Qantas Airways
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    Qantas Airways
    (468 reviews)
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    Company Reviews

    Working at Qantas Airways

    3.7468 ratings in total
    5
    196
    4
    103
    3
    59
    2
    48
    1
    62
    79%
    Rate salary as high or average
    70%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(467 ratings)
    Career development
    3.3(467 ratings)
    Benefits & perks
    4.0(467 ratings)
    Management
    2.9(467 ratings)
    Working environment
    3.6(467 ratings)
    Diversity & equal opportunity
    3.8(467 ratings)
    Ratings for Qantas Airways are shared as-is from employees in line with our community guidelines

    Reviews

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    3.0
    Senior Consultant
    Mar 2026
    Mascot NSW 20208 to 9 years in the role, current employee
    Stayed for the perks & friendships, left because of the senior leaders.
    The good thingsStaff travel perks, ability to move around into different roles across the organisation and build experience in different business units.
    The challengesSenior leaders have no clue what is right for people, and morale is constantly low. No care for front line workers, over worked unpaid. Expected to be on call all the time, psychosocial risks are rampant.
    3.0
    Manager
    Mar 2026
    Sydney NSW 2000Less than 1 year in the role, current employee
    First Class lounge is only for the guests
    The good thingsThe Qantas CSO where amazing in the First class lounge
    The challengesThe management of the First class lounge is anything but. The management are not understanding and only want you to work every weekend without loading. My shifts were morning, afternoon,morning,evening evening not conducive to a healthy sleep pattern. As well the food for staff is substandard. I was managing 40-60 staff and the casual were on more money. Most disappointing. The wages where just as bad.
    1 person found this helpful
    2.0
    Technology
    Mar 2026
    Mascot NSW 20205 to 6 years in the role, former employee
    Reputable Brand, Challenging Culture and Role Stability
    The good things-Strong, reputable brand that carries weight on a résumé. -Exposure to large-scale operations and commercially driven decision-making. -Some highly capable and dedicated people across teams. -Work-life balance.
    The challenges- Salaries are in line with market averages. - Ongoing cost-savings initiatives and automation create uncertainty around role stability. Redundancies feel like a constant background risk. - Limited investment in professional development or clear career progression pathways. - Workplace tech is outdated. -Low morale - Leadership culture can lean toward performative positivity rather than constructive engagement. Visibility and airtime often favour the most vocal personalities rather than measured contribution. - Staff travel benefits are often less practical than expected. As most leisure travel operates on standby, availability on popular routes can be very limited, especially during peak periods. -The weekly parking allocation system, released at a fixed time during business hours, is highly competitive and can disadvantage employees with limited schedule flexibility.
    1.0
    Qualified Signwriter
    Feb 2026
    Tullamarine VIC 304313 to 14 years in the role, former employee
    Pick a number as that is how you are valued and treated
    The good thingsI enjoyed walking out the front gate for the last time.
    The challengesThe management from cell leaders to the top have no clue about managing its staff, the morel is rock bottom
    4 people found this helpful
    5.0
    Chef
    Jan 2026
    Sydney NSW 2000Less than 1 year in the role, former employee
    A rewarding experience with strong teamwork and valuable learning, balanced by working schedule.
    The good thingsI really enjoyed the strong teamwork and supportive working environment. I learned a lot about food safety, which was very valuable for my personal and professional growth. In addition, the compensation package and benefits were very attractive and well appreciated.
    The challengesOne area that could be improved is work–life balance. Work is often required on weekend, and even on public holidays, which can be challenging over time. Better scheduling or rotation could help create a more sustainable working environment.
    5.0
    Operations Support Officer
    Oct 2025
    Mascot NSW 20208 to 9 years in the role, former employee
    Good when employed terrible when they make you redundant
    The good thingsthe company as a whole is one large family working the last 4.5 years in freight but up in corporate office was fantastic great team and upper management was so approachable
    The challengesThe redundancy process needs improvements I have seen people fired who got better help and advice then me that was made redundant and they under paid me $4k from the agreed redundancy package
    1 person found this helpful
    1.0
    Customer Service Role
    Oct 2025
    All Sydney NSW3 to 4 years in the role, former employee
    Worst airline in the earth.
    The good thingsStaff travel ONLY! NOTHING
    The challengesPoor wage, no career development, blind and deaf management, hopeless
    4 people found this helpful
    5.0
    Technology Consulting Role
    Jun 2025
    Mascot NSW 20202 to 3 years in the role, current employee
    Love it! A career highlight!Fantastic Organisation. Iconic Brand. Culture is the best. Great staff travel benefits.
    3 people found this helpful
    1.0
    Senior BISO
    Jan 2025
    Sydney Domestic Airport NSW 2020Less than 1 year in the role, former employee
    Bogus organisation! Will never work for anything Qantas!
    The good thingsI feel the people and the organization are confused and doesn't know what they want. Its a Zombie blob that doesn't know if its walking or sleeping, its left hand doesn't have an idea that the right hand exists.
    The challengesI feel the people and the organization are confused and doesn't know what they want. It's a Zombie blob that doesn't know if its walking or sleeping, its left hand doesn't have an idea that the right hand exists.
    5 people found this helpful
    2.0
    Contact Centre Consultant
    Jan 2025
    Goodwood TAS 7010
    Would never work for them again.
    The good thingsTraining is really thorough, co-workers are super friendly
    The challengesWorkplace is similar to North Korea - every minute is accounted for once you start your shift. There is very minimal leniency to do anything apart from be 'on queue' and answer calls. KPI's are very strict too. If you like rigidity and structure then this is the place for you
    7 people found this helpful
    3.0
    Data Analyst
    Dec 2024
    Mascot NSW 20201 to 2 years in the role, former employee
    Good place to work but you will likely be under-utilised
    The good thingsColleagues were great, work was interesting, head office is nice, flight benefits are good. Work life balance is also good and there is an employee gym and programs at head office.
    The challengesIt is hard to move up because people don't leave. Many people are doing jobs they are way overqualified for. You cannot move internally or up unless you're a pilot.
    2 people found this helpful
    5.0
    Associate Systems Engineer
    Sep 2024
    Mascot NSW 20201 to 2 years in the role, former employee
    Time to time I received positive feedback from my customers. This values my dedication to work.
    The good thingsEmployee Recognition
    The challengesSometimes identifying higher level tickets are bit challenging. Proper communication within my desktop team and higher team members helped me to escalate this type of tickets.
    2 people found this helpful
    4.0
    Flight Operations
    Aug 2024
    Mascot NSW 2020current employee
    Very happy to be working at Qantas. Great, solid and stable organisation. Fantastic brand!
    The good thingsGreat organisation, very fun team and solid leadership and day to day management.
    The challengesPay is on the low side.
    2 people found this helpful
    1.0
    Customer Service Role
    Jun 2024
    Melbourne Airport VIC 3045Less than 1 year in the role, former employee
    Qantas are just after numbers on the ground and not interested in developing good people.
    The good thingsWorking with a diverse team and immediate travel benefits.
    The challengesManagement is not supportive and only look after their own agenda.
    6 people found this helpful
    5.0
    Customer Service Role
    Feb 2024
    Adelaide Airport SA 59503 to 4 years in the role, current employee
    I absolutely love working for Qantas... its one of the very best companies to work for in Australia
    The good thingsEveryday is different. Great management in Adelaide. Staff travel perks are amazing.
    The challengesShift work is only downfall but its what you sign up for when you choose to work for an airline.
    5 people found this helpful
    5.0
    Customer Service Representative
    Feb 2024
    Brisbane Airport QLD 4008Less than 1 year in the role, current employee
    Come for Aviation stay for the people
    The good thingsFriendly co workers and positive working environment
    The challengesdealing with disruptions and knowledge of these disruptions
    4 people found this helpful
    5.0
    Customer Service Representative
    Jun 2023
    Melbourne Airport VIC 304511 to 12 years in the role
    I resigned from Qantas to take up a role to explore opportunities based on my studies, but within a few days I realized Aviation is in my heart and blood and my real passion is to re-join Qantas, continue the journey, and give my customers the best travel experience, exceptional customer service, be conscious of their safety and create memorable moments.
    The good thingsQantas Airways Ltd is a fantastic iconic airline. The culture, diverse team, and training with human support are excellent. Work-life balance is offered and employees well-being is important and this is very important for a stable lifestyle.
    The challengesIt is the challenges that motivate you when you work in an airport environment. You never compromise on safety irrespective of flight delays or disruptions. The main priority is to get passengers to their destination safely. These challenges make you resilient and that is the best part of the job.
    5 people found this helpful
    5.0
    Senior Airline coordinators
    Jan 2023
    Aviation is always a challenging job
    The good thingsJob and work enviroment
    The challengesTime constrain to keep Aircraft depatures on time
    2 people found this helpful
    5.0
    Ground Crew
    Jan 2023
    current employee
    Great working environment.
    The good thingsWorking environment, travel benefits, free uniforms, great roaster with a great team
    The challengesWeather. Whatever its rain or cold you must finish your job.
    4 people found this helpful
    2.0
    Engineer
    Nov 2022
    Good company for long term static employment with limited caree development oppertunities.
    The good thingsCollegues, pay and benifits
    The challengesLimited career development oppertunities.
    1 person found this helpful
    5.0
    Cabin Crew
    Aug 2022
    former employee
    Great airline to fly for!
    The good thingsThe crew - best in the business!
    The challengesService changes which don't always create the best experience for travelers.
    2 people found this helpful
    1.0
    Air Services Officer Grade4
    Jul 2022
    11 to 12 years in the role, former employee
    At the end of my shifts I would the premises knowing that my team and I had put in a good days work and that we all had done our best to promote the brand.
    The good thingsWorking with great people who were committed to providing excellent customer service and who cared for the customers and their personal belongings
    The challengesWorking with poor management and somewhat difficult working conditions.
    1 person found this helpful
    5.0
    International Flight Attendant (First and Business Classes), Air Chef and Emergency Procedures Instructor
    Jun 2022
    A life changing role with so many professional and personal opportunities for growth.
    The good thingsWorking within a supportive team. Excellent people to work with. Meeting diverse peoples as customers and fellow crew. Supportive colleagues when solving problems. Strong company policy and process structure. Continuous training and educative development. The opportunity to seek other roles within the work environment. The opportunity to travel.
    The challengesThe jetlag and being away from home can pose challenges. The threat of Covid was a major challenge to the airline industry & to my role.
    2 people found this helpful
    5.0
    Catering Assistant
    Jan 2022
    7 to 8 years in the role, former employee
    Hard working environment
    The good thingsWorking with a lot of good people Plating the food to look presentable
    The challengesYou learn new things every day
    2 people found this helpful
    5.0
    Import/Export Warehouse
    Nov 2021
    5 to 6 years in the role, former employee
    Awesome
    The good thingsMixed Races is good to be around. Teamwork efforts. Continuous work. Warm atmosphere. Feeling of being welcomed every day.
    The challengesAt times it can become very busy, things can tend to be fast-paced & have to run faster to catch up to delivery times. All must think highly of safety precautions when times like these occurs.
    3 people found this helpful
    3.0
    International Cabin Crew
    Sep 2021
    5 to 6 years in the role, former employee
    A non stop experience of traveling, shopping, partying and meeting lifelong friends!
    The good thingsI had an unforgettable experience working for Qantas, a time I will never forget. I was young, traveled the world, stayed at beautiful hotels, shopped and partied with crew. Would highly recommend for someone young with no commitments and wanting to travel. Met some friends for life!
    The challengesTowards the end the culture shifted, short layovers, poor management, crew not motivated and would not go out as much. Seniority is still around, lining up in seniority at the hotel, sometimes even inflight positions going to more senior crew. Crew complaining a lot during flights/on breaks low morale. Terrible pay and conditions however the pros outweighed this and used travel perks to the max! Still don't regret it and it was one of the best experiences
    2 people found this helpful
    2.0
    lost luggage delivier
    Sep 2021
    3 to 4 years in the role, former employee
    it was a fun job meeting different people seeing new places
    The good thingsgot to travel to different places
    The challengestrafficgetting bags to customers on time plus long hours
    5.0
    csa
    Feb 2021
    former employee
    enjoyed my time working for Qantas
    The good thingsfirst hand training life long friendships
    The challengesshift work early starts weekend and public holiday work
    3 people found this helpful
    5.0
    Cabin Crew
    Feb 2021
    5 to 6 years in the role, current employee
    Absolutely love Qantas! Love being cabin crew!
    The good thingsAbsolutely love being international cabin crew! I haven’t flown in nearly a year and I realise now it’s the best job! The best company! I would encourage everyone to fly.
    The challengesBeing away from family and pets for up to 10 days at a time. However the pros far out weigh the challenges
    3 people found this helpful
    5.0
    Customer Service Officer
    Jan 2021
    Positive
    The good thingsColleagues with a positive people focused approach to their job and their lives.
    The challengesShiftwork brings challenges which do impact your family and personal life.
    3 people found this helpful
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