Uniting NSW & ACT
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    Uniting NSW & ACT
    (180 reviews)
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    Company Reviews

    Working at Uniting NSW & ACT

    3.2180 ratings in total
    5
    59
    4
    34
    3
    23
    2
    15
    1
    49
    80%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(177 ratings)
    Career development
    3.1(177 ratings)
    Benefits & perks
    3.1(174 ratings)
    Management
    3.0(176 ratings)
    Working environment
    3.2(177 ratings)
    Diversity & equal opportunity
    3.5(175 ratings)
    Ratings for Uniting NSW & ACT are shared as-is from employees in line with our community guidelines

    Reviews

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    3.0
    Family Support Caseworker
    Mar 2026
    Port Macquarie & Mid North Coast NSW1 to 2 years in the role, former employee
    Terrible management and lack of follow through/decision making.
    The good thingsWorking with the families and supporting permancy goals.
    The challengesTerrible management, lack of guidance, little to no responsibility from managers in regards to decision making.
    2 people found this helpful
    5.0
    Care Service Employee
    Mar 2026
    Goonellabah NSW 2480Less than 1 year in the role, current employee
    From Management down to the care staff are lovely to work with.
    The good thingsWork balance, People I work with are lovely, and most of all the residents are all lovely
    The challengesNone so far. managers and HM are in full support in all areas that needs improvement.
    5.0
    Administration and Receptionist Staff
    Feb 2026
    Leichhardt NSW 2040Less than 1 year in the role, former employee
    great place to work and overall good experience
    The good thingsgreat communitie of people to work with
    The challengessometimes there was lanuage barriers
    1.0
    Support Worker
    Dec 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    bottom feeders low wage for support worker
    The good thingsnone except some residents were ok
    The challengeshorrible staff, residents were ok. it's a race to the bottom with wages being the lowest possible since they have a lot of people applying
    3 people found this helpful
    3.0
    Local Area Coordinator
    Dec 2025
    Newcastle, Maitland & Hunter NSW2 to 3 years in the role, former employee
    Lack of growth opportunities and negative workplace environment
    The good thingsFew team members were supportive Weekly team meetings
    The challengesUnclear expectations HR Management didn't provide ongoing support & empathy to their employees, particularly those who have a disability or chronic health issues. Team Leaders have no prior experience in managing or leading individual team members to their best potential. Unrealistic and excessive allocations of participants to individual LAC'S Feelings of isolation everyday - toxic environment. Inadequate training when learning new systems
    2 people found this helpful
    1.0
    Registered Nurse
    Dec 2025
    Goonellabah NSW 2480Less than 1 year in the role, former employee
    -1 , there is no review to give except get a new receiptinist
    The good thingscalling,due to not being able to apply for this position online , Karen the receiptinist , i am only thte receiptinist
    The challengesthe way we tak to a person on the phone and being able to direct the call correctly instead of hanging up on them
    1 person found this helpful
    1.0
    Cse
    Nov 2025
    Port Macquarie NSW 24443 to 4 years in the role, former employee
    Good luck. This was once my happy place now its given me stress , frustration and I cry alot. 😢
    The good thingsMy team mates. And the job.
    The challengesLack of leadership, support and care of the current management team. They don't care about you as a person. They'll stay in their offices all day but be sure to tell you what you haven't done. You'll be a replaceable number. Oh and once you advocate for the residents your insubordinate. Good luck if you apply. They're are some beautiful residents.
    6 people found this helpful
    1.0
    CSE
    Nov 2025
    Port Macquarie NSW 244410 to 11 years in the role, former employee
    Horrible and soul destroying
    The good thingsSome staff made it easy to work there. Residents were hard but manageable
    The challengesManagement! Service Manager is a joke and new service manager is even worse. Disrespectful place to work and do not value their staff
    4 people found this helpful
    1.0
    Clinical Nurse
    Oct 2025
    Tamworth NSW 23402 to 3 years in the role, former employee
    One word, DISAPPOINTING!
    The good thingsThe clients were wonderful to work with & a joy to be around on a clinical basis.
    The challengesToxic office environment Poor reporting system Unapproachable hierarchy Being left out of client reports and walking into situations where clinical information has been dismissed. Being dismissed when giving clinical advice when asked “what could we do”. Having the blame shifted onto myself because that is far easier than confronting their “good staff ”. Staff not being held accountable for their actions & decisions because they are friendly with hierarchy.
    3 people found this helpful
    2.0
    Manager
    Sep 2025
    Sydney NSW 20003 to 4 years in the role, former employee
    Uniting could do significantly better in its employee conditions which are a disincentive to leave other more secure employment.
    The good thingsThe people who work directly with patients are generally very caring and inspired by the values of the company.
    The challengesThere are really considerable gaps in staff protections at this company. For example they take advantage of industrial law loopholes in having no company policy on employees right to roles that they have been acting in for extensive periods of time.
    4 people found this helpful
    5.0
    Leisure and wellness workplacement
    Jul 2025
    Rockdale NSW 2216Less than 1 year in the role, current employee
    I previously completed multiple courses and attended few work placement. This place is by far the best experience I have ever had, I feel valued, respected and welcoming in this facility. And developed genuine relationship with the staffs and residents here. Highly recommend.
    The good thingsAll staff members here are super kind and nice. Great team work and they are all very caring
    The challengesResidents can be challenging and demanding sometimes
    5.0
    Registered Nurse
    Jul 2025
    North Sydney NSW 2060Less than 1 year in the role, current employee
    It a place where "with right attitude one can make a difference"
    The good thingsGrowth opportunities and great team!
    The challengeschanging care needs of residents and management of challaging behaviours.
    2.0
    Functional Family Therapist
    May 2025
    Cabramatta NSW 21661 to 2 years in the role, former employee
    Great to build Clinical experience - but stay for a short time (a year to know the program) .
    The good things- Working with the families and seeing them make significant amount of progress as they feel supported. - The training for introduction to clinical experience. - Having an external supervisor outside the organisation.
    The challenges- Team dynamics that lead to team separation. - Inconsistences within the management team that flowed onto the team resulting in team members receiving different treatment compared to members. - lack of flexibility to use TIL (had to be in the fortnight and not be able to store for any appointments)
    3.0
    Carer
    May 2025
    Armidale NSW 23502 to 3 years in the role, former employee
    I will never again work for this Company beware.
    The good thingsThe residents are wonderful to work with.
    The challengesCare Management are dreadful to work for, threatening behaviour towards Staff, always taking smoke breaks and then are the 1st to have a go at Staff when work is not getting done.
    5 people found this helpful
    3.0
    Human Resources Role
    Apr 2025
    Sydney NSW 20004 to 5 years in the role, former employee
    Did not want to leave, but I had to leave.
    The good thingsSome amazing people very dedicated to providing amazing support to some of the most venerable people in the community A fantastic CEO,
    The challengesThe general environment in the corporate functions is toxic. Too many sacred cows. The executive are great but the some of senior managers in the corporate are toxic and only have their own interests.
    4 people found this helpful
    1.0
    Cse
    Apr 2025
    Shellharbour NSW 25291 to 2 years in the role, current employee
    Don't go there, absolutely traumatic experience for residents and carers.
    The good thingsThe residents are lovely and deserve much more respect and care than what they are receiving.
    The challengesBad work culture. Exclusive behaviour from team and humiliation from management and HR extreme. Would not recommend an enemy to work here. Always low on basic needs items, equipment dodgy, food terrible and residents not listened too.
    3 people found this helpful
    1.0
    AIN
    Mar 2025
    Bateau Bay NSW 22611 to 2 years in the role, current employee
    Short Staff, No casual loading on weekends
    The good thingsnothing at all, I have nothing good to say.
    The challengesWould not recommend to work at all, staff ratio to residents is appalling, will work staff to the ground. Have wasted resources and money on "Homemakers" who are supposed to be team leader but just micromanages staff and do nothing else. Plus they also do not have casual loading for weekends!!!
    2 people found this helpful
    1.0
    Registered Nurse
    Mar 2025
    Bateau Bay NSW 22611 to 2 years in the role, former employee
    Nothing good about this place, if there is 0 star I would give that
    The good thingshardworking, friendly staff
    The challengesShort staff, heavy workload due to heavy inflow and out flow of residents...
    2 people found this helpful
    1.0
    Care worker (AIN)
    Feb 2025
    Nambucca Heads NSW 2448
    Toxic work environment with staff being in charge of leadership roles that were clearly not qualified for. I really don't think management cared about staff that had put in complaints either.
    The good thingsI honestly cannot think of anything that was good about the facility.
    The challengesA toxic work environment that was out of control by the time I decided it was time to leave. Management didn't care about the toxic work culture between workers in the facility and the same toxic staff got away with complaints all the time.
    6 people found this helpful
    1.0
    Care Assistant
    Feb 2025
    Nambucca Heads NSW 24487 to 8 years in the role, former employee
    Stay right away from this company.
    The good thingsThere is nothing good about working here.
    The challengesThe management has no idea of how to conduct a business and some of the staff think their roles are higher than what they are qualified to do. The way people treat others is out of control and management don't care. It's not a very friendly environment to work in.
    6 people found this helpful
    2.0
    Corporate Services Officer
    Jan 2025
    All Sydney NSW
    I would not recommend anyone to work here if they are looking for career advancement and professional development.
    The good thingsFriendly environment
    The challengesThe phrase "We are a family" is the initial significant warning sign. Management exhibits a dominant approach, insisting that operations adhere strictly to their preferred way. Productivity remains low, primarily due to excessive discussion and insufficient action. There is a noticeable lack of motivation among employees, long term employees in particular in performing their duties, spending significant amount of their time on socialisation. Some job responsibilities do not align with the intended purpose for the roles. While the work plan seems appealing in theory, it fails to deliver the expected outcome. There is little opportunity for career advancement as management focuses on employees loyalty over performance and skills. Resistance to change is another issue. This environment could destroy career aspirations.
    6 people found this helpful
    1.0
    Human Resources Business Partner Manager
    Dec 2024
    All Sydney NSW3 to 4 years in the role, former employee
    A constant battle.
    The good thingsThe mission. Most of the staff.
    The challengesToo many staff, no coordination of a zillion projects. Bad culture. Backstabbing and politicking. Corporate teams driven into the ground. Everyone is stressed. Poor management.
    7 people found this helpful
    1.0
    Undisclosed
    Sep 2024
    All Sydney NSW1 to 2 years in the role
    Was heart broken that they were not who I thought they were and that all the values were just talk.
    The good thingsThere are some really amazing people doing extraordinary jobs in the organisation.
    The challengesThe values seem so wonderful but the executive does not live by them. There is a very political, toxic and competitive culture in the leadership team. They are looking for a way to criticise you and literally watch over your shoulder micromanaging you and trying to find fault. Certainly don't dare raise any concerns or try to improve anything, and pray that no one that you lead makes a mistake, as the executive will throw you under the bus rather than work with you to fix anything. This I promise you. Financial management is adhoc at best which is very concerning with the amount of public funding going through the place. One of the most difficult experiences of my life. It nearly killed me.
    22 people found this helpful
    1.0
    Corporate Head Office
    Sep 2024
    Sydney NSW 20003 to 4 years in the role, former employee
    Marred by a toxic culture, ineffective leadership, and a lack of genuine values.
    The good thingsThe frontline employees in aged care and community services are truly dedicated and compassionate. They are the backbone of the organisation and genuinely care about the people they serve.
    The challengesThis organisation leaves much to be desired. It is plagued by a toxic culture with rampant office politics. Despite claiming to be values-led, the reality is quite the opposite—nothing more than virtue signaling. From the top down, you can expect ineffective leadership that is uninspiring, lacks ambition, and breeds mediocrity -seemingly just waiting for retirement and showing little motivation to contribute effectively - driving many of the talented people out of the organisation.
    19 people found this helpful
    5.0
    Personal Assistant
    May 2024
    Sydney NSW 2000
    Very supportive team environment and lots of opportunities for career progression.
    The good thingsGreat work environment.
    The challengesSome office politics, as everywhere.
    2 people found this helpful
    2.0
    Careworker
    Feb 2024
    Eden NSW 25511 to 2 years in the role, former employee
    Eye opening, enhanced my stress.
    The good thingsGreat connections to elderly. Great communication between care workers.
    The challengesMangement arent supportive to caseworkers, they do not listen to our feedback on what is not working. You are doing several job roles in one which was not in Job description. To many residents, not enough care workers.
    15 people found this helpful
    1.0
    Care Service Employee
    Feb 2024
    Goonellabah NSW 248011 to 12 years in the role, former employee
    Toxic, no support from management, most staff are rude and disrespectful, little to no help from anyone. No care given from anyone.
    The good thingsThere isn’t one good thing about uniting, it’s a toxic place to work.
    The challengesEvery shift is a challenge, everything about uniting is a challenge.
    23 people found this helpful
    1.0
    Assistant in Nursing
    Nov 2023
    Orange NSW 28003 to 4 years in the role, current employee
    Always short staffed and management need improvement
    The good thingsmaking relationships with my clients
    The challengesmanagement and short staffing
    4 people found this helpful
    1.0
    Home Support Officer
    Oct 2023
    Leichhardt NSW 2040Less than 1 year in the role, former employee
    Toxic and incompetent management
    The good thingsThe staff members are helpful and supportive.
    The challengesThe ignorant and toxic workplace environment at the management level makes it hard to do your job. The management would ignore clients' calls and a culture of calming instead of resolving them together.
    17 people found this helpful
    1.0
    People and transformation team
    Sep 2023
    Sydney NSW 20003 to 4 years in the role, former employee
    Glad I am out
    The good thingsA good organisation when I started - it decayed over time - amazing amount of politics and chicanery especially at a senior level - expect minimal support from above - the front line staff are amazing and really support those in need in our state - it is surprising that they can get anything done with the way they are treated from the most senior levels
    The challengesEveryday justifying your job. Lack of support. Lack of understanding and lack of empathy from the top down. A culture that seems to encourage the type if behaviour that all the leadership training tells us not to do.
    22 people found this helpful
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