Pareto Phone
(25 reviews)Unclaimed
Company Reviews
Working at Pareto Phone
3.625 ratings in total
5
12
4
3
3
3
2
1
1
6
88%
64%
Work/Life balance
3.2(25 ratings)
Career development
2.8(25 ratings)
Benefits & perks
2.9(25 ratings)
Management
3.4(25 ratings)
Working environment
3.6(25 ratings)
Diversity & equal opportunity
3.6(25 ratings)
Reviews
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1.0
Administration Officer/Data Entry
Feb 2025Fortitude Valley QLD 4006Less than 1 year in the role, former employee
The work was okay, but management not nice.
The good thingsSome friendly staff, the contact staff were nice.
The challengesCorporate staff and management were super toxic, looked down on other staff, and would speak openly and nasty about others.
5.0
Corporate Team
Jul 2023Fortitude Valley QLD 4006
My experience with Pareto Phone has been great! I'm so glad I made the leap to work here. I've settled into the team so well and couldn't have asked for a better work culture and vibe - after all, you spend so much of your life at work, it's gotta be fun AND be dog-friendly.
The good thingsThe good: Team Culture, Supportive Leadership, Flexible Working, Dog-Friendly Office.
The challengesThe challenges: Some technology is due for an upgrade.
3.0
Telefundraiser
May 2023Caloundra QLD 4551Less than 1 year in the role, former employee
Easy work, average money, no work/life balance, poor management but overall great place to get your foot in the door for office/admin roles.
The good thingsSome cool people to work with and calling on behalf of amazing charities.
The challengesManagement acting like they care and taking all feedback on board then basically disregarding it and making no changes.
5.0
Manager
Jul 2022Great place to work, immense pride.
The good thingsThe purpose - amazing charitable causes making a true difference.
Management team.
Diversity and Inclusion valued.
The challengesConstant market changes and ability to adapt effectively.
4.0
Client Services
Jul 20221 to 2 years in the role, current employee
Whilst challenging to raise donations for charities and causes it certainly feels great to be part of a big team that helps saves lives and save our planet.
The good thingsDisclosure I work at Pareto and like all things in life there are good and not so. But the good are great. The charity partners we help are very grateful for the donations and donors we provide for them. Going into work and knowing that you are part of a team that is helping some of the most well-loved and respected charities in Australia and New Zealand feels good. It is worthy and yes it is hard work. And it is great work too.
The challengesFundraising is very difficult. The people we talk with are very generous because as well as their own lives they are happy to help others. And currently with the prices of everything going up there is less to go around. But we still have to have the conversations because it is too important to ignore.
1 person found this helpful
1.0
Account Manager
Jul 20221 to 2 years in the role, former employee
Left completely burnt out and broken.
The good thingsLearnt a lot about what NOT to accept in a workplace.
The challengesManagers who treated poorly and gaslit staff on a daily basis.
5.0
Telefundraiser
Apr 2021Less than 1 year in the role, current employee
Yes yes yes......
The good thingsNice to be with people that care.
The challengesmy own abilities. But 80/20 rule. Thanks Pareto.
5.0
Recruitment Coordinator
Apr 2021current employee
The company I've always dreamed of working for.
The good thingsGreat career opportunity. I started as a tele-fundraiser and quickly moved into the recruitment coordinator role. Relaxed environment, supportive team leaders, great management.
The challengesAs a tele-fundraiser the challenges were hearing no a lot and getting hung up on however this is just something you get used to eventually.
1 person found this helpful
3.0
Fundraising Department
Feb 2021former employee
I'm thankful for the opportunities the company provided me
The good thingsManagement was ok. Not amazing, but we cannot expect anything to be perfect. They are always limited to what they can do, having to answer to higher ups etc. The team i was in was amazing. Honestly, every single one of them were brilliant and our direct line couldn't have been more perfectly placed. My team was the most supportive, where they could be and very rarely did i ever find myself without help when I needed it. If you don't ask the question though you will never know the answer.
The challengesAs with any small office it is very cliquey. If you succumb to the pack mentality easily, it isn't a place for you. Different teams of different people make it quite challenging to get along all the time. But it is quite possible to work with everyone there. You can work with someone and not like them, that is perfectly fine.
1 person found this helpful
2.0
Telefundraiser
Nov 2020wouldn't work here if I knew how it was beforehand.
The good thingsgreat people who work there. That's about it.
The challengesTeam leaders constantly being on your back. Talking through to you through headset whilst mid call and completely throwing you off guard.
5 people found this helpful
5.0
Team Leader
Sep 20203 to 4 years in the role, current employee
Opportunity given & to be had, with great support & fun culture. Highly recommend
The good thingsThe people. Opportunity & the good work that you can see in the community & around the world
The challengesCan be repetitive at times although plenty of support
1 person found this helpful
3.0
Telefundraiser
Mar 2020high stress manipulative enforcement
The good thingsgood money, all kinds of people can work there
The challengesunprofessional management, fear inspired motivation, everyone is afraid to lose their job
2 people found this helpful
Training and Recruitment ManagerThank you for taking the time to write a review to provide insight to Job Seekers researching our company.
A sales environment isn't the right fit for everyone and know that the pressure of trying to achieve sales targets can sometimes be overwhelming, particularly for someone new to sales or fundraising. This we try to make very clear from the very beginning of our recruitment process and throughout our training process.
I'm sorry to hear you felt afraid to lose your job during your time at Pareto Phone. Our aim is to provide an adaptive managerial style, catered to the individual to empower them, as adults, to make their own decisions and take ownership for their own performance. We're also committed to providing support, feedback and coaching in line with our behaviours based approach.
If a Fundraiser is following our process, taking onboard feedback and putting in the effort, with a positive attitude, we're willing to continue supporting them knowing that the results will come off the back of that. Unfortunately, this job isn't for everyone and that's okay.
All the best with your future endeavors.
30d+ ago
5.0
Telefundraiser
Nov 2019Less than 1 year in the role, former employee
Amazing time there! Incredible support and amazing teams!
The good thingsThe culture and amazing people
The challengesIt can get repetitive
1 person found this helpful
Training and Recruitment ManagerThank you for taking the time to leave a review and provide feedback.
We put a lot of time and effort into keeping our staff engaged and involved in the culture of our call centre.
It's true that it can be repetitive once you're a veteran Fundraiser! I've noticed some people taking advantage of various games on their PCs (Snake and Solitaire seem to be a favorite) to entertain themselves between calls (certainly not on them!) and a few chess sets floating around.
30d+ ago
5.0
Telefundraiser
Sep 2019Less than 1 year in the role, current employee
Diverse, Great Culture, Some real characters and a great job in all!
The good thingsSounds pretty chumpy but the people and the culture @ Pareto is amazing!
Not what I expected when referred by a friend after years of working for myself but needing a new strong routine and good culture injection I tried this job out and have loved every day there.
The challengesGetting used to such a positive vibe. Dead set takes time to adjust to people who actually care. Took me about a month but I guess everyone is different.
1 person found this helpful
Training and Recruitment ManagerThank you for providing feedback on your experiences in our company. I'm glad you enjoy the environment here at Pareto Phone - we put a lot of time and effort into encouraging a friendly, positive and inclusive environment. I get what you're saying, I definitely need a coffee in the morning before I can face the barrage of "Good Morning!" from everyone each day.
30d+ ago
1.0
Contact Center Sales Representative
Sep 2019Less than 1 year in the role
A workplace that expects unattainable results from staff members who are given no sense of security in their position.
The good thingsA sociable workplace with very nice and welcoming casual staff members. Provided with sales training and coaching. Definitely not a career move, but the company is an option for full time work when you desperately need a job.
The challengesPoor communication from managers and staff are treated as though they are disposable. Entire workforce on casual contracts. Almost weekly recruitment and dismissal of staff, so no sense of security. KPIs can be unattainable on some of the more problematic campaigns.
2 people found this helpful
Training and Recruitment ManagerThank your for taking the time to review our work place to share with others.
I'm glad you found our staff to be welcoming and friendly and I hope you made some great friends during your time here!
I can appreciate feeling like there is no sense of security as a casual employee. There is an option to become permanent after 3 months, provided performance and attendance are good. I know some of our Fundraisers that have been here for years, have chosen to remain as casual for the higher rate of pay - depends on what's important to you
With around 150 staff in an outbound sales environment, it is unavoidable that people will leave regularly whether it's because the job isn't for them or to pursue other opportunities (perhaps return home if they're a backpacker). It certainly keeps me busy!
All the best in your future endeavours.
30d+ ago
1.0
Telefundraiser
Sep 2019Lack of communication and professionalism from management
The good thingsPaid on time when shifts are available
The challengesShifts get cut for weeks on end with minimal notice. Expectations are high and actual support is low. Honest communication of standards is lacking throughout the process.
2 people found this helpful
Training and Recruitment ManagerThank you for taking time to review our company.
I'm glad you were paid on time. I've worked here for 6 years and the only time I can remember that pay didn't go in, it was a day late and the call centre paid for cabs/rideshare to work, put on breakfast and lunch!
We hire people for full time casual positions with a 38 hour per week with the option to go permanent after 3 months. There are times where our clients may not want to do as much fundraising (usually Christmas) and we try our best to give everyone work. It's not always possible and so we prioritise people that reliably show up to every shift. Unfortunately, this is the reality of casual employment.
All the best in your future endeavours.
30d+ ago
1.0
Call Centre Role
May 20191 to 2 years in the role, former employee
I wish I had left sooner
The good thingsyour shift finishing
The challengesPoorly run business
1 person found this helpful
5.0
Telefundraiser
Apr 20191 to 2 years in the role, former employee
If you need a job and are somewhat social, great place to work. Future employers will look at high volume cold calling favourably.
Not a place to further your career. Avoid sleeping around with coworkers, it won't end well.
The good thingsFun place to work if you can get into the spirit of things. Great culture, cool people. Obviously it's a call centre so there can be a bit of drama, but that's unavoidable. Pay is above average for an entry level call centre role.
The challengesIt can get tiring with the sheer volume of calls. You're also not going to progress.
1 person found this helpful
5.0
Data Manager
Nov 20187 to 8 years in the role, former employee
The best job I've had so far.
The good thingsThe best people. Supportive management. Working with charities.
The challengesYear-on-year the work gets repetitive. Limited scope of work makes it a niche industry.
1.0
Tele-fundraiser
Oct 2018Good to get your good through the door of employment, nothing else.
The good thingsGood for a first job. No experience required. People were fun at the time.
The challengesIt's a strict sales job. If you don't meet target they may threaten to fire you. Then next day tell you you're a super star..
1 person found this helpful
4.0
Telefundraiser
Feb 2018Large call centre with great working environment. No room to progress
The good thingsEarning incentives and work environment.
The challengesKeeping your incentives or commision
4.0
Consultant
Sep 20173 to 4 years in the role, former employee
I miss it
The good thingsPareto was like one big massive loud family.
With lots of vibe and laughter
The challengesMyself / me everyday to be the best ., and that was encouraged
5.0
Telemarketer
Mar 20171 to 2 years in the role, current employee
I've been there for a long time
The good thingsIt's good and It is easy I rate it
The challengesIt can be difficult at times just like any job
1 person found this helpful
5.0
Sales Representative
Sep 20153 to 4 years in the role, current employee
The family
The good thingsculture
The challengesgreat campaigns
5.0
Telefundraiser
Sep 2015Less than 1 year in the role, former employee
I thought this was a great place to work
The good thingsGood working environment
The challengesSometimes seems monotonous
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