Summerland Bank
(35 reviews)
Company Reviews
Working at Summerland Bank
3.935 ratings in total
5
18
4
7
3
3
2
3
1
4
63%
74%
Work/Life balance
3.9(35 ratings)
Career development
3.5(35 ratings)
Benefits & perks
3.7(35 ratings)
Management
3.5(35 ratings)
Working environment
4.0(35 ratings)
Diversity & equal opportunity
4.1(35 ratings)
Reviews
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5.0
Branch Team Leader
Feb 2026Grafton NSW 2460Less than 1 year in the role, current employee
Well worth the career change, fantastic work culture and support.
The good thingsThe team environment and the culture provided by Summerland.
Everyone has been very patient and helpful, Summerland has a really good Induction program.
The challengesNothing that I can think of so far.
5.0
Manager
Feb 2025Lismore NSW 24801 to 2 years in the role, current employee
Great place to work. Inclusive and genuine.
The good thingsGreat culture and conditions. Lots of great staff to work with.
The challengesVery busy, fast paced, lots to do.
5.0
Branch Manager
Nov 2024Grafton NSW 2460current employee
I thoroughly enjoy working here and recommend Summerland to anyone seeking a great job.
The good thingsWorking with a supportive team and having lots of encouragement from other staff.
The challengesHaving access to physical support where needed due to isolation of branch.
5.0
Customer Experience Team Member
May 2024Lismore NSW 2480
It's wonderful to be a part of this organisation and contribute to its growth.
The good thingsThe organisation truly values diversity. Offering flexible work hours allows employees to tailor their schedules to personal needs. Openness to different opinions. Management actively encourages employees to express their opinions, even if they differ.
The challengesWorking in an environment with a limit number of staff.
5.0
Banking Specialist
Feb 2024Lismore NSW 2480Less than 1 year in the role, current employee
I'm happy to be working for a progressive local business who is genuinely concerned for the customers, staff and community
The good thingsVery friendly work culture, great business ethics plus community involvement
The challengesAlways something new to learn, plenty of challenges to help with personal growth
Processes are being streamlined which will assist with a consistent approach
5.0
Banking Adviser
Feb 2024Lismore NSW 2480Less than 1 year in the role, current employee
My experience with Summerland has been universally excellent.
The good thingsGreat working environment and a great team. Very supportive across the board and especially management.
The challengesSome site-based issues while branch is being renovated
4.0
Manager
Sep 2023Lismore NSW 24801 to 2 years in the role, current employee
Definitely one of the best places to work in the Northern Rivers.
The good thingsFast paced dynamic environment with great people and leadership driving continuous improvement. An organisation that genuinely takes ethics and its environmental impact seriously. Working in Lismore HQ is an increasingly fun place to be as the office culture returns to normal after COVID and flooding.
The challengesBeing a small organisation with finite resources, the workload and expected delivery dates can be unrealistic at times. The banking industry can of course be challenging from a compliance/process/regulatory perspective taking up a notable amount of the week depending on the position. This can make innovation and implementing improvements more difficult. The Lismore office is pretty grotty and 80s era dated and in need of modern renovation.
5.0
Accountant
Apr 2023Lismore NSW 2480
A very welcoming experience.
The good thingsWork culture if very friendly and the people are easy to get along with.
The challengesNot too many, but the salary could be higher. Also working in small teams is nice but there's not as much room for career progression.
4.0
Team Leader
Nov 20223 to 4 years in the role, former employee
Ethical employer with good community values that encourage staff to ensure customers feel valued
The good thingsGreat ethics & community based credit union
The challengesShort staffed & average pay
3.0
Head office
Aug 2022Good experience of a local financial institution
The good thingsEquipment, work/life balance.
The challengesManagement, cliques within the organisation.
2.0
Banking Specialist
May 20223 to 4 years in the role, current employee
I enjoyed working with certain people but it was a toxic work place.
The good thingsThe friends I made.
The challengesManagement and Executives. Thanks
4.0
Lending Specialist
Feb 2022Less than 1 year in the role, current employee
Experienced operators who have the confidence and ability to drive the business forward whilst truly caring for the needs of their staff
The good thingsTreated as an equal. My experience is recognized and appreciated. Systems, procedures and policies are easy to use. Management listens and keeps in contact. Morale is excellent.
The challengesGetting the brand name recognized in the Clarence Valley so that we can grow the business. Covid and staffing issues have meant limited opportunities to network and walk the streets
5.0
Banking Advisor
Nov 2021Less than 1 year in the role, current employee
Fantastic culture, a company with an exciting future ahead.
The good thingsThe culture being fostered. The business has direction where senior management take the time to listen and most importantly take action. The company lives its core values and is constantly striving for improvement.
The challengesProcesses need to be streamlined for a consistent approach. Depending on location, workload can become quite busy. The salary is low when compared to the bank award, but as a credit union it is average.
5.0
Payroll Specialist
Jul 2021current employee
Great culture. Supportive. A pleasure to be at each day.
The good thingsGreat culture, an organization that actually follows its values and cares for its staff. The team and staff throughout are friendly and supportive.
The challengesNothing negative. Good workload and always something new to learn, plenty of challenges to not make each day mundane.
5.0
Banking Advisor
Apr 2021Great
The good thingsGreat branch staff and management, higher management is very considerate of the needs of their staff and accommodates well when they can, good working conditions.
The challengesThe banking system can be a pain, it is quite backwards sometimes. The smaller branches are understaffed so time off is hard to come by.
Summerland Credit UnionThanks for the review!
We understand that the banking system can be time consuming. It is of the utmost importance that we handle customers banking ethically, respectfully and accurately.
We do acknowledge that there was a period of time where we were under-resourced. We are working tirelessly to rectify this and improve work-life balance to retain valuable employees.
We would love to hear any suggestions and improvements you may have that might save time, please feel free to contact HR, [email protected]
30d+ ago
1.0
Banking Adviser
Mar 2021Awful. Avoid at all costs
The good thingsAdditional week of annual leave.. if you ever get it approved to use it
The challengesIf you aren't working in the Lismore branch, it's a terrible experience. Branches understaffed, overly cumbersome processes, awful pay, no transparency, terrible management, worse senior management, toxic culture, no career advancement or development
1 person found this helpful
Human ResourcesThanks for the review. We appreciate any chance to improve any opportunities for our employees. We comprehend that development and career advancement for our staff at any level is needed as well as the transparency of communication between manager, employee and fellow employees.
If you would like to provide further details into your particular experience, please contact HR, [email protected].
30d+ ago
5.0
Frontline
Mar 2020A rewarding company to work for who care about their employees, the environment & their customers.
The good thingsThe people who work there are friendly and helpful
The challengesThere are no challenges, they are all opportunities!
Summerland Credit UnionThanks for the review!
We have a great Learning and Development Program in place to assist staff in improving, developing and feeling challenged.
30d+ ago
4.0
Manager
Jan 2020current employee
Very enjoyable so far
The good thingsPeople, Products and IT systems
The challengesScale is small but building
Summerland Credit UnionThanks for the review!
We are very proud of our culture here at Summerland and are always looking to improve our people with the assistance of the Learning and Development Program we have in place.
We are working towards building our brand and hiring valuable employees.
30d+ ago
5.0
Banking Adviser
Jan 2020current employee
Supportive & Positive Work Environment
The good thingsSupportive work environment, everyone is so lovely and always happy to help. Genuinely care about their staff. Great company values & staff benefits.
The challengesStarting with no financial experience what-so-ever has been challenging as there is a lot to learn, but fellow staff & management have been very encouraging and helpful along the way.
Summerland Credit UnionMany thanks for the review!
We're very proud of our culture and values.
We're pleased to hear that you received a great learning program and a positive interaction with fellow employees and management.
30d+ ago
4.0
Accountant
Nov 20195 to 6 years in the role, current employee
Rewarding and enjoyable.
The good thingsGood mentors to guide and teach you.
The challengesThe industry changes very frequently.
Summerland Credit UnionMany thanks for the review!
We understand that the Banking Industry is constantly adapting. We want what is best for our customers and staff by providing banking solutions that meet customer needs.
Along with our Learning and Development Program, we also have a Coaching and Mentoring Program that is designed to deliver exceptional customer service and banking solutions, positioning Summerland as the preferred financial services provider.
30d+ ago
2.0
Manager
Nov 2019Would not recommend this as a place for long term employment.
The good thingsWork life balance.
Tech team are great and up to date with the latest technology.
The challengesSenior management have been there far too long.
Pay is terrible.
Not much room for career advancement.
3.0
Banking Adviser
Nov 2019All hype
The good thingsThe customers are great and there is always something to learn and do.
The challengesManagers, outdated software systems and policies and procedures that aren't updated in a timely manner.
Summerland Credit UnionThanks for the review!
We have various departments that collaborate frequently to make sure all our software systems, policies and procedures are updated and modern as well as streamlining these processes.
We're pleased to hear that you enjoyed interaction with the customers.
30d+ ago
4.0
Banking Adviser
Nov 2019Would recommend despite the not so good stuff because the good stuff made up for it ;)
The good thingsMy senior and management team were great to be able to be transparent with and it went both ways. Enjoyed working with other departments as well and getting know staff within head office and other branchea
The challengesThe pay wasn’t the best being a credit union in a small town and the progression opportunities were tough
5.0
Manager
Aug 2019Less than 1 year in the role, current employee
Enjoyable environment that allows all staff to have important impact on the front line.
The good thingsadditional leave allocation, volunteer/community work encouraged.
smaller, flatter management structure, able to act nimble & make changes that benefit.
The challengessmaller structure may bring need to spread skills across variety of job duties
Summerland Credit UnionMany thanks for the review.
We agree that additional leave can come in handy! Volunteer leave is great for staff to engage with the community and make a difference to our customers and the community.
30d+ ago
5.0
Banking Adviser
Aug 2019a great experience so far, hopefully more to come
The good thingsGreat staff benefits, friendly work environment, progressive institution
The challengesKeeping up with changing landscape
Summerland Credit UnionThanks for the review!
We're proud of our staff benefits we offer. In return for your hard work and dedication staff receive:
- Attractive Salary + Super
- Awesome Culture (acknowledged as one of Australia's top 4
employers for 2020)
- Access to Potential Bonus
- Volunteer Leave
- Access to Salary Sacrifice opportunities
- Uniform Allowance
30d+ ago
3.0
Customer Service Role
Aug 20199 to 10 years in the role, current employee
Frustrating if you've worked in any other financial institution.
The good thingsMost of the other people you work with. The philosophy of working for a customer owned bank, with the aim of being dedicated to customers not shareholders.
The challengesSummerland relies on its image of being a good corporate citizen with a reputation of putting customers first. Unfortunately there isn't the same consideration given to staff. Senior management is lacking experience of the industry and make ridiculous decisions.
5.0
Banking Advisor
Jul 2019Less than 1 year in the role, current employee
Positive working environment
The good thingsVery friendly and positive working environment, lots of support and training for new employees.
The challengesNo challenges, feel very well supported.
Summerland Credit UnionMany thanks for the review!
We're very pleased to hear that you received training and support from Summerland.
We're very proud of our culture here at Summerland and in return we feel supported and fortunate that we have vibrant and engaging staff that deliver exceptional customer service.
30d+ ago
5.0
Banking Adviser
Jul 2019Less than 1 year in the role, current employee
Pretty good experience so far.
The good thingsThe onboarding process is great and they really take care of you during this time. They ensure you have the knowledge to complete your job properly and seem happy to help you advance as well.
The challengesI haven't come across any difficulties yet.
4.0
Human Resources Department
Jul 2019Less than 1 year in the role, current employee
Friendly and encouraging place to work.
The good thingsEveryone at Summerland is welcoming and friendly. The Staff are all happy to help each other out between different departments. Their is a real cohesive interaction between the Front-line staff and the Corporate Support.
The challengesEvery year, their is a new Trainee in this position, this makes is quite hard for you to ask someone for help. However, we do have a procedure document that helps assisting.
5.0
Head Office
Jul 2019Respectful and diverse culture
The good thingsGreat staff benefits and great supportive culture
The challengesMoving to the finance sector
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