Motorserve
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    Motorserve
    (12 reviews)
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    Company Reviews

    Working at Motorserve

    3.112 ratings in total
    5
    6
    4
    0
    3
    0
    2
    1
    1
    5
    84%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(11 ratings)
    Career development
    3.7(11 ratings)
    Benefits & perks
    3.4(11 ratings)
    Management
    3.3(11 ratings)
    Working environment
    3.3(11 ratings)
    Diversity & equal opportunity
    3.6(11 ratings)
    Ratings for Motorserve are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 12 reviews sorted by most recent
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    1.0
    Customer Service Adviser
    Jun 2025
    Hallam VIC 38032 to 3 years in the role, former employee
    Glad this company has shutdown in Victoria!Positive: Discount on car insurance was the only positive with this joint. Negatives: People in management who have never managed staff before and who allowed bad "clicky" behaviour amongst staff members. Upper management having no idea how to run a company, policies and procedures changing far too often as well as opening and closing new sites before you can even blink an eyelid. Lastly, the mistreatment by customers was extremely demoralising and I would NOT recommend working here.
    1 person found this helpful
    1.0
    Accounts Payable Role
    Aug 2024
    Sydney NSW 2000
    Stay away from the sinking ship
    The good thingsThey never missed a pay run so I always got paid
    The challengesWorst senior management team I have ever had the misfortune of dealing with. I went on extended leave because of their extreme incompetence and couldn’t handle the idiocy I was surrounded by. Not only in my department. But the whole company.
    2 people found this helpful
    1.0
    Manager
    Jul 2024
    Sydney NSW 2000
    Wouldn’t recommend
    The good thingsMeeting great people. Easy to advance your career
    The challengesNo direction, constant restructures and poor consultation
    1 person found this helpful
    2.0
    Yardhand
    May 2024
    Hornsby NSW 2077Less than 1 year in the role, former employee
    9 months Yard hand with Motorserve Hornsby
    The good thingsMeeting new people, warm welcoming
    The challengesManagment, lack of support, having to deal with a wash bay area falling to bits/ Vacuum cleaner didn't work for 3months never got fixed, drain was always blocked and rusted metal floors with sharp edges sticking out leading on to be a hazardous area.
    2 people found this helpful
    1.0
    Central Admin/trainer/repair advisor
    May 2024
    Noble Park VIC 3174
    Stressful
    The good thingsMy training role and supporting new staff
    The challengesManagement lack of follow through to ensure policy. And procedures were followed Lack of accountability and action
    2 people found this helpful
    5.0
    Site Manager
    Nov 2023
    Melbourne VIC 30003 to 4 years in the role, current employee
    Great caring company to work for with many growth paths
    The good thingsGreat progression Paths Caring Management Team
    The challengesConstantly evolving business but great support from management
    5.0
    National Adjacencies Manager
    Nov 2023
    Melbourne VIC 3000Less than 1 year in the role, current employee
    Great place to work, love going to work every day, such a positive company to work for.
    The good thingsGreat culture and opportunities for progression, very inclusive company with a great values based structure.
    The challengesChallenges are being able to find the right people for an expanding and growing business.
    5.0
    Customer Service Role
    Nov 2023
    Epping VIC 30761 to 2 years in the role, current employee
    Love working for Motorserve, best job that I have had, love the culture and support and the 50% discount on insurance. Have recommended work for family members aswell.
    The good thingsI feel at home, more comfortable, more in control and more supported than I ever have before. This employer genuinely cares for your growth, both professionally and personally. I have been here about a year now, and I have not heard any grubling about management or the company or even co-workers.
    The challengesNo challenges in this company they will find a way to always help and support your needs to be successful in your workplace and position.
    5.0
    Site Manager
    Nov 2023
    Tingalpa QLD 41731 to 2 years in the role, current employee
    Great Company to work for that strives to make the employees feel included & valued.
    The good thingsMotorserve Value their employees and show that through their reward & recognition program with quarterly events being held to showcase the employees. Great potential for career growth with new opportunities always arising within the rapidly expanding company.
    The challengesChallenges we face is making it clear to our clients that we are separate to the company that repairs their vehicle, and we are here to help them the best we can.
    5.0
    Site Manager
    Nov 2023
    Banyo QLD 40141 to 2 years in the role, current employee
    I feel valued at Motorserve, one of the best company's I have ever worked for.
    The good thingsrewards and recognition Communication Support from higher management Great working enviroment
    The challengesWorking alongside Repair-Hub Making customers aware that we are not the repairer Dealing with claims teams
    5.0
    Talent Acquisition Partner
    Nov 2023
    Melbourne VIC 3000Less than 1 year in the role, current employee
    Amazing growth and exciting possibilities as the company scales upwards rapidly!
    The good thingsExceptional leadership and mentorship, growth opportunities, great culture, and commitment to work-life balance. I've experienced incredible guidance from the leaders, with fantastic programs and resources to develop my skills. The organization is committed to creating an inclusive, positive work environment that encourages innovation and teamwork. There are ample opportunities for personal and professional growth, and the company recognizes the importance of work-life balance by offering programs to support it. Overall, I highly recommend this company to individuals seeking a fulfilling career.
    The challengesAs the company rapidly grows and scales, it faces exciting challenges that come with success. The team must adapt to new workflows and systems to efficiently move forward while maintaining the company culture and fostering an inclusive environment.
    1.0
    Customer service
    Sep 2021
    5 to 6 years in the role, former employee
    Waste of time, lack of support & opportunities
    The good thingsDiscount on insurance is good
    The challengesLack of communication from upper management to inform us of changes. I developed myself within the company for many years only to be informed the “criteria” for management has changed.
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