Mercy Health
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    Mercy Health
    (167 reviews)
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    Company Reviews

    Working at Mercy Health

    3.1167 ratings in total
    5
    49
    4
    29
    3
    24
    2
    19
    1
    46
    77%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(166 ratings)
    Career development
    2.8(166 ratings)
    Benefits & perks
    3.1(165 ratings)
    Management
    2.7(166 ratings)
    Working environment
    3.1(166 ratings)
    Diversity & equal opportunity
    3.3(165 ratings)
    Ratings for Mercy Health are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Aged Care Support Worker
    Apr 2026
    South Geelong VIC 32202 to 3 years in the role, former employee
    I began working for Mercy with confidence and enjoying life. I left depressed and anxious.
    The good thingsThe clients are wonderful. Building trust and friendship with clients and their families.
    The challengesManagement to have extensive and regular training on how to perform their role efficiently.
    1 person found this helpful
    5.0
    Lifestyle Assistant
    Mar 2026
    East Melbourne VIC 30024 to 5 years in the role, current employee
    A warm and down-to-earth team that makes it a great place to work.
    The good thingsI’ve been working at Mercy for nearly five years and have experience across a number of aged care settings. It’s been one of my favourite places to work. There’s a really warm, friendly and down-to-earth atmosphere across the team. Management are approachable and give you a good level of trust and autonomy. It’s a privilege to work with the residents, and I’ve been able to build strong relationships with staff over time. Overall, it’s been a really rewarding place to be, and I’ve genuinely appreciated my time here.
    The challengesAs with many aged care settings, there are ongoing changes across the sector, which can naturally present challenges for management to navigate
    1.0
    Aged Care Chef
    Mar 2026
    Perth WA 60003 to 4 years in the role, former employee
    The challenges Toxic office working environment with no management back up.
    The good thingsStaff are nice to work with
    The challengesProfessional administrators
    1.0
    Administration Role
    Mar 2026
    Ballarat VIC 33501 to 2 years in the role, former employee
    Toxic workplace that was never addressed by management.
    The good thingsClients and support workers and also the job itself
    The challengesToxic office working environment with no management back up. Work colleagues make out it’s a great place to work when management are in the office, as soon as there is none everything changes. When addressed personally made out to look like the bad guy and then made to feel isolated. Constantly doing over time to manage workload with no recognition. Work load unmanageable with no offer to assist. Support worker ratio to client was ridiculous and workers were starting to burn out with no back up.
    1.0
    Patient Services Assistant
    Nov 2025
    Werribee VIC 30301 to 2 years in the role, former employee
    If you’re desperate this is a great job
    The good thingsStaff were generally supportive.
    The challengesManagement. Communication. How they treat workers
    4 people found this helpful
    2.0
    Emergency Department Registered Nurse
    Nov 2025
    Werribee VIC 30304 to 5 years in the role, former employee
    Avoid working in Emergency/SSU
    The good thingsDid get paid on a regular basis. Some staff were friendly
    The challengesManagement and HR are horrible. Always picking on little things. No proper communication and no opportunity to grow. Avoid this hospital
    2 people found this helpful
    1.0
    PSA
    Oct 2025
    Werribee VIC 30303 to 4 years in the role, former employee
    Traumatic. I’ve never experienced such blatant hostility within a workplace.
    The good thingsHorrible Manager. Unprofessional organisation.
    The challengesUnfair workload. Boss looked after her friends.
    5 people found this helpful
    1.0
    Physiotherapist
    Sep 2025
    Young NSW 2594Less than 1 year in the role, former employee
    Disappointing, lack of trust between management and employees, a very dysfunctional workplace.
    The good thingsLovely colleagues, nature of the work is good.
    The challengesLack of leadership in allied health team. Lots of micromanagement and controlling behaviours.
    2 people found this helpful
    1.0
    Nurse
    Sep 2025
    Werribee VIC 303017 to 18 years in the role, former employee
    I’m glad I left the place , I finally have my mental health back
    The good thingsI got paid regularly
    The challengesThe ongoing issues with this place is numerous. The prevailing attitude by managerial staff is dictatorial and is not fair by any means . Simple things like getting tea breaks is not a given, rostering is a shambles and OVA is given no respect, and staff are left to work things out with little to no support.
    4 people found this helpful
    1.0
    Advisor
    Jul 2025
    Richmond VIC 3121Less than 1 year in the role, former employee
    Hostile management and extreme hierarchies
    The good thingsThe office is modern and generally a nice environment to work in. Some of the people are nice.
    The challengesAwful management. Extremely hierarchical with managers willing to offload all work to those lower down the pecking order and blame them . There is very little support in place to help with progression. A big tick and flick attitude towards diversity and inclusion as they don't really put money into it.
    6 people found this helpful
    1.0
    PCA
    May 2025
    Shepparton VIC 36301 to 2 years in the role, former employee
    Stay away if you care about the elderly
    The good thingsThe residents were good, unfortunately nothing else
    The challengesPoor care, poor hygiene, poor treatment and practices, most staff do not speak English and very hard for residents to communicate, poor food choice, poor centred care and holistic approach. Staff rude, and most incapable of caring no empathy
    8 people found this helpful
    1.0
    Community Support Worker
    May 2025
    Geelong VIC 32207 to 8 years in the role, current employee
    They don’t care for their support workers or clients…. it’s all PROFIT driven!!!!
    The good thingsThe logo looks nice that’s the least l can say
    The challengesTop management couldn’t care less you are only a number not a person
    8 people found this helpful
    1.0
    Allied Health Practitioner
    May 2025
    Young NSW 25944 to 5 years in the role, former employee
    Worst place I have ever worked
    The good thingsYoung is a very nice town
    The challengesHighest turnover of any work place I have ever been employed at. Multiple issues with management. Under appreciated and under paid.
    9 people found this helpful
    1.0
    psa
    Apr 2025
    Werribee VIC 30301 to 2 years in the role, former employee
    biggest mistake working here
    The good thingssome of the people you work with are nice
    The challengesmanagement dont care about staff safety lots of drama they expect you to do the job of 2 people half the time
    7 people found this helpful
    1.0
    Registered Nurse
    Mar 2025
    Mordialloc VIC 31951 to 2 years in the role, former employee
    Worst job of my life! Terrible
    The good thingsThe residents and some co workers
    The challengesManagement was a disgrace, micro managing and incompetent.
    8 people found this helpful
    1.0
    Manager
    Mar 2025
    Melbourne VIC 30005 to 6 years in the role, current employee
    Please consider staff who are already working in the company at other locations such as aged care homes, when positions open up. We have seen a trend of only head office workers getting opportunities, and positions gets filled with no advertising within the company, when there are more qualified and staff with hands on experience in the sector are not offered opportunities to climb up the ladder. Provide a fair and a transparent process , provide other employees with an opportunity to apply for promotions and positions with higher responsibilities.
    The good thingsResidents, fellow workers , salary packaging, fair salary in aged care
    The challengesPromotions within the company seems only reserved for head office employees when there are many qualified and experienced, deserving workers working at aged care facilities , they recruit people with less or no experience in aged care who gets promoted to national/ regional management in short time
    7 people found this helpful
    3.0
    Support Officer
    Feb 2025
    Richmond VIC 31211 to 2 years in the role, former employee
    Good with Salary but poor with management
    The good thingsThe average salary is good over here.
    The challenges- Lack of collaboration, timely support, management, pressure.
    4 people found this helpful
    5.0
    Personal Assistant/Community Care Worker
    Jan 2025
    Geelong VIC 3220
    A respected leading company in the care industry
    The good thingsTeam environment. Respect for peers and clients, training and work flexibility offered. Excellent management and care coordination
    The challengesEffective communication improved
    1.0
    It
    Oct 2024
    Richmond VIC 3121
    Being scrutinised by upper management, who could not decide on what they actually wanted from us. The micro management from them unreal.
    The good thingsThe team and immidiate manager were great, really supportive
    The challengesWorkload ever increasing, more tasks being piled on.
    7 people found this helpful
    1.0
    Worker
    May 2024
    Richmond VIC 3121former employee
    Horrible. One of the two worst places I have worked in my career
    The good thingsSalary packaging is really the only positive
    The challengesManagement have no respect for their staff Constant staff turnover Staff have a fear of raising concerns
    9 people found this helpful
    1.0
    User Support Specialist
    Nov 2023
    Richmond VIC 31213 to 4 years in the role, former employee
    No work/life balance No support from management Unrealistic expectations
    The good thingsNo good things working with Mercy. Only salary benefits was the good part.
    The challengesManagement, High staff turnover, Micro Manage, Staff shortages(Work as two people job)
    10 people found this helpful
    1.0
    Care Assistant/care campion
    Sep 2023
    Edgewater WA 6027Less than 1 year in the role, former employee
    Shocking! Worked for them for 4 years!
    The good thingsWell wasn’t many good things working with mercy just the salary packaging. And the clients.
    The challengesNo fairness between carers and RNs. Lacking teamwork. Depends what job role you have to how you are treated..
    8 people found this helpful
    1.0
    Maintenance Officer
    Apr 2023
    Werribee VIC 30303 to 4 years in the role, former employee
    Under paid under appreciated
    The good thingsSome of the staff are great
    The challengesTrying to satisfy people On call roster is a life style destroyer
    2 people found this helpful
    1.0
    Mental Health Social Worker
    Mar 2023
    Less than 1 year in the role, former employee
    Expect gaslighting from management because they all have their own agendas. Everyone taking leave to survive. Each day you come to work wondering who is going to turn up.
    The good thingsA good place to get experience as an entry-level in a challenging environment. There are a few good people in there, trying to make a difference.
    The challengesManagement, high staff turnover, no resourcing, burnt-out staff or no one turning up to work at all.
    12 people found this helpful
    5.0
    Associate Nurse Unit Manager
    Feb 2023
    7 to 8 years in the role, former employee
    Gained a lot of leadership skills, equipped with more trainings, given a lot of leadership opportunities & gained self confidence.
    The good thingsGood staff spirit, treat each other as family
    The challengesstaff shortages, challenging environment
    2 people found this helpful
    1.0
    Home Care Worker
    Jan 2023
    1 to 2 years in the role, former employee
    excited to start worn down mentally by the mercy at the end
    The good thingsemployment pay phone provided ppe provided training some warm clients choose days and hours
    The challengespick up ppe unreliable difficult clients too much to do, not enough time lack of recognition by service co ordinators casual employment is insecure low job control inherent tension of care giving burden of care giving carrying responsibilities beyond shift, more than the job description staffing difficulties, shifts change on the day, no financial allowance working alone, no co worker to turn to no team meetings continually changing clients breaks irregular or not at all unpredictable working conditions and clients, adversley affect safety, health and well being of worker poor communication from service co ordinators no peer support clients note out of date or not at all
    6 people found this helpful
    1.0
    Registered Nurse
    Dec 2022
    Less than 1 year in the role, former employee
    Mercy Nixon, worst management, no support, no team work.
    The good thingsResidents were nice.
    The challengesWorst working environment and culture
    4 people found this helpful
    5.0
    Personal Assistant
    Nov 2022
    1 to 2 years in the role, current employee
    Overall the experience was good.
    The good thingsSalary benefits was the good part.
    The challengesManagement issues was the most challenging part.
    1 person found this helpful
    3.0
    Rostering Officer
    Nov 2022
    current employee
    The management can be improve
    The good thingsMercy Place Ave Maria current Acting Manager is good
    The challengesMercy Health head office lack of support and training given to other branches and regional areas.
    1.0
    Home care worker
    Sep 2022
    My clients are wonderful. Management are a disappointment.
    The good thingsWonderful clients. Each day is a pleasure to get up and go to work.
    The challengesManagement appear to not want to have anything to do with clients or home care workers, unless via email. This method of communication makes clients and carers feel unvalued and disrespected.
    4 people found this helpful
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