OTR Group
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    OTR Group
    (98 reviews)
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    Company Reviews

    Working at OTR Group

    2.298 ratings in total
    5
    11
    4
    9
    3
    14
    2
    19
    1
    45
    39%
    Rate salary as high or average
    23%
    Employees recommend this employer to friends
    Work/Life balance
    2.0(98 ratings)
    Career development
    2.6(98 ratings)
    Benefits & perks
    1.8(98 ratings)
    Management
    2.2(98 ratings)
    Working environment
    2.1(98 ratings)
    Diversity & equal opportunity
    2.8(98 ratings)
    Ratings for OTR Group are shared as-is from employees in line with our community guidelines

    reviews

    Showing 11 reviews for All Adelaide SA
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    1.0
    Console Operator
    Mar 2026
    Adelaide SA 50001 to 2 years in the role, former employee
    Hyper-exploitative and appalling work enviroment.
    The good thingsWe were generally paid on time.
    The challengesUnder-paid, over-worked, and micro-managed.
    1.0
    Manager
    Mar 2026
    Adelaide SA 50001 to 2 years in the role, current employee
    Avoid OTR at all costs
    The good thingsNothing. One of the most toxic environments I have ever worked in.
    The challengesThere is no communication from management down. They randomly stopped offering perks of B1G1 coffees and gave everyone a $25 visa gift card as an end of year bonus. Whether you were a casual who worked one day a fortnight or a manager who worked non-stop. There was no other performance based incentive to do well. They say there is, but the budgets that they have set are so unrealistic that no one can achieve them. The people in the office treat you like peasants and expect you to drop everything to return their emails - even though they CLAIM that the guest is the most important thing to them. It's not. They just want money. If you work on Christmas Day, they give you a $10 bonus that can ONLY be spent on the OTR app. The walls of the office are covered in quotes that are a complete joke because the only thing that should matter is how your teams feel about going to work and I have never felt more undervalued by a company as I do now.
    1.0
    Console Operator
    Dec 2025
    Aberfoyle Park SA 51591 to 2 years in the role, former employee
    Got sacked for forgetting to pay for a drink. That was unopened and left at the store for 4 days.
    The good thingsCo workers Customers
    The challengesHR with a bit of empathy. Store managers that aren't out to get you.
    4.0
    Team Member
    Nov 2025
    Adelaide SA 50002 to 3 years in the role, former employee
    Got lucky and had a really good experience
    The good thingsRelaxing, low stress and pressure for me but I got lucky and had a good manager
    The challengesCan get super busy, making lots of coffees per day
    1.0
    Assistant Store Manager
    Sep 2025
    Adelaide SA 5000Less than 1 year in the role, current employee
    Work hard for low pay and no support.
    The good thingsI enjoyed my role and the customers
    The challengesLack of training Lack of support Lazy area manager
    1.0
    Assistant manager
    Aug 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    horrible management being covered up by Area manager
    The good thingssome of the co workers
    The challengestoxic work environment
    1 person found this helpful
    1.0
    Marketing
    Jan 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    Do not work here - avoid at all costs
    The good thingsGood cultural diversity within the organisation. Some great people in the organisation scattered among the bad grapes.
    The challengesThe business lives up to its reputation of being a toxic SA employer that prioritses profit over people. The recent acquisition means that OTR employees' careers are placed below VIVA employees. You would be better off being employed by VIVA if you must but even better if you avoid both companies.
    5 people found this helpful
    2.0
    Console Operator
    Aug 2024
    Adelaide SA 50003 to 4 years in the role, current employee
    I have a pay issue with the company and they have been ignoring me for more than 6 months already. They do not care about their employees.
    The good thingsCan get more hours to earn extra.
    The challengesNo career development opportunities. Doing the same thing for years without any promotion in role or pay.
    1 person found this helpful
    3.0
    Assistant Store Manager
    Feb 2024
    Morphett Vale SA 51621 to 2 years in the role, former employee
    Fantastic workplace, surrounded by supportive and friendly people, all wanting the same thing, makes for a great workplace enviroment.
    The good thingsStrong Family like dynamic from team members, Fun, exciting place to work. Career development if that's something you are interested in.
    The challengesFew challenges, but again I was in management.
    1.0
    Assistant Manager
    Dec 2023
    All Adelaide SALess than 1 year in the role, former employee
    Disrespectful business with no regard for their workers, Only think of profit and treat you like a robot.Apply for other companies firs, Do not recommend
    The good thingsSome people you work with
    The challengesManagement, and company HR
    4 people found this helpful
    3.0
    Console Operator
    Apr 2017
    Adelaide SA 5000
    Over all a good job if you look past the small things
    The good thingsMostly lovely people and good experience
    The challengesTo high of expectations
    1 person found this helpful
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