Unbelievable, sent me into a serious mental health downward spiral. It was a disgusting experience, and most of my colleagues felt the exact same way. Really disappointing.The good thingsHaving at least some money and being employed.
The challengesAdvertised very sneakily as Customer Service Consultant. Yes, obviously that involves answering phones, sending emails, etc etc. BUT this is very different to it being an actual CALL CENTRE which is exactly what it turned out to be. No mention of this on advert or during interview. Appalling treatment of staff, and more fool me for not realising how call centres actually work (although not my fault as I was mislead.) EXTREME micromanagement, ridiculous inhumane metrics that are literally unattainable and the manager breathing down your neck asking you to explain why you took this long and that long on and off a call. Not able to actually help customers properly and basically forced to be a robot. Blew my mind.
Advertised as rotating hours between 8 and 5pm, but no, it ended up being 9-5, non negotiable. This is false advertising and highly misleading. If I knew it was 9-5 with ZERO flexibility, I would never have applied. Sent me into a spiral of depression so I quit. DO NOT APPLY!!!