Smokemart and Giftbox
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    Smokemart and Giftbox
    (65 reviews)
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    Company Reviews

    Working at Smokemart and Giftbox

    2.265 ratings in total
    5
    6
    4
    5
    3
    13
    2
    13
    1
    28
    57%
    Rate salary as high or average
    23%
    Employees recommend this employer to friends
    Work/Life balance
    2.2(64 ratings)
    Career development
    2.2(64 ratings)
    Benefits & perks
    1.8(64 ratings)
    Management
    1.9(64 ratings)
    Working environment
    2.4(64 ratings)
    Diversity & equal opportunity
    2.4(64 ratings)
    Ratings for Smokemart and Giftbox are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 65 reviews sorted by most recent
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    3.0
    Sales Attendant
    Sep 2025
    Adelaide SA 50001 to 2 years in the role, current employee
    Fantastic people to work with at store level with a rotten inner core.
    The good thingsThe team at a store level is fantastic, I love working with these people and I wish I could keep working with them.
    The challengesEver since Viva Energy took over, we all thought it was going to get better and it did for a while. That was until recently. The Area Manager looking after our stores is all for themselves, focused on numbers to "Make themselves look good" for upper management. There's zero support from head office and our hours are being cut big time. We can't improve sales due to illicit tobacco traders and due to where the store is (low income area) no one buys the overpriced GiftBox products you can get for $10 from Temu. No one at store level is happy unless you're one of the pet stores that get all the support from head office, and even then all they do is suck up to the Area Managers. All around the head office and Viva are rotten to the core and they need a rework in how they run their businesses.
    1 person found this helpful
    1.0
    Store Manager
    Jun 2025
    Perth WA 60002 to 3 years in the role, former employee
    Overworked & Under AppreciatedPositives: My team at a store level, I’ll miss them. Negatives: Everything else. Low pay for managers/2IC’s. Lack of support from Area Managers and upper management. Lack of communication. Thankless job. (Most) customers. Unrealistic expectations. No work/life balance. No thank you for my time there from my Area Manager when I resigned. In short, the perfect place to work if enjoy being overworked, underpaid and under appreciated and you would like your mental health to take a hit for the worse. 0/10 Recommend.
    1.0
    Sales Role
    May 2025
    Northam WA 6401Less than 1 year in the role, former employee
    It was great when the good managers were here, but with the current managers you will be hard pressed to find a more soul crushing experience.
    The good thingsIf there are good managers, it is decent. Loved being there when I started with those managers.
    The challengesIf you have bad managers then it is demoralising. Poor quality of life. No support from Head office unless you are management.
    1 person found this helpful
    1.0
    Store Manager
    Nov 2024
    Darwin NT 0800Less than 1 year in the role, former employee
    If your happy to do nothing for little to no money give it a go.
    The good thingsSome of the staff are amazing!!! Some of the customers are awesome.
    The challengesThe staff that aren't amazing get just as many hours cause they are so under staffed. Was questioning why we kept multiple casual and ppt and management staff on as they did nothing for the shift, was on the phone constantly, and bought in their laptop to do their tax return. I was told better than having to close shops ; that's when they bothered to turn up. Ppt staff calling in 10 minutes before shift or 30 minutes after they had started can't come in/ need to go home my kids sick. Amazing staff that did work hard and turned up got the privilege of finishing off others' work or getting to stay longer to cover shifts. There training was dismal, alot of tick that box and when I questioned what it all ment was told no idea I was just told to tick it. Did online training and the was told in store that's not what really happens. The Assistant manager in my shop knew nothing not sure if previous management was scared she'd take her job or she had no real interest in learning. Thinking a bit of both.
    1 person found this helpful
    2.0
    Retail Sales Assistant
    Sep 2024
    Adelaide SA 50001 to 2 years in the role
    An experience sold as great fun, but just a glorified dealer of tobacco profiting off expensive addictions.
    The good thingsCoworkers, frontline and warehouse staff were generally great people. Regular customers are generally good people.
    The challengesExtremely incompetent, politicking and condescending management at all levels. Management is more interested in internal politics than investing in talent and staff. Appallingly unrealistic level of expectations following insufficient training and a general lack of ongoing support.
    2 people found this helpful
    1.0
    Manager
    Oct 2023
    Melbourne VIC 30005 to 6 years in the role
    Mental health decline
    The good thingsChatting with customers
    The challengesno support, weak training, getting stuffed around, unrealistic expectations, constantly adding to your responsibilities while giving nothing in return
    3 people found this helpful
    5.0
    Manager
    Aug 2023
    Newcastle NSW 23003 to 4 years in the role, current employee
    Action packed and it is what you make of it, love my time here
    The good thingsFast paced and team environment, bust but people all help to get things done
    The challengesCovid and some team illness
    1.0
    Customer Service Representative
    Jul 2023
    Delacombe VIC 3356Less than 1 year in the role, current employee
    Fun at the start but not for long
    The good thingsSome customers are really lovely, but management ruins every experience
    The challengesYou're expected to do so much and if you don't you get reprimanded. No appreciation for staff either. They cut back my shifts and didn't give any explanation and now don't talk to me
    3 people found this helpful
    4.0
    Casual sales
    May 2023
    Mackay QLD 47403 to 4 years in the role, former employee
    A strong and understanding leader will get you to jump through hoops and excel.
    The good thingsWhen you have a fabulous group of people pull together to make things happen
    The challengesChanging in Management all the time
    1 person found this helpful
    1.0
    Store Manager
    Feb 2023
    This company does some good things but the cons far outweigh the pro's.. not progressive, they don't want to spend money to make money.
    The good thingsThe people and atmosphere are awesome, people are awesome.. the customer were always amazing too
    The challengesCompany unorganized, not enough budgeted hours.. continuously working 6+ hours on your own. Policies and procedures are forever changing and upper management always changes too
    4 people found this helpful
    1.0
    Retail Sales Assistant
    Feb 2023
    Less than 1 year in the role, former employee
    Only a good job if your desperate for money.
    The good thingsPersonally the only good thing was the pay.
    The challengesAlthough I didn’t have the best experience working there, one thing that was a good challenge was just learning new things that I didn’t know.
    3 people found this helpful
    5.0
    Sales Assistant
    Jan 2023
    1 to 2 years in the role, former employee
    I really enjoyed working at Smokemart.
    The good thingsLoved working there, really great team to work with. Descent pay and shift hours. Procedures are easy to follow, well organised company. Had to leave because of family commitments.
    The challengesNo challenges at all. You do your work and that's it. Don't know why people are complaining.
    1.0
    Assistant Manager
    Aug 2022
    1 to 2 years in the role
    Extremely toxic workplace, high staff change over
    The good thingsThe customers and some team members
    The challengesThe trading hours provided no work/life balance, the extremely high staff turn over, higher management are toxic, unsafe stores, inconsistent information, no recognition
    2 people found this helpful
    2.0
    Store Manager
    Mar 2022
    Feel under valued
    The good thingsThe staff with in the store
    The challengesManaging Wholesale and stock levels/ deliveries during peak seasons
    1.0
    Assistant Store Manager
    Jan 2022
    Less than 1 year in the role, former employee
    Very bad, no support systems, no training to speak of.
    The good thingsNice local crew to work with
    The challengesNo help when needed, tactics from senior management of corporation abysmal
    2 people found this helpful
    2.0
    Store Manager
    Dec 2021
    5 to 6 years in the role, former employee
    had a great career development despite any help from upper management however poor attitude from that management encouraged people to seek other career paths
    The good thingsstore level teams are fantastic. great personality diversity and work eithics
    The challengescommunication and direction lacking in current above store level management
    3 people found this helpful
    1.0
    Store Manager
    Sep 2021
    former employee
    Literally one of the worst companies I’ve worked for
    The good thingsStaff instore were always great and willing to go the extra mile, customers always friendly and my particular store had a good atmosphere that we created together
    The challengesAbsolutely everything, low pay, no support from upper management, no work/life balance, no staff and it took too long to get more staff, unrealistic targets that you don’t even get incentivised on, unrealistic expectations from management. No staff room so breaks had to be taken outside or in your car, and rarely two people working at the same time so you couldn’t take a break anyway.
    5 people found this helpful
    1.0
    Assistant Manager
    Jul 2021
    3 to 4 years in the role, former employee
    No recognition Low pay Not a good bye when left for a new career
    The good thingsAmazing co workers and make lifetime friends Every store is supported for one another
    The challengesNo recognition No staff Working sick if you sick
    4 people found this helpful
    4.0
    Assistant Manager
    Mar 2021
    3 to 4 years in the role, current employee
    Overall, great place to work and advance your retail career.
    The good thingsThe team, the customers, the products
    The challengesdeadlines, system being slow (older version, currently updating)
    1.0
    Assistant Manager
    Dec 2020
    Less than 1 year in the role, current employee
    A nightmare of a place to work.
    The good thingsNothing at all. Low salary, management is ridiculous and communication is poor.
    The challengesThe salary is a joke, the management is poor, mentally draining, unprofessional. Care more about the money than staff. They make that much money but cant pay staff any better???? I would not recommend this job to anyone!
    12 people found this helpful
    2.0
    Retail Sales Assistant
    Nov 2020
    1 to 2 years in the role
    The love of the job will fade and it will become soul sucking
    The good things-some good coworkers -the customers are amazing -pays really well
    The challenges-the targets are just too much -too much expectation -you will be expected to work over your shift with no pay -management and hire ups can be challenging to deal with
    3 people found this helpful
    1.0
    Sales Assistant
    Aug 2020
    A real disappointment
    The good thingsMade a few good friends
    The challengesMiddle management , pay vs expectations
    3.0
    Sales Assistant
    Mar 2020
    Less than 1 year in the role, former employee
    Great second job or in between job.
    The good thingsGreat store managers and area manager while I was there and it’s a great atmosphere with co workers.
    The challengesHigher management don’t assign appropriate hours to the store. To much work to be completed when you’re on a 3-4 hour shift with deliveries, merchandising and general cleaning when there was only 2 people on in store. Growth within the company was difficult and age and gender definitely play a role in their choices.
    3 people found this helpful
    1.0
    Manager
    Mar 2020
    Less than 1 year in the role, former employee
    Do not apply or work here, it was the worst place to work. They care about $$ more than staff.
    The good thingsThe regular customers.
    The challengesNo work life balance, work 10hr days with out breaks, none to little training, management treat you badly.
    7 people found this helpful
    3.0
    Warehouse Assistant
    Mar 2020
    3 to 4 years in the role, former employee
    Easy environment to work in if ur made of steel and can handle criticism.
    The good thingsGetting paid, working with people that r good workers.
    The challengesSome management, working ur but off with no recognition.
    1 person found this helpful
    1.0
    Store Manager
    Feb 2020
    All AustraliaLess than 1 year in the role
    Lowest paying store management
    The good thingsMy store team and customers
    The challengesLow Pay Management don't know what they are doing Poor Training General lack of assistance
    4 people found this helpful
    1.0
    Warehouse Assistant
    Feb 2020
    Less than 1 year in the role, former employee
    Horrible. Do yourself a favour and apply elsewhere
    The good thingsGetting out of there
    The challengesThe people, The management is so poor. The worst company in terms of support or growth. Zero perks, every man for himself. Do not follow health and safety guidelines.
    2 people found this helpful
    1.0
    Area Manager
    Jan 2020
    Horrible company to work for.
    The good thingsNothing, absolute horrible company to work for.
    The challengesManagement was not very good. No structure. Salary Dismal NO work/life balance at all
    2 people found this helpful
    1.0
    Retail Sales Assistant
    Jan 2020
    former employee
    Horrible
    The good thingsNothing, it’s only enjoyable if you work with people that decent
    The challengesDealing with customers that complain about prices of smokes. Dealing with the poor management
    1.0
    Manager
    Nov 2019
    Worst ever
    The good thingsNothing. There is no support. It is mentally challenging. You get put down by management everyday.
    The challengesGetting through to the thick as management and staff when you need help
    1 person found this helpful
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