Recovery Partners
(24 reviews)
Company Reviews
Working at Recovery Partners
4.024 ratings in total
5
15
4
3
3
1
2
1
1
4
75%
79%
Work/Life balance
4.1(23 ratings)
Career development
4.0(23 ratings)
Benefits & perks
3.7(23 ratings)
Management
4.1(23 ratings)
Working environment
4.2(23 ratings)
Diversity & equal opportunity
4.2(23 ratings)
Reviews
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5.0
Consultant
Feb 2026Perth WA 60003 to 4 years in the role, former employee
Overall, Recovery Partners is a great place to work and I enjoyed my time.
The good thingsWorking as a consultant at Recovery Partners has been a genuinely positive experience. The organisation is strongly focused on professional development, and there are excellent opportunities to build both technical and practical skills across injury management, return to work and broader occupational rehabilitation. Ongoing PD is actively encouraged, well structured, and relevant to real-world practice rather than being a tick-box exercise.
One of the standout aspects of Recovery Partners is the level of support from leadership. Managers are engaged, accessible, and genuinely invested in both client outcomes and consultant wellbeing. Feedback is regular, constructive, and meaningful, and there is a strong culture of collaboration rather than micromanagement. Consultants are trusted to do their jobs, while still having backing when navigating complex or challenging cases.
The team culture is professional, supportive and solutions-focused. There is a clear emphasis on quality outcomes.
The challengesAs with any role in workers’ compensation, one of the challenges can be managing unrealistic expectations from some customers who don’t fully understand legislative or scheme limitations. This can occasionally result in unreasonable recommendations or pressures that need careful, evidence-based management. That said, Recovery Partners provides strong leadership support in these situations, which makes a significant difference.
1 person found this helpful
1.0
Rehabilitation Consultant
Jun 2025Dubbo & Central NSW2 to 3 years in the role, former employee
Terrible - stay away if you value your profesional esteem - Lots of travel with little to no supportThe experience is poor, a company focused on making profit while offering a salary below the average for service delivery expected. They are highly focused on KPIS and outcomes, setting unrealistic expectations that negatively impact the mental health of their staff members.
They onboard staff from specialist professions and fail to find adequate jobs for these staff members, resulting in staff members being assigned to roles that are not commensurate with their expertise or meaningful for their professional development. The company is known for maintaining the interests and content of stakeholders, mainly insurance companies, while at times overlooking the best interests of clients who are required to rehabilitate. This meant that the team responsible for Q&A reports would not be satisfied if these reports did not align with the interests of keeping the insurance company happy, thereby avoiding to jeopardise the funding received. This presents a high risk of ethical for professionals.
From observed experiences with other colleagues, the company behaved very unethically, going so far as to alter and disregard their contracts, even requesting back "overpaid money" and instructing other staff members not to communicate with the person who raised these concerns.
The team fostered a close-knit atmosphere, emphasising values and compassion for clients. It's encouraging that all members have now transitioned to other providers, reporting improved working conditions and a relaxed environment, enabling them to perform at their best while supporting people. Unfortunately, RP failed to provide such an environment despite their advertising. This means high staff turnover.
Their staff incentive program is a rewards system that is highly inefficient for promoting a healthy culture. Most senior staff seem accustomed to this management style, raising concerns for mental health and professional esteem of the work culture of this place.
STAY AWAY - but friendly people.
10 people found this helpful
5.0
Consultant
Jan 2025Sydney NSW 20009 to 10 years in the role, current employee
Best workplace culture and growth prospects!
The good thingsteam culture, career progression and exposure to task variety
The challengessome travel may be required
2 people found this helpful
5.0
Rehabilitation Consultant
Mar 2024Sydney NSW 2000
Great, Ethical Company
The good thingsGreat people to work for
The challengesLearning the industry as a new grad, was very well supported though
3 people found this helpful
5.0
Rehabilitation Consultant
Dec 2023Blacktown NSW 2148Less than 1 year in the role, current employee
I have gone from working as a clinical nurse to an occupation rehabilitation consultant and can say I am supported, no burn out and don't have to haggle for leave. A big relief!
The good thingsThe team is always supportive, whether it be in career progression or personal life.
Also, extremely flexible and fun!
The challengesI cannot say that I have felt challenged working within this company as if anything were to arise, as long as it is discussed with a team member, it is no longer a challenge!
2 people found this helpful
3.0
Consultant
Dec 2023All Sydney NSW
Overall, decent, but left a bitter taste by the end.
The good thingsMy direct team were amazing. Social functions were great.
The challengesHigh staff turnover and lack of support. Often felt stressed and overworked.
3 people found this helpful
2.0
Safety Consultant
Oct 2023Sydney NSW 2000
Safety on speed
The good thingsSome great team members
The challengesSome managers, not everyone will be recognised for their efforts
2 people found this helpful
5.0
Support Officer
Aug 20211 to 2 years in the role, current employee
The best company I have ever worked for
The good thingsHigher management really helped me professionally & personally
The team
The challengesNothing out of the ordinary
2 people found this helpful
5.0
Rehabilitation Consultant
Aug 2021current employee
Supportive company with a great culture
The good thingsRecovery Partners offers the freedom to manage your own caseload / calendar, strong support from Team Leaders and higher management, social events and a great working environment. I really enjoy working within my team and being apart of a company who promotes such a positive culture. There's opportunities for professional development and progressing into leadership positions. Recovery Partners also offers work within the NDIS, which sets them apart from many other Rehab Providers.
The challengesManaging a caseload can be challenging, especially for someone who does not have experience in this field. Varying caseloads can be an aspect of this role, but management are very supportive in helping you manage this and prioritise your time. With good planning and time management skills you can thrive within this role.
2 people found this helpful
5.0
People & Culture
Aug 20213 to 4 years in the role, current employee
Appreciative
The good thingsVery supportive leaders who promote a great working culture. Recovery Partners provide excellent learning and development opportunities. There is a genuine understanding and want to provide flexible working arrangements.
The challengesNone that comes to mind at the moment.
2 people found this helpful
5.0
Team Leader
Jul 20213 to 4 years in the role, current employee
Never want to leave!
The good thingsGreat friendly environment to work, they care about you as a person and will help you reach your goals if they are work related or not.
The challengesDon't really have any, everything can be discussed openly and a work around met.
1 person found this helpful
5.0
Consultant
Jul 20211 to 2 years in the role
Best 2 years of a role with equal parts of challenge and skill development! Work life balance was a bonus!
The good thingsVery friendly team members and supportive management. Unbelievably family oriented flexibility and work life balance!
The challengesUsual challenges a role with customer service includes, no different to any other role with customer interaction.
2 people found this helpful
1.0
Rehabilitation Consultant
Feb 2021Worst place to start career
The good thingsSome great people and family environment
The challengesNo direction on cases from management
3 people found this helpful
Kelly Brown - Founder and DirectorWe are sorry that you did not enjoy starting your career with us. I wish that you had used some of the channels to let us know you were not having a great experience. The team and I would have tried to provide the appropriate assistance. We put a considerable amount of effort into our onboarding and induction process and in this case it clearly wasn’t effective.
We hope that you find your perfect job.
30d+ ago
1.0
Consultant
Nov 20201 to 2 years in the role, former employee
Good learning experience
The good thingsFamily friendly. work-life balance.
The challengesLack of support provided by the company
Company focus Utilization
They say what they do but do not do what they say
1 person found this helpful
5.0
Team Leader
Aug 20203 to 4 years in the role, former employee
A great place to work!
The good thingsRecovery Partners has a friendly and positive company and team culture, unlike some of the other larger rehab providers they have a better connection and engagement from the top down
The challengesNewer provider in some markets and growing brand and opportunities
2 people found this helpful
4.0
Rehabilitation Consultant
Apr 2020Great place to work at and very supportive all the way from the directors down to the team leaders. I felt very much a part of a family and was very hard to leave.
The good thingsI had a wonderful work life balance and was part of a great team who were very supportive.
The challengesMeeting the requirements of the day to day tasks when travel and waiting times (at doctors / specialists) rooms had to be included.
5.0
Regional Manager WA
Apr 20203 to 4 years in the role, former employee
Overall, I loved working for RRP and loved my WA Team. I am still essentially working for them with some contracting.
The good thingsThey go the extra mile to make you feel part of a team.
The challenges There were challenges but I prefer to not comment.
1 person found this helpful
5.0
Rehabilitation Consultant
Apr 20201 to 2 years in the role, former employee
A role where I developed and expanded my skills and knowledge within the rehabilitation industry.
The good thingsThe level of support and training provided to Consultant’s were of high standard, as well as the level of communication between all areas of the business.
The challengesMy main challenge was the locality of the role, given my family resided a great distance away.
1 person found this helpful
5.0
Regional Manager
Apr 20205 to 6 years in the role, former employee
The best job I've ever had!
The good thingsGreat family feel environment in a business that is growing rapidly
The challengesIt's a dynamic environment in which you need to be willing to adapt
1 person found this helpful
5.0
WHS Consultant
Mar 2020It was a great company to work for and great people to work with.
The good thingsManagement, team environment
The challengesI haven’t experienced any significant challenge
1 person found this helpful
5.0
Manager
Mar 2020Excellent
The good thingsFamily friendly. Work-life balance.
The challengesCareer progression beyond Leaders role.
1 person found this helpful
4.0
Occupational Therapist
Nov 2019Challenging but I gained valuable experience.
The good thingsThe team in Blacktown are amazing!!
The challengesLoads of Travel trying to meet KPI’s
1.0
Snr WHS Consultant
Sep 2019Less than 1 year in the role, former employee
Very poor
The good thingsVery poor support and selfish attitude towards staff
The challengesThey say what they do but do not do what they say
1 person found this helpful
5.0
Consultant
Sep 20191 to 2 years in the role, current employee
Great Company to Work for
The good thingsCompany Structure and Management
The challengesHead Office Too small for a fast growing company
1 person found this helpful
4.0
Executive Assistant
May 20195 to 6 years in the role
This was one of the best companies I've had the pleasure of working for. The people are what make this company and it starts with the culture set by the leadership team.
The good thingsAmazing company under amazing leaders.
The company culture is the best I've experienced and Rowan and Kelly both care for their employees so much.
The challengesParking around the office and HQ not in the CBD
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