Employees at Zamels generally appreciate their store-level colleagues and value the experience of working with jewellery while gaining industry knowledge. Many find satisfaction in helping customers select special pieces for important occasions, and some appreciate the available staff benefits including discounts and commission structure.
However, several challenges are commonly noted, including difficulties with management communication and support, particularly between stores and head office. The limited training programs and challenging sales targets can create pressure, while the competitive sales environment sometimes affects team dynamics and collaboration between staff members.