Skycity Entertainment Group
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    Skycity Entertainment Group
    (62 reviews)
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    Company Reviews

    Working at Skycity Entertainment Group

    3.562 ratings in total
    5
    17
    4
    19
    3
    12
    2
    6
    1
    8
    83%
    Rate salary as high or average
    71%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(62 ratings)
    Career development
    3.2(62 ratings)
    Benefits & perks
    3.5(62 ratings)
    Management
    3.0(62 ratings)
    Working environment
    3.3(62 ratings)
    Diversity & equal opportunity
    3.7(62 ratings)
    Ratings for Skycity Entertainment Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 62 reviews sorted by most recent
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    1.0
    food and beverage attendant
    Dec 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    1/5 stars never again
    The good thingssome of the mangement is amazing, staff meals UPPER MANAGEMENT IS A JOKE
    The challengeshours are HORRIBLE!! had me going crazy, staff that work with are entitled fortnitley pay
    1.0
    Project Manager
    Dec 2025
    Adelaide SA 50007 to 8 years in the role, current employee
    No respect given to staff.
    The good thingsNothing, nothing, nothing.
    The challengesHR are cold, calculating and lack morality. A
    3.0
    Security Officer
    Sep 2025
    Adelaide SA 5000Less than 1 year in the role, current employee
    Poor training, toxic culture, negative vibe.
    The good thingsA rare few employees, mostly in other departments. Pay rates and penalties.
    The challengesThe Security Department lacks integrity, rewards 'yes men/women', and fosters a toxic, negative culture that undermines genuine professionalism.
    2.0
    Pool Attendant
    Mar 2022
    Poor management, unsupportive team, unfriendly environment
    The good thingsStaffs meal, metro card top up discounts
    The challengesManagement, competitive working environment
    2 people found this helpful
    3.0
    Host
    May 2020
    it was a good place to work. Politics practices exists
    The good thingsyou get to met people from all walks of life. Created a lasting friendship with clients.
    The challengeswhen targets are not met
    1 person found this helpful
    5.0
    Senior Business Analyst
    Apr 2020
    All AustraliaLess than 1 year in the role, former employee
    Really enjoyed working at SkyCity.
    The good thingsGreat work environment & team.
    The challengesA lot of ICT initiatives occurring simultaneously.
    4.0
    Warehouse Assistant
    Apr 2020
    Less than 1 year in the role, former employee
    overall i enjoyed working in Skycity.
    The good thingsWork Atmosphere is very easy, several benefits that other companies lack in it, my department administration was very flexible and encouraging.
    The challengesi wouldn't say it was difficult. but working with more than 15 kitchens all together is a bit competitive and i learned many things
    1 person found this helpful
    5.0
    Concierge
    Mar 2020
    Less than 1 year in the role, former employee
    Totally enjoyable its like not going to work!
    The good thingsExecutive Management..Guests..Opportunities
    The challengesNon Applicable for me
    5.0
    Executive Chef
    Mar 2020
    1 to 2 years in the role, former employee
    great job
    The good thingsgreat management, and training
    The challengesalways, but was coached
    3.0
    Croupier
    Mar 2020
    1 to 2 years in the role, former employee
    Great for single people.
    The good thingsGreat support for anyone suffering with any mental health issues.
    The challengesWeird hours. Days nights and weekends and it rotates, but not always the way it’s meant too.
    5.0
    Customer Service Role
    Mar 2020
    Less than 1 year in the role, current employee
    No pain, no gain
    The good thingsFood and Uniform and Work with Team together
    The challengesMore staffs make you work harder and compare to other people
    4.0
    dealer/supervisor
    Dec 2019
    Overall a great place to work. I found a great work life balance. great for students who need money and can work all different hours.
    The good thingsfull training in all departments. Food and Bev, gaming etc. Excellent pay especially public holidays and weekends. All meals and uniforms are supplied. Made some life long friends.
    The challengesshift work. working a 24/7 roster. Management are egotistical. Dealing with angry customers, drunks.
    2 people found this helpful
    5.0
    Vip Host
    Nov 2019
    9 to 10 years in the role, current employee
    Best work place!
    The good thingsFree carpark for night shift, free Meals. Uniform washed and ready for shift.
    The challengesLanguage barrier with some members but most of the time we have multi language speaking staff on.
    1.0
    GMSA
    Nov 2019
    3 to 4 years in the role, former employee
    Not good
    The good thingsMaking Friendships interesting people seeing how big business has no control or idea how the company is ran
    The challengesInternal interference
    4.0
    Front of House Role
    Nov 2019
    5 to 6 years in the role, current employee
    You feel valued and part of a community
    The good thingsSo many staff perks such as discounted city parking, free meals, discounted food in restaurants, dry cleaning. Your co workers make work what it is, everyone is super friendly!
    The challengesShift work is always a challenge, if you have a family or even an active social life the hours can sometimes impede on those things along with trying to obtain a healthy sleep routine or gym life but I found just find a routine that works for you and stick with it.
    2 people found this helpful
    4.0
    Uniforms
    Nov 2019
    All Australia
    It is best company to work with
    The good thingsWorking in my own work space
    The challengesDealing with other department heads
    1.0
    Marketing Role
    Nov 2019
    3 to 4 years in the role, former employee
    Terrible workplace culture
    The good thingsLots of great people working there, made a lot of friends.
    The challengesTerrible culture and environment to work in. Management couldn’t care less about staff and their well being. No opportunity for career development. Roles aren’t well paid. The casino is a dying business, it’s been in decline for years and the pressure staff are under to turn this around is ridiculous.
    1 person found this helpful
    3.0
    Table Games Dealer
    May 2019
    I loved working here and engaging with staff, customers, and some of my managers. I wish I could have stayed, but due to injury could not in the same field I was in. However, I am eager to return in a new capacity in the very near future as the hotel near
    The good thingsIncredible staff with great interaction. Customers are great and it's wonderful to develop good relationships with them. There's a little fun back-of-house for those working long shifts into the night. No two days are the same. There are opportunities, only the field has become very hard to cross and the corridors leading to career advancement narrowed considerably. However, there is a new hotel coming and there should be more room to cross and climb I would imagine.
    The challengesManagers are under the pump and are unable to engage directly with staff on a day-to-day and build a team relationship. All managers are over-worked and given tasks relating to finance rather than staff engagement and mentoring, which to me would mean more significant interaction with customers. Seldom examples are shown on 'how to deliver customer service', and is assumed that staff will understand and know what a five-star experience entails. Training is carried out at a quick pace with little attention following up until there is an issue, at which point the staff member may have been working without technical supervision or mentoring for some time.
    1 person found this helpful
    5.0
    VIP Host
    May 2019
    3 to 4 years in the role, former employee
    Absolutely loved working at SKYCITY
    The good thingsGreat opportunities to progress or move into other departments. Free parking and free meal was a bonus.
    The challengesThere was sometimes a lot of talk about rifts in management and changes in departments.
    1 person found this helpful
    3.0
    Bar Attendant
    May 2019
    Good hour rate.
    The good thingsif you are aiming to earn good money, this is a place will satisfy this.
    The challengesZero chance to improve career if your work in Restaurants.
    1.0
    I prefer not to disclose
    May 2019
    Wouldn’t work there again
    The good thingsThe people I was lucky to work with in my portfolio
    The challengesPeople not doing their job and not being pulled up on this behaviour
    3.0
    Table Games Dealer
    Nov 2018
    Big company, little fish
    The good thingsOpportunities to work in NZ and Australia. The people are why I have stayed, lots of amazing friends from all around the world
    The challengesThey preach career progression and career advancement, but if you don't play the game they want, you end up staying in the same place for years.
    4.0
    Loyalty Department
    Aug 2018
    A time of my working life I will always remember fondly, but mainly because of the people I worked with.
    The good things1. 24/7 shift work is not for everyone, but it does have it's advantages - rarely having to drive through rush hour; days off when 9-5'ers are at work. 2. Rode push bike to work regularly, showering facilities present, and lockers available. 3. Big car parking subsidies. 4. Wardrobe supplying uniforms, and exec dry cleaning allowance build into salary packages. 5. Employee restaurant - 1 main, 2 entrees per shift, part of employment agreement. 6. Working in the city centre is great. 7. Definitely not the least important \"good thing\" - such a diverse workforce, so many great connections established, and friendships formed. It's like its own world. 8. I never felt my personal safety was threatened working at the casino, everyone looks after one another.
    The challenges1. Gamblers are definitely a unique breed of people. Most are just like your auntie, brother, or neighbour. Great conversations happen. But there are patrons who can be very challenging and demanding, because they invest a very large proportion of their income into the business, and ultimately you never win with gambling, especially if you do it regularly. 2. Being a public company, the casino, or more so SKYCITY, are forever trying to keep the shareholders and board members happy, so there is a constant squeeze on labour, to keep costs low, but naturally the expectation is that service quality and efficiency is constantly improving. I believe it's a finite and restricting business model.
    4.0
    Banquets
    Feb 2018
    1 to 2 years in the role, former employee
    Awesome
    The good thingsNice staff, discount rates, meals per provided per shift, very family orientated workplace
    The challengesLong hours, hard work, worth it.
    3.0
    Table Games Supervisor
    Feb 2018
    Excellent work and communication skills.
    The good thingsThe people we work with
    The challengesSome players also some staff a bit of a know all
    5.0
    Storeman
    Feb 2018
    5 to 6 years in the role, former employee
    I liked working for sky city casio but it could do with improvements in all departments work ethics ect
    The good thingsDifferent cultured people to mix with
    The challengesTo exell at the job you sre doing to make it easy for new employees when they start the job you sre doing
    4.0
    Premier Rewards Operations Manager
    Nov 2017
    3 to 4 years in the role, current employee
    Coming to 5 years with the overall business. 2.5 years in Hamilton and 2.5 in Darwin
    The good thingsTeam work is encouraged across the business
    The challengesStarting out getting the life balance can be difficult but it always will no matter your current life situation
    1 person found this helpful
    4.0
    Host
    Oct 2017
    3 to 4 years in the role, former employee
    Loved everyone that you work with. The problem is who you work for.
    The good thingsThe patrons, the team you work with. All departments become a huge family.
    The challengesDealing with Management. Some managers think they're fantastic but are actually useless.
    5.0
    Host
    Oct 2017
    5 to 6 years in the role, former employee
    Excellent
    The good thingsIt was a funny company to work for.
    The challengesHaving everything spot on.
    2.0
    Analyst
    Oct 2017
    3 to 4 years in the role, current employee
    Very challenging environment without reward
    The good thingsThe people you work with
    The challengesReactive management style of senior leadership
    1 person found this helpful
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    All Adelaide SAAll Darwin NT