Trident Services Australia
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    Trident Services Australia
    (39 reviews)
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    Company Reviews

    Working at Trident Services Australia

    2.939 ratings in total
    5
    12
    4
    4
    3
    2
    2
    9
    1
    12
    72%
    Rate salary as high or average
    41%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(37 ratings)
    Career development
    2.6(38 ratings)
    Benefits & perks
    2.5(37 ratings)
    Management
    2.8(37 ratings)
    Working environment
    3.1(37 ratings)
    Diversity & equal opportunity
    3.1(36 ratings)
    Ratings for Trident Services Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 39 reviews sorted by most recent
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    1.0
    Shopping Mall Cleaner
    Apr 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Modern day slavery job, do it only if you don’t have any other options.
    The good thingsThe pay Some friendly co workers
    The challengesManager is never happy with what I do, he wants me to work as fast as a robot would. Some co workers are very rude. If I don’t work up to his standard, I am threatened with my job being terminated.
    2.0
    Kerbside Concierge
    Mar 2026
    Townsville QLD 48101 to 2 years in the role, former employee
    Crew in Townsville are excellent - upper management is below standards
    The good thingsWorking with some really good staff in the Townsville branch, the manager and trainers are great.
    The challengesThe upper management and HR take a long time to pay out holiday pay. Rosters are very poor so you don't have a life - caused from upper management
    1.0
    Shift Supervisor
    Mar 2026
    Southport QLD 42156 to 7 years in the role, former employee
    Modern Day slavery, look for something else..
    The good thingsinitially was a good site to work but progressively went downhill. Current site supervisor is awesome.
    The challengesWorking with utterly incompetent, unsuitable, lazy, unmotivated individuals that presented poorly, projecting unprofessionalism while wearing the uniform. Nothing but exploitation, you're just a dog's body, nothing more. No recognition for jobs well done, continually bailing the company out of trouble because they can't retain staff, absolutely no incentives to excel. You're treated as just a faceless employee number on a computer screen, you're paid the award, so just perform to that standard, nothing more.
    3 people found this helpful
    1.0
    Cleaner
    Mar 2026
    Kippa-Ring QLD 4021Less than 1 year in the role, former employee
    Disgusting company to work for.
    The good thingsQuitting my position.
    The challengesThe employees you work with, do nothing but try to make you do their job as well as your own. Disgusting company and employees to work with. I'm surprised that people still go to kippa ring shopping centre!
    3 people found this helpful
    2.0
    Aviation cleaner
    Oct 2025
    Brisbane Airport QLD 4008Less than 1 year in the role, current employee
    Simple but demanding job; perfection expected despite overload. No growth or value for ideas.
    The good thingsThe co-coworkers are amazing persons,
    The challengesOrganization, Professional growth
    1 person found this helpful
    5.0
    Security Team Leader
    Oct 2025
    All Brisbane QLD4 to 5 years in the role, former employee
    Receptive to feedback, decent management, current norms.
    The good thingsVery receptive to feedback, resulting in PPE such as body cameras and stab vests being acquired well before the rest of the industry. Decent management, paid on time, only messed up pay once or twice. Was lucky enough to work with a very supportive client and very good team. Very supportive during critical incidents.
    The challengesUltimately the challenges I faced are Security Industry norms, not specific to Trident. Difficult customers, difficult jobs, unrealistic expectations.
    1 person found this helpful
    1.0
    Security Guard
    Sep 2025
    Sunshine Coast QLDLess than 1 year in the role, current employee
    Employees that do the job properly are treated terribly
    The good thingsThe pay cheque at the end of the fortnight
    The challengesNo career progression
    2 people found this helpful
    3.0
    Securities Officer
    Jul 2025
    All Gold Coast QLDLess than 1 year in the role, current employee
    Not too bad. Careful what site you choose.
    The good thingsWorking with the other Security Officers. Most are great people but it depends on the site you work at.Money can be good outside of the 6am to 6pm time frame.
    The challengesI worked firstly at Robina Town Centre. Not a great experience. No training and a Rambo style of way just to remove a person from the Centre. Control room operators (not all) enjoy berating new staff over the radio so everyone can hear. If you want to play tough guys this could be good place or you! On the other hand going to The Smith Collective was a breath of fresh air. Great guards, good training and a good Supervisor.
    4 people found this helpful
    2.0
    Terminal Cleaner
    Jul 2025
    Cairns QLD 48701 to 2 years in the role, former employee
    Good, but not good for people who are seeking career development
    The good thingsemployee discount which was only 10% not too bad , could've make it more bit higher
    The challengesworkload, management, worklife balance are absolutely not even a balance, No career development
    2 people found this helpful
    2.0
    Security Officer
    Feb 2025
    Brisbane QLD 40005 to 6 years in the role, current employee
    Not worth working for this company.
    The good thingsWages paid on time as per the Fair Work Award rates
    The challengesDisrespectful management always running over the staff. Rosters are not professionally managed. No management support for traumatic incident. Blame game.
    5 people found this helpful
    1.0
    Securities Officer
    Jan 2025
    All Gold Coast QLD
    Avoid this company at all costs. It’s not Trident Security as it used to be which was a good company, this is Trident “services”.
    The good thingsSome coworkers, and the site.
    The challengesBeing underpaid for a long time, had to go to fair work ombudsman to get what I was owed. Then I was then treated poorly for getting my entitlements, and lied to by management.
    11 people found this helpful
    5.0
    Cleaner
    Oct 2024
    Mackay QLD 4740Less than 1 year in the role, current employee
    Life changing
    The good thingsFeeling valuable and needed. Feeling like part of a team and learning new skills
    The challengesBeing on your feet but you do get use to it!
    3 people found this helpful
    5.0
    Aviation Protection Officer
    Jul 2024
    Mackay QLD 4740Less than 1 year in the role, former employee
    I enjoyed working for Trident Security at Mackay Airport work for a great company & great employees
    The good thingsLearning how to use all of the specialised equipment that the Mackay Airport has.
    The challengesDealing with difficult people
    1 person found this helpful
    1.0
    Security Guard
    Apr 2024
    Morayfield QLD 45063 to 4 years in the role, former employee
    Avoid unless you’re desperate.
    The good thingsDependant on the contracting company.
    The challengesManagement abysmal. Zero support or communication. Low pay. Sell you out to cover their own backsides.
    13 people found this helpful
    5.0
    Integrated Services Manager
    Aug 2023
    Maroochydore QLD 45585 to 6 years in the role, current employee
    Rewarding company who listen to feedback and understand the importance of employee recognition.
    The good thingsI’ve had the privilege of working for this company since November 2018 which is now nearing 5 years and I plan to continue working for Trident well into the future. From day one I was welcomed like family and treated as such. This is the first company where I have felt truly valued as an employee and not just a number. I feel grateful to be surrounded by colleagues who are not only talented but also genuinely supportive. The positive and encouraging atmosphere within the company motivates me to do my best every day, knowing that my contributions are always valued and appreciated. It has been great to watch the company grow over these years, and I feel I have contributed to that in some shape or form which makes me proud. I would recommend Trident Services to anyone looking for a company that is innovative, rewarding, inclusive, collaborative, and provides you everyday challenges so that you can grow professionally.
    The challengesAdapting to changes in company policies and procedures whilst trying to manage deadlines. With effective communication and problem-solving skills, and a proactive mindset these challenges can be overcome easily.
    2 people found this helpful
    1.0
    Security
    Aug 2023
    All Gold Coast QLD3 to 4 years in the role, former employee
    Be careful.
    The good thingsSome good people amongst a lot of not so nice or honest people
    The challengesHonesty was a big challenge
    8 people found this helpful
    5.0
    Operations Centre Manager
    Jul 2023
    Cannon Hill QLD 4170
    True to their values - keeping people and property safe - through respect and integrity.
    The good thingsVery inclusive and supportive company. The people here are very passionate about what they do and very knowledgeable in how they do their jobs. They are always happy to assist any issues that arise.
    The challengesNone to report. I've only had good dealings.
    1 person found this helpful
    5.0
    Experienced Security Supervisor
    Jul 2023
    Brisbane QLD 4000
    Enjoyable Company to work for
    The good thingsManagement have been quite supportive in a challenging position. Plenty of hours and job security for the right person if you are willing to follow procedures and do the work you are hired to do. Some of the staff can be quite friendly
    The challengesAs all clients within the industry, can be challenging at times
    1 person found this helpful
    5.0
    Communications
    Jun 2023
    Cannon Hill QLD 4170current employee
    Great company overall.
    The good thingsWorking at Trident has been nothing but fantastic—a professional and well-organized company. Everyone is supportive and friendly.
    The challengesHaven't encountered any challenges yet.
    2 people found this helpful
    1.0
    Pressure washer
    Mar 2023
    Less than 1 year in the role, former employee
    Do not do anything with out a paper trail.
    The good thingsHaving the opportunity to work alone
    The challengesNon inclusive. Extremely toxic.
    12 people found this helpful
    1.0
    Security officer
    May 2021
    5 to 6 years in the role, former employee
    One of the worst security companies in terms of management
    The good thingsThe only good thing was the people on the front line
    The challengesHaving to do the job with limited support and obsolete equipment.
    11 people found this helpful
    1.0
    Experienced Security Crowd Controller
    Nov 2020
    Less than 1 year in the role, former employee
    Crowd controller
    The good thingsSecured premises all around patrol and personnel by patrolling properties
    The challengesIt’s difficult challenging
    3 people found this helpful
    2.0
    Retail Security Officer
    Nov 2019
    7 to 8 years in the role, current employee
    Very average, regular pay issues and hard to sort out
    The good thingsLong term employment
    The challengesWork life balance sucks
    5 people found this helpful
    5.0
    Securities Officer
    Nov 2019
    Less than 1 year in the role, former employee
    It’s been an Absolute Honour to work for a great Company & team
    The good thingsGreat company to work for & a great Security team to be apart of that all work together as a team.
    The challengesEvery day Is a Challenge because you don’t know what to expect,
    2 people found this helpful
    3.0
    Security Guard
    Nov 2019
    1 to 2 years in the role, current employee
    Challenging
    The good thingsGood work mates make it worth it.
    The challengesNot knowing how many hours you are going to work each fortnight.
    5 people found this helpful
    4.0
    Retail Security Officer
    Nov 2019
    Less than 1 year in the role, former employee
    Got to learn about various sectors
    The good thingsPlenty of hours if you’re willing
    The challengesTravelling to sites
    2 people found this helpful
    1.0
    Securities Officer
    Sep 2019
    3 to 4 years in the role, former employee
    Get in, save your money, find somewhere else and get out
    The good thingsYou will succeed or fail as a result of your own work ethic. I got in and got out and taught myself along the way.
    The challengesYour just a number, and will be treated as one, no matter what great things you do that will not change. You will be treated and talked to like garbage most of the time, turning up for your next shift will be a struggle most days.
    10 people found this helpful
    2.0
    Securities Officer
    May 2019
    Management is not to be trusted to help you
    The good thingsPay
    The challengesNever stop walking & management will not back you up
    6 people found this helpful
    4.0
    Security Guard
    May 2019
    current employee
    Just left to get on with job.
    The good thingsRegular work. Often called out for other work.
    The challengesI have a good team leader but senior management never visit.
    2 people found this helpful
    2.0
    Security Guard
    Mar 2019
    Long term and experienced guards get paid the same as a brand new guard who just got there licence.
    The good thingsGoing home after work and the clients.
    The challengesThe work load that is expected of you, working duties security level 2 and 3 and being paid for security level 1 duties and no recognition from managers as they dont engage with individual employees only the site managers/supervisors and not employees at the coal face.
    3 people found this helpful
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