The Star Entertainment Group
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    The Star Entertainment Group
    (101 reviews)
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    Company Reviews

    Working at The Star Entertainment Group

    2.8101 ratings in total
    5
    16
    4
    20
    3
    18
    2
    21
    1
    26
    75%
    Rate salary as high or average
    45%
    Employees recommend this employer to friends
    Work/Life balance
    2.7(101 ratings)
    Career development
    2.7(101 ratings)
    Benefits & perks
    3.3(101 ratings)
    Management
    2.2(101 ratings)
    Working environment
    2.9(101 ratings)
    Diversity & equal opportunity
    3.4(101 ratings)
    Ratings for The Star Entertainment Group are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Risk Management Officer
    Feb 2026
    Sydney NSW 20002 to 3 years in the role, former employee
    This is not a long-term career path.
    The good thingsWork life balance was good initially.
    The challengesThe organisation has no interest in retaining experience staff and poor staff management. The organisations communication method with team members is poor or not existant. There is very poor morale amongst all teams across all three sites.
    4.0
    Food and Beverage Server
    Jan 2026
    Pyrmont NSW 2009Less than 1 year in the role, former employee
    Enjoyed working at The Star, felt part of a team and had good benefits particularly staff buffet.
    The good thingsThe benefits were really good, the 24hour staff buffet, free light rail on the L1, staff discounts, and washed uniform.
    The challengesIt can be a challenge dealing with some rude customers who come on a daily basis.
    3.0
    Cage Cashier
    Nov 2025
    Pyrmont NSW 2009Less than 1 year in the role, former employee
    Good but not forgiving for mistakes
    The good thingsGood people and overall supportive and friendly environment
    The challengesVery fast paced at times and strict
    5.0
    Internal Audit Manager
    Sep 2025
    Brisbane QLD 40005 to 6 years in the role, former employee
    Exciting and evolving hospitality and entertainment industry that provides career opportunities for those seeking a safe and supportive working environment which celebrates diversity and inclusion,
    The good thingsTeam morale and continued support for process improvement. Dynamic and evolving business that supports and embraces change. Exciting business opportunities for employees seeking to progress in hospitality.
    The challengesExecutive leadership unable to establish a united and clear business direction following the casino inquiries.
    2.0
    floor support
    Aug 2025
    Brisbane QLD 40001 to 2 years in the role, current employee
    Disappointing and stressful.
    The good thingsCo-workers, I have worked within a few different teams, and they were the light of my day.
    The challengesThey promote based on who they like, not who is competent. Usually, friends are promoted, and mostly, the higher-ups surround themselves with yes people. Management does not appreciate new ideas or being questioned. You will not be recognised for your hard work. The unfairness in the treatment of staff is absurd. Very toxic workplace.
    1.0
    Anonymous
    Jul 2025
    Brisbane QLD 40006 to 7 years in the role, current employee
    Don’t work in Corporate at this failing company
    The good thingsSome retail discounts
    The challengesLack of a good work culture . Poor pay and no pay rises for last 3 years. Management favours friends for promotions. Most corporate management are former employees of competitor across the harbour - low capability and high ego / arrogance
    1.0
    Audio Visual Technician
    Jun 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    The management don't know what they are doing and are just after Staff they can tell to push gear around and not allow for any kind of troubleshooting or further development
    The good thingsThe other staff members
    The challengesLack of communication from management. Irregular and inconsistent working hours. Toxic work place. One manager acts like he knows stuff but then doesn't and provides you with the wrong information then says it's your fault. The other manager will gossip to other staff behind your back and is extremely unprofessional. The head of the department will constantly ignore you and say doesnt allow you to have any opinions or take any feedback into account on how things could be improved. All together this is one of the worst and most toxic work places due to extremely poor management and lack of guidance.
    1.0
    Gaming Attendant
    Jun 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Degrading and challenging
    The good thingsThe team is excellent
    The challengesThe management staff
    2.0
    Contractor
    Jun 2025
    Sydney NSW 20001 to 2 years in the role, former employee
    Run away as fast as you can!
    The good thingsMost co-workers are decent people whom work hard, despite knowing that no bonuses or pay increases available to them.
    The challengesYou will work harder, with little appreciation. You won’t receive any pay increases, and no bonuses. You will take on more work due to cost out program and roles being made redundant. High turnover. Decision making processes is beyond comprehension. Don’t be desperate to take a job here.
    2.0
    Food and Beverage Attendant
    Apr 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    would not recommend to anyone. working here at the start was almost like a dream come true that turned into a harsh nightmare. none of the employees enjoy working there due to the unprofessionalism and team spirit just doesn’t exist.
    The good thingsmost of the patrons were lovely, often treated the attendants with kindness and respect. we as staffs, also receive clean uniforms and 1 hot meal provided per shift
    The challengesthe supervisors are rude and unprofessional. with rumours (evidenced) of ‘captains’ creating group chats to degrade team members; excluding one to another based on preferences; making fun of employees behind their backs openly etc. most of the supervisors DO NOT follow protocols
    2.0
    Talent Business Partner
    Dec 2024
    Pyrmont NSW 2009Less than 1 year in the role, former employee
    The thought of working for Australia's leading gaming organisation was so exciting but very quickly it was evident that the business was on a down hill trajectory.
    The good thingsThe organisation has a positive vision for the future which they are working towards and promotes diversity in the workplace. They offer great staff benefits and discounts.
    The challengesEver changing targets, expectations and KPI's (never any consistency), management who seemed clueless a lot of the time and frequent personnel change in the organisation.
    2.0
    Food and Beverage Attendant
    Sep 2024
    Brisbane QLD 40001 to 2 years in the role, former employee
    This is a good company to start a career, but I would not seek long-term development opportunities here.
    The good thingsIt’s a big family here; everyone gets along well, and there’s a lot of support at work.
    The challengesCurrently, the Star facing regulatory pressures from governmental agencies, alongside potential financial risks. The management's lack of effective leadership and the organization's structural inefficiencies have contributed to low employee satisfaction. Moreover, there are limited opportunities for career development and progression. It is also perceived that management tends to favor employees based on personal preferences rather than objective qualifications and performance.
    3.0
    Gaming Manager
    Jul 2024
    All Gold Coast QLD3 to 4 years in the role, former employee
    Despite the challenges of inflexible management, the Star Casino Group fostered a strong sense of family among its team members.
    The good thingsFamily atmosphere of the staff, benefits of working for one of the largest employers in Southeast Queensland
    The challengesEverything is very regimented due to it being a gaming company under the OLGR, this has created a culture where management are unable to accept change or ideas.
    4.0
    Finance/Data Analytics
    May 2024
    Pyrmont NSW 2009
    A dynamic workplace employing a diverse group of people
    The good thingsFree meals, discounted parking
    The challengesCurrent regulatory environment
    4.0
    Hospitality Staff
    Mar 2024
    Brisbane QLD 40007 to 8 years in the role, current employee
    Good workplace but need to improve in a lot of areas. to be leader in the sector.
    The good thingsGood people team work
    The challengesvery singular company with singular costumers / lots of customers complaining about everything.
    1 person found this helpful
    4.0
    Table Games
    Aug 2023
    Pyrmont NSW 2009
    It's not bad.
    The good thingsFlexible, Great flexibility for part-timers. Good pay Good work culture Rosters come out with shifts for about a month.
    The challengesRotating shift for full-timers, so no constant off-days. Day-Night Rotation
    2.0
    Workforce Planner
    Aug 2022
    Good for a short time and to get experience, but i wouldn't look for a career here.
    The good thingsIt is a good place to learn, and use as a stepping stone to a career with another company. You get discounts at the restaurant and Hotel.
    The challengesZero career development, they want Min 2-3 years experience for promotions, and not interested in training and hiring from within. Wage is on the low end, and not competitive with other companies.
    3 people found this helpful
    5.0
    IT Department
    Jun 2022
    Would recommend
    The good thingsIT Department very capable, and great to work in
    The challengesSome projects are better than others. If you're in the a good project, everything is great.
    1 person found this helpful
    3.0
    Restaurant All Rounder
    May 2022
    5 to 6 years in the role, former employee
    Good experience to learn from
    The good thingsPlenty of room to change role and positions
    The challengesLimited support for those who need help progressing. Very long hours, often mistakes with pay.
    1 person found this helpful
    2.0
    Accounts Payable Officer
    Jun 2020
    Less than 1 year in the role, former employee
    Poor management and leadership leads to high staff turnover.
    The good thingsThey have free buffet lunch and a cold breakfast bar for all employees. The food is mediocre, but they do a decent job switching it up.
    The challengesTerrible worklife balance, very poor management, not an enjoyable office environment. High staff turnover is a clear indication of the management.
    2 people found this helpful
    5.0
    Waitperson
    Jun 2020
    Less than 1 year in the role, former employee
    Happy place for work
    The good thingsThe environment, such a good colleges. Also the salary is pretty good.
    The challengesAlways doing the best.
    3.0
    Gaming Supervisor
    Mar 2020
    9 to 10 years in the role, current employee
    ASX listed company that only cares about the bottom line.
    The good thingsGreat people from all over the world. Different ethnicities and cultures working side by side.
    The challengesStaffing levels are Ludacris. Staff cut backs everywhere. Every department is short staffed yet expected to shoulder massive work loads.
    2 people found this helpful
    1.0
    Witheld
    Mar 2020
    I wish I did not commit to this company
    The good thingsthe good thing is having a job
    The challengesfinding a better job
    7 people found this helpful
    3.0
    Gaming Staff
    Mar 2020
    5 to 6 years in the role, former employee
    Good hours and rosters but no support and managers will throw under the bus.
    The good thingsThe staff and work life balance
    The challengesManagement do not care about you at all.
    1 person found this helpful
    5.0
    General Manager Property Development
    Mar 2020
    3 to 4 years in the role, current employee
    Challenging yet rewarding
    The good thingsDynamic environment. Growing company
    The challengesComplex structure. Lack of empowerment .
    3.0
    Marketing and Entertainment
    Mar 2020
    1 to 2 years in the role, former employee
    A highly complex and toxic gaming environment!
    The good thingsWorked with some very good people who rose above a very challenging environment to produce great work. Had the opportunity to work on some great projects and the associated relevant peer exposure that came with the experiences.
    The challengesA complex large organisation and associated gaming structures made for a very toxic management environment that seemed to 'pit' people against each other - no-one had your back. The organisation is purely about the revenue at all costs. And whilst it runs the pre-requisite 'people' programs, they come a very distant second to the revenue tree.
    4 people found this helpful
    4.0
    Chef
    Mar 2020
    Good working
    The good thingsFree food and uniforms
    The challengesNo time for brack no work life balance and management need improvement
    1 person found this helpful
    1.0
    Marketing
    Nov 2019
    Less than 1 year in the role, former employee
    A stark reminder of what an ideal work environment is not!
    The good thingsConvenient parking on site
    The challengesOverly complicated organisational structure that created finger-pointing and a culture that encouraged lack of accountability. Lack of empowerment. No strategy. No autonomy. Archaic systems. Lack of process, structure, governance, systems. Not data-driven. Poor martech stack. No accountability. Negative culture. Inadequate training/capability development
    2 people found this helpful
    1.0
    Safety Manager
    Nov 2019
    Terrible!
    The good thingsSome of the perks of being employeed
    The challengeslack of support, underwhelming understanding of risk
    1 person found this helpful
    4.0
    Sous Chef
    Nov 2019
    former employee
    Yes I would work there again
    The good thingsBig great ideas, a lot of great people to work with
    The challengesThe place is always on the go, and very demanding of you as a person
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