St George Bank
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    St George Bank
    (138 reviews)
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    Company Reviews

    Working at St George Bank

    3.5138 ratings in total
    5
    48
    4
    35
    3
    17
    2
    11
    1
    27
    87%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(138 ratings)
    Career development
    3.4(138 ratings)
    Benefits & perks
    3.6(138 ratings)
    Management
    3.1(138 ratings)
    Working environment
    3.5(138 ratings)
    Diversity & equal opportunity
    3.7(138 ratings)
    Ratings for St George Bank are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 138 reviews sorted by most recent
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    1.0
    Bank Empoyee
    Aug 2025
    Gosford & Central Coast NSWLess than 1 year in the role, former employee
    Do not do it to yourself. There are better jobs out there.
    The good thingsSome of the staff were wonderful people. Good parking.
    The challengesThe stress and pressure you are under hit you from all sides. Understaffed and poorly paid, both customers and managers, branch and corporate, make working a living hell. Sales targets are all they care about. You as an employee mean nothing.
    2 people found this helpful
    4.0
    Administration Assistant
    Jan 2024
    Port Macquarie NSW 2444
    I wish I was still working there
    The good thingsI really enjoyed all the lovely customers we had coming in, apart from that I enjoyed my job immensely, I was given a lot of responsibility and had a very good manager who supported me if needed. The staff I worked with were all friendly, caring people.
    The challengesSometimes the deadlines were a challenge, but I managed to get through them, working extra time when needed
    1 person found this helpful
    1.0
    Customer Adviser
    Oct 2022
    former employee
    very bad environment to work with, everyone very competitive. Management are bad and rude to staffs.
    The good thingsstaff benefits are good
    The challengesthe company did not provide enough training. All they want are sales and sales!
    1 person found this helpful
    5.0
    Personal Banker
    Sep 2022
    3 to 4 years in the role, former employee
    I would recommend this company if you are looking at finance and career advancement
    The good thingsAmazing company, easy to work for, great colleges
    The challengesas customer moved to Digital banking STG kpis were hard to achive
    1.0
    Customer Service Specialist
    Jul 2022
    9 to 10 years in the role, former employee
    Glad to be out of a toxic working environment
    The good thingsNice team members but high staff turnover
    The challengesAlways short staffed. You are made to feel like the worst person if you are sick. You have to put annual leave in 1 year in advance and it’s so hard to get a random off
    4.0
    Bank Teller
    May 2022
    3 to 4 years in the role, former employee
    I enjoyed working for the Bank
    The good thingsFriendly staff skilled in their roles
    The challengeslunch breaks could be 15 minutes longer
    5.0
    Administration Manager
    Feb 2022
    Learn a lot about working as a team and how to grow a business and keep customers happy
    The good thingsLots of Opportunities for promotion and great Team environment
    The challengesConstant growth and staff shortages
    4.0
    Senior mobile lending manager
    May 2021
    Great place to work, inclusive
    The good thingsI work with great management
    The challengesAt them time, too many cross sales required
    1 person found this helpful
    1.0
    Branch Manager
    Dec 2020
    Stressful but well paid. Not worth it in the end.
    The good thingsGood pay, some great staff
    The challengesNo/to little training. No support. No real perks/company offers. High sales pressure environment.
    1.0
    Customer Service Specialist
    Nov 2020
    former employee
    Awful. A bad experience
    The good thingsVery few things. Some people were nice and friendships with other staff helped get you through the day but that’s about it. A character-building exercise
    The challengesAn emotionally stressful high pressure working environment with a huge workload. This job is all about getting sales. Everything is micromanaged including giving multiple daily updates on your sales and KPI’s. The targets are never ending and unrealistic, and do not factor in things like staff shortages. There is strict measuring of start times and lunch breaks and really no job flexibility. Some managers have no idea how to treat people and have no empathy for you if you are unwell. Staff are undervalued and viewed as an easily replaceable number. The culture is a competitive sales culture and the working environment is often toxic and rigid. Customers will take out their frustrations on you and at the same time you are under pressure to achieve your KPI’s.
    2 people found this helpful
    2.0
    Sr Customer Service Specialist
    May 2020
    3 to 4 years in the role, former employee
    People working with you makes it bearable to work else one would prefer to work anywhere else
    The good thingsThe teams working in the branch are good people but that's about it
    The challengesNo internal progression. Management prefer to hire people from outside with lower skills and much better pay than progress internal staff. No resolution of internal complaints Most of the processes are outdated with a hard sales culture despite management telling that its customer oriented which becomes misleading. Micromanagement is done at very core as managers questions you why sales are not being performed despite knowing that there are no customer walk ins.
    2 people found this helpful
    1.0
    Sales Manager
    Mar 2020
    7 to 8 years in the role, current employee
    Management treat staff as a disposable commodity, easily replaced.
    The good thingsThere are very few good things about St.George/Westpac that readily come to mind, the best part would be working with some of the staff who go out of their way to be as friendly as possible
    The challengesManagement keep setting unattainable performance goals and unrealistic expectations re: work being performed within allotted time frames when they keep stripping staff out and relocating jobs offshore and expect staff to take up the slack and work longer hours than normal to make up the difference.
    2 people found this helpful
    5.0
    Personal Banking Specialist
    Mar 2020
    Less than 1 year in the role, current employee
    Challenging but very rewarding job
    The good thingsManagement is very helpful. My career growth chart is in place and management is aware of the same.
    The challengesCustomer facing job is difficult in banking as I have found people are not happy with banks in general
    3.0
    Customer Service Specialist
    Mar 2020
    Challenging because management keeps changing that can affect your career growth
    The good thingsPersonal Banking benefits, salary continuance, and friendly environement
    The challengesManagement keeps changing and not as supportive in career growth
    5.0
    Customer service Officer
    Mar 2020
    11 to 12 years in the role, former employee
    Enjoyed working for St George great people
    The good thingsClose to home Work life balance
    The challengesNothing to say Had a great time
    5.0
    Customer Service Role
    Mar 2020
    3 to 4 years in the role, former employee
    awesome!
    The good thingsalmost everything the perks, the environment and the people
    The challengessometimes there are challenges with people however the leadership within the teams always resolve anything and everything.
    4.0
    Digital Customer Specialist
    Mar 2020
    5 to 6 years in the role, current employee
    Love working.for St George
    The good thingsGreat work environment, work life balance, salary and benefits.
    The challengesNot many opportunities in WA
    1 person found this helpful
    5.0
    Customer Service Representative
    Mar 2020
    1 to 2 years in the role, former employee
    wonderful
    The good thingsthe support is endless
    The challengessales or refering leads
    5.0
    Customer Service Adviser
    Mar 2020
    1 to 2 years in the role, former employee
    Brilliant positive team culture
    The good thingsBrilliant work culture
    The challengesBranch closures. Other than that, nothing.
    1.0
    Customer Service Role
    Mar 2020
    It was not good
    The good thingsThe other staff you get to work with
    The challengesThe management is a problem
    1 person found this helpful
    3.0
    Customer Service Role
    Nov 2019
    1 to 2 years in the role, former employee
    Overall a good experience, good place to learn customer service and time management.
    The good thingsWork/Study/Life flexibility of hours. Good pay.
    The challengesCustomers Managers (depending on who)
    4.0
    Senior Commercial Account Executive
    Nov 2019
    1 to 2 years in the role, former employee
    A good organisation to work for.
    The good thingsPeople I worked with.
    The challengesThe management. For many reasons.
    4.0
    Mortgage assessor
    Nov 2019
    7 to 8 years in the role, former employee
    Great culture and pleasure to work there
    The good thingsGreat culture and team environment
    The challengesSystems / tools to complete job
    1.0
    Customer Service Adviser
    Nov 2019
    1 to 2 years in the role, former employee
    Eye-opening
    The good thingsNot much. The functions
    The challengesJust being a glorified sales person with no career prospects unless you knew someone.
    1 person found this helpful
    2.0
    Customer Service Specialist
    Nov 2019
    There were many favourites of management who do well there
    The good thingsFriends I made but nothing else
    The challengesthe sales pressure if you didn’t get your home loan leads you would be on a conference call the area manage r to discuss why
    1 person found this helpful
    4.0
    Customer Service Representative
    Nov 2019
    Less than 1 year in the role, current employee
    It’s been a great experience to start my career in the financial services sector.
    The good thingsGreat place to work with continued growth opportunities
    The challengesI haven’t come across any challenges as of yet.
    1.0
    Branch Manager
    Nov 2019
    5 to 6 years in the role, former employee
    Bad management, no support.. no idea
    The good thingsNothing, there was nothing good
    The challengesManagement who did not understand Regional banking... it's so different than the big 4
    1.0
    Lending Support Manager
    Sep 2019
    5 to 6 years in the role, former employee
    Poor management and no work life balance. Expectations are set way to hight
    The good thingsGreat peers that rally together to make change.
    The challengesBeing over worked and under paid
    1 person found this helpful
    5.0
    Customer Service Specialist
    Sep 2019
    1 to 2 years in the role, former employee
    Amazing experience
    The good thingsThe workplace environment
    The challengesMeeting KPIs and sales target
    5.0
    Lending Manager
    Sep 2019
    Less than 1 year in the role, former employee
    Great place to work for.
    The good thingsGood culture and opportunity of advancement
    The challengesSystem and process is pretty old.
    1 person found this helpful
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