Westpac Bank
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    Westpac Bank
    (751 reviews)
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    Company Reviews

    Working at Westpac Bank

    3.3751 ratings in total
    5
    227
    4
    174
    3
    112
    2
    105
    1
    133
    85%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(750 ratings)
    Career development
    3.3(751 ratings)
    Benefits & perks
    3.5(750 ratings)
    Management
    2.9(749 ratings)
    Working environment
    3.3(750 ratings)
    Diversity & equal opportunity
    3.7(750 ratings)
    Ratings for Westpac Bank are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 752 reviews sorted by most recent
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    most recent
    5.0
    Bank Teller
    Feb 2026
    Dunsborough WA 6281Less than 1 year in the role, former employee
    Small branch with a genuinely great Manager
    The good thingsExcellent Bank Manager - very forward thinking and helpful when learning the job
    The challengesTimely notification regarding casual/contract work when decisions being made about these workers
    5.0
    Banker
    Feb 2026
    Port Hedland, Karratha & Pilbara WALess than 1 year in the role, current employee
    Fantastic, supportive team who take pride in what they do
    The good thingsExcellent onboarding processes and a strong, supportive, reliable wider team.
    The challengesDifficulty with inductions for remote staff
    2.0
    Consumer Connect Banker
    Feb 2026
    Kogarah NSW 2217Less than 1 year in the role, former employee
    Lovely work culture, stressful role.
    The good thingsCoworkers were all friendly. Good pay and company culture. Good environment. Some customers were nice. Quick way to learn about financial services.
    The challengesUnrealistic KPI's to meet while undertrained, difficult to navigate the different systems that are quite outdated, stressful role, your activity is fully monitored including the length of your bathroom breaks, must meet 94% adherence no excuses
    1 person found this helpful
    4.0
    Business Analyst
    Jan 2026
    Sydney NSW 2000Less than 1 year in the role, current employee
    Take advantage of learning opportunities, but do not treat is as a 'job for life'.
    The good thingsGreat people and opportunities to learn and enhance your skill set.
    The challenges- Bureaucracy and job uncertainty with senior management changes. - People are protective of their jobs (understandably so).
    1.0
    Call Centre Operator
    Dec 2025
    Bedford Park SA 50421 to 2 years in the role, current employee
    Dont put yourself through the pain
    The good thingsGoing home at the end of day, fellow co workers are good
    The challengesToxic environment, constant micro managing to the second with no care about employee well being, all the while walking around drinking coffees and chatting with their colleagues.
    1 person found this helpful
    1.0
    Home Lender
    Nov 2025
    Adelaide SA 50003 to 4 years in the role, former employee
    Toxic, Don't Join. Haven't seen this much micromanaged environment in my life
    The good thingsToxic people and micro manage
    The challengesBosses always micromanage. Toxic culture
    2 people found this helpful
    5.0
    Regional Operations Manager
    Nov 2025
    Toowoomba QLD 435037 to 38 years in the role, former employee
    Loved my time at Westpac, always feeling valued and supported to follow my career path.
    The good thingsCulture, employee engagement and the huge range of opportunities for growth.
    The challengesOnly challenges were usually external market driven.
    1.0
    Personal Banker
    Sep 2025
    Hobart TAS 70002 to 3 years in the role, former employee
    Toxic work environment
    The good thingsThe staff benefits are good!
    The challengesToxic work environment from all levels of management.
    1 person found this helpful
    1.0
    Customer Service Role
    Jul 2025
    Kogarah NSW 2217Less than 1 year in the role, former employee
    The worst experience I experience in a workplace .
    The good thingsThe pay . Some of the employees.
    The challengesThe lack of training. Management. Toxic work culture. Unprofessional employees.
    2 people found this helpful
    1.0
    Customer Service Role
    May 2025
    Launceston TAS 7250Less than 1 year in the role, former employee
    Avoid at all costs.
    The good thingsThe pay was above average, that is largely it.
    The challengesManager largely had made up her mind who was going to succeed and fail. 16 people started in my cohort. Only two left. One employee is now a manager jetting off to Adelaide and Sydney. Was crowned as a new leader, simply because she was the loudest and most overbearing person in the room.
    5 people found this helpful
    5.0
    Administration Officer
    Feb 2025
    Adelaide SA 50007 to 8 years in the role, former employee
    My experiences with them solidify my professional foundation when it comes to financial industry and banking matters
    The good thingsTheir work culture and work life balance
    The challengesNone at all, I just didnt have a chance to experience going to their work of place to experience it personally
    1.0
    Customer Manager
    Jan 2025
    Kogarah NSW 22171 to 2 years in the role, current employee
    Don't work in complaints under the Westpac. Your career will be doomed. I was misguided by the executive manager to work there and he advised that I can get the job later at lending which I already mentioned him prior to the interview. At last I had to quit the job.
    The good thingsNo good things for this position. High expectations from the manager, micromanaging and need to take permissions even if you want to go for toilet. Haha.
    The challengesNo proper training. Though you write a good letter for the customer, you are always get taunted by the manager as she believe the writing and meaning is not up to the expectations. You are always warned by the manager that if you don't write good letter you will be facing management risk framework.
    1 person found this helpful
    2.0
    Home Finance Manager
    Apr 2024
    Bedford Park SA 50425 to 6 years in the role, former employee
    You’re just a number that needs to meet numbers and anything else you do, doesn’t matter
    The good thingsThe people you work with
    The challengesMeeting drawdown sale targets when not getting the required amount of leads. Having to constantly follow up on system issues. Poor processes in place for the management of files when employee is on annual leave and sick leave. Training on new purchases and new purchases process wasn’t provided.
    7 people found this helpful
    2.0
    Plastic Sugeon
    Oct 2023
    Sydney NSW 20001 to 2 years in the role, former employee
    Lots of brilliant individuals doing their ..but poor leadership
    The good thingsPeople I worked with
    The challengesOperational excellence isn't a word used
    1 person found this helpful
    1.0
    IT
    Sep 2023
    Sydney NSW 2000
    huge disspapointment especially with redundancy and HR
    The good thingsHybrid work and great colleagues
    The challengestoxic management and issues with accountability....ie noone is accountable focus on cost recovery above all else
    6 people found this helpful
    3.0
    Banker
    Sep 2023
    All Melbourne VIC
    met some great people while enjoying the flexibility to work from home. However, the company had a micro-managing culture, unreasonably high sales targets, limited staff rewards, and minimal benefits and discounts. Moreover, recent job cuts and restructuring have made it an unstable choice for those seeking job security.
    The good thingsyou meet some great people.
    The challengesmanagement is unprofessional and micro managing culture throughout the bank
    4 people found this helpful
    5.0
    Technology Lead
    Aug 2023
    Sydney NSW 2000
    Wonderful and rewarding experience so far.
    The good thingsWestpac provide wide range of training opportunity to develop and enhance your skill both functionally & technically.
    The challengesCan be challenged by the process involved with approval.
    1 person found this helpful
    1.0
    Consumer Connect Banker
    Jul 2023
    Adelaide SA 5000Less than 1 year in the role, former employee
    Place where above 80% od people leave after few months. Place felt like bus stop. Every year they get like so many new people in, and after few months they all leave. Management don’t care about employees and even less about their customers. The worst and most hectic place i have ever been. The only good thing is experience that you would put on your resume when you leave
    The good thingsNo good things, not a good place to be in
    The challengesi would rate this company big 0. Trainings are so bad, system pre historic, very little support, huge expectations to meet stats or KPI after being in a role for few days. Management is toxic and unsupportive.
    12 people found this helpful
    2.0
    Personal Banker
    Jul 2023
    Geraldton WA 65301 to 2 years in the role, former employee
    Customers are great but culture is still in high school
    The good thingsThey have a great surface culture.
    The challengesUnfortunately, no matter how well you hit & exceed KPI’s you can’t move up unless you are willing to get your nose brown.
    6 people found this helpful
    2.0
    Personal Banking Adviser
    Apr 2023
    Watergardens VIC 3038Less than 1 year in the role, former employee
    I would not recommend working at Watergardens branch as the manager is terrible and there is lack of training to understand the job role
    The good thingsSome discounts and perks are good
    The challengesLack of training and support from management to help understand the role
    5 people found this helpful
    2.0
    Customer Service Representative
    Jan 2023
    Toxic environment
    The good thingsTeams and relationships gained.
    The challengesHigh pressure sales and goals
    1 person found this helpful
    4.0
    Business Analyst
    Dec 2022
    1 to 2 years in the role, current employee
    Could be a great place to work if pay was competitive or at least above other financial institutes.
    The good thingsThe people that work there are fantastic and great to get along with. Working from home is always an option for those who only intend on going into the office a couple of days a week/fortnight.
    The challengesOverall the pay is not that great. Westpac underperforms when it comes to paying a competitive wage and they attempted to tackle this with their recent EA however it still falls below the line for my line of work. This unfortunately has been evident in the turnover of staff.
    4 people found this helpful
    5.0
    Teller
    Sep 2022
    1 to 2 years in the role, current employee
    Love working for such a career orientated company
    The good thingsContinuous growth and development opportunities, management is understanding and always willing to listen.
    The challengesSometimes can feel understaffed but the team dynamic has always made it easy to work through the situation.
    1 person found this helpful
    1.0
    Office
    Sep 2022
    1 to 2 years in the role, former employee
    Good being a customer. Bad for being an employee
    The good thingsNot alot of positive things.
    The challengesLow pay, high hours, no support from higher ups. Programs didnt work or was extremely slow.
    1.0
    Banking Specialist
    Sep 2022
    1 to 2 years in the role, former employee
    demoralising, depressing and debilitating, toxic management style
    The good thingsworking from Barangaroo with outstanding offices and facilities
    The challengesantiquated reporting systems, constant micro management, complete lack of trust in staff, IT systems that constantly fell over and were outdated, so focused on Stats that it is detrimental to the customer outcomes
    2 people found this helpful
    1.0
    Officer for Securities & Money Markets
    Jul 2022
    Less than 1 year in the role, former employee
    Dreadful, do not recommend at all.
    The good thingsQuick delivery of all IT Hardware and setup.
    The challengesToxic work colleagues, minimal training with the expectation you know their processes.
    2.0
    Team Manager
    May 2022
    3 to 4 years in the role, former employee
    An organisation that cannot get the fundamentals right and staff and reputation is suffering
    The good thingsThe team that I worked with and people
    The challengesShort- term decision making by Execs far removed from the process and impacts that this has on staff and customers. Downsizing a risk and compliance area when it as a time when needed to expand. Royal Commission 2.0 waiting to happen. Decisions made by Execs that move on and never completed or projects ended.
    4 people found this helpful
    4.0
    Data Entry Role
    May 2022
    1 to 2 years in the role, former employee
    i enjoyed working with the Bank
    The good thingsloved the working environment and tasks assisgned
    The challengescould have been supported a little more by team members
    5.0
    Home Lending Specialist
    Mar 2022
    3 to 4 years in the role, former employee
    I recommend working at the Westpac for anyone with a thirst for knowlewdge.
    The good thingsThe ONETEAM Culture, This is where I truly learned the value of Leading a Multicultural Team.
    The challengesAt first I found it difficult to work at different branches, and sites of Westpac. However, after a while I really embraced the ONETEAM moto/mantra. You could literally be interstate and be with a colleague and feel at home.
    2 people found this helpful
    3.0
    Personal Banker
    Aug 2021
    Hard work doesn't get you noticed.
    The good thingsThey have some great branch managers Good uniform allowance Majority of leaders will not accept poor treatment from customers
    The challengesThe culture promotes poor work/life balance. Long-serving employees seem to get a free pass to treat others poorly. If you don't like talking about how great you are all over Yammer - you wont go very far. Getting pally with upper management will get you further than hard work. Constant IT issues. Severely under staffed. Poor onboarding process. They took away bonuses permanently.
    11 people found this helpful
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