Smart Service Queensland
Write a review
    Smart Service Queensland
    (30 reviews)
    Unclaimed
    Write a review
    Write a review

    Company Reviews

    Working at Smart Service Queensland

    3.530 ratings in total
    5
    7
    4
    9
    3
    7
    2
    5
    1
    2
    94%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(30 ratings)
    Career development
    2.9(30 ratings)
    Benefits & perks
    2.7(30 ratings)
    Management
    3.3(30 ratings)
    Working environment
    3.8(30 ratings)
    Diversity & equal opportunity
    4.1(30 ratings)
    Ratings for Smart Service Queensland are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Customer Service Representative
    Jul 2025
    Zillmere QLD 4034Less than 1 year in the role, former employee
    An enriching experience, in a positive environment with a genuinely supportive team—I would welcome the opportunity to return.
    The good thingsA collaborative and supportive team environment complemented by modern facilities and secure onsite parking, where client support is delivered with a clear focus on quality over quantity
    The challengesworking the coffee machine was a bit challenging
    2.0
    Customer Service Representative
    Feb 2024
    Zillmere QLD 4034Less than 1 year in the role, former employee
    Its not you it’s them.
    The good thingsSome training was good and helpful.
    The challengesThe support is extremely lacking, the micromanaging with total lack of constructive feedback is next level.
    1 person found this helpful
    2.0
    Customer Service Assistant
    Feb 2024
    Mount Gravatt QLD 4122Less than 1 year in the role, former employee
    Good, could be better.
    The good thingsMy colleagues were of likeminded individual
    The challengesCorporate red tape, Social boundaries.
    3.0
    Customer Support Officer
    Jan 2024
    Brisbane QLD 4000
    Vexing and trialling with lots of personal achievement
    The good thingsColleagues were my rock and support network.
    The challengesMicromanagement is a real concern. Metrics on calls.
    2 people found this helpful
    3.0
    Customer Service Assistant
    Jul 2021
    Less than 1 year in the role, former employee
    Could be worse
    The good thingsdecent pay rate. very easy work once in the role a while
    The challengesVery little training. You are expected to know all after hardly any training
    5.0
    Customer Service Call Centre Representative
    May 2020
    3 to 4 years in the role, former employee
    Fantastic would love to go back
    The good thingsThe people are amazing
    The challengesInitially the multiple departments
    3.0
    CSA
    Mar 2020
    The money is not worth the stress.
    The good thingsSome great staff. Proper training most of the time.
    The challengesTerrible management.
    5 people found this helpful
    3.0
    Customer Service Role
    Mar 2020
    current employee
    Been here years and management make it had to progress
    The good thingsPeople and culture are great
    The challengesInternal policies not clear and unfair towards some
    2 people found this helpful
    3.0
    Customer Service Adviser
    Nov 2019
    1 to 2 years in the role, former employee
    Just a job, not a career
    The good thingsWork life balance. The call centre is open and well layed out with a 6star building rating.
    The challengesNot much career progression. Have to be there 3+years to really progress. No a lot of flexibility in the day. All breaks are rostered and have to be adhered to other wise it affects your adherence. Not much job stability unless you are permanent staff. Very busy and very repetitive!
    2 people found this helpful
    5.0
    Customer Service Adviser
    Nov 2019
    1 to 2 years in the role, current employee
    SSQ is a fantastic workplace. Fair but fun and lots of learning and development opportunities
    The good thingsWorkplace location and ambience
    The challengesStaying resilient and keeping on top of all the opportunities
    1.0
    Customer Service Representative
    Sep 2019
    1 to 2 years in the role, former employee
    Wouldn't have worked there if i knew it was going to be like it was.. i felt like a number not a human being..
    The good thingsFriends i have made
    The challengeswork life balance.. being able to go to medical appts as required.. not able to go to them.. because i was rostered to work even though i had asked for time off
    1 person found this helpful
    3.0
    Customer Service Adviser
    Sep 2019
    Good if you don’t have a family
    The good thingsColleagues were great, too management was great. Some team managers had egos too big.
    The challengesNo work life balance. Team leaders were able to have time off for kids, family etc but CSA’s were denied.
    1 person found this helpful
    4.0
    Customer Service Role
    Sep 2019
    Great overall, would work there again
    The good thingsSecure building, secure parking, good working environment, lovely lunch area
    The challengesNot much room for growth, coffee at the attached cafe is awful
    2 people found this helpful
    4.0
    Senior ICT Support Officer
    Sep 2019
    former employee
    Great
    The good thingswork life balance and supporting management
    The challengestoo many people get involved in a simple task and no one would like to take responsibility
    5.0
    Customer Service Role
    Sep 2019
    Less than 1 year in the role
    I wish I could go back there.
    The good thingsThe office is a community
    The challengesTrying to help as many people as possible by listening helping but ending calls to help someone else
    4.0
    Customer Service Representative
    May 2019
    Less than 1 year in the role
    Enjoyed the working environment and the management support
    The good thingsTemporary contract with a Recruitment Agency used by Smart Services Queensland
    The challengesLearning system ensuring it is utilise accurately for call monitoring
    2 people found this helpful
    2.0
    Sr Project Manager
    Aug 2018
    Rollecoaster ride
    The good thingsPeople were nice and approachable.
    The challengesA really unstable leadership team which promoted/encouraged bad behaviour. It was a hostile environment. I would not recommend this company.
    2 people found this helpful
    4.0
    Information Technology
    Feb 2018
    Great organisation to start a career.
    The good thingsA Government organisation that isn’t hamstrung by massive amounts of red tape. Great entry-level opportunities.
    The challengesTop-heavy organisation. Quite a few people paid a lot to do little. Maybe this should be in the ‘good things’ category?
    1.0
    Customer Service Officer
    Oct 2017
    Less than 1 year in the role, current employee
    Very pressurised and scripted work place where i'd never work again.
    The good thingsNot much. Nothing good to record about working at Smart Service Queensland.
    The challenges4 seconds between calls, Unfair and unsupportive team leaders and staff who don't like temps.
    3 people found this helpful
    5.0
    Call Centre Operator
    Sep 2017
    Less than 1 year in the role, former employee
    Great team environment
    The good thingsWell supported by the management of and supervisors
    The challengesNone it was great fast paced environment and which i enjoyed.
    4.0
    AO3 Client Service Advisor
    Aug 2017
    GETTING PAID TO ENJOY WORKING Great place to work, very professional and friendly.
    The good thingsThe environment, ease of access, good people, great support.
    The challengesGetting used to a new situation, but team members made it easy with the support.
    4.0
    Debt Collection Officer
    Aug 2017
    Less than 1 year in the role, former employee
    Great place to work.
    The good thingsThe people and office and management were all great
    The challengesThe understaffing was a bit of an issue but it's difficult to get the funding you need from The Government.
    3.0
    Customer Service Representative
    Aug 2017
    Less than 1 year in the role, former employee
    Little training
    The good thingsFlexible work hours Located in transport hub
    The challengesNo support from supervisors
    2.0
    Customer Service Representative
    Aug 2017
    1 to 2 years in the role, former employee
    I am not a robot and that's why I couldn't work there, I am all about customer service and connecting with them I couldn't do that there.
    The good thingsMy team leader was lovely
    The challengesThat u sound like a robot
    1 person found this helpful
    5.0
    Call Centre Consultant
    Apr 2017
    Less than 1 year in the role
    The working environment was great, with a good work-life balance and good hourly rate.
    The good thingsVery self driven working environment Great and regular performance feedback Good hourly wage Flexible hours Reasonable workload Great work-life balance
    The challengesLearning how to separate some of your clients problems from your personal life and dealing with difficult situations (Worked in disaster relief) The access we had in the call center could've been set up so we could access more databases to help answer a lot of the calls instead of referring them on and causing back log
    5.0
    Customer Service Team Leader
    Mar 2017
    5 to 6 years in the role, former employee
    A great career for those willing to do the job they were employed for, you will be recognised.
    The good thingsAmazing management team, excellent opportunities. CBD location, flexible working hours.
    The challengesLimited budget working for government for perks for motivation.
    4.0
    Contact Centre Consultant.
    Sep 2016
    Zillmere QLD 40341 to 2 years in the role, former employee
    Enjoyed my time there.
    The good thingsGreat working environment. Good management support.
    The challengesWorked as a temp for 12 mths and they hired new pwrmanent people. Disappointed no transition for current Temps.
    4.0
    Operations Manager Workforce Planning & Performance
    Feb 2016
    1 to 2 years in the role, former employee
    A learning experience
    The good thingsManagement were supportive
    The challengesWork life balance was challenging with the requirements of the services delivered. Jobs for the mates was always a stigma.
    4.0
    Customer Service Advisor
    Feb 2016
    1 to 2 years in the role, current employee
    I had the best year that i had worked there.
    The good thingsHours, people, and the environment.
    The challengesSo many different services.
    2.0
    Business Program Manager
    Sep 2015
    1 to 2 years in the role, former employee
    Low level of program/project management maturity with very limited career opportunities
    The good thingsGreat team of staff
    The challengespoor leadership and management practices
    1 person found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.