Quest Apartment Hotels
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    Quest Apartment Hotels
    (102 reviews)
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    Company Reviews

    Working at Quest Apartment Hotels

    3.4102 ratings in total
    5
    36
    4
    19
    3
    17
    2
    10
    1
    20
    81%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(102 ratings)
    Career development
    3.0(102 ratings)
    Benefits & perks
    2.9(102 ratings)
    Management
    3.1(102 ratings)
    Working environment
    3.4(102 ratings)
    Diversity & equal opportunity
    3.4(102 ratings)
    Ratings for Quest Apartment Hotels are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 102 reviews sorted by most recent
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    5.0
    Housekeeping Team Leader
    Oct 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    I have been recently employed, and gain some much knowledge with the help and support of management.
    The good thingsAmazing Management! Always available for staff! Highly recommended.
    The challengesSimply none. You will feel lucky to be hired.
    2.0
    Maintenance Officer
    Jul 2025
    East Perth WA 6004Less than 1 year in the role, current employee
    Good environment but low rates
    The good thingsThe environment is not bad
    The challengesThe payment is too low and they make some misinformation about the situation
    5.0
    Hotel Cleaner
    May 2025
    Katherine & Northern Australia NT10 to 11 years in the role, current employee
    I have an 7 years experience
    The good thingsI like work the most
    The challengesNo i like this challenge
    1.0
    Front Office Manager
    Mar 2025
    South Brisbane QLD 41011 to 2 years in the role, former employee
    My experience at Quest Apartments was frustrating due to a lack of proper training, unsafe work conditions, and a general manager who was unaware of key operations, despite repeated concerns.
    The good thingsThe good things about my experience at Quest Apartments include its great location
    The challengesAt Quest Apartments, the general manager lacked knowledge of building operations and the booking system. Despite repeated concerns, unsafe work conditions were ignored, creating a frustrating environment.
    2 people found this helpful
    3.0
    Cleaning Operations Manager
    Feb 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    I am a trained hotelier. with an experience of more than two years in the field. I adapt easily in the group and I have a sense of work and creativity
    The good thingsI like working in a team, I like the collaboration between colleagues. the focus on a job well done. I like the positive results
    The challenges I don't like to be openly reprimanded in public. I don't like it when people ignore my remarks
    2 people found this helpful
    1.0
    Guest Service Agent/Night Manager
    Dec 2024
    Adelaide SA 50003 to 4 years in the role, former employee
    Worth joining if you want to lower skills and abilities
    The good thingsNot much really, probably only onsite parking for select employees and some guest interactions.
    The challengesE-v-e-r-y-t-h-i-n-g, especially with new owners. Only time and experience in this business will teach you not to work here.
    7 people found this helpful
    1.0
    Venue Manager
    Nov 2024
    East Perth WA 6004Less than 1 year in the role, former employee
    Most unorganised organisation I had to work with.
    The good thingsOnly the good thing that I saw at Quest East Perth is the team is good, supports each other.
    The challengesEverything was a challenge. No direct communication, head of departments doesn't know what to do. Sales lady is guiding front office team and housekeeping team by giving ORDERS. Most unorganised organisation I have ever worked with.
    6 people found this helpful
    3.0
    Guest Services Agent
    May 2024
    Port Adelaide SA 50151 to 2 years in the role, former employee
    Sometimes it was great, management didn’t help to support this, very toxic environment to work in
    The good thingsRewarding feeling from helping a guest
    The challengesManagement, pay, shift work
    1 person found this helpful
    3.0
    Housekeeper
    Feb 2023
    1 to 2 years in the role, former employee
    Management rewards quantity over quality
    The good thingsShift flexibility, central location, decent pay as a casual.
    The challengesImproper and rushed training which led to high employee turn over. High volume of work expected in a short amount of time, which let to 6-7 hour long shifts with no break. Didn't feel valued or appreciated by management.
    10 people found this helpful
    5.0
    Night Auditor
    Jan 2023
    I enjoyed my time at Quest. I made friends that I still talk to to this day and i learned a lot of valuable skills for my future.
    The good thingsAmazing team, supportive work environment, excellent management, great training
    The challengesovernights could feel difficult when you dont have security personel on staff.
    2 people found this helpful
    1.0
    Guest Services Agent
    Apr 2022
    Very disappointed
    The good thingsShift flexibility, not overnight
    The challengesStanding long shifts Very poor Management Low salary Not support from other employees Not proper training New people high rotation It seems difficult for them to accept other cultures and accents Need better structure for human resources
    11 people found this helpful
    1.0
    Casual Housekeeper
    Mar 2022
    Less than 1 year in the role, former employee
    Don’t do it!
    The good thingsSome of the other housekeepers were amazing. Autonomous work.
    The challengesManagement is nothing but drama. Won’t message for days on end. No paper or electronic rosters, just day by day.
    1 person found this helpful
    1.0
    Front Office
    Jan 2022
    3 to 4 years in the role, current employee
    WAS good for growth but now is declining.
    The good thingsFlexibility and roles (as a receptionist) encompass many more tasks and you have more independence so good opportunity to grow.
    The challengesThe head office has ruined its reputation - implementing and forcing changes that make life harder and only benefit themselves. Unwilling to discuss with front-facing staff before making changes or only speaking to people who think exactly like themselves. The franchise is changing from a small business mentality (ability to quickly adapt) to a large coorporation type mentality since the Ascott Group take-over.
    6 people found this helpful
    5.0
    hosekeeping
    Jan 2022
    Less than 1 year in the role, former employee
    Positive atmosphere
    The good thingsGood pay nice treatment from the bosses
    The challengesNone the reasons that lead me to leave the company were personal
    2 people found this helpful
    5.0
    Room Attendant
    Dec 2021
    1 to 2 years in the role, current employee
    The very BEST most GENUINE employers I work with.
    The good thingsThe management recognise your hard work and really see you their part of family not just an employee.
    The challengesCleaning a dog rooms departure and very long stay guests.
    1 person found this helpful
    2.0
    Business Development
    May 2021
    1 to 2 years in the role, former employee
    This is not a company who value their staff.
    The good thingsStable brand with a great reputation
    The challengesUnrealistic expectations from management Political minefield Terrible culture driven from the top
    5 people found this helpful
    2.0
    Housekeeper
    Nov 2020
    Less than 1 year in the role, former employee
    We took care of the hotel and enjoy your week
    The good thingsKeeping the room neatly
    The challengesAware of not to make them messy
    1 person found this helpful
    1.0
    Receptionist
    Oct 2020
    former employee
    Severely understaffed, management only cares about profits
    The good thingsThe other receptionist who worked the other shifts was very nice
    The challengesYou were 99% the only receptionist on during your entire shift. That means that you had to manage both in house guest requests/issues, phones and emails. Management was often away for either your entire shift or at least half of it, which meant that it took longer and was more difficult to resolve issues/questions that required answers from them as they were not present.
    3 people found this helpful
    5.0
    Business Development Manager
    Oct 2020
    3 to 4 years in the role, former employee
    Great brand - Bad operators
    The good thingsGreat product - various locations around Australia
    The challengesDifferent story if you work for a franchisee or for a group called CEM - you can fall on a great franchisee and have a great experience - just don't think that you will be promoted as there is no way to do that in a franchise business. If you are "lucky" to be part of the CEM group, I would recommend to look at another job.
    1 person found this helpful
    3.0
    Guest Services Agent
    Jul 2020
    5 to 6 years in the role, former employee
    Fun and friendly, great people
    The good thingsThe sites I worked at the staff were great and guests lovely
    The challengesWorking alone in the evenings
    1.0
    Receptionist
    Mar 2020
    Shame
    The good thingsAverage salary with casual contract
    The challengesWork hard pressure, no gratitude
    3 people found this helpful
    5.0
    Reception Role
    Mar 2020
    Less than 1 year in the role, former employee
    A great opportunity to become confident with dealing with managerial issues independently and Excel in new fields.
    The good thingsAmazing staff, positive energy, understanding and patient training, opportunity to learn and grow new skills
    The challengesManaging completely alone, dealing with aggresuve/angry guests independently
    1 person found this helpful
    1.0
    Guest Services Agent
    Mar 2020
    1 to 2 years in the role, former employee
    The job advertised did not reflect to actual job description
    The good thingsFree parking for staff
    The challengesFamily and relatives being hired work together, caused conflict of interest.
    3 people found this helpful
    4.0
    Guest Services Agent
    Mar 2020
    1 to 2 years in the role, former employee
    Pretty good for customer service
    The good thingsThe franchisee was amazing and provided me with many opportunities to learn new skills.
    The challengesSome management personnel were difficult to work with.
    5.0
    Housekeeper
    Mar 2020
    1 to 2 years in the role, current employee
    It's a great place to work
    The good thingsNotting Hill Quest is the best
    The challengesI have had no challenges which makes me happy
    4.0
    Front Office Receptionist
    Mar 2020
    Worthwhile
    The good thingsWork life balance, flexibility in roster
    The challengesUnnecessary work load pressure from the main office
    1.0
    Front Office
    Feb 2020
    Working in Quest at Sydney Olympic Park was a nightmare.
    The good thingsAmazing work colleagues but terrible management.
    The challengesPoor treatment received from the management is still ongoing in this workplace, thus high employee turnover.
    1 person found this helpful
    4.0
    Guest Relations Officer
    Dec 2019
    3 to 4 years in the role, former employee
    Good introduction to the hotel industry.
    The good thingsManagement were fantastic. Very supportive and genuinely care for their team. Obviously this differs from franchise to franchise, but it was an absolute pleasure to work for and with the franchisee and managers at Quest Royal Gardens. Being a smaller hotel, I got to wear a lot of different hats and had a lot more variation in my role than a standard hotel reservations member.
    The challengesShift work, low pay, not much opportunity for career development. Not a very challenging or exciting role as every day is the same.
    3.0
    Front Office Receptionist
    Nov 2019
    former employee
    Everything comes at a cost
    The good thingsHelpful Head Office Pay on time
    The challengesInconsistent rotating rosters Poor management
    3.0
    Mining Supervisor
    Nov 2019
    current employee
    I have more 2 years experience
    The good thingsvery good experience in Hotel as supervisor
    The challengesmore challenges with another hotel
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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