SILK Laser Clinics
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    SILK Laser Clinics
    (28 reviews)
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    Company Reviews

    Working at SILK Laser Clinics

    4.528 ratings in total
    5
    23
    4
    1
    3
    1
    2
    1
    1
    2
    97%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(27 ratings)
    Career development
    4.4(28 ratings)
    Benefits & perks
    4.7(27 ratings)
    Management
    4.4(27 ratings)
    Working environment
    4.3(28 ratings)
    Diversity & equal opportunity
    4.7(27 ratings)
    Ratings for SILK Laser Clinics are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    5.0
    Manager
    Apr 2026
    Bankstown NSW 2200Less than 1 year in the role, current employee
    Strong leadership support and a culture where guidance and teamwork are always encouraged.
    The good thingsSILK Laser Clinics provides exceptional support and ongoing education, creating a positive environment where teams feel well‑trained, confident, and genuinely supported in their professional growth.
    The challengesNothing as yet that I have come across as every challenge has had support and communication
    5.0
    Cosmetic Nurse
    Dec 2025
    Liverpool NSW 21702 to 3 years in the role, current employee
    Great Team, Great Culture, Great Experience
    The good thingsThe ability to help clients feel confident and empowered is truly the best part of the job. Along with that, the positive and collaborative workplace culture makes every day enjoyable. I also love building strong relationships with both clients and staff, which adds so much meaning to the role.
    The challengesSupport is great. Team culture is great. Wouldn’t change anything.
    5.0
    Franchise Partner
    Dec 2025
    Morayfield QLD 45063 to 4 years in the role, current employee
    Supportive, growth driven, elite education and processes
    The good thingsThere are opportunities for career growth and development, and there is a lot of support! I started with SILK as an Educator, progressed to business development and now a proud Franchise Partner. This has been supported all the way through my career within this company. I also enjoy the culture and the way we live, breathe and celebrate our company values. I have been fortunate to also have fantastic work colleagues that believe in supporting and growing with you as part of a tight-knit team. The structure of our Education is also second to none.
    The challengesConsistency in clinic culture across all locations.
    5.0
    Head of Projects
    Nov 2025
    Adelaide SA 50004 to 5 years in the role, current employee
    Fun, fast, supportive
    The good thingsFun, Fast, Founder style leadership with good financial backing - growing sector, amazing Franchise Partners and support office teams
    The challengesNothing that you cant over come!
    5.0
    Manager
    Nov 2025
    Joondalup WA 60272 to 3 years in the role, current employee
    Strong Culture, Clear Expectations, Positive Outcomes
    The good thingsIt is such a genuinely positive experience coming to work each day. The company sets clear expectations and always gives you the support you need to exceed them. Passion and dedication is recognised, with notable progression of responsibility and for me personally that trust has allowed me to feel as though my efforts are seen, keep my motivation high and feel supported as I build a high performing team with consistently strong morale. Due to this the atmosphere in the clinic is upbeat, collaborative and enjoyable and this makes a noticeable positive impact on the teams performance and attitude. This is a job with a healthy mix of autonomy and guidance and when you take initiative, it’s noticed. They reward people who care about their work, communicate well, and drive outcomes. An experience where it feels like effort truly translates into progression.
    The challengesA fast paced, high traffic environment that can be full on, but with the right team and attitude this energy feels empowering and exciting.
    5.0
    Manager
    Nov 2025
    Bankstown NSW 22001 to 2 years in the role, current employee
    Growth with aligning morals and values
    The good thingsSILK Laser Clinics (Wesfarmers) are all abut growth and success. Focused training with our techs and manager programs, with opportunities that are endless at whatever level you may be at.
    The challengesNothing, SILK pushes you as a therapist to be the best version of yourself.
    5.0
    Clinic Manager
    Oct 2025
    Sandy Bay TAS 70052 to 3 years in the role, current employee
    Best workplace I've ever been employed at hands down.
    The good thingsBest team ever! Friends as well as colleagues, many laughs and fun times! Amazing clientele and fantastic training opportunities.
    The challengesNothing. I've never worked in a more loving and caring environment.
    5.0
    Manager
    Oct 2025
    Noarlunga Centre SA 51681 to 2 years in the role, current employee
    A wonderful company with ongoing support and recognition. Great for growth & rewards!
    The good thingsEverything! I have never worked for such a supportive company that want to continuously grow your skills and knowledge. The ongoing support, care and trainings are amazing, I feel so spoilt here with how well looked after we are. There's a constant support base who are always willing to help in every aspect, whether its simple question or something more tricky, our amazing support team are always there to help. The praise and incentives from your hard work help you stay motivated. I'm really lucky to be working alongside a wonderful team who always put in their all, care for clients & want to keep growing & expanding their knowledge.
    The challengesAs with any customer service role there can be some challenges with tricky instances, but with a full support team we can usually deal with any issues that may arise.
    5.0
    Head office
    Sep 2025
    Adelaide SA 50002 to 3 years in the role, current employee
    A supportive and rewarding workplace with great growth opportunities
    The good thingsI've really enjoyed the positive team culture, ongoing training, and the chance to build strong client relationships. The support from management and focus on professional development make it a great place to grow.
    The challengesIt's a fast-paced industry, things can get busy but everyone pitches in to help.
    5.0
    Clinic Manager
    Sep 2025
    Liverpool NSW 2170Less than 1 year in the role, current employee
    My experience has been defined by a positive, supportive team culture where collaboration turns challenges into opportunities and makes every day at work enjoyable.
    The good thingsThe first thing I notice and appreciate is the culture. It’s supportive, encouraging, and promotes collaboration. Nothing ever feels too complicated because we work as a team and lift each other up. Contributing to and helping build this kind of positive work environment is something I value deeply. The dynamic goes beyond just tasks—it makes coming to work genuinely enjoyable.
    The challengesChallenges? What challenges? When we’re faced with obstacles, it’s the strength of our company culture that helps us overcome them. The support, collaboration, and shared mindset within the team make even the toughest situations manageable. We don’t just get through challenges—we grow through them together.
    5.0
    Laser and Skin Therapist
    Sep 2025
    Wagga Wagga NSW 26503 to 4 years in the role, former employee
    An incredibly supportive workplace with amazing people, where I grew both personally and professionally and felt truly valued every day.
    The good thingsHaving such a supportive team by my side in the clinic and forming genuine bonds with amazing women I was lucky enough to work with every day, all while doing what I love — helping clients feel their best. I was so grateful to work with such wonderful clients, whose appreciation and kindness made the experience even more rewarding.
    The challengesI truly enjoyed every aspect of working at SILK Wagga, and if it weren’t for relocating, I would still be there. I deeply miss the supportive atmosphere and the amazing people I worked with each day. The challenges I encountered were valuable opportunities that helped me grow into the person I am today, and I will be forever grateful to have had Shivawn, Leah, and the girls in my corner every day for 3.5 years.
    5.0
    Laser and Skin Therapist
    Sep 2025
    Wagga Wagga NSW 26501 to 2 years in the role, current employee
    SILK Wagga is a healthy, supportive and passionate workplace!
    The good thingsSILK Wagga is an amazing workplace, full of passion and overall an amazing business built by the owner and manager. The employees are so knowledgeable and passionate about what they do, they are so supportive and find what works best for you when in need. The manager always has solutions, opinions and always provides any needs when suitable. The clinic owner has always supported workplace culture while ensuring a healthy and committed workplace, also supporting needs when required. Overall SILK Wagga has exceeded expectations!
    The challengesNo challenges, if any come around, owner and manager always support employees when needed and always have solutions
    5.0
    Support Office
    Sep 2025
    Sydney NSW 20001 to 2 years in the role, current employee
    Such a positive and welcoming culture!
    The good thingsSuch a supportive and positive work environment. Everyone works so well together in a great collaborative space and it makes coming to work such a joy!
    The challengesNothing negative to mention
    5.0
    Nurse
    Sep 2025
    Wagga Wagga NSW 26501 to 2 years in the role, current employee
    Could not recommend silk laser clinic Wagga enough, amazing team and management
    The good thingsAmazing, supportive environment to work in with excellent management
    The challengesNothing negative to say
    5.0
    Nurse
    Sep 2025
    Wagga Wagga & Riverina NSW5 to 6 years in the role, current employee
    Rewarding work with amazing clients and a great team.
    The good thingsSupportive and positive culture at SILK. Its a fast paced environment where you're encouraged to grow, learn and develop both personally and professionally. There is a real sense of pride in being part of a leading brand in the aesthetics industry.
    The challengesThere's nothing negative to say, any challenges are just opportunities to grow and develop professionally.
    5.0
    Clinic Manager
    Sep 2025
    Eastgardens NSW 20363 to 4 years in the role, current employee
    Genuine, supportive and great culture! This place just gets it.
    The good thingsI truly enjoy working here. They say when you love what you do, it doesn’t feel like work and that’s exactly how it feels. The support across the team is incredible no one’s ever left to struggle alone, and there’s a real sense of “we’re in this together.” The culture is one of the best parts positive, collaborative, and genuinely uplifting. It’s the kind of environment that makes you want to show up and give your best every day.
    The challengesThe industry moves quickly, and adapting to change is part of the job. Thankfully, the team is collaborative and leadership encourages continuous learning and training.
    5.0
    Laser and Skin Therapist
    Sep 2025
    Sydney NSW 20001 to 2 years in the role, current employee
    Great company culture!
    The good thingsBest company culture. Very rewarding career they offer amazing pay and incentives.
    The challengesNothing, management is amazing and team culture is great.
    5.0
    Manager
    Mar 2025
    Noarlunga Centre SA 51681 to 2 years in the role, current employee
    Best experience working for SILK, very supported & appreciated.
    The good thingsEverything, I was quite hesitant at first but its by far the best workplace I've worked for. The constant support from our BDM's & SILK head office is incredible. The rewards for hard work are also amazing & makes you feel appreciated. The teams here are amazing, friendly and supportive.
    The challengesClientele can definitely be challenging these days but I find that's anywhere in Customer Service.
    1 person found this helpful
    5.0
    Senior Manager
    Mar 2025
    Norwood SA 50677 to 8 years in the role, current employee
    I feel very accomplished and satisfied with my job. I feel supported, heard, seen, and I truly believe that what I do matters.
    The good thingsI love working with women and helping to develop and support them as they grow in their careers.
    The challengesFast-paced industry, and we deal with different people every day, which can bring some challenges.
    2 people found this helpful
    2.0
    Laser and Dermal Technician
    Nov 2024
    Brisbane QLD 4000
    Not great
    The good thingsFree laser treatments
    The challenges- Management (Lack of Accountability) - Being pushed to do things you’re not comfortable with - Appointments being shortened to fit other clients, this leads to being told you have poor time management - Others will promise unrealistic expectations and will fall back on you I could keep going forever..
    1 person found this helpful
    3.0
    Senior Dermal Therapist
    Mar 2024
    All Perth WA3 to 4 years in the role, former employee
    Average pay, good perks, poor management.
    The good thingsStaff perks Working for a larger company Conferences and interactive days
    The challengesPoor management Minimal work-life balance Stingy pay Too many responsibilities for a single job title Lack of effective training and support
    1 person found this helpful
    5.0
    Graphic Designer
    Oct 2023
    Norwood SA 5067Less than 1 year in the role, current employee
    Fun and fast paced work in a collaborative and supportive environment
    The good thingsI love working at SILK laser clinics, my days are filled with making content for exciting projects and sales, making creative animations and creating the graphics for eDMs, helping with internal projects and creating under the direction of the marketing managers. I’m really lucky to be in a diverse role where every day is a little bit different, the pace is fast, the management and the team culture is super supportive (although I’ve only been working for SILK for a short time, I’ve already been given the opportunity for extra training and the freedom and trust to develop my skills in animation and video editing). The working arrangements are flexible to support working families, with the option to work from home when I need to. On top of this, the incentives are incredible, with free laser hair removal and treatment and skincare perks, I couldn’t be happier.
    The challengesThe workload is heavy, but not overwhelming or impossible to manage, if you’re switched on and have some hyper focusing super powers, it’s all manageable.
    5.0
    Laser and Dermal Technician
    Oct 2023
    Northbridge NSW 2063
    Inclusive environment, above standards protocols and compliance, amazing culture.
    The good thingsAmazing Bonuses and incentives Great culture Excellent training
    The challengesThere is a lot to learn ( but it’s also good)
    5.0
    Laser and Dermal Technician
    Oct 2023
    Rouse Hill NSW 21553 to 4 years in the role, current employee
    Great onboarding experience, friendly team, and culture and amazing benefits and learning opportunities
    The good things- Company Diversity - Positive Culture - Great Management Team - Lots of opportunities - Amazing training team to help you enhance your skills
    The challenges- Lots of treatments to learn if you are new to the business
    4.0
    Manager
    Oct 2023
    Sydney NSW 2000Less than 1 year in the role, current employee
    Great experience so far and great team to work with.
    The good thingsGreat brand with great treatments and products - a brand you can trust and believe in.
    The challengesFast paced working environment
    5.0
    Manager
    Sep 2023
    Townsville QLD 48103 to 4 years in the role, current employee
    Working for SILK has been life changing and rewarding.
    The good thingsThe constant training and development in all roles. Potential to grow within the company
    The challengesNo challenges, every day is a new day with hurdles like any company and job. But overall it’s been great and support has been amazing with staff and internal staff.
    1.0
    Laser Therapist
    Sep 2022
    Having a great manager makes all the difference and really keeps the team together - the Mackay clinic is the WORST clinic to work for.
    The good thingsFree products. Incentives when you reach your KPIs. Good training on how to sell.
    The challengesOther staff claiming your sale as theirs. Terrible pay. Someone with years experience will get paid the same as someone who has only just completed a certificate. The constant push for sales drains you of your passion for the industry. Very very sales-focused. Constant sales on treatments do not keep staff excited and clients see this too. I personally will never opt to work for a franchise again.
    1.0
    Reception Role
    Oct 2019
    Less than 1 year in the role, former employee
    Horrible company to work for.
    The good thingsFree laser treatments
    The challengesPoor management, horrible hrs & never get paid for the over time you do. Extreme lack of training as well, expected to know everything without being trained.
    5 people found this helpful
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