Police Bank
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    Police Bank
    (37 reviews)
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    Company Reviews

    Working at Police Bank

    3.037 ratings in total
    5
    16
    4
    1
    3
    1
    2
    6
    1
    13
    87%
    Rate salary as high or average
    49%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(37 ratings)
    Career development
    3.0(37 ratings)
    Benefits & perks
    2.8(37 ratings)
    Management
    2.8(37 ratings)
    Working environment
    3.1(37 ratings)
    Diversity & equal opportunity
    3.3(37 ratings)
    Ratings for Police Bank are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 37 reviews sorted by most recent
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    1.0
    Manager
    Apr 2025
    Surry Hills NSW 20101 to 2 years in the role, former employee
    Great opportunity, but a toxic workplace
    The good thingsReceived higher duties asap, which gave me great experience and knowledge
    The challenges- Received higher duties asap, which led to burnout. - No compensation for the work being done. - Outdated policies leading to an unequal workplace - Zero support to succeed.
    1 person found this helpful
    1.0
    Head Office Support Role
    Mar 2024
    Sydney NSW 20001 to 2 years in the role, former employee
    Great organisation with the need for improved leadership.
    The good thingsGreat salary. Good direct team
    The challengesDealing with lack of clarity regarding expectations and ongoing challenges around communication.
    2 people found this helpful
    1.0
    Information Technology Role
    Mar 2024
    Surry Hills NSW 2010Less than 1 year in the role, former employee
    Bad experience,
    The good thingscompetitive salary,
    The challenges It’s a toxic with a blame mentality. It was challenging working in this type of environment. No training or Handover was provided Lack of standardization
    4 people found this helpful
    5.0
    Retail Staff
    Nov 2022
    1 to 2 years in the role, current employee
    Fantastic fun, collaborative environment with approachable management and great rewards
    The good thingsApproachable Management, Ongoing Training, Collaboration among staff, good remuneration and benefits, friendly staff, diversity and equal opportunity for all.
    The challengesNone so far, perhaps the fast passed environment
    5.0
    People Department
    May 2022
    3 to 4 years in the role, current employee
    Good opportunities for development and to progress, can make a difference
    The good thingsPeople are very friendly and supportive, encouraging environment with good culture, good opportunities for development.
    The challengesSome outdated systems/lack of process
    5.0
    Lending Specialist
    Feb 2022
    1 to 2 years in the role, current employee
    Near perfect - I would recommend all to hit “apply” and take the time to chat about the potential role. Can’t praise them highly enough
    The good thingsThe positive culture, inclusiveness, tight knit, family-like organisation. CEO and Executive management know close to all staff by first name basis. Focused on training their staff and developing
    The challengesOutdated procedures and policies
    1.0
    Branch
    Jan 2022
    Most stressful place to work
    The good thingsThe members are wonderful
    The challengesNo training, No care factor by upper management regarding staff shortages, continual stress on front line staff, procedures all over the place. Losing good staff as they are not looked after. Heading for takeover ! Lip service is whats offered by CEO
    4 people found this helpful
    1.0
    Manager
    Jan 2022
    1 to 2 years in the role, former employee
    A declining business that will eventually be subsumed - look elsewhere.
    The good thingsQuite nice office space.
    The challengesMany incompetent, unqualified board members and poor upper management. The Chair and CEO need to be properly held to account.
    1 person found this helpful
    1.0
    Head Office employee
    Jun 2021
    3 to 4 years in the role
    Would not work here again
    The good thingsproviding opportunity for our members that other Banks may not offer
    The challengesContinual change of strategy. Totally disorganised. Massive staff turnover
    1 person found this helpful
    5.0
    Head of Talent Acquisition
    May 2021
    Less than 1 year in the role, current employee
    Really positive place to work where people really want to look after their customers.
    The good thingsGreat working environment, good culture.
    The challengesSmaller bank and we are going through digital change to modernise the business which is the right thing to do.
    5.0
    Manager
    Apr 2021
    Less than 1 year in the role, current employee
    Feel like part of the family
    The good thingsCome for the job, stay for the people. Not been here long but feel lucky to have landed at such a friendly and progressive organisation during the pandemic. I have been on a steep learning curve and enjoyed every second of it.
    The challengesProcesses can be a bit manual, although, I am looking forward to the automation and innovations that are already in the works
    2 people found this helpful
    5.0
    People Department
    Apr 2021
    Less than 1 year in the role, current employee
    Great place to work, supportive environment
    The good thingsPeople are very friendly and supportive, encouraging environment with good culture, convenient office location.
    The challengesNothing to say about challenges so far. The culture is changing for the better.
    5.0
    Relationship Executive
    Apr 2021
    One of the better work environments that I have had in my career
    The good thingsGreat workplace culture Clear communication from management of the direction they are taking the bank. Very friendly people Work life balance Empowering environment given the repeated message from management is that every person makes a difference to our shared success
    The challengesLegacies of past management & process. In saying that this provides opportunity to make effective change going forward.
    1 person found this helpful
    1.0
    Employee Relations Adviser
    Apr 2021
    I didn’t enjoy working there because of the culture, management can turn on you very quickly
    The good thingsBranch staff are friendly
    The challengesThe main challenge is the culture which is very much driven from the top down. It’s a toxic with a blame mentality. It was challenging working in this type of environment.
    2 people found this helpful
    5.0
    Senior Relationship Manager
    Mar 2021
    current employee
    Being part of the new team at Police Bank I would welcome anyone with open ideas and heart to get on board.
    The good thingsPolice Bank is a passionate organisation built around supporting it's members, whilst remaining strong to their core member groups, it is also welcomes new business opportunities in my local community. My role provides me an excellent opportunity to build and open new doors. I am really enjoying my new role!
    The challengesWith the ever changing banking world, banks need to versatile in thinking and adapt to changing environments quickly. Limitations on systems can create delays, however Police Bank fully acknowledges the any limitations and actively looks for alternative pathways forward.
    5.0
    Manager
    Mar 2021
    3 to 4 years in the role, current employee
    Since starting with the bank in late 2018 I have seen it develop and grow from a place behind peers to a business that will no doubt remain relevant and sustainable for many years to come.
    The good thingsWorking on positive changes to whole organisation. staff all genuinely want to do well in their roles and for the members. New top down leadership which I believe in.
    The challengesWorking through structural and organisational change while achieving above market results.
    2.0
    Member Service
    Jan 2021
    former employee
    I loved working so closely with Police, however I hated working for Police Bank, there was never any formal training or consistency between branch staff and senior management. Alot of excuses were thrown around and there was no accountability for the lack of positive culture within the business.
    The good thingsThe customer base, the diversity within staff in permanent work areas, the locations in proximity to police stations
    The challengesPoor Senior Management, Lack of training, zero opportunity for career development, Reluctance to change, Zero team building or opportunity to know staff, very archaic ways of doing business
    1 person found this helpful
    1.0
    Member Service Officer
    Jan 2021
    1 to 2 years in the role, former employee
    If I could give no stars I would
    The good thingsColleagues and pay is above average.
    The challengesInconsistent management, lack of training and overall bad culture.
    1 person found this helpful
    5.0
    Digital Team
    Sep 2020
    current employee
    Good place to work. If you do your job and demonstrate you want to improve the business, you will be rewarded. Not ideal for people who resist change & aren't willing to learn.
    The good thingsGeneral 9 - 5 workdays Demonstrated investment in change/growth for the organisation and its people Positive & approachable CEO
    The challengesLegacy, clunky systems Legacy staff against change/improvements create resistance
    1 person found this helpful
    1.0
    Head Office Employee
    Jul 2020
    5 to 6 years in the role, current employee
    Not a great place to work
    The good thingsThere are generally no late hours.
    The challengesToxic & blame culture. Low pay. CEO and Senior management who are not willing to listen to employees.
    1 person found this helpful
    2.0
    Member Service Officer
    Jul 2020
    former employee
    Little opportunity for those who do good work
    The good thingsCo workers and the customer base. Unique experience.
    The challengesBlurred lines from management and policies. Biased decision making. No praise for those who do good work - only those who seem favourable with management.
    2 people found this helpful
    1.0
    Customer Service Role
    Mar 2020
    Pressurising environment
    The good thingsFixed working hours
    The challengesNever been trained Or given feedback how to improve . No internal offers for job improvements
    1 person found this helpful
    5.0
    Human Resources Administrator
    Jan 2020
    current employee
    A great place to work with a team focus
    The good thingsPolice Bank is a great place to work, throughout my time here I have felt part of the team and there is always a helping hand when required. The company has undergone a very positive change and is going in a brilliant direction, I would highly recommend a career at the Bank, there is opportunity to develop and your voice is always heard.
    The challengesNo challenges different from any other job
    2.0
    Head office role
    Nov 2019
    Less than 1 year in the role, former employee
    Not a good workplace to be if you want a challenge and development opportunities. The company is resistant to change and not willing to improve processes. They are reactive not proactive, cannot learn and develop any skills here.
    The good thingsPeople are mostly friendly, small office so you get to know everyone
    The challengesVery behind in technology. High volume of admin. Resistant to change. Some members in the Management team are highly incompetent in their role.
    1 person found this helpful
    3.0
    Head Office
    Nov 2019
    1 to 2 years in the role, current employee
    Every day is a challenge but people are friendly
    The good thingsMost of the people are nice there and the pay isn't too bad for a Mutual organisation, although not as good as with other banks.
    The challengesThere is no direction or strategy and the management over the past three years or so has been terrible.
    2.0
    Manager
    Sep 2019
    current employee
    Was great but now do up Senior Management and CEO lack of insight into how important it is to value your employees the place is in ruins. Management has forgotten who Police Bank was started for.
    The good thingsThe Members and fellow co-workers
    The challengesManagement is destroying the culture of this Bank. Previously it was all for the Members but now it seems to be pandering to Management egos with very limited leadership skills. Great Staff are leaving in droves.
    2.0
    Assistant
    Jul 2019
    1 to 2 years in the role, former employee
    Police Bank needs to treat staff better and show more respect before they expect staff to be loyal & treat their customers better.
    The good thingsSome great fun people, it's a smaller mutual bank so you get yourself exposed more to many different areas of the business and you learn more.
    The challengesIncompetent & Shocking Leadership, It has seen staff dropping like flies in the last 2 years during the current management so there's high loss of productivity & engagement with too many errors.
    1.0
    Member Service Officer
    May 2019
    Less than 1 year in the role, former employee
    Would't go back, Big mistake
    The good thingsDealing with Police was great, 9-5 hours with no weekends. Always business development road trip opportunities.
    The challengesIncompetent management with ZERO training. Lending system is 10 years behind. Have to pay for parking (Newcastle Branch). Lack of support from direct manager with failing with the basics.
    1 person found this helpful
    1.0
    Member Service Assistant
    Mar 2019
    1 to 2 years in the role, former employee
    Would not recommend to work here
    The good thingsThe member base is great.
    The challengesPoor management. Becomes more & more a greedy bank,that doesn't value hard work.
    1 person found this helpful
    5.0
    Head Office
    Nov 2018
    Great team, fun place to work.
    The good thingsPart of a great team of people.
    The challengesSmaller team makes it hard to achieve everything you want to.
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