Probe CX
    (155 reviews)

    Company Reviews

    Working at Probe CX

    2.6155 ratings in total
    5
    31
    4
    23
    3
    12
    2
    28
    1
    61
    33%
    Rate salary as high or average
    38%
    Employees recommend this employer to friends
    Work/Life balance
    2.7(149 ratings)
    Career development
    2.6(149 ratings)
    Benefits & perks
    2.2(149 ratings)
    Management
    2.5(150 ratings)
    Working environment
    2.6(151 ratings)
    Diversity & equal opportunity
    3.2(149 ratings)
    Ratings for Probe CX are shared as-is from employees in line with our community guidelines

    reviews

    Showing 22 reviews for All Brisbane QLD
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    1.0
    Customer service
    Apr 2026
    Springfield QLD 4300Less than 1 year in the role, current employee
    Management are a absolute joke and have no idea how to support staff in the workplace.
    The good thingsThere is absolutely nothing to enjoy about this workplace except some of the team you work with
    The challengesThey micromanage you. There is absolutely NO work life balance Absolutely no career pathway to advancement unless you have a brown nose. They are more interested in targets than staff mental well being. The on floor support is non existant. If staff are suffering outside of the work place they have no intention to support you to overcome any problems you are going through.
    1.0
    Customer Service Representative
    Apr 2026
    Springfield QLD 43005 to 6 years in the role, former employee
    Terrible company to work for from the useless terrible pay to the useless team leaders
    The good thingsNothing at all it's terrible
    The challengesThe team leaders are useless the operations department play favourites with promotion they only promote weak minded individuals who they can push around anyone with a strong personality is not give a chance
    4 people found this helpful
    2.0
    Customer Service Representative
    Apr 2026
    Springfield QLD 4300Less than 1 year in the role, former employee
    It was good to begin with but got worse over time.
    The good thingsMost of the people I worked with and just talking with clients of the ATO
    The challengesOver all management of the whole company. Nothing is investigated internally properly even without evidence to back up the claims of staff against another person.
    2 people found this helpful
    1.0
    Customer Support Officer
    Mar 2026
    Springfield QLD 43001 to 2 years in the role, former employee
    High-complexity work for entry-level pay with very little management support.
    The good thingsThe people you work alongside are the only highlight
    The challengesThere is a significant lack of investment in leadership and training. Both trainers and Team Leaders often seem to lack the necessary training to effectively support their teams. Furthermore, the compensation structure is discouraging; employees with high skill levels and complex workloads receive the same pay as those with minimal skills. This creates a situation where the most capable staff are penalized with harder calls and lower performance rankings due to call complexity, with no financial or career incentive to bridge the gap.
    8 people found this helpful
    1.0
    Customer Service Specialist
    Jan 2026
    Springfield QLD 4300Less than 1 year in the role, former employee
    Watching paint dry is less mind numbing
    The good thingsNothing - run, run quickly!
    The challengesPoor pay, training is woeful and not useful
    7 people found this helpful
    2.0
    Call and Resource
    Jan 2026
    Springfield Central QLD 4300Less than 1 year in the role, former employee
    Best used as a stepping stone, there are opportunities for advancement, at the cost of stress
    The good thingsThey often advertised opportunities for career progress, including things like secondments for leadership or administration positions (more on that later). They generally keep you with your training team so your team feels far more like a group of friends working together than just random coworkers.
    The challengesThey don't treat all employees equally, if you don't care, they are so desperate for hires that they won't fire you, but if you are a good worker and you have an off day they will immediately question you and hound you to do better. Their promotion system is suspect, I was 'lucky' enough to be chosen for a secondment position into the HR team. On any given day, my roster could be updated to work the HR role, what this also meant was that I could be told to leave HR and work phones that day, what this meant, was not knowing my roster in advance and constant anxiety over what I was going to do that day. In addition to this, because I was seconded, annual/sick leave was paid at minimum wage, not the increased wage for working in HR, regardless of if I was rostered on to HR that day. This was the same for all leadership (team leaders, HR, training). In the entire duration I was there, no one in HR filled the secondment permanently, even the HR leader was seconded.
    9 people found this helpful
    2.0
    Customer Service Specialist
    Dec 2025
    Springfield QLD 4300Less than 1 year in the role, former employee
    learning experience, challenging
    The good thingsmaking friends, having nice phone calls.
    The challengesclients being verbal, workplace leaders, managers, and bosses ignoring workplace targeting and struggling.
    6 people found this helpful
    1.0
    Client Solutions Specialist
    Dec 2025
    Springfield Central QLD 43001 to 2 years in the role, former employee
    Terrible people to work for, they dont care about their employees
    The good thingsMy teammates are the only thing that got me through the day
    The challenges1. Terrible pay - government positions in the same authorization levels get almost $30k more than you will 2. Management don't provide constructive criticism - They are very quick to tell you when you have done something wrong, but don't provide advice on how to better yourself 3. Call volumes are unsustainable - I was just 1 of almost 10 skillsets and I was expected to do 35-40 calls per day 4. Customers would yell and complain about wait times and quiet often call us names and say we don't know how to do our jobs 5. When call volumes drop they will send out email blasts to give us "E-time" (excused time) where we can either take it as annual leave (which is often the only time they approved our AL) or E-time, which means that you continue to accrue leave entitlements but don't get paid for the rest of the day. 6. Had heaps of incentives and prizes to be won that cost quiet a lot (Airpods, bench mixers) but won't increase the minimum wage of only $42k
    10 people found this helpful
    1.0
    Customer Solutions Specialist
    Oct 2025
    Springfield QLD 4300Less than 1 year in the role, former employee
    “Limited support, poor training, and unrealistic expectations — not a positive experience.”
    The good thingsThe team leaders and colleagues were supportive and friendly, which made the work environment more bearable.
    The challengesThe main challenge was the lack of thorough and consistent training. I felt that the onboarding process didn’t fully prepare new staff for the job expectations or systems, which made the learning curve steeper than it needed to be. More structured and hands-on training would greatly improve the experience. There’s a reason for such a high turnover of staff — without proper support and structured training, many employees struggle to stay long-term.
    11 people found this helpful
    3.0
    Customer Service Representative
    Oct 2025
    Springfield QLD 4300Less than 1 year in the role, current employee
    High turn over for a reason
    The good thingsGood team leaders and they themed days to raise moral
    The challengesMore pay for what is done, way more training needs to be done
    3 people found this helpful
    1.0
    Customer Service Specialist
    Sep 2025
    Springfield QLD 4300Less than 1 year in the role, current employee
    Worst job I’ve ever had.
    The good thingsI did not enjoy working in the role.
    The challengesHas to be the worst job I’ve ever had. There is limited support in the role. Not a good team environment. There are often angry clients on the phone. Worst part is the KPIs, whole team views your attendance and you have disciplinary meetings if you are sick even if you have full medical certificates. Your whole day is timed, even toilet breaks. It is a minimum wage role.
    10 people found this helpful
    1.0
    Customer Support Specialist
    Aug 2025
    Springfield QLD 4300Less than 1 year in the role, former employee
    Overall the work started out ok but the training did not prepare me for the job at all, most of what I learnt I did on my own on the job. The training modules are outdated teaching old software. Management is just pure hellscape material where they expect their team leaders to do way too much which neglects their teams. All accommodations are temporary as they use guilt to force you to comply with their wants. The KPIs are unrealistic and honestly higher management are rude to the lower management and workers. I started there wanting a career until I seen out toxic that place really was.
    The good thingsGreat people to make friends with.
    The challengesPoor management, chaos driven KPIs, inability to accommodate disabilities.
    7 people found this helpful
    1.0
    Customer Service Representative
    Aug 2025
    Springfield QLD 43002 to 3 years in the role, current employee
    Unless you’re just leaving school or desperate for work, i wouldn’t recommend working here.
    The good thingsThe good things are the people you have on your team, they’ll be the only support you’ll get unless you end up with a good team letter which is not likely going to happen, there’s only about 3 of them.
    The challengesMicromanagement and no support. Support staff or on a power trip and most of them are absolutely useless at their job.
    7 people found this helpful
    1.0
    Call Centre Operator
    Jun 2025
    Springfield Central QLD 43001 to 2 years in the role, former employee
    Not worth working here unless your desperate for work, a school leaver looking for experience or using it as a stepping stone for another postition.Only positive is the people you work with are most the time good people to have a nice chat too. The rest is negative, under paid, over worked, no support and ridiculous kpi targets. Unless you get a good team leader, you don't get any support from them since they are also getting overworked and have no time for you, or their just plain useless. Under trained, phone calls are miserable as people are usually mad at you for things out of your control, and management views you as another number since they have high turnovers due to a poor work environment. This place is too much stress and will more then likely wreck your mental and cause more issues for you in the future. I urge you, for your own benefit, fined anything else and stay well away from this place.
    6 people found this helpful
    2.0
    Inbound Call Centre Operator
    Jun 2025
    Springfield QLD 4300Less than 1 year in the role, current employee
    This Job would only be suitable for School Leavers wanting a steppingstone into a career in public service and or others who want to learn new skills.
    The good thingsThe trainers I have found know their stuff, somewhat approachable but the training is too short for what the job entails. But friendly I should add.
    The challengesVery low pay for the work you will do here. Training is very inadequate for government type work. 2 weeks in the classroom with computers of course and then 2 weeks on the floor with support, just not enough for this type of role. You don't get access passes until very well into the training.
    6 people found this helpful
    5.0
    Customer Service Representative
    Jun 2025
    Springfield QLD 4300Less than 1 year in the role, current employee
    I would say it's a good start for the freshers. We learn a lot in multicultural team environment. And every company in my perspective teaches us some good skills.
    The good thingsThe most I like there is so much respect for other cultures beliefs they had separate room for Muslim prayers. Which in my 14 years of working experience In Australia I never seen before .
    The challengesSo far day 1 nothing much at this stage our team leader was happy bubbly person. Very confident and cooperative.
    2 people found this helpful
    2.0
    Customer Service Role
    Apr 2025
    Springfield QLD 4300Less than 1 year in the role, former employee
    I wish I left earlier - do not work here
    The good thingsIf you enjoy being verbally mistreated daily this would be your workplace
    The challengesA lot of mistreatments of employees by clients You will be pressed for time to meet KPI's There is minimal support if any when you really need it and the support is quite time crucial due to the nature of the job TL's are never available and trying to seek support from anyone onsite is impossible
    9 people found this helpful
    1.0
    Agent outsourced
    Feb 2025
    Springfield QLD 4300Less than 1 year in the role, former employee
    Very inadequate training, pay is below average for the same roles elsewhere. Management don't care. It's a common consensus of "Not my problem"
    The good thingsI met great people in training
    The challengesTraining was inadequate and they know it but don't care. I believe they receive some monetary benefit from government for training. They set you up to fail so they can keep hiring more people to train.
    12 people found this helpful
    1.0
    Customer Service Role
    Jan 2025
    Springfield Lakes QLD 4300
    Worst place i ever worked!
    The good thingsA good stepping stone to another job.
    The challengesTerrible training. Everything you need to know about working the systems and ATO policies/procedures will be crammed into 2-3 weeks of training. Most of your training group will leave due to how this is so poorly managed. After that you will be placed in a team with little to no help. Most of the people you work with seem to hate their job and thrive off of office drama. You will be made to feel like a burden asking for assistance. Most team leaders are arrogant and useless. Management is worse. No choice of work hours unless you can provide a medical certificate. Expect pizza parties every few weeks to make up for the horrible pay. Dreadful favouritism towards who can progress. Management will allow someone who they favour, who is barely experienced in a skill to train other staff, instead of choosing someone that is more qualified. Expect back to back phone calls with minimal time between each one to write notes. You will be constantly pestered that you are taking too long. No work/life balance.
    10 people found this helpful
    1.0
    Customer Service Role
    Nov 2024
    Springfield Lakes QLD 4300
    Overwhelming work load with a short training period.
    The good thingsThere’s no good thing about working here except that it’s next to the shopping centre.
    The challengesThe schedules are full of surprises, the training is overwhelmingly too much crammed in just less than 2 weeks for a comprehensive support, the work load in which you are given almost the same as the full time even if you’re signed up for parttime, and the opportunity to work from home after training is completely a lie (still dependent on your performance in which almost impossible given that you are only trained for barely two weeks with no hands-on activities and yet they expect you to greatly perform) and lastly, the management who only get to know you via email or virtually and the support people who get to be easily annoyed if you raise your hands for questions during nesting.
    17 people found this helpful
    1.0
    Customer Service Specialist
    Sep 2023
    Springfield QLD 4300Less than 1 year in the role, former employee
    Mentally draining
    The good thingsThe feeling of helping clients with there needs
    The challengesThe people, management, pay and training
    5.0
    Customer Solutions Specialist
    May 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    As customer service reps we are here to serve the customers and do our best to find the best solutions for their needs, and always remembering that "it is not me the customer is frustrated with, but the system".
    The good thingsGreat work environment. Have good support for new team members. My immediate team leader and the operations manager were great people to work with.
    The challengesDealing with frustrated customers. It was a good learning experience, and I gained some important skills on how to handle such interactions.
    2 people found this helpful
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