NSW State Emergency Service
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    NSW State Emergency Service
    (16 reviews)
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    Company Reviews

    Working at NSW State Emergency Service

    3.316 ratings in total
    5
    7
    4
    2
    3
    1
    2
    1
    1
    5
    62%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(16 ratings)
    Career development
    3.1(16 ratings)
    Benefits & perks
    3.1(16 ratings)
    Management
    2.9(16 ratings)
    Working environment
    3.2(16 ratings)
    Diversity & equal opportunity
    3.3(16 ratings)
    Ratings for NSW State Emergency Service are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    1.0
    Project Officer
    Mar 2026
    Wollongong NSW 25001 to 2 years in the role, former employee
    Management approach and culture needs improvement.
    The good thingsFlexible work hours and proximity to transport and town. Knowing that work contributed to supporting the community
    The challengesSome management decisions reflected limited technical understanding, creating frustration for experienced staff and contributing to a poor workplace culture.
    2.0
    Program Support Officer
    Feb 2025
    Newcastle, Maitland & Hunter NSW1 to 2 years in the role, former employee
    Very old fashioned despite contempory policies, I wouldn't recommend working there but yes to volunteering. The agency provides an amazing service to the community
    The good thingsGreat colleagues and amazing dedication by volunteers.
    The challengesToo many pail frail males in the org, lots of complaining about other units, old fashioned attitudes, some cowboys, very un-diverse workplace, needs to change .. a lot
    2 people found this helpful
    1.0
    Manager
    May 2021
    Poor organisational culture would not recommend
    The good thingsOrganisation supports volunteers
    The challengesPoor management, poor organisational culture, wrong people in keys roles
    2 people found this helpful
    5.0
    Call Centre Operator
    Mar 2020
    Great job, very rewarding
    The good thingsWork when and if it suits. Plenty of down time when it’s quiet. Great when it’s busy.
    The challengesSome of the callers
    5.0
    Volunteer
    Nov 2019
    3 to 4 years in the role, current employee
    Best thing
    The good thingsMeet new friends, gain awesome skills, help the community in times of need
    The challengesNone it’s a volunteer service. You gain as much as you want
    1.0
    Administration Role
    Oct 2019
    Disappointing
    The good thingsFlexible working conditions
    The challengesVery high turn over of senior executive that leads to lack of strategic vision or direction.
    1 person found this helpful
    5.0
    Training Coordinator
    Sep 2019
    current employee
    Life changing
    The good thingsThe people are very supportive and train and mentor you through courses, leadership events and team leader events. The number of courses and personal development that is offered is also incredible.
    The challengesStorm damage operations in the middle of winter in the pouring rain can be testing
    4.0
    Administration Role
    Jul 2019
    Less than 1 year in the role, current employee
    Great!
    The good thingswork life balance, and great work environment
    The challengesConstant changes. Need consistency and stability.
    1.0
    Support Officer
    Apr 2019
    1 to 2 years in the role, former employee
    Lots of great moment overshadowed by mismanagement.
    The good thingsGreat working relationships and friendship gained from within the service
    The challengesNot are just a number or name or a resource to be used
    1 person found this helpful
    5.0
    Volunteer, logistics
    Dec 2017
    The Most Rewarding thing i have ever undertaken, i have now spent half my life dedicated to the SES and wouldn't change a thing i foresee my membership continuing into the future!.
    The good thingsAs a volunteer the benefits of being with an organisation like the SES far outweigh any negative perceptions that the greater community have, we as an organisation try to educate, help and support our communities to the best of our abilities.
    The challengesWe as an organisation deal with helping people on the worst day of their lives, or that are really emotional this can sometimes have a negative impact on the members, however having said that there is always support for those that are affected in the form of our Peer support program.
    1.0
    Operational Manager
    Nov 2017
    3 to 4 years in the role, former employee
    Dismissive of professional advice and knowledge outside of experience derived from volunteer backgrounds.
    The good thingsCamaraderie between people that want to make a positive change
    The challengesPeople that don’t want to mis e a positive change or change the way they work.
    1 person found this helpful
    5.0
    Public Information Officer
    Nov 2017
    7 to 8 years in the role, current employee
    The Worst in Nature, The Best In Us
    The good thingsWorking within a team environment to assist the community during times of disaster and crisis
    The challengesThe weather. It's unpredictable and sometimes very scary. Working with a limited number of people when what your really want is an army
    4.0
    Contractor
    Nov 2017
    Less than 1 year in the role, former employee
    rewarding
    The good thingsNew Office was a pleasure to work in
    The challengesDistinction between full time employees and contractors
    5.0
    Call Operator
    Oct 2015
    Less than 1 year in the role, current employee
    SES HQS call centre is the best place to work.
    The good thingsEveryone is easy going, has great work ethics and is helpful with anything you need to know. We are looked after and treated with respect and equality.
    The challengesIt can be very stressful when we have certain events happening and you need to keep a level head but also show empathy towards our callers as they are going through a crisis.
    5.0
    Flood Storm Call operator
    Sep 2015
    1 to 2 years in the role, former employee
    Enlightening experience with other illumnites
    The good thingsGreat pay and work mates
    The challengesnone
    3.0
    Deputy Region Controller
    Sep 2015
    7 to 8 years in the role, former employee
    Well rounded but with little support
    The good thingsWorking with a dedicated team of volunteers who drive you to achieve your own goals while they achieve theirs!
    The challengesGetting higher management to understand the differences between state and region level operations
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    Reviews by location
    Newcastle, Maitland & Hunter NSWWollongong, Illawarra & South Coast NSW