St Johns Community Care
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    St Johns Community Care
    (56 reviews)
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    Company Reviews

    Working at St Johns Community Care

    3.456 ratings in total
    5
    28
    4
    4
    3
    2
    2
    4
    1
    18
    91%
    Rate salary as high or average
    61%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(56 ratings)
    Career development
    3.4(55 ratings)
    Benefits & perks
    3.6(56 ratings)
    Management
    3.3(56 ratings)
    Working environment
    3.4(56 ratings)
    Diversity & equal opportunity
    3.7(55 ratings)
    Ratings for St Johns Community Care are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 56 reviews sorted by most recent
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    1.0
    Administration Officer
    Jan 2026
    Cairns QLD 48701 to 2 years in the role, former employee
    Horrific, terrible, disgusting, do not work here.
    The good thingsNo one cares if you are late for work or if you go on extra long breaks to walk around the shopping center. Also if you do a lot of good work and educate yourself in your spare time so you can do your job better, the higher ups in management will tell you you don't deserve higher pay. Then when you quit they will re-advertise your position with a significantly higher salary and make no attempt to keep you on board.
    The challengesManagement are horrible, horrendous people who treat people like numbers. Doesn't make a lot of sense when you consider they are supposed to be focused on helping people, but don't help their staff. All of the Disability/Aged care support workers employed here are casual, even if they have been with the company 5+ years, its honestly disgusting.
    4 people found this helpful
    5.0
    Support Worker
    Jan 2026
    Innisfail QLD 4860Less than 1 year in the role, current employee
    Great staff. Variable work, great clients, and very good pay for the work
    The good thingsI have really loved joining the industry and getting to know the cassowary Coast region, not to mention all of the amazing clientele in the area. The role has a lot of variety which makes each day and week relatively fresh. For me this is very important. Being a casual employee has its perks of adjusting availability to as much and as little as you want. (with enough notice of course)! I found the Office staff to be really supportive and educational. Never have I felt like I’m in trouble or I’ve done something terribly wrong so I really appreciate the environment they have l cultivated.
    The challengesNothing really that can be improved other than the program we use, however with that said they are actively working on it and open to suggestions Broadly. I’m very happy with my role here at SJCC.
    1 person found this helpful
    5.0
    Care Support Worker
    Jan 2026
    Innisfail QLD 4860Less than 1 year in the role, current employee
    Very rewarding, best team to work with very supportive
    The good thingsSuch a great team to work with, supporting bosses/ administration team always there to help and care for their staff.
    The challengesNothing needs improvement as there is plenty of support and i love my role that I am in very rewarding.
    1 person found this helpful
    5.0
    Client Services Officer
    Jan 2026
    Innisfail QLD 48601 to 2 years in the role, current employee
    Best Career move i have ever made.
    The good thingsGreat work life balance. Beautiful team and care staff who go above and beyond to ensure clients needs are me
    The challengesNothing. Love everyday
    1 person found this helpful
    5.0
    Manager
    Dec 2025
    Northern QLD4 to 5 years in the role, current employee
    Amazing place to work
    The good thingsManagement is exceptional. Great work hours and even better pay. Really well looked after, respected and supportive. Quarterly lunches, Christmas Parties, Festivals etc. OH, and a day leave for your Birthday.
    The challengesNo challenges as such with ST John's. More Aged Care act and the changes - but St John's are so supportive
    1.0
    Senior Manager
    Sep 2025
    Cairns QLD 4870Less than 1 year in the role, former employee
    never ever return and stand proud to every day you survive
    The good thingsNone - Management will drive you to the bone, and even pay to hide the reviews
    The challengesIts common knowledge throughout the sector and in Cairns why the locals avoid this place....don't demoralise yourself and work for these people who have no ethics, or values and everything is driven by one individual and the cash tin
    5.0
    Support Worker
    May 2025
    Innisfail QLD 48602 to 3 years in the role, current employee
    An excellent organization to be a part of.
    The good thingsFlexibility in a casual position. Good salary. Friendly environment. It’s a pleasure working with clients, helping them with their daily routine.
    The challengesThey don't have permanent part-time positions available, regardless of how long you work with them.
    5.0
    CSP
    May 2025
    Innisfail QLD 4860Less than 1 year in the role, current employee
    I have never worked with such an amazing team, awesome work environment, and just such a great company to work for.
    The good thingsI love working with such a great team, very supportive and helpful and always there when you need them.
    The challengesThere is nothing I don’t like I love everything about my position and wouldn’t change a thing.
    5.0
    Care Staff
    May 2025
    Innisfail QLD 4860Less than 1 year in the role, former employee
    I thoroughly enjoy working for St John’s Community Care, the Office Staff are always helpful and the clients are always happy to have our help!
    The good thingsI enjoy helping people and caring for people and helping them enjoy their independence while living in their own home
    The challengesI take on any challenge and try to turn it into a positive outcome
    5.0
    Aged Care Support Worker
    May 2025
    Innisfail QLD 48603 to 4 years in the role, current employee
    Centre based care is incredibly fun and fulfilling love every minute
    The good thingsFamily vibe. Great people and supportive management
    The challengesTravel though pays well
    5.0
    Community Services Facilitator
    May 2025
    Innisfail QLD 48602 to 3 years in the role, current employee
    The environment is both fulfilling and rewarding, making it a great place to work for those who want to make a difference in people’s lives. Highly recommend.
    The good thingsSt John’s offers numerous opportunities for personal and professional growth, allowing you to develop valuable skills while making a real impact in the community. It’s an amazing fit for anyone who has a passion for giving back and helping those in need.
    The challengesNavigating and understanding the changes that come from the Government.
    5.0
    Carestaff
    May 2025
    Innisfail QLD 48604 to 5 years in the role, current employee
    Best decision I’ve made changing industries, so many ways to grow - I love my job.
    The good thingsThe good feels you have after a days work, knowing you have helped somebody in need.
    The challengesThe travel is tiring however, pays well.
    5.0
    Care Staff
    Apr 2025
    Innisfail QLD 48601 to 2 years in the role, current employee
    St John's has been amazing to work for for the past year, I've grown confidence in my ability, gained new skills and have been encouraged every step of the way.
    The good thingsI enjoy engaging with my clients on a day to day basis and getting to know them. A refreshingly positive work environment since starting my. I quite often receive emails and calls about positive feedback from management. Very good pay, excellent work/life balance and flexibility.
    The challengesLearning a whole new world of procedures to follow and stepping out of my comfort zone. Taking a risk on a whole new role.
    4.0
    Client Service Planner
    Mar 2025
    Innisfail QLD 48601 to 2 years in the role, current employee
    Great place to work
    The good thingsGreat Team , client focused.
    The challengesNavigating HCP changes and clients excepting the changes.
    5.0
    Care Staff
    Mar 2025
    Innisfail QLD 48601 to 2 years in the role, current employee
    I've been working as a care staff for just over two years now and loving it. The hours are very flexible and the pay is good. I really enjoy working with the elderly in the community.. I have a few kids and St John's have a great work life balance, wish I had stated this type of work earlier, love it!
    The good thingsFlexible, work like balance
    The challengesThe start for me was challenging, getting use to how things work after 2 weeks it was great
    3.0
    Personal Care Worker
    Mar 2025
    Taigum QLD 40181 to 2 years in the role, current employee
    More of a cleaning company that pays well than a NDIS company
    The good thingsRostering staff are friendly and are understadning to your situations. Good pay
    The challengesIf you are looking to utilise your Cert III, not the best as it is heavy on cleaning, sometimes you'll do 4 cleans a day and can get tiring. Staff are very possessive over clients as most staff are long-time staff. Unlikely to get long shifts.
    1.0
    Community Aged Care Worker
    Jan 2025
    Innisfail QLD 48601 to 2 years in the role, former employee
    You are just another number to this company.
    The good thingsPay is good including travel pay. Clients are generally quite good to staff.
    The challengesManagement is a nightmare to deal with. Care staff are treated as expendable and not respected for their constant labour. Care staff go above and beyond for very little to no recognition or positive reinforcement. Management will however point out each and every small mistake Care staff make. You will be hasselled and threatened about log in times. And if you don't agree to exactly what they want in terms of your roster, you will be let go.
    2.0
    Administration/Finance Officer
    Mar 2024
    Cairns QLD 48701 to 2 years in the role, former employee
    Staff turnover is the highest I have ever seen. Not just for Support Workers, but for Administration Staff as well. It is a very toxic environment.
    The good thingsThe office is a lovely & new place to work in.
    The challengesManagement do not care. You are just a number in a position & nothing else.
    1 person found this helpful
    3.0
    Careworker
    Jan 2024
    Cairns QLD 4870Less than 1 year in the role, former employee
    treacherous
    The good thingsCareer progression, opportunity to work and educate in the field.
    The challengesEverything is your responsibility and your fault, very little guidance or positive reinforcement from management. You are just a name and a tab on their end, who cares who you are as a person. Travel times between clients are tight, forcing you to feel rushed and potentially put yourself at risk, additionally workers are grilled on being few minutes late logging on to the next client. Do your self a favour and don't apply to this organisation.
    5 people found this helpful
    5.0
    Office Staff
    Oct 2023
    Innisfail QLD 4860Less than 1 year in the role, current employee
    Love my role at St Johns. Enjoy working with the office team as well as interacting and building relationships with the care staff and client's.
    The good thingsPreviously worked in childcare for 8 years where I experienced very poor management. After moving to St Johns, I experienced amazing management who are very supportive and understanding. So easy to talk to.
    The challengesI experienced / experience very few challenges. My main role is rosters, which I got 1 on 1 training for for 2 weeks. If I am ever stuck, the Roster's team in Cairns are very approachable to and always offering a helping hand.
    5.0
    Care Staff
    Oct 2023
    Taigum QLD 40183 to 4 years in the role, current employee
    Best job I've ever worked
    The good thingsGreat pay Flexible hours and availability Minimal weekend work Supportive work environment (colleagues and bosses) Staff events Inc Xmas party Bosses eager to improve/fox issues and accept feedback
    The challengesThere aren't any challenges present that are a result of the Brisbane office team and any challenges presented to you by clients are often resolved with a phone call or email to the office.
    1.0
    Careworker
    Oct 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Regrets.
    The good thingsThe pay is good. To make up for the lack of hours.
    The challengesManagement is a drain to talk to, rostering staff in the office are insanely rude and think you’re less than them. No notice on changes to your day. Ads say minimum 20 hours but you can get anywhere from 0. Draining place to work
    2 people found this helpful
    5.0
    CSP
    Oct 2023
    Cairns QLD 48701 to 2 years in the role, current employee
    St. John's is so client and employee focused and takes the time to treat everyone with empathy and appreciation
    The good thingsThere is a great working environment and culture every one is valued and works as a team.The company recently introduced flexible working hours which has been so good. The clients and everyone we work with are so happy and obliging
    The challengesThe day just goes so fast.
    5.0
    Service Planner
    Aug 2023
    Cairns QLD 48703 to 4 years in the role, current employee
    Awesome organisation. Awesome Team. Awesome clients
    The good thingsOrganisational culture and flexible working hours
    The challengesNot enough hours in the day
    5.0
    Care Staff
    Nov 2022
    1 to 2 years in the role, former employee
    St. John's is an amazing organisation providing great experiences for clients and staff.
    The good thingsI work at the Young Lifestyle Village as a disability Support worker. The residents are amazing and each day a wonderful experience. St. John's management is so supportive and always willing to spend time with me and the residents. Always lots of activities and things to do for everyone. They have an amazing community centre and also the heated therapy pool where we assist the residents in the pool
    The challengesIt is sometimes a challenge when a resident is not having a good day and trying to lift their spirit and join the activities.
    5.0
    Administration Officer
    Sep 2022
    3 to 4 years in the role, former employee
    This is definitely my forever job with lots of opportunity and reward
    The good thingsSupportive Management and Mentors with great experience and understanding Great variety of work each day. Everyone is enthusiastic and positive.
    The challengesThe biggest challenge is that the day goes by so quickly and wanting to do so much more.
    5.0
    Client Services
    Feb 2022
    1 to 2 years in the role, current employee
    St. John's positive working environment and culture together with management that recognises each persons individual contribution and the endless opportunities offered to me to support people of all abilities to live the life that they choose.
    The good thingsThe endless opportunities to grow and progress and each individual being recognised supported to learn and excel in any role. I never believed that it was possible to find an organisation like St. John's that is so positive and rewarding. The cross training that management provides is amazing. I just love coming to work every day to make a difference to clients and colleagues.
    The challengesPeople who have left the organisation and have an axe to grind and simply have nothing better to do with their time than try to cause harm to others by spreading rumours, and toxic misinformation about a great community organisation and there staff that puts their clients and employees at the centre of everything they do.
    1.0
    Careworker
    Dec 2021
    Less than 1 year in the role, former employee
    Warning! Constant recruit for a reason
    The good thingsCo-workers helping each other
    The challengesPoor manangment and roster team
    7 people found this helpful
    5.0
    Care Staff
    Dec 2021
    1 to 2 years in the role, current employee
    Thank You St. John's Community Care because I never imagined that I would ever find my forever job
    The good thingsThe diversity and inclusivity of clients and staff. I have never worked for an organisation that is supportive. It is a very positive and friendly environment and every day brings so much satisfaction knowing that my efforts make such a difference to so many people.
    The challengesCreating positive experiences for clients and to make a difference in their day.
    5.0
    Client Services Planner
    Jun 2021
    3 to 4 years in the role, current employee
    I really enjoy coming to work each day and keeping busy
    The good thingscross training in multiple areas knowing you are part of making a difference to people's lives
    The challengesthere is so much to learn across multiple funding streams however there is lots of support from management and training
    2 people found this helpful
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