NightOwl Convenience
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    NightOwl Convenience
    (28 reviews)
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    Company Reviews

    Working at NightOwl Convenience

    2.828 ratings in total
    5
    5
    4
    6
    3
    5
    2
    1
    1
    11
    65%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(28 ratings)
    Career development
    2.6(28 ratings)
    Benefits & perks
    2.3(28 ratings)
    Management
    2.8(28 ratings)
    Working environment
    2.9(28 ratings)
    Diversity & equal opportunity
    2.8(28 ratings)
    Ratings for NightOwl Convenience are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    1.0
    Marketing Role
    Jun 2025
    Kangaroo Point QLD 4169Less than 1 year in the role, former employee
    Do not work here, you will regret it!
    The good thingsNothing good about the place. Best part was leaving.
    The challengesManagement was not good and I didn't get any support. They made me feel terrible about myself and I did gain anything from the experience.
    3 people found this helpful
    1.0
    Digital Marketing Specialist
    Feb 2024
    Kangaroo Point QLD 4169
    Absolutely the last place on earth I'd care to work.
    The good thingsNothing good at all. Terrible experience.
    The challengesThe management were not so great.
    4 people found this helpful
    1.0
    Customer Service Representative
    Nov 2023
    Berkeley Vale NSW 22611 to 2 years in the role, former employee
    I do not recommend working at nightowl very bad management no help from higher above
    The good thingsThe team members and customers
    The challengesVery mentally draining always asked to come in early stay late come in on days off
    4 people found this helpful
    5.0
    Nightowl Convinience
    Jul 2023
    Highgate WA 6003Less than 1 year in the role, current employee
    Overall, an excellent customer engaging and stock managing experience.
    The good thingsThe good things of working here are the customer services. We have to deal with different types of customers and fulfill their requirements. Furthermore, by doing the stock deliveries frequently, we get to know about different products in detail so that its easy to help customers about some particular products.
    The challengesEvery week, there are many deliveries for the store in different categories, and the staff has to arrange all of that. Sometimes, it is difficult to manage the deliveries and customers simultaneously as I am all by myself in my working hours. But, by time, I have learned how to deal with different challenges and managing to solve and perform them.
    1 person found this helpful
    3.0
    Customer Service Role
    May 2022
    Less than 1 year in the role, former employee
    Great first job
    The good thingsThe people, flexibility and learning oppurtunities
    The challengesThe customers, low wage and management (sometimes)
    1.0
    Sales Assistant
    Mar 2022
    Less than 1 year in the role, former employee
    Treated as a number , not a human being. High turnover rate.
    The good thingsLearning new skills , the customer base was mainly friendly
    The challengesBeing told in initial trial that there is opportunity for advancement then finding that to be very untrue, the gossip was horrible , the night owl group chat on Facebook you're added into without being asked was very intrusive on personal life work balance. Micromanaging and disrespectful.
    2 people found this helpful
    4.0
    retail department
    Sep 2021
    To summarise my experience, The work itself was very beneficial in providing me with knowledge and skills needed, however, the financial gain was not very high and the hours are very limited.
    The good thingsWorking at Nightowl has provided me with a massive knowledge base on how to handle duties and situations faced in work environments. I immensely enjoyed helping and building relationships with customers that enter the store.
    The challengesThe only challenges I have faced is limited hours, which has not benefitted me and helped me grow as much as I can as a loyal employee.
    1 person found this helpful
    1.0
    Customer Service Representative
    May 2021
    Less than 1 year in the role, former employee
    Completely mistreated by management
    The good thingsOne free coffee per shift
    The challengesTerrible management, terrible conditions, terrible treatment
    3 people found this helpful
    1.0
    Retail Sales Associate
    Mar 2020
    1 to 2 years in the role, former employee
    It was good, could have been better if the company invests in employees also.
    The good thingsGave me a good exposure to work in fast paced envoirnment.
    The challengesShop lifting was imminent, no toilet breaks etc.
    6 people found this helpful
    5.0
    Customer Service Role
    Nov 2019
    7 to 8 years in the role, former employee
    Loved it . I would work there again in a heart beat if I could .
    The good thingsGood boss very firm but fair . Most customers were great to deal with
    The challengesWhen other team members didn’t do all their duties made it very hard to get everything done in time
    1 person found this helpful
    1.0
    Customer Service Representative
    Nov 2019
    1 to 2 years in the role, current employee
    if you like mental stress and being blamed for problems out of your control than this job is perfect for you
    The good thingsNone, seriously none
    The challengesThe company and management couldn't care that you exist store i worked at had (and still has) no hot water in the kitchen machines constantly broke and it took multiple reports and calls to higher ups to get anything fixed which would still take weeks to even months to be sorted.
    5 people found this helpful
    2.0
    Storeperson
    Sep 2019
    1 to 2 years in the role, former employee
    Good job to have while studying, you'll want to leave ASAP though
    The good thingsShifts are flexible in 24 hour stores, good job while studying
    The challengesManagement was severely lacking and the pay was minimal
    2 people found this helpful
    1.0
    Retail Sales Assistant
    Sep 2019
    Bad wages and bad management
    The good thingsThere was really nothing good about working there except something to put on my resume
    The challengesManagement and wages
    4 people found this helpful
    4.0
    Shop Attendant
    Oct 2018
    1 to 2 years in the role, former employee
    My experience with Nightowl was on a whole a good one.
    The good thingsThe store i worked in was in a busy location with many locals coming in daily. I enjoyed my regulars customers and enjoyed the busy pace of the shop which involved lots of food prep. Always plenty of work to do which i love.
    The challengesDealing with the drug dependent people was sometimes very challenging. Sometimes they would be aggressive,impatient and ask for credit. You would need to read every situation differently and hope you get it right. Also completing daily tasks within the your shift so the next shift didnt have a flowover of jobs.
    1 person found this helpful
    5.0
    Retail Assistant
    Feb 2018
    Less than 1 year in the role, former employee
    Great experience
    The good thingsOrganised and friendly atmosphere
    The challengesNot really it was a great job
    1.0
    Casual Retail Assistant
    Feb 2018
    Less than 1 year in the role, current employee
    Good and bad moments but bad outweighs the good in my opinion
    The good thingsIf your a good worker and are pretty flexible, there are hours to get
    The challengesDifficult customers at times, no breaks, working alone 98% of the time and absolutely no room go grow within the company
    4 people found this helpful
    4.0
    Executive Assistant
    Nov 2017
    Fantastic, shame those that make decisions don’t have a conscience!
    The good thingsHelping keen franchisees establish a profitable business
    The challengesEver changing goal posts
    4.0
    Senior Shop Assistant
    Nov 2017
    3 to 4 years in the role, current employee
    It’s been good but somewhere I don’t wanna work any longer than 3-4 years
    The good thingsLove the people I work with
    The challengesThe hours can be hard you deal with
    5.0
    Customer Service Team Member
    Apr 2017
    Less than 1 year in the role, current employee
    If its busy im very happy
    The good thingsTalk with different customers
    The challengesTo be familiar about the products
    4.0
    Team Member
    Feb 2016
    Less than 1 year in the role, former employee
    It was a job so that was great, but very difficult at times.
    The good thingsIt was close to home, I got fairly good hours, working with some cool people and was able to get some experience and learn new things.
    The challengesI was often working alone, so I was the only one in the shop serving customers, packing shelves and cooking food. That was very challenging when it was busy, or the gas ran out, or I had to go to the toilet.
    3.0
    Customer Service Operator
    Sep 2015
    1 to 2 years in the role, former employee
    It was great for the experience, wouldn't go back though.
    The good thingsGood place to learn general customer service duties.
    The challengesNight owl is a great company, But the night owl I worked at was extremely under staffed which made working for 5 hours by yourself extremely stressful.
    3.0
    Retail Sales Assistant
    Sep 2015
    3 to 4 years in the role, current employee
    This is not my dream job.
    The good thingsMeet different people from over the world. Everyday is never the same.
    The challengesPeople with attitudes and learning to deal with them by givinf the best customer service.
    1.0
    Store Manager
    Sep 2015
    Less than 1 year in the role, former employee
    I became hopelessly depressed working here and could't recommend it to my worst enemy.
    The good thingsThere were none
    The challengesExpected to work ridiculous hours above rostered hours and you become the scapegoat for head office's failings.
    4 people found this helpful
    1.0
    Retail Management
    Sep 2015
    Disjointed
    The good thingsNil
    The challengesEverything
    4 people found this helpful
    4.0
    Sole store operator
    Sep 2015
    1 to 2 years in the role, former employee
    Enjoyable and quiet whilst challenging yourself to be more self motivated.
    The good thingsThe job lets you work by yourself which gives you time to think and relax more than other jobs whilst staying focused on the task at hand. The management is good and the hours are fair as long as you are flexible with time and dates. The morale of the workplace is pretty high which makes working there better.
    The challengesSometimes the work load can be hard and the shifts can range from very early mornings to midnight shifts. If you are not self motivated, this job could prove to be more difficult because you may not have the motivation to get through the shifts.
    3.0
    Store Keeper
    Sep 2015
    Less than 1 year in the role, former employee
    Good learning place
    The good thingsGood atmosphere and good managment
    The challengesEveryday meeting new people with challenging role
    5.0
    Retail Management
    Sep 2015
    Loved my job.
    The good thingsTeam members, environment, training, support, specials. Good retail shop to work at. Love having repeat customers
    The challengesCustomers at times are difficult but most are great. Upselling was sometimes diffult due to the economic climate.
    3.0
    Front End Cashier
    Aug 2015
    Less than 1 year in the role, former employee
    study from level 1 and define the level 10.
    The good thingsonly 15 working hours every week
    The challengesserver several customers at the same time
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