Incompetent and hostile management team.The good thingsWorking autonomously, generally working alongside staff who support and appreciate your work, Patient appreciation & instant (usually good) feedback.
The challengesEmployees at this company face a lack of support and communication from direct managers and trainers once in the collection centers. Emails raising issues are ignored unless followed up, leading to rude and defensive responses from management. Despite claiming to be supportive, management's behavior changes when in a bad mood or when business operations are affected. High staff turnover and favoritism are commonplace, with limited career development opportunities. Increasing hourly rates requires additional training or working long hours. Management is perceived as grumpy and unresponsive, expecting 6-day work weeks and shutting down collection rooms due to staff shortages. Their inadequate management experience is evident in their handling of staff communication and problem resolution.