Tristar Medical Group
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    Tristar Medical Group
    (31 reviews)
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    Company Reviews

    Working at Tristar Medical Group

    2.631 ratings in total
    5
    5
    4
    3
    3
    7
    2
    6
    1
    10
    51%
    Rate salary as high or average
    32%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(31 ratings)
    Career development
    2.3(31 ratings)
    Benefits & perks
    1.8(31 ratings)
    Management
    1.9(31 ratings)
    Working environment
    2.5(31 ratings)
    Diversity & equal opportunity
    2.7(31 ratings)
    Ratings for Tristar Medical Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 31 reviews sorted by most recent
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    5.0
    Medical Receptionist
    Jul 2023
    All Sydney NSW
    A great working environment.
    The good thingsHelpful management team, and great members of staff. Amazing work life balance.
    The challengesI didn’t come across any challenges I couldn’t handle while working here.
    1.0
    Practice Nurse
    Mar 2020
    7 to 8 years in the role, current employee
    Lack of support/communication
    The good thingsSome good staff at a clinic level
    The challengesCommunication with head office Lack of support Lack of further development
    1.0
    Nurse
    Mar 2020
    Onwards and upwards for the future
    The good thingsLocal staff and doctors are lovely
    The challengesPoor management from head office, they do not support their staff
    2.0
    Medical Receptionist
    Mar 2020
    1 to 2 years in the role, former employee
    Below average workplace with money put ahead of staff and their wellbeing
    The good thingsThe people within the clinic, other receptionist, nurses and doctors
    The challengesPoor management. Minimum wage but overworked and understaffed.
    1.0
    Medical Receptionist
    Mar 2020
    Less than 1 year in the role
    It feels like in a sinking ship. The pay was good but there’s always internal fights. I was not trained properly and left on my own device.
    The good thingsThe salary is good but do not expect much support from management.
    The challengesNo support from management
    3.0
    Medical Receptionist
    Mar 2020
    9 to 10 years in the role, former employee
    Clinics left to run themselves
    The good thingsGreat colleagues, reasonable pay
    The challengesNo practice managers at any clinic, head office don't return calls and after 9 years employment no long service leave due to loop holes.
    1 person found this helpful
    2.0
    Receptionist
    Mar 2020
    1 to 2 years in the role, former employee
    It was pretty average
    The good thingsThe staff are all friendly
    The challengesManagement weren't approachable and helpful
    2.0
    Customer Service Role
    Mar 2020
    Shifty people
    The good thingsThe option to do various shifts.
    The challengesThe people, and wondering whether you will be paid.
    1.0
    Nurse
    Nov 2019
    former employee
    I chose to walk away from nursing because of the negative experiences I had.
    The good thingsWorking with the community
    The challengesThe staff, the environment, lack of support from management.
    1.0
    Medical Receptionist
    Nov 2019
    Less than 1 year in the role
    A steep learning curve
    The good thingsThe people I worked with
    The challengesRemote management and no on site supervisors
    1.0
    Receptionist
    Nov 2019
    3 to 4 years in the role, former employee
    Horrible
    The good thingsThe people I worked with in the clinic were amazing and couldn’t have asked for a better team
    The challengesHead office are horrible. Treat you horribly, there is absolutely no support and no management available when needed.
    5.0
    Industrial Medical Receptionist
    Sep 2019
    former employee
    Challenging, efficient, fast paced and busy, High end Medical Practice.
    The good thingsThe training. It is fantastic to be trained in a field that is highly demanding. Learning the Medico ethics and software programs of prac soft and medical director. Being the face of the company, and offering exceptional high end customer service for pre medical employment bookings, Work Cover and walk in patients. Working in a \"team environment\" alongside doctors. Feeling needed and appreciated by the public, patients and those that you assisted in a professional and caring environment.
    The challengesThe high amount of workload and how much you were getting paid was not sufficient enough to be honest.
    2.0
    Receptionist
    Sep 2019
    All AustraliaLess than 1 year in the role, former employee
    While there were the good parts to working at TriStar, it ultimately became a very unorganised and frustrating place to be.
    The good thingsRegular patients can be very pleasant to interact with Roster is very flexible Some colleagues can be great to work with
    The challengesHead Office tends to slack on doing things such as paying postage & faxing bills, resulting in no correspondence being able to be sent out, they will still be upset with Reception Staff for it. Purchasing very rarely gets an order correct, if it’s even sent out. Anybody above Receptionist level can be quite condescending. Not everyone. Was not trained properly, had to figure out a lot of processes through trial and error. Doctors can choose their own schedule - not always the most efficient way and patients get upset with Reception for this.
    3.0
    Receptionist
    Sep 2019
    The management could consider a more strategic way to run the practice.
    The good thingsFun Small team. I gained a lot of knowledge from Tristar. Some colleagues from head office are very helpful. High hours.
    The challengesNo Practice Manager. Everything needs to be communicated to the head office which is a pain sometimes. Understaff. We need to cover for the shifts. Sometimes I work all by myself as no one could come.
    4.0
    Registered Nurse
    May 2019
    7 to 8 years in the role
    Pleasant working with Tristar. You work at your pace. Flexicibility allowed. Great team to work with. Professional development encouraged.
    The good thingsFriendly staff members and patients
    The challengesSalary not fantastic
    1.0
    Medical Receptionist
    May 2019
    Less than 1 year in the role, former employee
    Horrible
    The good thingsThere was nothing good about working at Tristar
    The challengesThere was No management
    3.0
    Medical Receptionist
    Nov 2018
    3 to 4 years in the role, former employee
    Worked here for 4 years while studying
    The good thingsGood for casual or part time work
    The challengesVery poor management and HR team. Unsupportive and negative environment
    1.0
    Medical Receptionist
    Feb 2018
    Less than 1 year in the role, current employee
    Terrible
    The good thingsOther than gaining medical reception experience, working with Tristar is horrible.
    The challengesGet to come in contact face to face with unprofessional doctors
    5.0
    Work compliance officer
    Feb 2018
    Rewarding
    The good thingsFlexible and friendly
    The challengesDealing with foreign doctors
    3.0
    Medical Receptionist
    Feb 2018
    Very fast paced environment and has some good points, but mostly stressful place to be.
    The good thingsI was lucky to work with a lovely bunch
    The challengesHead office was hard to communiate with, especially when they are located in another town. Generally people are good to get along with, but when there is a bad egg in the basket, head office does not manage these things well. They are also very disorganised which makes things harder to manage as a team
    5.0
    Medical Receptionist
    Feb 2018
    Less than 1 year in the role, former employee
    Pleasant
    The good thingsGreat place to work, great hours.
    The challengesHead office quite far away if any issues were to be dealt with.
    2.0
    Receptionist
    Dec 2017
    1 to 2 years in the role, former employee
    Okay
    The good thingsSometimes the customers are nice
    The challengesThe clients can be very hard to deal with and the company has a massive staff turn over so we tend to not make friends with colleagues because they could be gone really quickly
    2.0
    Medical Receptionist
    Nov 2017
    7 to 8 years in the role, former employee
    I found it to be traumatic
    The good thingsThe patients and the local clinic team are fabulous.
    The challengesDealing with head office in Victoria is a nightmare. They have a policy that EVERYONE is replaceable - said by CEO within hearing range of local staff. Little to no support when issues arise. The welfare of their staff is certainly not a priority.
    1.0
    Medical Receptionist
    Aug 2017
    Over worked and under appreciated.
    The good thingsMy team mates were amazing
    The challengesNot having any Management onsite and when you try to ask for help or provide feedback it fell on deaf ears.
    3.0
    Medical Receptionist
    Aug 2017
    1 to 2 years in the role, former employee
    Enjoyed the role as a Medical Receptionist however the lack of support from management needs addressing. Overall a positive experience working directly with Drs and patients.
    The good thingsFlexible working conditions. Excellent Drs.
    The challengesNo management at working site and limited contact and support from management causing work place conflict and frustrations.
    1.0
    receptionist
    Sep 2016
    3 to 4 years in the role, former employee
    hectic from morning till close. phones don't stop and workload is unrealistic
    The good thingsgreat work collegues and great doctors, Just a shame that management have no concerns about patients or staff
    The challengesgetting the work done with not enough staff
    3.0
    Medical Receptionist
    Sep 2016
    1 to 2 years in the role, former employee
    Glad to be gone
    The good thingsMostly supportive staff and doctors, opportunities to learn new things.
    The challengesDifficult management, long hours, little or no hygiene training particularly around cleaning procedural tools.
    5.0
    Medical Receptionist
    Sep 2016
    Sunbury VIC 34291 to 2 years in the role, current employee
    A great place to build my career.
    The good thingsGood environment Always something new to learn
    The challengesThe patients attitudes.
    3.0
    Practice Nurse
    Feb 2016
    1 to 2 years in the role, former employee
    A stagnant pit of disappointment that forgot to focus on the patients
    The good thingsFellow staff made it bearable
    The challengesMaking peace with the high standard of expectation from management with very little reward or recognition.
    4.0
    Practice Nurse
    Feb 2016
    3 to 4 years in the role, current employee
    Been there four years and still going strong
    The good thingsGreat work and life balance. Great opportunities provided to those who work hard and put the effort in. A lot of autonomy in role is given.
    The challengesSatellite management is not ideal in some occasions. Head office can be out of touch with the clinics and their needs.
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