Mission Australia
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    Mission Australia
    (231 reviews)
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    Company Reviews

    Working at Mission Australia

    3.4231 ratings in total
    5
    82
    4
    47
    3
    26
    2
    28
    1
    48
    81%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(231 ratings)
    Career development
    3.2(231 ratings)
    Benefits & perks
    3.2(231 ratings)
    Management
    3.0(231 ratings)
    Working environment
    3.3(231 ratings)
    Diversity & equal opportunity
    3.5(229 ratings)
    Ratings for Mission Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 231 reviews sorted by most recent
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    1.0
    Corporate Serves
    Apr 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Very disappointing experience
    The good thingsSalary packaging options
    The challengesBetter management of poor behaviours
    1 person found this helpful
    5.0
    Parents Pathway Support Worker
    Mar 2026
    Wonthaggi VIC 39952 to 3 years in the role, former employee
    Strong leadership, thriving workplace culture, dedicated teams.
    The good thingsThe Program Manager for Gippsland was second to none. Strong leadership and a wonderful human being. Incredibly supportive, encouraging, accommodating and ensured flexibile family-friendly working arrangements where possible. I always felt valued as an employee, acknowledged for the work I put in, and celebrated. I was fortunate to have access to an array of professional development opportunities which enhanced my skills. The Gippsland team was a strong. Highly professonal, skilled, and dedicated to supporting parents in overcoming vocational and non-vocational barriers to study and employment. One particular colleague had such a positive impact on my life both professionally and personally, and I am forever grateful for crossing paths. A healthy workplace culture built on care, diversity and inclusiveness, empathy, kindness, and celebration.
    The challengesDelivering a mandated program was challenging, yet rewarding.
    1.0
    Case Manager
    Feb 2026
    All Darwin NT1 to 2 years in the role, former employee
    Unethical and not a good use of Government funding. Incompetent Leadership with no direction.
    The good thingsSome work colleagues are supportive and good to work with.
    The challengesMicromanagement from team above, no sense of direction or leadership established for team to implement action towards tasks. Inapplicable services provided for areas that were not beneficial for consumers nor the community.
    1 person found this helpful
    1.0
    various roles
    Feb 2026
    Darwin NT 0800Less than 1 year in the role, current employee
    stressful and would not reccommend to others
    The good thingscaring towards tenants, applicants, customers etc
    The challengestoxic management, no training
    1 person found this helpful
    2.0
    Case Manager
    Jan 2026
    Bunbury WA 62301 to 2 years in the role, former employee
    Micromanagement at its finest
    The good thingsGreat program and team, people who genuinely care and want to see young people achieve positive outcomes.
    The challengesManagement - unfortunately one of the worst I have experienced. Undermines staff in front of others, micromanages, and is incredibly controlling. Management has limited experience outside the organization. They promote flexibility, though this is not the case - asking for flexibility is often made uncomfortable and difficult, with the feeling there is no trust or support for staff with real-life commitments. Overall the experience created a work environment that felt stressful and demotivating. High staff turnover due to these issues.
    2 people found this helpful
    5.0
    Administration Officer
    Jan 2026
    Whyalla SA 5600Less than 1 year in the role, current employee
    Friendly, welcoming & supportive team
    The good thingsIt’s such a supportive environment, everyone is caring and compassionate about what they do. It’s always encouraged for involvement from all, regardless of their roles, and they welcome continual learning & development.
    The challengesProbably a quicker response from the HR department
    1.0
    Program Manager
    Nov 2025
    Darwin NT 0800Less than 1 year in the role, former employee
    For your sanity and Mental Health, Do not work for Mission Australia.
    The good thingsGood Organisation, Bad management.
    The challengesCommunication Overpromising and underdelivering Hypocrite Management
    4 people found this helpful
    1.0
    Support Worker
    Sep 2025
    All Darwin NT1 to 2 years in the role, former employee
    Horrible experience.
    The good thingsI can point to anything as premium is not placed on staff safety.
    The challengesMicromanagement is their specialist. Favouritism is highly prevalent with no career progression, but stagnation.
    3 people found this helpful
    5.0
    Residential youth worker
    Aug 2025
    Perth WA 6000Less than 1 year in the role, current employee
    Great place to work, good team and management, fulfilling work, good rates of pay and penalties
    The good thingsGreat pay, good support and fulfilling work
    The challengesSometimes repetitive work
    1.0
    Housing Officer
    Jul 2025
    Townsville QLD 4810Less than 1 year in the role, current employee
    Save yourself the hassle and anguish, the money is not worth it.
    The good thingsThere has been nothing positive apart from travelling.
    The challengesIt has been an isolating, depressing experience and I can't wait to move on.
    5.0
    Philanthropy Manager
    Jun 2025
    Sydney NSW 2000Less than 1 year in the role, current employee
    A meaningful place to work, driven by purpose.
    The good thingsMission Australia has a strong sense of purpose, and the work genuinely contributes to social impact. Colleagues are passionate and supportive, and there’s a real commitment to helping vulnerable communities. Flexible work arrangements and an increasing focus on wellbeing are definite positives.
    The challengesLike many non-profits, there can be slow decision-making, outdated systems, and occasional communication breakdowns between departments. Some processes could use more consistency and transparency, especially when it comes to internal collaboration.
    4.0
    Aboriginal and Torres Strait Islander Specialist Practitioner
    Jun 2025
    Ipswich QLD 4305Less than 1 year in the role, former employee
    Valued the intent of the role, but the system wasn’t ready to hold what it asked for.
    The good thingsAt Mission Australia, I valued stepping into a culturally grounded role that centred Indigenous leadership and care. I was able to advocate for more responsive practice and support clients through a relational, trauma-informed lens.
    The challengesThe role revealed systemic limits — cultural work was welcomed in name, but not always in practice. Navigating institutional expectations while upholding integrity proved unsustainable in a structure not ready to hold the depth required.
    4 people found this helpful
    1.0
    Community Service Worker
    May 2025
    Hobart TAS 70002 to 3 years in the role, current employee
    NEVER AGAIN, horrible expearince. Micro manage to the max.
    The good thingsThe people in the community you get to support.
    The challengesWay to top heavy you have Area Managers walking around prentending to be important and making peoples life harder, while Program Managers and Team Leaders are mentally breaking down.
    3 people found this helpful
    2.0
    Adolescent and Family Counsellor
    Jan 2025
    Albury NSW 26401 to 2 years in the role, former employee
    Not a great experience and easily overworked and burnt out.
    The good thingsSome of my colleagues and the regional area manager
    The challengesUpper and middle management did not value staff. Pay is terrible.
    2 people found this helpful
    4.0
    FLO/TL Case Manager
    Jan 2025
    Elizabeth SA 51121 to 2 years in the role, current employee
    pretty great job and wonderful team but volatile job space. not always guaranteed work every year.
    The good thingsthe Team and the management were really positive to work with and had made some pretty good connections whilst working at mission.
    The challengesthe job at FLO is very volatile. we had multiple schools drop mission Australia enforcing people to be let go. not a great job if you require consistency and have a family to look after.
    1 person found this helpful
    1.0
    Case Manager
    Dec 2024
    Osborne Park WA 6017Less than 1 year in the role, former employee
    i was left with no self confidence in my work abilities
    The good thingsthe challenges of a new career, regular income and helpful collegues
    The challengesno support from direct manager, i felt there was no direction without any help. i had a nervous breakdown and left after 5months
    4 people found this helpful
    2.0
    Support Coordinator
    Nov 2024
    All Adelaide SA
    Wouldn't work here, not appreciated, manager takes credit for all hard work, you get micromanaged, employees keep leaving, huge red flags. Disappointed to say the least.
    The good thingsSalary, work colleagues, diversity in clientelle
    The challengesManagement don't manage aligning to Mission Australia's values towards employees, if you manage up and tick boxes your in the click. No growth opportunities. Micromanaging staff and no compassion or emotional support when "life" occurs.
    1 person found this helpful
    1.0
    Worker
    Aug 2024
    Knights Hill NSW 2577
    Going downhill
    The good thingsWorking with young people and staff
    The challengesProgressively more disorganised policies/processes, increasing workload with fewer staff and increasing focus away from the young people's needs
    2 people found this helpful
    1.0
    Worker
    Jul 2024
    Blue Mountains & Central West NSW
    Not good enough. Not for the kids. Not for the staff.
    The good thingsSalary packaging, getting to work with the kids, some of the frontline staff were nice.
    The challengesMorally challenged management in the west NSW region. Raise a problem and you are the problem.
    7 people found this helpful
    1.0
    Administration Officer
    Jul 2024
    Knights Hill NSW 2577
    Worked there for too many years … should have bailed out before it started to go downhill. It was a great service with great outcomes for young people.
    The good thingsThe idea of assisting young people to make change for a meaningful life is there…. But
    The challengesThe service I worked for has changed and is going backwards from an award winning AOD service to a tick box refuge type service…. Too many new managers and workers who have no experience and no idea
    7 people found this helpful
    2.0
    Finance Department
    Mar 2024
    Sydney NSW 2000
    An established Not-for-Profit
    The good thingsWOKE staff will love it
    The challengesLow pay and benefits
    3 people found this helpful
    4.0
    Administration Officer
    Mar 2024
    Brisbane QLD 40005 to 6 years in the role, current employee
    Fantastic, productive and appreciate being there for so many years.
    The good thingsThe commitment, knowledge and integrity of fellow staff is fantastic. Fun environment and very supportive.
    The challengesNothing that isn't easily fixed, when raised.
    3 people found this helpful
    2.0
    Administration Role
    Mar 2024
    Wollongong, Illawarra & South Coast NSW
    Unfortunately I was chosen for a role in which I believe I was not the desired candidate from the onset.
    The good thingsWorking in an environment that assists vulnerable people in the community is a great thing to be part of. Staff members are friendly and kind.
    The challengesIn hindsight the recruitment process was inadequate for position. Onboarding experience was slow and difficult to navigate when expectations to perform from the get go were exceedingly high. Complex working environment without sufficient employee support by management and/or staff numbers to manage and achieve desired outcomes. Miscommunication by management.
    6 people found this helpful
    1.0
    Youth Outreach Worker
    Jan 2024
    Northbridge WA 60033 to 4 years in the role, former employee
    Would advise people to avoid.
    The good thingsI loved the people I worked with when I started and I learnt so much from them.
    The challengesThe management don't listen to staff at all. Almost impossible to have any career progression. High staff turn over.
    7 people found this helpful
    1.0
    Caseworker
    Nov 2023
    Cooma NSW 26301 to 2 years in the role, former employee
    Was just a number.
    The good thingsSalary Packaging, front line colleagues
    The challengesManagement, No chance of advancement if you asked questions, The organisation does not care about cultural practices and traditions of an indigenous person. Self promoters in middle management. Management does not take accountability.
    8 people found this helpful
    1.0
    Worker
    Nov 2023
    Renmark SA 5341
    Mixed feelings about this experience.
    The good thingsSalary sacrifice and the wages are reasonable. Some good staff members to work with.
    The challengesDiversity is not respected nor accepted.
    6 people found this helpful
    2.0
    National Office
    Aug 2023
    Sydney NSW 20003 to 4 years in the role, former employee
    I have never felt more like I was just a number.
    The good thingsThe beginning was great. I had planned to work here forever. Front line staff are genuinely good people and a joy to work with.
    The challengesChanges in management led to change in direction and overall vibe - and not for the better. I felt like I was micromanaged into dust and then swept up and thrown out.
    10 people found this helpful
    1.0
    Worker
    Jul 2023
    Riverland & Murray Mallee SA3 to 4 years in the role
    Worst Workplace I’ve ever worked at.
    The good thingsThe salary is good and the fact you can salary sacrifice.
    The challengesManagement is toxic with no support or recognition of mental health wellbeing, when safe-work practice guidelines are not being adhered to.
    10 people found this helpful
    2.0
    Community Services Worker
    Dec 2022
    5 to 6 years in the role, former employee
    Management create a toxic work environment for the employees
    The good thingsThe pay and some same level pay work colleagues
    The challengesManagement not listening and reinterpreting SOP’s go suit them and their friends working with them agenda
    4 people found this helpful
    2.0
    Local Area Coordinator
    Oct 2022
    1 to 2 years in the role, former employee
    Didnt feel listened to nor supported by management.
    The good thingsThey did a good job recruiting for LAC positions, the people I worked directly with were wonderful.
    The challengesHigh turnover of staff created a lot of stress for limited staff who had to pick up the extra workload.
    4 people found this helpful
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