Metagenics
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    Metagenics
    (18 reviews)
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    Company Reviews

    Working at Metagenics

    2.918 ratings in total
    5
    5
    4
    2
    3
    4
    2
    0
    1
    7
    67%
    Rate salary as high or average
    39%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(18 ratings)
    Career development
    2.8(18 ratings)
    Benefits & perks
    3.1(18 ratings)
    Management
    2.6(18 ratings)
    Working environment
    2.7(18 ratings)
    Diversity & equal opportunity
    3.3(18 ratings)
    Ratings for Metagenics are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 19 reviews sorted by most recent
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    1.0
    Manager
    Feb 2026
    Nudgee QLD 4014Less than 1 year in the role, former employee
    Challenging role with poor culture
    The good thingsFree parking to all employees. Free vitamins and minerals which were helpful.
    The challengesI was in a bad team and there was very little management support for some of the initiatives we had to deliver.
    3.0
    Customer Service Supervisor
    Nov 2025
    Northgate QLD 401313 to 14 years in the role, former employee
    A great team to work with. Company owners from the US are the biggest problem to the company now.
    The good thingsThey had a great team to work with. Everyone was friendly, inclusive, and supportive. It was a very enjoyable work environment.
    The challengesEver since the company was bought out by a hedge fund in the US the way the business is now managed from America has become very difficult. Especially since they terminated all the staff in Customer Service for both Australia and New Zealand and moved operations over to the Philippines.
    4.0
    Customer Service Representative
    Sep 2025
    Northgate QLD 401315 to 16 years in the role, current employee
    An inclusive, profit-focused company with a supportive team culture and evolving strategies that offer opportunities for growth
    The good thingsThe team is a pleasure to work with friendly, inclusive, and supportive. The company fosters a positive and collaborative work culture that makes it a genuinely enjoyable environment.
    The challengesThe company has recently shifted its focus heavily toward profitability, which has introduced a level of uncertainty about its future direction and long-term stability.
    1.0
    N/A
    Aug 2023
    Northgate QLD 40131 to 2 years in the role, former employee
    no communication high change over on stuff Mangment bad
    The good thingsflexible with family routines
    The challengesmanagment and the politics in the bussines
    1 person found this helpful
    5.0
    Customer Service Role
    Apr 2023
    Northgate QLD 4013
    A company that really cares about employees
    The good thingsWork Life balance is great and management very supportive
    The challengesNone, everything was pretty good
    1.0
    Infrastructure Manager
    Mar 2023
    Terrible, never want to work for them again
    The good thingsFree on site parking
    The challengesToxic management, changing their ideas everyday, no mission
    2 people found this helpful
    1.0
    Finance Department
    Jan 2023
    Less than 1 year in the role, former employee
    All middle managers must be replaced to improve the workplace experience
    The good thingsAverage pay and plenty of staff beniefits
    The challengesExtremely poor management and flexibility
    5 people found this helpful
    1.0
    Customer Service Assistant
    May 2022
    1 to 2 years in the role, former employee
    Deplorably negative workplace culture but managed to make some great friends!
    The good thingsFriendly co-workers. Location. Discounted supplements.
    The challengesPays below industry standard for wages. Negative culture - A high turn over of employees. Gossiping and pessimism. A lack of flexibility. Lack of concern for personal responsibilities and little concern for employee well-being. Micromanagement. Profit driven environment.
    1 person found this helpful
    1.0
    Picker and Packer
    Jan 2022
    Less than 1 year in the role
    Would not recommend working here
    The good thingsAir con made working conditions easy in summer
    The challengesHighly toxic management and co-workers. Struggling to maintain consistent pace everyday in shifts which leads to total exhaustion.
    6 people found this helpful
    1.0
    Systems Administrator
    May 2021
    1 to 2 years in the role, former employee
    Would not recommend working here.
    The good thingsGood location, free parking.
    The challengesToxic staff who blame each other rather than work together. Generally unskilled management who delegate their own responsibilities away with two managers in particular with a dogma complex.
    7 people found this helpful
    3.0
    Account Manager
    Oct 2020
    7 to 8 years in the role
    Not what it used to be
    The good thingsTeam cohesion Fun working environment
    The challengesLimited career progression Micro-managed
    1 person found this helpful
    3.0
    Research
    Mar 2020
    The culture has changed, itvwas no longer a great place to work unfortunately.
    The good thingsReasonable pay in this industry.
    The challengesLack of support and flexibility.
    4 people found this helpful
    5.0
    Analysis
    Mar 2020
    5 to 6 years in the role, current employee
    Exceptional company with magnificent leadership, systems, vision and a people focused culture.
    The good thingsExceptional management at all levels who care about their people. Great work-life balance and excellent people to work with. The company is a leader in its field which is a credit to its systems, structure and overall systematic operational approach and clear strategic vision. Leadership's push for continuous improvement of processes, metrics, bonuses, and new benefits, with support, guidance and mentorship for workers at all levels.
    The challengesGreat organisation to work for with no barriers to career growth and development
    1.0
    Customer Service Representative
    Feb 2020
    Less than 1 year in the role
    I'm not mad, I'm just disappointed.
    The good thingsA few of the colleagues made an otherwise terrible workplace bearable.
    The challengesTemps treated inferior compared to permanent staff. Lack of training provided. Unrealistic expectations. Lack of empathy and understanding.
    5 people found this helpful
    5.0
    Marketing Department
    Oct 2019
    1 to 2 years in the role, current employee
    Wonderful place to work
    The good thingsFabulous culture and great work life balance if you put the work in
    The challengesAll jobs have their challenges although the good out weigh the bad in this workplace
    3.0
    Graphic Designer
    Sep 2019
    1 to 2 years in the role, former employee
    Repetitive, monotonous job, with little opportunity for growth or innovation
    The good thingsWork/life balance Monthly cake days Generally a friendly environment
    The challengesNo autonomy over your own work. Other people dictate your work - being forced to create work of poor quality. No opportunity to learn new skills. Stagnate easily due to the repetitive nature of the job. Poor management and communication in between departments creating a disorganised workplace.
    9 people found this helpful
    4.0
    Marketing Department
    Sep 2019
    1 to 2 years in the role, former employee
    Great company, great product and great work life balance
    The good thingsBenefits, opportunity for progress
    The challengesMiddle Management decision making
    5.0
    Account manager
    Jun 2019
    Less than 1 year in the role, current employee
    I’m never leaving!
    The good thingsExcellent and thorough training. A great team. Feels like family.
    The challengesNo difficulties so far.
    5.0
    Product Development Coordinator
    Jun 2019
    Less than 1 year in the role, current employee
    Working at Metagenics has really solidified my passion for innovative natural medicines.
    The good thingsA dynamic and friendly work culture. Supportive team leaders and management.
    The challengesThe unavoidable challenges of working a company in an ever-changing and competitive industry. Challenging but provides opportunities to adapt rethink how business is done.
    2 people found this helpful
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