Panthera Finance
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    Panthera Finance
    (36 reviews)
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    Company Reviews

    Working at Panthera Finance

    3.336 ratings in total
    5
    12
    4
    8
    3
    4
    2
    3
    1
    9
    84%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(36 ratings)
    Career development
    3.2(36 ratings)
    Benefits & perks
    3.2(36 ratings)
    Management
    3.2(36 ratings)
    Working environment
    3.3(36 ratings)
    Diversity & equal opportunity
    3.5(36 ratings)
    Ratings for Panthera Finance are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Barista/Executive Assistant/Facilities
    Jun 2025
    Milton QLD 40645 to 6 years in the role, former employee
    Overworked with ridiculous expectations from out of touch management.
    The good thingsSome of the people are lovely like most workplaces. Pay was decent for the job role.
    The challengesCompany run by two dictators who are so out of touch with reality it's hilarious. Company went into receivership but company founders never took a hit. Loads of staff made redundant and the two Hough brothers get to walk away with their millions. Make it make sense.
    1.0
    Customer Servide Rep
    Apr 2022
    current employee
    Don't apply.
    The good thingsNice relatively new office.
    The challengesMiles from Southern Cross station. No food outlets. Inflexible management. Restricted work practices. Work from Home for management only. Staff leaving in droves. No clear plan for improvement from management. If it goes wrong it is the staff that are to blame.
    5.0
    Testing Analyst
    Sep 2021
    1 to 2 years in the role, current employee
    Great place to work to build yourself with newer technologies. Excellent work-life balance and great flexibility.
    The good thingsI'm working here for the past 2.5+ years. It is really great place to work where I took my career knowledge to the next level. They always encourage us to learn new technologies and apply them to the project. They have good trust with the employees and believe their work very strongly.
    The challengesI didn't find any challenges personally :)
    4.0
    Banking and Finance
    Aug 2021
    3 to 4 years in the role, current employee
    Fantastic journey so far - can't wait to see what the future holds for myself and the company
    The good thingsGreat place to work, experienced collectors would love it and be well rewarded for their efforts. KPIs used to assist not just to tick boxes. Two Locations in QLD (Brisbane and the Gold Coast) lots of room for growth as the Head office is in Brisbane.
    The challengesIf you're new to collections it can be a bit overwhelming at first but PF provides the tools and training to get you ready and support you along the way - however you need to be both resilient and empathetic due to the nature of the calls
    5.0
    Customer Service Officer - Debt collection
    Aug 2021
    Less than 1 year in the role, current employee
    I feel very supported and can honestly say I felt like I was treated like a human being before an employee.
    The good thingsThe Gold coast office is in a great locations, has a progressive and understanding management. You can really tell that panthera is the kind of company that is always looking into new ways as to how they can support their employees. Compared to my previous roles at other finance companies, PF is actually a company that I am happy to work for. There was never a time where I was upset at my desk, because the management is so open to feedback and so accommodating to the recommendations provided to them.
    The challengesIt is challenging to collect enough to receive a bonus but I guess that's the point.
    1 person found this helpful
    5.0
    Team Leader
    Aug 2021
    5 to 6 years in the role, current employee
    Great job, good support, friendly staff.
    The good thingsFantastic culture, that is not only supportive but also inclusive. Great office perks, incentives and bonus structure with a friendly team of staff. Panthera Finance is a dynamic company that is strives to be the best in the industry and is ever evolving.
    The challengesCollections isn't for everyone, but the support and training provided gives the support needed to be successful in the role.
    5.0
    Customer relationship officer
    Aug 2021
    3 to 4 years in the role, current employee
    Panthera Finance is great place to work. It's fun, friendly, happy. Everyone is always having fun while getting their work done. Work life balance in unreal and very accommodating. Bonus structure is great and a bonus on top of your pay each month. I would highly recommended working at Panthera Finance, always room to grow!
    The good thingsSupportive, great incentives, amazing training, fun, friendly - OCEAN VIEWS FROM GOLD COAST
    The challengesSome of the customers in hardship, tough calls
    1 person found this helpful
    1.0
    Collections Officer
    May 2021
    1 to 2 years in the role, former employee
    Easily the worst job I've ever had
    The good thingsLocation and near the train
    The challengesOperations management and directors
    1 person found this helpful
    5.0
    Collections Consultant
    Apr 2021
    former employee
    Loved working for this company!
    The good thingsFantastic and supportive culture, great incentives and fantastic training. I love the whole vibe of the place and you really feel that management cares. Love the free coffee and sausage sizzle! Also the monthly awards are great
    The challengesNothing really, shame I had to move to another city
    1 person found this helpful
    4.0
    Customer Resolutions Officer
    Mar 2021
    Less than 1 year in the role, current employee
    The resolutions team is a great team to work for but the pay could be better.
    The good thingsThe resolution team manager is amazing and had a genuine care for her team and individuals
    The challengesThe pay is on the lower end for the demand and skills you need for the job. Being a deb collection agency you naturally get some angry customers. Hard to move internally within the company
    1 person found this helpful
    4.0
    Collection Consultant
    Mar 2021
    Less than 1 year in the role, current employee
    Diverse and dynamic company with a good organisational culture
    The good thingsGreat work environment with supportive colleagues and management. The company culture is very good with lot of events and opportunities to build meaningful connections both at work and outside of work. A dynamic and diverse workplace where employees are treated with respect. HR are doing a great job at making each employees their priority and are always here to listen.
    The challengesWhile my experience with management was very positive, some mid level managers in the Panthera Group are reportedly not qualified and unsuitable for their roles (lack of leadership and people skills, money/result oriented mindset at the expense of the well-being of the employees). One's experience may vary greatly depending on who one's manager is.
    1 person found this helpful
    4.0
    customer relationship manager
    Mar 2021
    5 to 6 years in the role, current employee
    my experience has been positive and fulfilling but also filled with challenges and difficulties as well. i am happy to be wking for panthera finance
    The good thingsfree coffee delivered to your desk and monthly team incentives as well as ongoing training and development
    The challengesi have had difficulty in progressing within the company despite being with the company for 6 years and across 2 different departments.
    5.0
    Customer Relationship Officer
    Mar 2021
    Less than 1 year in the role, current employee
    Loving it.
    The good thingsIt's a great team at this company, from day one I have felt welcomed and included by everyone. The learning and development team are so supportive and always willing to help you learn and enhance your skills. The HR team are fabulous and understanding and always willing to support when life throws a curveball. The operations team are professional as well as being down to earth and able to have a laugh with the team on the floor and there is an amazing barrister that brings coffee everyday. There are plenty of opportunities to progress within the company. I was worried coming into the job at first but realised in my first week I was going to love it and I still do.
    The challengesnothing comes to mind
    1 person found this helpful
    4.0
    Customer Relationship Officer
    Mar 2021
    1 to 2 years in the role, current employee
    A great opportunity to work in a flexible and interesting workplace
    The good thingsFrom the onset you're provided with the tools and training to succeed within your role - help and support is also readily. There are endless opportunities to progress within company and there is always a focus on creating a positive work environment and culture. The people I've worked with have always been awesome. There is also a lot of awesome incentives
    The challengesAt times the job can become repetitive.
    1 person found this helpful
    1.0
    Collections Officer
    Jan 2021
    1 to 2 years in the role, former employee
    I would not go back
    The good thingsStaff on my level are supportive
    The challengesManagement are not supportive and focus on revenue rather than employees and their well-being with no duty of care
    3 people found this helpful
    4.0
    People and Culture Business Partner
    Aug 2020
    3 to 4 years in the role, current employee
    My experience has been exciting and positive
    The good thingsGreat internal opportunities within the group to grow and expand your career.
    The challengeswith a constantly growing company staying on top of change can be difficult.
    2.0
    HR
    Jul 2020
    Avg at best. Only top selling point is free coffees, go figure. Google them for more info.
    The good thingsStaff are diverse & good work life balance
    The challengesPoor management lot of false promises, bad attitude and no qualms about its actions.
    1.0
    IT
    Apr 2020
    former employee
    I'm glad I got out of this toxic environment
    The good thingsThere is free coffee for everyone.
    The challengesManagement is totally unprepared, micromanaging is a common practice and there is a lot of "inner circle culture". Money making is the only focus of the directors and managers, they don't care about employees or customers.
    5 people found this helpful
    4.0
    Debt Collection Officer
    Mar 2020
    Less than 1 year in the role, former employee
    I enjoyed my time at Pathera
    The good thingsVery comprehensive training and support
    The challengesCall centre desks moving around daily
    2 people found this helpful
    3.0
    Accounts Associate
    Mar 2020
    1 to 2 years in the role, former employee
    Good place to learn
    The good thingsFree coffee, good experience and knowledge
    The challengesDaily tasks can be stressful, bureaucratic
    2.0
    Collector
    Mar 2020
    current employee
    Toxic management, ridiculous expectations and hypocritical values.
    The good thingsCoffee is great, flexible working hours
    The challengesManagement is toxic, very money focused environment. Customers are viewed as numbers instead of people.
    3 people found this helpful
    3.0
    Software Developer
    Mar 2020
    1 to 2 years in the role, former employee
    Constant battle to do the right thing
    The good thingsTeam is great and you can have some friends
    The challengesSuper slow to change and adapt. Business is reluctant to adopt new teach and move forward. Sometimes things are prioritised wrongly and important things get left for later
    3 people found this helpful
    1.0
    Compliance Officer
    Feb 2020
    3 to 4 years in the role, former employee
    A terrible nightmare.
    The good thingsFree coffee most of the time.
    The challengesDealing with the new management in 2020. Morale is low with unrealistic expectations working old debt.
    3 people found this helpful
    5.0
    Accounts Associate
    Feb 2020
    3 to 4 years in the role
    A great job that provides transferable skills in every aspect of life.
    The good thingsThe people that you meet working at panthera are quite nice and they become your very good friends. Everyone gets along with everyone which makes the day at work go real quick. Getting free barista made coffee everyday is something that definitely helps whilst on the phone dealing with customers.
    The challengesThe difficult part of this job would be the first time on the phone dealing with people from a variety of financial situations and trying to accomodate tailored financial solutions that suits their affordability. Trying to separate the customer's situation and the account is always hard but you learn to find the right balance thanks to the training acquired from the learning and development team.
    1 person found this helpful
    4.0
    Finance
    Jan 2020
    3 to 4 years in the role, current employee
    Overall a very positive experience. I have worked here for several years in several positions and still feel the opportunity to grow.
    The good thingsIncentives, Career Growth, Flexibility, Friendly Staff
    The challengesTime constraints, limited parking
    1 person found this helpful
    3.0
    Customer Service Role
    Nov 2019
    Less than 1 year in the role, former employee
    Great company however they have too many young kids with too much power so whole place is run like a college startup
    The good thingsLocation close to public transport (bus/train/ferry)
    The challengesHours having an earlier start every Fridays and late finish the rest of the week is unfortunate for those travelling from out of the city because you’d leave home early before sunrise and get home late at night and you’ll be lucky to catch one bus service to get into work
    1 person found this helpful
    3.0
    Debt Collection Officer
    Nov 2019
    1 to 2 years in the role, former employee
    Above average overall but lots of room for improvement however a vibrant company on the rise with a job that has a very high turnover as quite challenging in and of itself.
    The good thingsFlexibility. Compassion. Training.
    The challengesCould not change shifts after 16 months of working night shifts commenting from the Sunshine Coast which greatly impacted my long term wellbeing and took a long time to recover from.
    1 person found this helpful
    1.0
    IT
    Nov 2019
    1 to 2 years in the role, former employee
    run the other way
    The good thingsthey have an amazing barista onsite
    The challengesThere is no support for your development as a professional, there is also a high level of stress and the culture its not good at all within the company. There usually push you until you break and then they blame it on you
    5 people found this helpful
    5.0
    Project Manager
    Nov 2019
    3 to 4 years in the role
    Great opportunity to expand on my experience.
    The good thingsInspiring leadership. Great place to work. Staff with great can do attitude. Professional.
    The challengesNo challenges that can be called out.
    1 person found this helpful
    5.0
    People and Culture Coordinator
    Oct 2019
    Less than 1 year in the role, current employee
    Great opportunity for growth and career development
    The good thingsGreat team culture with an excellent work/life balance. Strong management support.
    The challengesThe work is challenging but very rewarding.
    1 person found this helpful
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