Romeo's Retail Group
    (47 reviews)

    Company Reviews

    Working at Romeo's Retail Group

    2.047 ratings in total
    5
    3
    4
    4
    3
    7
    2
    8
    1
    25
    47%
    Rate salary as high or average
    19%
    Employees recommend this employer to friends
    Work/Life balance
    2.3(47 ratings)
    Career development
    2.1(47 ratings)
    Benefits & perks
    1.6(47 ratings)
    Management
    1.8(46 ratings)
    Working environment
    2.2(47 ratings)
    Diversity & equal opportunity
    2.2(46 ratings)
    Ratings for Romeo's Retail Group are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Fresh Food Manager
    Mar 2026
    Adelaide SA 500010 to 11 years in the role, former employee
    Demanding environment with little support or respect.
    The good thingsSupportive team members and some strong store-level managers who made the day-to-day more manageable
    The challengesOver a long period of time, there was little to no appreciation or recognition for loyalty and consistent effort. Hard work was expected as the baseline, but rarely acknowledged, and there were no real opportunities for growth or development. Management communication was poor and inconsistent, often leaving staff in the dark. Expectations were regularly unrealistic, with increasing pressure placed on employees without the support, staffing, or structure needed to meet those demands. The culture leaned heavily on pressure rather than support, to the point where I felt uneasy calling in sick, even after being physically unwell all night. That kind of environment speaks for itself. Teambuilding was non-existent: no staff nights out, breakfasts, lunches, or regular team meetings to foster connection or morale. The way things are handled at the end reflects the culture just as much as during there was no acknowledgement, no thank you, and no basic respect shown.
    3.0
    Meat Packer
    Mar 2026
    Port Adelaide SA 5015Less than 1 year in the role, former employee
    Enjoyed learning something new and the management of store are lovely
    The good thingsLearning a new skill
    The challengesTraining staff is inconsistent in processes shown
    3.0
    Customer Service Manager
    Jan 2026
    All Adelaide SA3 to 4 years in the role, former employee
    Enjoyable work with customers, let down by management
    The good thingsI worked across multiple locations with this company. While my overall experience varied, I truly enjoyed one location due to the supportive Store Manager, great colleagues, and positive customer interactions. At the other locations, it was primarily the customers who motivated me to stay. They were consistently kind, appreciative, and enjoyed my service, which encouraged me to continue delivering the highest level of customer service possible. Providing outstanding customer service was always something I took pride in and strived for every day.
    The challengesThe main challenges were related to management at various levels, including departmental management and Head Office. Some managers did not follow company policies and procedures, treated staff disrespectfully, and spoke negatively about employees to others. There was also clear favoritism, with family members and friends working together and being given more desirable shifts. Management often operated in a clique-like environment, which left other staff feeling unsupported. This was disappointing to see in what had the potential to be a great company.
    1.0
    Produce
    Dec 2025
    North Adelaide SA 50062 to 3 years in the role, former employee
    A joke of a company stay away unless your are desperate for work
    The good thingsNone worst work environment i have encountered in retail by fair worse that even the multi nationals
    The challengesEverything especially the so called head office management team a bunch of un qualified two faced people especially the produce supervisors and store management are way out out of tune with modern day management skills
    1 person found this helpful
    4.0
    Store Manager
    Jul 2025
    Adelaide SA 50003 to 4 years in the role, former employee
    I encountered several challenges that felt unanswered but ultimately led to my departure.
    The good thingsIf you're passionate about building strong relationships with customers and the team, and take pride in making a positive impact, your contributions will be recognized and rewarded. You had some freedom to make a supermarket the best it can be.
    The challengesDuring my tenure, the demands of the store manager role often made it challenging to achieve a satisfactory work life balance. While I appreciated the opportunity to contribute, there was limited discussion on strategies for improvement from the leadership team. A more engaging environment through innovative approaches, updated work practices, and team upskilling could significantly enhance both customer interest and team morale. While some regional managers were highly effective, others seemed less aligned with these goals and often emotional and narcissistic. I am confident that with these adjustments, the business has the potential to be an even better place to work.
    2 people found this helpful
    1.0
    Duty Manager
    Mar 2025
    Greenwith SA 51255 to 6 years in the role, former employee
    Expect to be underpaid and overworked
    The good thingsSome co workers and customers
    The challengesMangement setting you up for failure
    2 people found this helpful
    2.0
    Customer Service Team Leader
    Oct 2024
    Adelaide SA 50005 to 6 years in the role, former employee
    Would never be anything more than a number
    The good thingsThe people you get to meet and teach
    The challengesThe zero support from the upper management
    1 person found this helpful
    1.0
    Delicatessen Manager
    Aug 2024
    Adelaide SA 50003 to 4 years in the role, current employee
    No company direction, no communication, doubtful this company will be around long-term
    The good thingsThe people that work at store level are nice
    The challengesNo ongoing training All upper management have different ideas no company direction Ordering restrictions on stock into store Poor store amenities No money invested back into stores Limited to no staff incentives Most department have no 2IC's or back ups for when people leave or call in sick Software is severely outdated or none in place. No IT integration. Poor business and staff morale. Area supervisors and managers also feeding into this. Super not being paid correctly or on time to staff members
    2 people found this helpful
    2.0
    Dairy Manager
    Dec 2023
    Athelstone SA 50763 to 4 years in the role, current employee
    regret everyday my decision to leave coles and come here. went from the haves to the have nots
    The good thingsteam members and managment are nice people
    The challengesleave loading included in salary. no set roster it changes weekly. Run down stores. basic hygiene, cold chain, temp checks i do shop else where
    3 people found this helpful
    1.0
    Dairy Manager
    Jul 2023
    Adelaide SA 50005 to 6 years in the role, former employee
    A good opportunity to build experience, but never let them take more from you than what you get in return.
    The good thingsGood place to start out, opportunities if you perform well.
    The challengesDoing your job means you need to pick up the slack for those that don't do their job. Management is poor, they all treat you like a number and talk to you like an animal. Pay is some of the lowest in retail. This place is a good job, but a horrible career.
    3 people found this helpful
    1.0
    Dairy Manager
    Apr 2022
    poor management
    The good thingsDiversity and inclusion
    The challengesManager forgot they hired me No training program Poor layout No planogram or system in place
    3 people found this helpful
    4.0
    Customer Service Role
    Oct 2021
    current employee
    my experience is a good one.
    The good thingsthe people and challenges
    The challengeslearning new things that haven't learnt before.
    1.0
    Produce
    Feb 2021
    3 to 4 years in the role, former employee
    the most toxic and draining place i have ever worked for
    The good thingsthe co-workers and staff are nice are on your side. the department managers look out for you
    The challengeshorrible higher levels of managment. do not treat their employees with respect constantly having hours cut while the workload increases
    6 people found this helpful
    1.0
    Butcher
    Dec 2020
    1 to 2 years in the role, former employee
    A tough time
    The good thingsThe customers and some staff
    The challengesUpper management is toxic and unhelpful
    5 people found this helpful
    1.0
    Manager
    Dec 2020
    9 to 10 years in the role, former employee
    Never work for this company
    The good thingsNothing good to say
    The challengesPoliticas ,Different rules for everyone
    8 people found this helpful
    2.0
    Checkout Operator
    Mar 2020
    3 to 4 years in the role, former employee
    Good 10 hour a week high school job
    The good thingsGood high school job
    The challengesWork politics, didn’t particularly like the Romeo family/their intentions and work environment they created
    5 people found this helpful
    1.0
    Assistant
    Mar 2020
    Not worth the stress
    The good thingsPeople you work with
    The challengesNot being able to voice your concerns, being over worked. Not being appreciated
    8 people found this helpful
    3.0
    Front end
    Mar 2020
    Good, could be better
    The good thingsfriendly work environment
    The challengesLimited management, unrealistic goals from owners
    1 person found this helpful
    1.0
    Produce Manager
    Jan 2020
    Worst retail experience in my life. Extremely toxic to your mental health/wellbeing, don't bother
    The good thingsThe only good thing was the non management staff who worked with you in the store. Friendly and honest. Also the customers themselves were also friendly
    The challengesUnrealistic expectations, no communication from managers at all, constant negativity and complaints, extremely toxic atomosphere
    7 people found this helpful
    3.0
    Deli Assistant
    Nov 2019
    3 to 4 years in the role, former employee
    A great workplace for casual employment giving young workers an opportunity to learn about the workforce while simultaneously meeting new people and creating new relationships.
    The good thingsGreat social aspect to the job - I made some lifelong relationships and met my partner of almost two years at Romeo’s. I started when I was 16 and left at 20, I felt like I was leaving behind my family.
    The challengesDealing with harsh management sometimes. Also dealt with severe shortage of hours at times - but with communication to the managers this issue was easily resolved in time.
    2 people found this helpful
    1.0
    Customer Service Manager
    Nov 2019
    3 to 4 years in the role, former employee
    Never, EVER work here, biggest regret of my life.
    The good thingsSome of the staff were lovely and well mannered and respectful.
    The challengesHours were non negotiable, written warnings given way too frequently, pay isn’t that great, way too much pressure, no work life balance, treated horribly
    5 people found this helpful
    1.0
    Fruit and Vegetable Manager
    Nov 2019
    5 to 6 years in the role, former employee
    I'd rather kill my self then work for that company again
    The good thingsThe Rome's are terrible people to work for and would not recommend anyone working there
    The challengesWorking with people with little to no brain cells
    6 people found this helpful
    1.0
    Cashier Operator
    Nov 2019
    All Australia
    Interesting
    The good thingsPeers were incredibly nice
    The challengesManagers would single out and be very difficult to certain staff.
    1 person found this helpful
    5.0
    Product Manager
    Nov 2019
    love my role and all the managers
    The good thingscoming to work and seeing those smiling faces from all the other managers and workers. great team work enviroment,
    The challengesthe challenges was going home, I didn;t want to leave because i loved staying back and finishing off my paperwork
    1 person found this helpful
    1.0
    Grocery
    Nov 2019
    3 to 4 years in the role, former employee
    If you need a job, go for it. If you have options, this will always be second best.
    The good thingsYou meet some good people along the way.
    The challengesPoor Management, Poor Expectations, Poor room for improvement, Poor potential to move up, Poor treatment, Everything is a challenge within this company and they don't respect you as a person.
    3 people found this helpful
    1.0
    Dairy Manager
    Sep 2019
    Worst retail experience
    The good thingsThere is none ...........
    The challengesManagement expect too much
    1 person found this helpful
    1.0
    Produce Manager
    Aug 2019
    1 to 2 years in the role, former employee
    Treated like a 2 year old
    The good thingsEati g free bananas from the shrinkage trolley
    The challengesStaying awake calm my nerves before looking at sales figures
    1 person found this helpful
    1.0
    Department Manager
    Jul 2019
    3 to 4 years in the role, former employee
    Has the potential to be a great company to work for, but it’s mismanaged by a select few. Owners are great, but there’s a lot of room for improvement with staff morale.
    The good thingsFriendships and connections made with fellow staff and Reps from various companies.
    The challenges- Management. Upper and lower will constantly keep secrets and not communicate any changes to the business. - No payrises, even with a stellar Appraisal. - Toxic Store Management. Unfortunately there’s only 3 or 4 decent store managers left. - No perks, you could be promised footy tickets etc. you’ll never see them. - No work life balance. Although advertised that the work life balance is great, expect to work a minimum of 50 hrs per week. - Salary is NOT competitive. Good luck getting above $50k for a department manager.
    1 person found this helpful
    1.0
    Manager
    May 2019
    1 to 2 years in the role, former employee
    Poor work environment, below average pay and no training.
    The good thingsHome time. Nothing was enjoyable at this company. Great work colleagues, but the Management where very poor.
    The challengesNo real challenges, no competition with the other companies, ie Woolworths and Coles.
    1 person found this helpful
    3.0
    Grocery Assistant
    May 2019
    1 to 2 years in the role, former employee
    Alright could have been better.
    The good thingsGetting the knowledge and experience.
    The challengesNot getting enough hours.
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