best for the client but what is financially best for the company.
    2 people found this helpful
    1.0
    Employment Consultant
    Sep 2019
    1 to 2 years in the role, former employee
    Preach what they don’t practice.
    The good thingsThis is not applicable. Worst year of my life.
    The challengesThe office I worked in had a lot of gossip going on in it- which I became a victim of this led to me having some time off and then actually resigning due to stress. I have never felt so unwelcome and so unsupported in a company like this before.
    2 people found this helpful
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