Company Reviews

    Working at UPA Aged Care Solutions

    2.417 ratings in total
    5
    4
    4
    1
    3
    1
    2
    2
    1
    9
    71%
    Rate salary as high or average
    29%
    Employees recommend this employer to friends
    Work/Life balance
    2.3(17 ratings)
    Career development
    2.0(16 ratings)
    Benefits & perks
    2.1(16 ratings)
    Management
    2.2(17 ratings)
    Working environment
    2.4(17 ratings)
    Diversity & equal opportunity
    2.3(17 ratings)
    Ratings for UPA Aged Care Solutions are shared as-is from employees in line with our community guidelines

    Reviews

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    3.0
    Corporate role
    Apr 2026
    Wahroonga NSW 2076Less than 1 year in the role, former employee
    Enjoyed my time but disappointed in the leadership culture - I had hoped for better
    The good thingsFlexible working arrangements
    The challengesLeadership - too operational and not at all strategic Collaboration - little support offered between teams
    1.0
    Food Services Assistant
    Apr 2026
    Talmalmo NSW 2640Less than 1 year in the role, former employee
    If you do have experience, you would be much better paid working at another facility.
    The good thingsThe clients and staff were mostly very kind people.
    The challengesAnyway, the pay is low. Compared to other facilities recently, it is nearly $3 lower, which is clearly underpaid. This is the only facility in this area with such low pay. I’m not sure if the wages are being updated in line with the award, and there is a possibility that they are not following the current aged care award rates.
    1.0
    Registered Nurse
    Mar 2026
    Far West & North Central NSW1 to 2 years in the role, former employee
    Terrible and will never recommend anyone work here.
    The good thingsNothing. Management never supports you. Carestaff are more supported
    The challengesRNs are not listened to. They have so much responsibility whilst carestaff have none. This can clearly be seen in the way they do scheduled medications.
    1 person found this helpful
    2.0
    Registered Nurse
    Mar 2026
    Orange NSW 28004 to 5 years in the role, former employee
    Very Stressful workplace
    The good thingsNo thing to say good and only building is nice.
    The challengesChallenges: Manager changes frequently in one year's 3, which creates inconsistency in leadership and expectations. Minor issues are often documented and escalated to HR rather than being resolved through open discussion. There is also a perceived attitude from Relieve manager that makes communication difficult, and staff working in the field receive limited support. In many situations, incident reports are preferred instead of resolving issues verbally when residents are not affected. This creates a stressful work environment, particularly for RNs responsible for many residents during a shift, which can make medication rounds and clinical monitoring demanding. There is limited communication with RN by management, while communication appears to occur more often with care staff. When concerns are raised, they are often attributed to staff shortages, and many shifts are covered by agency staff, which affect teamwork, & continuity of care & telephone is very bad never heard clear voice.
    1.0
    Clerical Worker
    Jan 2026
    Sydney NSW 200010 to 11 years in the role, former employee
    Poorly treated after a long work tenure
    The good thingsClose working relationship with department staff
    The challengesSenior Management need to show more respect and care to staff
    1 person found this helpful
    5.0
    Senior Manager
    Oct 2025
    Wahroonga NSW 2076Less than 1 year in the role, current employee
    The best place I've ever worked, great team, great leadership.
    The good thingsWorking with amazing people who actually care about setting high standards and making a difference. I'm part of a great team environment and I find leadership to run an open door policy who actually listen and act.
    The challengesThere's huge changes in this industry right now, so the challenges are just having plenty to do, which I find a positive.
    1 person found this helpful
    1.0
    Care Coordinator
    Oct 2025
    Dubbo NSW 28303 to 4 years in the role, former employee
    Although UPA lists Compassion, Respect, Integrity, Kindness and Inclusiveness as its core values, unfortunately these are not being upheld in practice. Management has made this a very difficult environment to work in, and the culture has become toxic due to ongoing poor leadership and lack of genuine commitment to these values.
    The good thingsThe clients and some of the existing staff
    The challengesA lot within UPA needs to be reviewed and re-evaluated. Management’s attitude towards staff in particular requires significant chang
    1 person found this helpful
    1.0
    Chef
    Sep 2025
    Albury NSW 2640Less than 1 year in the role, former employee
    The worst place to work. Toxic environment and bad management, poorly run
    The good thingsNothing really comes to mind
    The challengesBad management Go here if you want to harrased and picked on every day
    3 people found this helpful
    1.0
    Maintenance Officer
    Aug 2025
    Lavington NSW 2641Less than 1 year in the role, former employee
    Not a happy place to work unfortunately due to management.
    The good thingsThe residents & existing staff
    The challengesUpper management there way or the highway attitude towards the staff.
    3 people found this helpful
    1.0
    People and Culture
    Aug 2025
    Wahroonga NSW 20761 to 2 years in the role, former employee
    Potential is there, but culture holds it back
    The good thingsOn the positive side, the organisation does meaningful work in the community and there are some great people at the ground level who genuinely care about what they do.
    The challengesUnfortunately, the internal culture doesn’t match the values the organisation promotes. Leadership was often unsupportive and inconsistent, with a lot of micromanagement and little regard for staff wellbeing. Raising concerns didn’t feel safe, and instead of collaboration there was a lot of fear and mistrust. It’s disappointing, because with the right leadership and culture UPA could be a fantastic place to work.
    1 person found this helpful
    4.0
    Aged Care Worker
    May 2025
    Wallsend NSW 22877 to 8 years in the role, current employee
    Most staff are here for the right reasons, Management are easy to approach and care about staff and residents.
    The good thingsEveryone who works here genuinely cares about the residents
    The challengesThere could be better communication
    2 people found this helpful
    1.0
    Aged Care Worker
    May 2025
    Lavington NSW 264118 to 19 years in the role, current employee
    Absolutely horrible place to work. Would recommend anywhere but here.
    The good thingsThe residents are the only positive.
    The challengesManagement are vindictive, hostile and lazy. There is inadequate care for the residents and more focus on who wants to be the boss. They have inadequate resources and do not appreciate staff on the ground. They burn their staff out and have unrealistic expectations. Absolutely horrible place to work
    6 people found this helpful
    2.0
    Senior Manager
    Apr 2025
    Wahroonga NSW 2076Less than 1 year in the role, former employee
    Only go there if you have no options
    The good thingswe had a really good team of people
    The challengesthe culture is very dictatorial. new people are brought in and thrown in to the deep end and not given a whole of support. too many chiefs at the top and the structure at the top needs realignment. they don't want to listen to your idea or support your vision Don't rock the boat
    4 people found this helpful
    5.0
    Home Care Worker
    Feb 2025
    Alstonville NSW 24771 to 2 years in the role, current employee
    Having a career that makes a positive impact.
    The good thingsMaking a different in someone life, with a flexible roster and caring management team.
    The challengesYou do come across minor challenges in the job role, but have a very supportive team to guide you through.
    2 people found this helpful
    5.0
    Payroll and Accounts Payable Officer
    Jun 2024
    Lavington NSW 2641
    UPA was absolutely fabulous employer
    The good thingsPromote work life balance
    The challengesImplementation of change not planned well
    1 person found this helpful
    1.0
    Assistant
    Feb 2020
    1 to 2 years in the role, current employee
    Never again
    The good thingsNothing that comes to mind
    The challengesToo many managers with not enough to do
    3 people found this helpful
    5.0
    Kitchen Hand
    Sep 2015
    3 to 4 years in the role, current employee
    Nice environment and good for no more expense lifestyle
    The good thingsNice environment and friendly. Grade A age care.
    The challengesYou will learn about food safety and fire training.
    3 people found this helpful
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