Recoveries Corp
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    Recoveries Corp
    (40 reviews)
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    Company Reviews

    Working at Recoveries Corp

    2.840 ratings in total
    5
    6
    4
    9
    3
    7
    2
    5
    1
    13
    48%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(40 ratings)
    Career development
    2.5(40 ratings)
    Benefits & perks
    2.5(40 ratings)
    Management
    2.5(40 ratings)
    Working environment
    2.8(40 ratings)
    Diversity & equal opportunity
    2.9(40 ratings)
    Ratings for Recoveries Corp are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 40 reviews sorted by most recent
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    1.0
    Customer Service Representative
    Mar 2026
    Dandenong VIC 3175Less than 1 year in the role, former employee
    Worst employer in Australian history!
    The good thingsThere were no good things.
    The challengesThe struggle of having to deal with atrociously unprofessional management who promote people based on popularity and not actual work ethics, skills, knowledge, and productivity. No processes and no procedures. Management uses the iron fist and fear tactics to control. No training, no support. No idea whether they even have HR... Raised concerns with management and was told the concerns were insignificant. Literally the worst employer I have experienced.
    3 people found this helpful
    1.0
    Customer Service Representative
    Jan 2026
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Temporary role not good for mental health
    The good thingsThe people are great
    The challengesOperations Manager is not a good person - Managers are scared of her only 10 min break allowed every second you need to be on the phone Basically you have to be perfect and hit KPIS - if you want anxiety stress and depression i def recommend working here
    3 people found this helpful
    5.0
    Senior Manager
    Aug 2025
    Melbourne VIC 30002 to 3 years in the role, current employee
    Really enjoyable with lots of great people
    The good thingsGreat people and culture. I've really enjoyed the passion people have to deliver a great service and celebrate each others success.
    The challengesParking can be difficult. Catching the train is heaps easier though
    1.0
    Customer Service Representative
    Jun 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    It’s a numbers-first environment. Know what you're getting into, and don’t be afraid to walk away if it starts messing with your head
    The good thingsSome of the people were nice and tried to help when I asked. The systems seemed well organised if there had been more time to learn them properly.
    The challengesTraining was rushed and stressful. I felt thrown into the job without enough time to adjust. I mentioned I had a condition early on, but I didn’t feel supported or given a fair chance. Everything felt about numbers and pressure, not about helping people grow. It left me feeling defeated.
    6 people found this helpful
    1.0
    Collections Officer
    May 2025
    Flinders VIC 3929Less than 1 year in the role, current employee
    Unprofessional hiring
    The good thingsThere are no good things about the company
    The challengesHighly unprofessional hiring. I was there with a group of people and was told that there would be an update regarding the role in 2 weeks. Until 4 weeks there was no update. Even after emailing and messaging the hiring manager Olga she didnt even reply. Promised to call but never did and never ans
    4 people found this helpful
    1.0
    Collections Officer
    May 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    High expectations, poor support – a revolving door workplace.
    The good thingsYou get one unplugged day a year for wellbeing, which is nice but feels small given the work environment. The monthly “Friyay” half-day is great, but often quietly removed after a few months.
    The challengesOnboarding is poor, with only basic compliance training that doesn’t prepare you. High KPIs are set early, support is minimal, and probation often ends in dismissal to make way for new hires.
    11 people found this helpful
    1.0
    Customer Service
    May 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    not good, unprofessional hiring managers
    The good thingsNothing, unprofessional hiring managers.
    The challengesNever heard back from anyone in relation to my interview which was 2 hours long with a group of people. A quick email would have been nice and not being ghosted instead.
    5 people found this helpful
    1.0
    Collections Officer
    Oct 2024
    Dandenong VIC 31751 to 2 years in the role, former employee
    Don't ever work for them.
    The good thingsThere is nothing good about this company.
    The challengesBad Management, No proper training, Unrealistic KPI's. Dandenong office is the worst.
    6 people found this helpful
    1.0
    Collections Officer
    Oct 2024
    Dandenong VIC 3175former employee
    Work at the Dandenong site Supervisors were not responsible and not supported. When start work they advertised last Friday of every month is half day that only happen 2 times after that excuses not enough staff people calling sick ..,no professional language used by Supervisors.
    The good thingsNothing is good about this company only your co worker who going through the same stress and you can share your thoughts with them.
    The challengesHigh KPI and mangers who have no experience and will never help with anything.
    6 people found this helpful
    5.0
    Debt Collection Officer
    Sep 2024
    Melbourne VIC 3000
    My experience has been good , had some people help from here and there as sometimes the calls can be frustrating. Had good finishing as well as person who values partying with people on good terms. Was warm farewell
    The good thingsGood place if you do your work , good people around to help so that you don't rely on leaders if the relationship is not that great. Work is not that hard you just have to get used to system
    The challengesPay could be better compared the nature of job
    2 people found this helpful
    4.0
    Collections Officer
    May 2024
    Melbourne VIC 30001 to 2 years in the role, current employee
    Would be better if the Base Salary was at least 10k higher. 55k is very low and only some campaigns like CBA gives monthly $$$ Bonus for reaching KPI. KPI does increase each month too.There are people who have like 150k-300k Monthly Targets to reach so just brace yourselves when it does increase. It will start off really low and then increase.
    The good thingsThere is alot of support if you reach out
    The challengesMoving to different teams/campaigns takes alot of time and need to be very patient too.
    5 people found this helpful
    3.0
    Collections Officer
    Mar 2020
    1 to 2 years in the role, current employee
    Good for employees who focus on their work.
    The good thingsFlexible work hours, and potential for progression
    The challengesHigh turnover of staff
    4 people found this helpful
    4.0
    Debt Collector
    Mar 2020
    Average
    The good thingsTheir understanding of family and work commitments
    The challengesHaving part time availability
    2 people found this helpful
    3.0
    Customer Service Representative
    Mar 2020
    1 to 2 years in the role, former employee
    Average
    The good thingsColleagues are very supportive and caring.
    The challengesNo career progression.
    4.0
    Debt Collection Officer
    Mar 2020
    Less than 1 year in the role, former employee
    Loved the job, team and management but opportunities were given to redundant employees.
    The good thingsThe management. The friendly staff. The team commitment
    The challengesCareer development was a struggle as there appears to be a monopoly on the politics.
    3 people found this helpful
    2.0
    Human Resources Adviser
    Mar 2020
    Horrible bad experience towards the end
    The good thingsThere are no good things since new management and owners
    The challengesManagement and owners
    3 people found this helpful
    3.0
    Debt Collection Officer
    Mar 2020
    Less than 1 year in the role, current employee
    Good if you have no past call centre environment.
    The good thingsfixed time to work. Great work environment.
    The challengesNo opportunity for growth
    2 people found this helpful
    3.0
    Collections Officer
    Dec 2019
    Less than 1 year in the role, former employee
    Good temporary job that helped me save a bit of money quickly for an overseas trip, however it definitely took a toll on my mental health.
    The good thingsGood sense of community within the team, people look out for each other and get along.
    The challengesThe nature of the work itself, talking to marginalised customers who realistically cannot afford to pay back a debt and are in very vulnerable situations took a toll on me me and others mentally. Management was supportive at times but expected staff to not really show too much emotion which is hard when dealing with aggressive/emotional customers.
    6 people found this helpful
    1.0
    Collections Officer
    Sep 2019
    5 to 6 years in the role
    Its a good company with good incentives if you are working an upper management or corporate role, but for low level staff/collectors this place will make you start questioning your self worth.
    The good thingsIn a very good location and has very flexible working hours. Some very supportive colleagues. Easy to get a job- no experience needed
    The challengesThe business is mostly managed by people who are unqualified; who has little to no respect for their staff and with only one thing in their mind-money. Seen countless amounts of low level staff members being treated unjustly and micro-managed. You are expected to work extra to achieve required targets which are unrealistic for what the pay is. The role already is challenging, the lack of proper management and the poor work culture does not help.
    11 people found this helpful
    3.0
    Debt Collection Officer
    Sep 2019
    1 to 2 years in the role, former employee
    Other better opportunities out there
    The good thingsThe people you work with keep you going.
    The challengesPeople are just numbers, never offer pay rises.
    2 people found this helpful
    4.0
    People, Performance & Culture
    Jul 2019
    3 to 4 years in the role, current employee
    Great company for career progression and exposure to a range of industry's.
    The good thingsGreat location, office & career progression.
    The challengesDemanding workload but well supported.
    4.0
    Corporate Services
    Jul 2019
    current employee
    Great place to work if you are willing to challenge yourself and grow in your role
    The good thingsRecoveriescorp is a company that actively develops staff and promotes from within. Management are visible and approachable and hard work and initiative are rewarded. I've had amazing opportunities in my field that I couldn't imagine getting in another more rigid and less enterprising organisation.
    The challengesThe usual challenges that arise from working in a corporate environment! But I have found on the whole a refreshing lack of office politics and a real commitment to employees' wellbeing and development.
    1 person found this helpful
    4.0
    Debt Collection Officer
    May 2019
    Less than 1 year in the role, former employee
    People and culture are great except for job progression and salary.
    The good thingsFriendly mentor, peers and management training you to be the very best. Great exposure to the industry and entry work, can make a career out of it if you can handle the hours and pay,
    The challengesSalary and progression; senior and management role are very limited and with large pool of workforce, it is highly unlikely you going to be going high anytime.
    1 person found this helpful
    2.0
    IT Helpdesk Analyst
    May 2019
    1 to 2 years in the role, current employee
    Company is moving backwards not forward.
    The good thingsClose to public transport, centrally located.
    The challengesDifficult to grow, strong office politics.
    5.0
    Corporate Services Business Unit
    May 2019
    7 to 8 years in the role, current employee
    I highly recommend working at Recoveriescorp!!!!!
    The good thingsThroughout my time at Recoveriescorp I have been supported in my career development and had the opportunity to learn and grow with the organisation. The level of geniune care and support from my Leaders and even upper management has been fantastic and I would be where I am today without them.
    The challengesThe only real challenge i face is leaving the organisation. It's hard to say goodbye to somewhere you have enjoyed working for 8 years.
    1 person found this helpful
    4.0
    Collections Officer
    Apr 2019
    Less than 1 year in the role, current employee
    Great company and great people
    The good thingsThe people and the atmosphere make it an enjoyable place to work. The opportunities to engage in areas of the business that assist in career development. The managers care about the well being of their staff and it is felt in their actions and the activities that are organised. The monthly interacts with the whole business which allows exceptional people to be recognised. The workload is manageable and can be altered by managers if it is too much.
    The challengesThere is very little autonomy in the role, the workload can be repetitive and customers comments can be overwhelming.
    5.0
    People, Performance & Culture
    Apr 2019
    1 to 2 years in the role, current employee
    A great company if you're willing to work hard to build a career for yourself.
    The good thingsI enjoy the being challenged and being able to work with great people on a daily basis
    The challengesPeople that expect all the reward with none of the effort. Demanding work load but very supportive.
    5.0
    Corporate Services
    Apr 2019
    Great place to work and progress your career!
    The good thingsThe culture, the team and people working at the organisation. Hard work is rewarded and career development is strongly encouraged.
    The challengesWorkload, however this is not unique to this organisation.
    4.0
    Corporate services
    Feb 2019
    5 to 6 years in the role, former employee
    Good company and culture
    The good thingsGreat location, good culture and people to work with
    The challengesToo many chiefs and not enough Indians
    1 person found this helpful
    1.0
    Collections Officer
    Jan 2019
    Less than 1 year in the role, current employee
    Not great at all working here. You're not yourself.
    The good thingsClose to the city work colleagues endless choices off shops
    The challengesManagement Targets that are unrealistic to achieve No proper training No empathy when you call in sick and you feel guilty doing so when you sick. Walking on egg shells and you get pulled up for every little mistake!! Micromanaged. Pay is terrible. Not worth it.
    2 people found this helpful
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    All Melbourne VICMornington Peninsula & Bass Coast VIC