Pioneer Credit
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    Pioneer Credit
    (72 reviews)
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    Company Reviews

    Working at Pioneer Credit

    3.072 ratings in total
    5
    23
    4
    9
    3
    10
    2
    8
    1
    22
    68%
    Rate salary as high or average
    51%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(72 ratings)
    Career development
    3.0(72 ratings)
    Benefits & perks
    2.7(72 ratings)
    Management
    2.8(72 ratings)
    Working environment
    3.3(72 ratings)
    Diversity & equal opportunity
    3.3(72 ratings)
    Ratings for Pioneer Credit are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 72 reviews sorted by most recent
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    5.0
    ACM Account Manager
    Feb 2026
    Perth WA 6000Less than 1 year in the role, current employee
    ACM Account Manager
    The good thingsProfessional - Corporate & People driven
    The challengesCompliance & Standards Sops
    4.0
    Account Manager
    Nov 2025
    Perth WA 60002 to 3 years in the role, former employee
    One of the best companies I have worked for
    The good thingsThe onboarding process once you join the company was great they didnt just throw you into the deep in like some companies do and provided good training Also the managing director of Pioneer Credit is very hands on within the company
    The challengesSupport from management and the manager Even just 5-10 daily check ins with staff would of been good Not letting certain staff pinch accounts from others
    1 person found this helpful
    5.0
    Service Desk Engineer
    Jul 2024
    Perth WA 6000Less than 1 year in the role, former employee
    people who care about what they do, doing it at a very high level
    The good thingsdeeply passionate staff, low siloing, high level of movability
    The challengesinfrastructure growing pains related to legacy software
    2.0
    Human Resources Role
    Sep 2023
    Perth WA 60001 to 2 years in the role, former employee
    Gives you the potential but needs to address turnover
    The good thingsYou get the tools to own you career and if they see potential they will give you exposure to a broad range of things
    The challengesThere is a high turnover. Through my time there had Murillo leaders and the dynamics was always changing.
    1 person found this helpful
    2.0
    Account Manager
    Apr 2023
    Perth WA 6000Less than 1 year in the role, former employee
    Soul crushing
    The good thingsEasy job, if you can handle calling people out of the blue about their friends and neighbours.
    The challengesMicromanagement, overbearing managers when not meeting target. Honestly if people have let their debt go to default, 95% of the time they have no inclination to pay no matter how much you call.
    5 people found this helpful
    1.0
    Customer Service Role
    Feb 2023
    former employee
    do not go there
    The good thingsnothing - soul destroying
    The challengesteam leaders who micro manage
    7 people found this helpful
    4.0
    Account Manager
    Oct 2022
    1 to 2 years in the role, current employee
    Great stepping stone into future career options.
    The good thingsgreat work culture, possibility of work from home if you meet requirements, rewarded for hard work (increased salary) options to speak to therapists that Pioneer provides and pays for, training at your request if needed, room for growth and so many positions available in the company.
    The challengesthe job in itself can be challenging mentally, you're dealing with upset and or angry customers regarding their outstanding accounts and sometimes making uncomfortable calls but you will always have support from your team and team leader if you are having a difficult time, you gain so much experience and there's so much room to grow in the company and on an individual level.
    2 people found this helpful
    5.0
    Analytics
    Sep 2022
    Wonderful culture, driven to succeed
    The good thingsA wonderful, supportive culture that values diversity. Opportunities to learn and develop your career are plentiful and well supported by management.
    The challengesHigh expectations of employee performance can be challenging. Those who are driven to exceed expectations receive the best opportunities.
    1.0
    acm
    Sep 2022
    Less than 1 year in the role, former employee
    Terrible not willing to teach in training wouldnt work there
    The good thingsNO good things set up to fail as always asked questions
    The challengesTerrible trainer wasnt willing to help set me up for fail
    7 people found this helpful
    5.0
    Account Manger
    May 2022
    Less than 1 year in the role, former employee
    Well Balanced and supported
    The good thingsGreat team and amazing company culture
    The challengesAngry third parties
    5.0
    Accounts Manager
    May 2022
    current employee
    challenging but fun :)
    The good thingsThat you work with the most amazing people from other ACMs to team leaders. Theres so much for career development and we have so much fun
    The challengesGetting customers and Third Parties to either pay or ask to pass on a message but even if thats the case atleast where trying
    1 person found this helpful
    5.0
    Accounts Manager
    Jan 2022
    Less than 1 year in the role, current employee
    My all-time favourite workplace
    The good thingsThe opportunity for career development is fantastic. Within a few months of commencing as an Account Manager I was successful in moving into the corporate side of the business and expanding my skills and career.
    The challengesThe customers you speak to can be difficult, but with resilience and further training you can overcome any obstacles.
    1 person found this helpful
    4.0
    Team Leader
    May 2021
    3 to 4 years in the role, current employee
    A good stepping stone for professional development
    The good thingsThe people and the culture. The skills you learn from this job are diverse and can help you in your career past Pioneer Credit. The leaders really do care about everyone and want to see you succeed. If you are open to the role you will develop hugely as a person working here.
    The challengesIt is a hard job, it's not glamourous but hard work is rewarded. If you push yourself and have a good attitude you will be successful.
    2.0
    Customer Service/Collections
    Jan 2021
    Less than 1 year in the role, former employee
    Work somewhere else if you have a heart and an understanding of irresponsible lending. People are the victims and the banks/credit providers the culprits!
    The good thingsTraining Team were fantastic.
    The challengesLack of empathy within the employees for the people in debt. Team Leaders basically squashed what you were taught and did it their own way.
    3 people found this helpful
    3.0
    Account manager
    Nov 2020
    Interesting job role.
    The good thingsGood knowledge and experience to be gained, improvement on problem solving and social engineering abilities.
    The challengesThe people you talk to on the phone, not completely having control of your results.
    5.0
    Account Manager
    Sep 2020
    3 to 4 years in the role, current employee
    Rewarding job that has pushed me out of my comfort zone and helped me grow.
    The good thingsGreat culture, friendly environment. Role may be challenging however very rewarding.
    The challengesSome days are harder than others however you always feel supported from your leader & everyone around you.
    2 people found this helpful
    5.0
    Team Leader
    Sep 2020
    current employee
    Great place to start a career in the contact centre/financial services industries
    The good thingsWork with great people
    The challengesThe role can be tough at times and pushes you outside your comfort zone (which is great if you want to develop and grow)
    4.0
    Account Manager
    Sep 2020
    1 to 2 years in the role, current employee
    Awesome place to work.
    The good thingsGreat culture where everyone feels included. The role can be challenging at times but always have great support and always time to have a laugh at work.
    The challengesIf you haven't worked in an outbound call centre it can be hard to adjust to.
    1 person found this helpful
    5.0
    Operations Support Role
    Sep 2020
    3 to 4 years in the role, current employee
    Pioneer is a great place to work. The culture is amazing. To work for a company that really looks after it's staff and customer's is refreshing.
    The good thingsThe team, the culture and the coaching! Pioneer is focused on their customers and customer service. It is a pleasure to work for a company that strives to be the best.
    The challengesDebt collection is a tough industry to work in, but the people around you and the culture make it easier.
    5.0
    Team Leader
    Aug 2020
    5 to 6 years in the role, current employee
    Love Pioneer and happy to always be part of the PC family!
    The good thingsAmazing people. A lot of support, opportunities and encouragement for further development.
    The challengesCollections is an interesting industry.
    2.0
    Solutions Specialist
    Aug 2020
    former employee
    Stressful work environment that is highly focused on financial targets, call volumes and talk times. Customer service to people experiencing financial difficulty comes second.
    The good thingsFriendly team members
    The challengesGetting people on the phone to address their debt. Reaching monthly financial targets is challenging. Reaching target is subject to getting the debtor on the phone and wanting to address their debt. Reaching expected call volumes and talk times. Management will provide more assistance to their favourite team members.
    2 people found this helpful
    1.0
    acc mamanger
    Apr 2020
    treated bad
    The good thingsthere are no good things
    The challengescustomers service not the palce to work
    2 people found this helpful
    5.0
    Solutions Specialist
    Mar 2020
    1 to 2 years in the role, current employee
    Sometimes too stressful for such low salary but great culture makes the tough times bearable.
    The good thingsCulture at the workplace is based on supporting each other. Diversity. Possibility of making decent bonus.
    The challengesMost of the people we're dealing are going though extreme financial stress so it's not the most positive job.
    2 people found this helpful
    5.0
    Solutions Specialist
    Mar 2020
    5 to 6 years in the role, current employee
    The best work place with best people around
    The good thingsBest coaching for better opportunities
    The challengesTo work on new role with training
    5.0
    Finance Role
    Mar 2020
    An enjoyable place to work with good people.
    The good thingsA good management team from the top to the bottom.
    The challengesReputation of industry
    5.0
    Account Manager
    Mar 2020
    5 to 6 years in the role, current employee
    Blessed to have a job i love
    The good thingsWorking from home and working autonomously
    The challengesFairness - it needs to be fair across the floor
    3.0
    Ops
    Mar 2020
    7 to 8 years in the role, former employee
    great place to start because if you can make it here you will make it anywhere
    The good thingsused to have a great culture with great staff
    The challengesnot many career progression oppprtunities, middle management and corporate suite see themselves above operations and call centrw teams
    1 person found this helpful
    4.0
    Customer Service Specialist
    Mar 2020
    3 to 4 years in the role, former employee
    Fantastic working environment
    The good thingsCompany Culture was amazing. So much of team building
    The challengesHitting target is always a challenge.
    2.0
    Solutions Specialist
    Mar 2020
    5 to 6 years in the role, former employee
    Should be a last resort job.
    The good thingsThe diversity of staff.
    The challengesReaching their high standards on minimum wage.
    2 people found this helpful
    4.0
    Trainer
    Dec 2019
    Good company to work for with high focus on training and support
    The good thingsColleagues are easy to work with and the work load is balanced.
    The challengesThe mindset with regards to the industry
    1 person found this helpful
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