The Pancake Parlour
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    The Pancake Parlour
    (54 reviews)
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    Company Reviews

    Working at The Pancake Parlour

    3.254 ratings in total
    5
    16
    4
    9
    3
    9
    2
    9
    1
    11
    88%
    Rate salary as high or average
    54%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(54 ratings)
    Career development
    3.5(54 ratings)
    Benefits & perks
    3.1(54 ratings)
    Management
    2.8(53 ratings)
    Working environment
    3.3(54 ratings)
    Diversity & equal opportunity
    3.8(54 ratings)
    Ratings for The Pancake Parlour are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 54 reviews sorted by most recent
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    most recent
    5.0
    Customer Service Representative
    Oct 2025
    Cheltenham VIC 31921 to 2 years in the role, current employee
    i have been here for 2 year now, and learned to cook and make drinks .
    The good thingsLearning new things doing different roles. working with good team.
    The challengesworking in a high paced environment has helped in improve alot.
    5.0
    Floor Supervisor
    Oct 2025
    Cheltenham VIC 3192Less than 1 year in the role, current employee
    Best place to learn and grow in hospitality
    The good thingsGreat work atmosphere
    The challengesNothing really as everything gets improved before you think about it.
    5.0
    Floor Supervisor
    Oct 2025
    South Melbourne VIC 3205Less than 1 year in the role, current employee
    My workplace provides a supportive and positive environment that encourages teamwork and growth
    The good thingsthe work place environment is really good and It supports well-being and productivity by ensuring safety, inclusivity, and mutual support. healthy environment which motivates staff to perform better and feel valued within the organization.
    The challengesI don't think anything else should be improved
    5.0
    Cook
    Oct 2025
    Malvern East VIC 31453 to 4 years in the role, current employee
    Fun place to work, I enjoy the team!
    The good thingsGreat and supportive management! Opportunities to move up in too.
    The challengesCan get very busy late night.
    5.0
    Cook
    Oct 2025
    Malvern East VIC 314519 to 20 years in the role, current employee
    great sense of teamwork
    The good thingsA wonderful place to work with a strong sense of teamwork and supportive colleagues.
    The challengesCasual workers receive advance notice for short shifts, which is a supportive policy.
    5.0
    Supervisor
    Oct 2025
    Malvern VIC 31445 to 6 years in the role, current employee
    Always opportunities to lo learn and have a career with PP!
    The good thingsI've appreciated the opportunity to grow and learn as a leader, learning how to manage and motivate a team.
    The challengesSometimes a challenging role but always rewarding
    5.0
    Cook
    Oct 2025
    Cheltenham VIC 3192Less than 1 year in the role, current employee
    Best place to start in hospitality
    The good thingsGood Work atmosphere
    The challengesnothing needs to be changed
    5.0
    Chef/ Kitchen Manager
    Oct 2025
    Cheltenham VIC 31923 to 4 years in the role, current employee
    High standards, and strong leadership culture have helped me grow both professionally and personally
    The good thingsStrong Team Culture – Everyone works together, helping each other during busy times. Opportunities to Grow – You can develop leadership, organisation, and time-management skills quickly. Well-structured Systems – Clear procedures, checklists, and training make daily work smooth and professional.
    The challengesHigh Standards to Maintain – The company expects consistency and perfection in every plate, which can be challenging but also pushes you to perform your best.
    5.0
    Manager
    Oct 2025
    Cheltenham VIC 31921 to 2 years in the role, current employee
    It has been a great journey working at the pancake parlour for 2+ years.
    The good thingsIt has been a rewarding and enjoyable experience working here at the pancake parlour southland. the team environment is very supportive and the management is very helpful in any circumstance. The company values professionalism and provides a positive workplace culture that encourages growth and learning.
    The challengesThe only challenge is that one should be ready to handle any type of customer as we experience various challenging situations with them.
    1.0
    Cook
    Jan 2025
    Ringwood VIC 3134
    STAY AWAY! WORST PLACE TO WORK AT
    The good thingsthe only good thing about working here was my co-workers.
    The challengesManagement is horrible. They don't care about their staff at all. Can't cancel shifts even as a casual need to ask for a leave 4 weeks in advance. a lot of favouritism. will cut shifts short to 2 hours when rostered for 5 hours. horrible horrible place.
    4.0
    Chef
    Apr 2024
    Footscray VIC 3011Less than 1 year in the role, current employee
    challenging fast paced and satisfying
    The good thingsgood work environment.
    The challengeskitchen policies and high expectations
    2.0
    Waitperson
    May 2022
    Less than 1 year in the role, former employee
    Gave us no hours
    The good thingsThe other employees
    The challengesThey would tell us to leave after a 2-hour shift after being rostered for 4.5 hours
    5 people found this helpful
    3.0
    Manager
    Jul 2020
    5 to 6 years in the role, current employee
    Restructure and the way they handled Covid ruined my great attitude towards the company
    The good thingsThe people, salary used to be good before they restructured. Fast paced and challenging, always different
    The challengesVery stressful, on call all the time, zero work life balance, have to apply for annual leave 4 weeks in advance if you want a weekend off. Are prohibited from having any sort of holidays off. Have to be available nights, all public holidays and weekends
    3 people found this helpful
    1.0
    Bar Floor Staff
    May 2020
    3 to 4 years in the role
    Soul crushing
    The good thingsMet many life long friends.
    The challengesUpper management only care about money and not about their staff at all. Always under staffed even when expecting busy shifts. HR department not about the people. Poor and rushed training. Always trying to find a loop hole within the system.
    1 person found this helpful
    2.0
    Restaurant Manager
    Mar 2020
    1 to 2 years in the role, former employee
    I feel sick thinking about my experience working there
    The good thingsFree Food for managers and supervisors.
    The challengesWork all weekends and all public holidays. 45hr working week. Constant unusual performance management
    5 people found this helpful
    2.0
    Cook
    Nov 2019
    Tiring.
    The good thingsFlexible workings hours for casuals.
    The challengesUnder staffed shifts most of the times.
    1 person found this helpful
    1.0
    Supervisor
    Nov 2019
    Terrible.
    The good thingsThere were no good things
    The challengesPay is terrible, management do not care about their employees at all
    4 people found this helpful
    4.0
    Team Leader
    Nov 2019
    1 to 2 years in the role, former employee
    Great start to a hospitality career
    The good thingsTraining opportunities are there if you’re looking for them. There are some strong mentors there but you have to get lucky to get one in your restaurant.
    The challengesManagement styles of different leaders made it tough to stay on top of expectations.
    1 person found this helpful
    3.0
    Kitchenhand
    Nov 2019
    Less than 1 year in the role, former employee
    Pancake Parlour is a decent experience.
    The good thingsThe thing I liked was that we had diversity in the restaurant.
    The challengesI had to request for shifts each time and the time of shifts varied highly from what was mentioned in the roster.
    2 people found this helpful
    3.0
    Management
    Sep 2019
    3 to 4 years in the role
    Disheartening to rise up the ranks to see that the boss is not the type of person you want to work for
    The good thingsThe pay and opportunity for career progression within the business.
    The challengesWork life balance and the lack of recognition for your hard work.
    1 person found this helpful
    2.0
    Manager
    Jul 2019
    current employee
    maple cover soul destroyer
    The good thingsMeet some life long friends. The only thing they can do right is hiring great people.
    The challengeslack of support from management. upper management in particular. Need to be available every waking moment of the day or your shifts get cut or you get punished.
    2 people found this helpful
    1.0
    Manager
    May 2019
    If you are depressed, lonely, have no friends and no life, then PP is the place for you
    The good thingsVery little good things
    The challengesJust about everything
    3 people found this helpful
    4.0
    Supervisor
    Mar 2019
    3 to 4 years in the role, former employee
    Management is hard, being a FOH is fun, being a cook/backer is hard hard work
    The good thingsStructure of training, very extensive. Free food Fun atmosphere
    The challengesWorking in management is SOUL DESTROYING. Help hardly available. Can see cooks struggle with promised help that never happens, everybody is overloaded with tasks that are just impossible to be done impeccably if you don't have another person there to help. Place needs help with OHS and cleaning.
    1.0
    Waitress (2 yrs)
    Dec 2018
    1 to 2 years in the role, former employee
    Disappointing
    The good thingsGood salary Easy to get to with public transport Ipads to take orders with (although they do stuff up alot)
    The challengesNo support or respect from managers Little hours given (usually 2-3 hours a shift) Understaffed at busy times High rate of staff turn over Not fulfilling or rewarding Have to pay for all food, staff discount applies however, still expensive Financially unreliable
    2 people found this helpful
    1.0
    Waitress
    Sep 2018
    Less than 1 year in the role, former employee
    Don't work here find somewhere else.
    The good thingsGood team, great people to work with
    The challengesManagement didn't know what they were doing in legal terms, asking casuals to supply sick notes when sick 'or will hold pay until supplied'. Treat casuals like they are part time workers without the perks. You know what time you start your shift but don't know when you finish, could finish in 3 hours or in 8 hours. There are better jobs out there to be wasting your time with your time trying to do this job with management thinking they own the world.
    2 people found this helpful
    4.0
    Wait Staff
    Jun 2018
    Less than 1 year in the role, current employee
    Good and bad
    The good thingsRelaxed environment, friendly managers, flexible roster
    The challengesGet told your starting time but not when you're finishing, so could be there for 2 hours or 8, discount can't be applied for family
    5.0
    Waiter / Barista
    Feb 2018
    Less than 1 year in the role, current employee
    I have found the team and managers very caring. They pay very well and address any concerns immediately.
    The good thingsDiverse team members and friendly.
    The challengesFinishing at 2am, but it’s hospitality!
    3.0
    Kitchen Hand
    Feb 2018
    Less than 1 year in the role, current employee
    Trying to provide restaurant level service, at a fast-food pace.
    The good thingsCo-workers are great, rates are pretty good, very lenient on uniform.
    The challengesBeing a casual is hard; shifts often get cut, or you could be asked to come to work on the same day which makes it difficult to plan around.
    3.0
    Kitchen hand
    Feb 2018
    Less than 1 year in the role, current employee
    Good money hard work.
    The good thingsPeople there a nice and friendly.
    The challengesWork is tough and repetitive. Casual work (due to different peaks in business)
    2.0
    Cook
    Nov 2017
    3 to 4 years in the role, former employee
    Mangers concerned with money not people.
    The good thingsPossibility for promotion
    The challengesManagement focused on wages not customer experience. Managers treat staff like numbers not people with bills to pay.
    2 people found this helpful
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