QBE Insurance
Write a review
    QBE Insurance
    (168 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at QBE Insurance

    3.1168 ratings in total
    5
    39
    4
    35
    3
    30
    2
    27
    1
    37
    82%
    Rate salary as high or average
    51%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(168 ratings)
    Career development
    2.9(168 ratings)
    Benefits & perks
    3.1(168 ratings)
    Management
    2.7(168 ratings)
    Working environment
    3.2(168 ratings)
    Diversity & equal opportunity
    3.3(168 ratings)
    Ratings for QBE Insurance are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 168 reviews sorted by most recent
    Sort by
    most recent
    3.0
    Claims manager - specialty claims
    Nov 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Would be great if management were better
    The good thingsBeautiful office - one of the best views in Sydney, flexible working hours, valuable experience, had a good team until the tender got taken away, pay was good
    The challengesManager would use things against you, very clicky.
    2.0
    Claims Officer
    Sep 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    very poor experience, management micro manage people even if they are new to the company
    The good thingsworking from home, the pay
    The challengesridiculous work load and expectations
    6 people found this helpful
    1.0
    Insurance Specialist
    Jun 2025
    Parramatta NSW 21502 to 3 years in the role, former employee
    If you don’t have any care for your mental health, apply here.. this is the place for you.
    The good thingsIt’s a really good place to trauma bond of micromanagement and customers who aren’t nice with no support from management. On occasion would get a pizza party however we weren’t let off queue to get pizza so if you had a late lunch, you don’t get any.
    The challengesMicromanagement +++ Managers and Team Leaders don’t actually care about their people, they push them to do well so they look better. Little to no opportunity for growth, especially if you aren’t a yes person or a “favourite”.
    5 people found this helpful
    5.0
    Senior Injury Management Specialist
    Jun 2025
    Newcastle NSW 2300Less than 1 year in the role, former employee
    Great place to work full of great people I would still be working there if not for other opportunities that I was presented with elsewhere
    The good thingsCulture, inclusive, work flexibility, training
    The challengesNone that I can think of
    1.0
    Officer
    Jun 2024
    Adelaide SA 5000
    Management and HR really bad, not recommend to work in this company
    The good thingsnice office and reasonable salary
    The challengesManagement and HR really bad, unfriendly work culture
    5 people found this helpful
    1.0
    Senior Business Analyst
    Jun 2024
    Sydney NSW 2000former employee
    No leadership. No proper process. It is all about ticking the box. No implementing of leadership skill. Very bad English of Head of department. No content of what is require
    The good thingsWork from home. High pay
    The challengesNo leadership. Management and HR don't really care about it
    2 people found this helpful
    1.0
    Dispute Resolution Specialist
    Mar 2024
    Sydney NSW 2000
    Fastpaced and consistently understaffed with micro managed processes.
    The good thingsLeave benefits such as wellbeing leave, flexi days on top of annual leave are great. Hybrid working also good.
    The challengesQBE is consistently run with lower staff than required. Executives really need to reassess the budget for staffing which will help provide better service to customers, less staff turnover and better wellbeing for all.
    4 people found this helpful
    1.0
    Information Technology Specialist
    Feb 2024
    Sydney NSW 2000
    The demographic of IT leaves a lot to be desired
    The good thingsModern offices, knowledgeable business colleagues, interesting projects
    The challengesThe majority of IT is outsourced to offshore resources with limited to no business knowledge
    3 people found this helpful
    5.0
    Claims Officer
    Sep 2023
    Parramatta NSW 21501 to 2 years in the role, current employee
    Great team dynamic and amazing manager and team leader. Have never had a negative experience with the role or my team or its leaders.
    The good thingsGreat team dynamic and very flexible feel with working from home.
    The challengesLearning old claim systems, but this is easy to overcome with time and regular exposure.
    1 person found this helpful
    1.0
    Workers Compensation Role
    Mar 2023
    Perth WA 6000
    So badly managed,toxic culture, stressful What a shame
    The good thingsNice office, few nice staff
    The challengesHorrible work load , work is very challenging, so support, rude colleagues
    8 people found this helpful
    1.0
    Claims Officer
    Feb 2023
    Stay Away from this place!
    The good thingsNone really! The option to take longer or shorter breaks
    The challengesAs much as the work is pressurising with no management support, the people and culture is toxic! No wonder they keep advertising for the same roles regularly, because everyone leaves
    12 people found this helpful
    4.0
    Insurance Product Manager
    Jan 2023
    former employee
    Wonderful place to work in terms of caring for employees
    The good thingsQbe really care about their staff
    The challengesSome staff take advantage of how caring and easygoing qbe managers are
    2.0
    Claims officer
    Sep 2022
    1 to 2 years in the role, former employee
    Although I was super excited to get a start here unfortunately I had a horrible time working for qbe. The training is minimal and the expectations for trainees are high. I wouldn't waste my time applying. Especially within the heavy haulage space.
    The good thingsThe salary is nice, the office is amazing and you may have some amazing team members.
    The challengesThe systems are horrible and so slow, and always seem to have faults. As well as this the management skills are lacking and need a big boost.
    15 people found this helpful
    4.0
    HR/Talent
    Aug 2022
    Great people, family friendly and lots of opportunities
    The good things- Work/life balance and flexibility around family life - Option to work remotely - Great people who respect eachother - Genuinely care about their employees
    The challengesSystems & processes need to be refined but otherwise nothing else negative at this stage
    2 people found this helpful
    4.0
    HR
    Aug 2022
    1 to 2 years in the role, current employee
    Positive work environment, modern offices, progressive Leadership team, generous bonuses!
    The good thingsLots of positive changes implemented over the last 12 months around hiring practices and career development. Goals and targets are realistic and achievable and Management team are supportive. Hybrid working model enables great work life balance and flexibility to work from home or office.
    The challengesLike all big companies structural changes and alignments seem to happen pretty regularly, which unfortunately sometimes result in good people being made redundant. Some Managers very set in their ways and not always open to suggestion.
    1 person found this helpful
    5.0
    HR
    Aug 2022
    1 to 2 years in the role, current employee
    Inclusive culture where everyone matters
    The good thingsLots of internal progression.
    The challengesBig company is sometimes hard to navigate
    5.0
    Workers Compensation Officer
    Jun 2022
    1 to 2 years in the role, current employee
    QBE focus on bringing your best self to work results in a high performance culture of celebrating each others achievements, and supporting each other when needed.
    The good thingsMy manager set goals that were achievable and celebrated when we exceeded them. The teamwork was a highlight and the corporate values are lived from Executive to front line staff. Hybrid working with the offices designed for connection. Opportunities to learn and stretch your skills are endless.
    The challengesReturning to work after COVID lockdowns, however we were well supported by General Manager, HR and team management.
    2 people found this helpful
    2.0
    Analyst
    Dec 2021
    Not worth it.
    The good thingsNo long hours, some good people in the team.
    The challengesDepending on the group or project, the experience could be quite different. If you are unlucky enough, they will have someone with a completely irrelevant background manage your work who understands nothing about the technology or the process. There would be no career progression at all in this case. The high turnover rate is another big red flag.
    9 people found this helpful
    2.0
    Project Manager
    Jul 2021
    5 to 6 years in the role, former employee
    A learning experience in poor management
    The good thingsRemuneration is very competitive. Amazing offices
    The challengesToxic environment in IT. Moving around is impossible unless you're mates with the right people
    10 people found this helpful
    2.0
    HR
    Jan 2021
    Damaging
    The good thingsThey say they are trying but they talk the talk and don't walk the walk
    The challengesThey say the right things but don't look after their people
    10 people found this helpful
    3.0
    Business Analyst
    Aug 2020
    It's an ok place to work, although not a place where I would build my career.
    The good thingsQBE is behind the times when it comes to technology and innovation, but that has created opportunities and programs to help the business compete in an ever changing digital world. The subject matter experts are very helpful and love to share their knowledge. Leaders communicate on a regular basis and the work life balance is like no other company I have ever worked for. It's exceptional and they truly lead in flexible working and work life balance.
    The challengesThe pay is lower than market rate. They do have a tendency of stopping projects that are in flight and they have budget constraints.
    4 people found this helpful
    4.0
    Change Manager
    Jun 2020
    1 to 2 years in the role, current employee
    Fantastic! I'd come back to QBE in a heartbeat
    The good thingsThe people are amazing, helpful and very approachable.
    The challengesIt's insurance, which by nature is a risk averse business and Change Management was sometimes a challenge because we first had to train the business about the benefits of Change.
    3 people found this helpful
    5.0
    Business Analyst
    Apr 2020
    Less than 1 year in the role, current employee
    I have loved working at QBE. The staff are open and welcoming.
    The good thingsThe company is very engaged with their staff and customers.
    The challengesQBE takes challenges and makes them into opportunities
    1 person found this helpful
    1.0
    Claims
    Mar 2020
    Never coming back.
    The good thingsModern office environment, good technology.
    The challengesFlexible working policy very poorly adopted, still has an outdated and prejudiced view on working from home for employees who travel a lot to/from work. Advertises internal opportunities but rarely supports movement or already had someone else earmarked for the role. Doesn't keep promises.
    13 people found this helpful
    5.0
    Complaints Officer
    Mar 2020
    Amazing workplace. Good balance of work and social. Friday drinks as a team which helped me get to know my colleagues. Amazing staff, we were allowed to work on our own but have help available if needed. Great cafeteria which I miss a lot.
    The good thingsGreat office environment. Friendly staff, always celebrating different occasions.
    The challengesDidn’t really find anything difficult.
    2 people found this helpful
    5.0
    Technical Claims Manager
    Mar 2020
    Worked here for 34 years. Very family orientated Company.
    The good thingsQBEsupported people when family situations occurred.
    The challengesWorking in Parramatta
    3.0
    Workers Compensation Role
    Mar 2020
    former employee
    A great place to start and develop your career in insurance but extremely stressful, low retention rate and questionable management.
    The good thingsThere is a great culture within the claims teams and the majority of people don’t hesitate to give a hand when it’s needed.
    The challengesThe workload and expectations are horrendous, and the company does not stand up for its staff when they are being treated inappropriately by external parties.
    5 people found this helpful
    2.0
    Claims Consultant
    Mar 2020
    Less than 1 year in the role, former employee
    Not supported by team leader
    The good thingsNothing in particular
    The challengesTeam not treated equally
    8 people found this helpful
    3.0
    Management Level
    Mar 2020
    Go there if you want a stable environment and good work life balance. Don’t got there if you really want to make a change, you’ll be disappointed.
    The good thingsThey take good care of their employees and there are good opportunities for advancement. Like everywhere it depends on which team and manager you have though.
    The challengesNot a great sense of purpose amongst the leadership team, painfully slow decision making, many broken processes and systems that have thwarted many skilled teams and individuals in trying to fix. The organisation chugs along making money regardless - not creating much incentive for anyone to radically change the landscape of the business.
    4 people found this helpful
    4.0
    Security Analyst
    Mar 2020
    Less than 1 year in the role, current employee
    Overall its a good company to work for
    The good thingsWork life balance is good Working environment is great
    The challengesWould like to have more activities
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Adelaide SAAll Melbourne VICAll Perth WAAll Sydney NSWNewcastle, Maitland & Hunter NSW