"Say it with a smile why dont you." -Upper Management
If it sounds too good to be true, it is. The good thingsGood team members and team leaders attempt to be supportive.
Pay for travel, 99c per km (but must use own car).
Not really difficult work to wrap your head around just a lot of it expected to be done quickly (upper management will constantly micromanage you throughout this and act like its difficult to understand but they are really just slowing you down from completing the work). Lots of templates to fill in information quicker (dont always load properly).
Equipment provided (2x monitors, keyboard, mouse, laptop, phone - basic but fine)
Can organise your schedule to some degree like times of appointments as available, work from home days on occassion ( but management will add things to your schedule without looking at times [they can see your schedule they just dont care], sometimes limited appointment availability, adding new contacts in a full day)
The challengesVery poor organisation for regional/rural workers. Expectations to drive up to 3 or 4 hours in one direction at times and while those do count as billings, you are often chastised for falling behind on other services like reports or phone calls that couldn't be completed as you are driving all day. Limited staff rurally. Upper management has proven to be very out of touch with the rest of the company and teams, especially rurally. Upper management also has proven to be highly unprofessional at times including calling out other staff for underperforming during my interview, and during open meetings with other staff members. The company claims they are the best for staff support and satisfaction but no staff i have spoken with feels this way. Work life balance is awful and you are expected to travel outside of work hours to meet appointments or stay late if team leaders or upper management want something completed. Bonuses not in effect until 6 months of work. No allocated time for admin