Toys R Us
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    Toys R Us
    (76 reviews)
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    Company Reviews

    Working at Toys R Us

    3.376 ratings in total
    5
    19
    4
    19
    3
    15
    2
    10
    1
    13
    84%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(76 ratings)
    Career development
    3.2(76 ratings)
    Benefits & perks
    2.8(76 ratings)
    Management
    3.0(76 ratings)
    Working environment
    3.5(76 ratings)
    Diversity & equal opportunity
    3.7(75 ratings)
    Ratings for Toys R Us are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 76 reviews sorted by most recent
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    most recent
    5.0
    Retail Sales Assistant
    Nov 2019
    Less than 1 year in the role
    Loved this job 100%
    The good thingsThe staff and overall everything
    The challengesNothing was challenging
    5.0
    Retail Assistant
    Sep 2019
    Really enjoyed working at Toys\"R\"Us
    The good thingsLovely staff, fun work environment, great management
    The challengesEven though we did the same job with the same quality I felt that it was easier for only a select few (who were maybe closer to the higher-ups socially) to advance in their career
    5.0
    Store Manager
    Sep 2019
    Less than 1 year in the role, former employee
    I loved working for toys r us.
    The good thingsExcellent culture and vibe.
    The challengesThe closure was managed well be the company but was a huge challenge to work through.
    5.0
    Sales Assistant
    Sep 2019
    1 to 2 years in the role, former employee
    A once in a life time job.
    The good thingsHow welcoming it was. Everyone was like family.
    The challengesBalancing getting certain tasks done whilst having fast foot traffic.
    1.0
    Retail Sales Assistant
    Sep 2019
    1 to 2 years in the role, former employee
    Not good enough
    The good thingsThe only thing I enjoyed was getting money and even then it was pathetic.
    The challengesNot enough time to learn everything before being sent in for the Christmas vulture shoppers
    5.0
    Administration Associate
    Sep 2019
    1 to 2 years in the role, former employee
    Best experience of my life
    The good thingsStaff was like a family
    The challengesJust nasty customers from time to time
    5.0
    Retail Sales Associate
    Sep 2019
    1 to 2 years in the role, former employee
    Fantastic
    The good thingsThe people working with you
    The challengesNothing in particular
    1.0
    Register Assistant
    Aug 2019
    1 to 2 years in the role, former employee
    Horrible and would never work there again.
    The good thingsThe customers were pretty good.
    The challengesEverything while working here was a challenge. When I first started I was never given something as simple as a store tour to familiarise myself with the store, just lead to the registers and shown what to do. That is all I was ever allowed to do, even after asking and being promised to be trained in doing floor work. Was given a matt at the registers and was told I'm not allowed to leave. The management there was also terrible with a high turnover rate. In two years we had about 4-6 different store managers come in, all who were difficult to work with. By the time I left I was lucky to be getting one shift every two months.
    2.0
    Picker and Packer
    Jun 2019
    Less than 1 year in the role, former employee
    Rather work as a cleaner then work for toys r us
    The good thingsGet good hours at this job
    The challengesDealing with rude people all the time
    5.0
    Store Manager
    May 2019
    11 to 12 years in the role, former employee
    The best 11 years of my life
    The good thingsBest place in the world
    The challengesLoving the store too much
    5.0
    Retail Sales Associate
    May 2019
    Less than 1 year in the role, former employee
    Great experience, sad to see it go
    The good thingsGreat atmosphere and team
    The challengesIgnorant customers and customers unfair blame during administration
    5.0
    Supervisor
    Oct 2018
    5 to 6 years in the role, former employee
    Best time of my life
    The good thingsEverything, best job I’ll ever have
    The challengesThe company Facing bankruptcy and the store closing down
    3.0
    Sales Associate
    Jul 2018
    3 to 4 years in the role, current employee
    Its a big supportive family with varying levels of experience
    The good thingsThe people you work in-store become a family to you, being supportive and friendly and you make life-long friends
    The challengesHead office/area managers come up with new policies that put the associates (and managers) in difficult situations (which 9/10 times results in getting yelled at by customers) which ultimately get redacted in a couple weeks anyway.
    4.0
    Register Operator
    Jul 2018
    1 to 2 years in the role, current employee
    i have had a great time at toys r us.
    The good things- everyone is friendly - the management is mostly great very professional - always paid same time every fortnight
    The challenges- a lot to learn but they do help a lot - high expectations
    1.0
    Christmas Casual
    Apr 2018
    Less than 1 year in the role, former employee
    WORKING HERE IS A TERRIBLE IDEA
    The good thingsI worked at Toys R Us as a Christmas Casual so I was only there a short period. That and the reasonable pay I got as a high school student is the only positive thing I can think of.
    The challengesI was in high school at the time and was the youngest person working there, I was picked on consistently by the permanent staff for my age, lack of experience and the fact that I was casual. Management were never helpful. Training consisted of some OHS information, I was never shown how to do the job (stock shelves, customer service, registers). This experience made me really nervous about entering the workforce and I'm very relieved that this hasn't been my experience since leaving Toys R Us.
    3.0
    Dept Manager
    Mar 2018
    Less than 1 year in the role, former employee
    fly like I had gone back got the eighties with company practises
    The good thingsGreat team fantastic bunch of weekend casuals
    The challengesNo work life balance going back in time
    1.0
    Marketing Executive
    Feb 2018
    I learnt a lot but overall the culture, unrealistic expectations, lack of clear vision and direction and staff churn were all factors in leaving.
    The good thingsSome great people in the organization. Some managers good.
    The challengesHigh staff churn, low pay, senior managers want more and more. Senior management chaotic. Everybody knows everything and gossips. HR are admin based not culture based. Offices are old and shabby. Too many meetings but no clear direction.
    4.0
    Sales Assistant
    Feb 2018
    5 to 6 years in the role, former employee
    A good first job
    The good thingsManagers and staff members are great and there is a good work environment
    The challengesSometimes there are young employees that just don't have good work ethnics
    3.0
    Assoitate
    Feb 2018
    Great toys for kids and enjoy it as much as I can.
    The good thingsThe staff are great to work with.
    The challengesTrying to work with a manager how has no life experience
    4.0
    Sales Assistant
    Feb 2018
    Less than 1 year in the role, former employee
    Fun place to work
    The good thingsClientele are friendly and products are fun to sell
    The challengesShifts are short and sometimes scarce
    4.0
    Christmas Casual
    Feb 2018
    Less than 1 year in the role, former employee
    It was a good first job, with friendly staff and flexible hours and good pay
    The good thingsThe training and the team support was very good
    The challengesSometimes you are just spoken too as if you know everything and are expected to complete somthing that you need to have completed multiple times to have learnt it properly
    3.0
    Associate
    Feb 2018
    7 to 8 years in the role, current employee
    Great if you have a good manager, if not it’s reallt hard
    The good thingsThe staff are amazing and we have always had great associates to work with in the store. Opportunities to complete management training exist and if you are good you can have a long career here.
    The challengesManagement - mostly the store managers are pretty good but if you get a dud it’s really difficult. The volumes of stock at Xmas can be ridiculous, and customers can get really cranky but that’s just retail. Area managers/ SSC are horrendously our of touch and don’t understand what it’s like to be in store. But if you get lucky and get a good manager it can be really good.
    2.0
    Department mamagement
    Feb 2018
    3 to 4 years in the role, current employee
    Poor choice of career path.
    The good thingsCo-workers share a similar mentality, and work together effectively in most situations.
    The challengesHorrid christmas roster, with \"reasonabe\" over time, i had no time to see family before or after work. Even weekends were poorly maintained. Company seemed more interested in keeping attention of young staff with false fed information to keep them driven, than actually giving reasons to be driven.
    5.0
    Sales Assistant, Nightfill, Ship from store, Babies, Registers
    Feb 2018
    1 to 2 years in the role, current employee
    Excellent company to work with
    The good thingsWorking with good employees that are always willing to help. The management team are very good to work with and most importantly very approachable. Being able to interact with customers and kids also make the job enjoyable
    The challengesChristmas time gets very hectic and sometimes can be bit of a challenge . However every shift is worth while as you are helping customers prepare for there Christmas
    2.0
    Sales Associate
    Feb 2018
    All AustraliaLess than 1 year in the role, current employee
    The money is good but the working environment isn't worth it.
    The good thingsGreat way to learn about products and interact with a wide array of age groups within the community.
    The challengesLearning to navigate the role efficiently without substantial training and trying to enjoy the job whilst working under poor management who had no respect for their staff.
    3.0
    Warehouse Supervisor
    Dec 2017
    3 to 4 years in the role, former employee
    Fun and energetic but tiring and energy consuming.
    The good thingsBeing surrounded with young and energetic workers get you motivated, which makes work bearable.
    The challengesPoor management, especially during the Christmas season. Managers were stress and venting out their stress on their own employees. Don't seem to roster on much workers throughout the day which causes employees to overwork themselves.
    3.0
    Sales Assistant
    Dec 2017
    1 to 2 years in the role, former employee
    Good for part time job whilst at school, but there won’t be enough hours to work part time once beyond school age.
    The good thingsLaid back environment, good for part time job while at school.
    The challengesDon’t get many shifts once beyond school age, rosters were often released without much notice time.
    1.0
    Store Associate
    Nov 2017
    current employee
    Learnt to be independent.
    The good thingsOther employees who help you out with the procedures of working at Toys R Us.
    The challengesThere is a lack of training and also minimal shifts, which are only around 4 hours anyway.
    5.0
    Store member
    Nov 2017
    Gave me a positive welcoming beginning to the workforce
    The good thingsEmployees Dedication to get everything done Fair go to all Organised Hardworking
    The challengesJust begun so there really isn’t any challenges
    1.0
    Head Office
    Nov 2017
    Your life will be miserable if you work here.
    The good thingsVery little was good about this company.
    The challengesThe Management Team (if you can call it that) in head office is a total joke. The whole company is so poorly run. The office in Regents Park is so old and is not a nice place to work. The Management Team don't work well together, leadership is non-existent really. I do not recommend that anyone work in the head office. It will make your life miserable.
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