Zurich Financial Services
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    Zurich Financial Services
    (46 reviews)
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    Company Reviews

    Working at Zurich Financial Services

    3.046 ratings in total
    5
    10
    4
    10
    3
    6
    2
    9
    1
    11
    67%
    Rate salary as high or average
    43%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(45 ratings)
    Career development
    2.8(45 ratings)
    Benefits & perks
    2.8(45 ratings)
    Management
    2.7(45 ratings)
    Working environment
    3.0(45 ratings)
    Diversity & equal opportunity
    3.4(44 ratings)
    Ratings for Zurich Financial Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 46 reviews sorted by most recent
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    1.0
    Customer Support Role
    Mar 2026
    Sydney NSW 20003 to 4 years in the role, former employee
    Not what's advertised on the tin - don't recommend
    The good thingsGood work flexibility - can set your own hours
    The challengesAn unsupportive, politically driven culture where self-preservation and alignment with internal networks are prioritised. Outdated systems/processes with resistance to change mean there are limited opportunities for any meaningful improvement. Constantly changing direction on projects increases inefficiencies and affects the ability to do effective work.
    1 person found this helpful
    1.0
    Senior Retail Claims Assessor
    Mar 2026
    North Sydney NSW 20609 to 10 years in the role, former employee
    Very TOXIC Environment that needs to be avoided.
    The good thingsThere are some great employees at Zurich however they are under so much pressure you dont ever get to know their true selves. Some flexibility to WFH (dependent on your Team Manager). Good Salary.
    The challengesDo not ever talk about any personal circumstances, it will be used against you. Zurich HR are NOT your friend. Constantly told 'Zurich is a great place to work', and we will become Australia’s leading digital insurer (they call it North Star) yet they cannot implement any basic systems that work as they should. Alot of 'special' protected employees (in teams like Cont Imp, Tech etc) that really should not be there, if you are a favorite all is good, for the other 98% of employees you are no more than a seat filler. Unrealistic time frames, no forward planning, not enough staff and the cost of high staff turnover (and literal walk outs) due to the toxic environments. Zurich advertises 5 weeks annual leave, this statement is not correct. You have 4 weeks annual leave and then and an additional ‘Z Leave’ which gives you 5 extra days to use (if you meet all the requirements). When it gets too much , you will get the lunchtime pizza pity party. Avoid anything to do with ZAL.
    2 people found this helpful
    3.0
    Claims Consultant
    Sep 2025
    Melbourne VIC 30002 to 3 years in the role, former employee
    Could be a great place to work, such a pity!
    The good thingsSome amazing colleagues, additional leave and annual bonuses.
    The challengesFavoritism with flexible working arrangements and in general. Micro management, weak HR department, poor leadership.
    2 people found this helpful
    5.0
    Business Development Manager
    Sep 2025
    Perth WA 60002 to 3 years in the role, current employee
    I love working here and would recommend it to anyone
    The good thingsThe people, product, reputation, offering
    The challengesThere are normal challenges of any growing company
    1.0
    N/A
    Jul 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Draining and disappointed!!!
    The good thingsNothing - toxic working environment
    The challengesFavoritism and management constantly micromanages. There’s no trust, no support, and zero room for growth. A toxic culture that pushes good people out.
    5 people found this helpful
    1.0
    Technlogy
    Jun 2025
    North Sydney NSW 20601 to 2 years in the role, current employee
    First and last time. Never again Not a great experience. Poor leadership. Terrible culture. Not to be repeated
    6 people found this helpful
    1.0
    Workforce Optimisation Manager
    Jul 2024
    North Sydney NSW 2060
    terrible leadership. no support.
    The good thingscentral office. hybrid work.
    The challengesno leadership. hard to deliver. so much red tape. pay and benefits are terrible. no opportunity to advance.
    9 people found this helpful
    2.0
    Information Technology Role
    Mar 2023
    current employee
    Corporate bureaucracy, useless employee benefits, salary indexation is far behind the inflation despite huge business growth over last year, employees leaving due no retention strategy, poor management or HR indifference
    The good thingsCollaborative team and manager, possibility to work remotely interstate
    The challengesEngaging some stakeholders is challenging, not an agile environment, often meetings are not very productive, technology used often fails, regular connectivity issues over VPN
    7 people found this helpful
    1.0
    Information Technology Support Role
    Mar 2020
    1 to 2 years in the role, former employee
    Need to work very hard on cultural change
    The good thingsDay to day building of relations with the wider Zurich community
    The challengesBehavioural changes in teams is lacking
    8 people found this helpful
    1.0
    N/a
    Mar 2020
    former employee
    Okay to start your career
    The good thingsFlexibility and well known company, family friendly
    The challengesPolitics - IT is still in the stone ages
    8 people found this helpful
    3.0
    Learning and Development Role
    Mar 2020
    1 to 2 years in the role, former employee
    Projects need better leadership, transparency and communication.
    The good thingsThe view and location is good.
    The challengesLack of process, people doing jobs they are not skilled to do
    3 people found this helpful
    2.0
    Commercial Underwriter
    Feb 2020
    challenging, always the need to bite tongue, like walking on egg shells
    The good thingsclose to North Sydney station. people
    The challengestheir system, you have outlook and lotus notes as well, and the list goes on with their systems.
    7 people found this helpful
    4.0
    Various titles
    Dec 2019
    7 to 8 years in the role, former employee
    Started off great and then there were too many changes, not all for the greater good.
    The good thingsMade some great friends.
    The challengesBeing recongnised for your efforts.
    1 person found this helpful
    2.0
    Legal and Compliance
    Nov 2019
    Good to learn but may not be for growth
    The good thingsLearning opportunities Overall good teams to work with Global company and opportunities
    The challengesTechnology needs to be updated Long standing management team becoming becoming outdated and adamant.
    8 people found this helpful
    5.0
    Executive Manager
    Sep 2019
    5 to 6 years in the role, current employee
    People centred and ethical business
    The good thingsGood career opportunities, work life balance and culture. Tried to do things the right way.
    The challengesNothin that’s unique to Zurich which doesn’t also affect other big companies.
    4.0
    Senior Claims Officer
    May 2019
    9 to 10 years in the role, former employee
    Loved my time working there
    The good thingsProfessionalism and very corporate structure.
    The challengesPromotions influenced by managers.
    4.0
    Test Analyst
    Mar 2018
    Good for a few years but wouldn't want to stay there forever
    The good thingsGreat team of people, most are dedicated to what they do
    The challengesDon't seem to hire enough staff to cover the essential roles, like IT data centres, or developers
    1 person found this helpful
    5.0
    A&H claims team leader
    Nov 2017
    5 to 6 years in the role, former employee
    Loved my time at Zurich, great culture, encouraging people and would highly reccomend
    The good thingsZurich allowed me the opportunity to move around the business with limited experience. They promote people based on dedication, enthusiasm and want not just on experience. Strong focus on charity work
    The challengesSkeleton staff, fighting for staff when obvious need due to work loads. Salary not overly competitive for long time staff (need to start on High salary to remain competitive) . Old systems
    1.0
    Claims Administrator
    Sep 2017
    3 to 4 years in the role, current employee
    Makes me understand that people leave managers and not their jobs
    The good thingsTechnologically advanced and progressive
    The challengesHave to continually push management in order to access training and development to enable progression within.
    8 people found this helpful
    1.0
    Senior Underwriter
    Aug 2017
    9 to 10 years in the role, former employee
    Never to be repeated
    The good thingsNothing good about this place
    The challengesTop level management concerned only about numbers not about the employee experience
    8 people found this helpful
    5.0
    Snr Project Manager
    Aug 2017
    1 to 2 years in the role, current employee
    Nice Work life balance... in a team environment that creates mutual respect.
    The good thingsIt is a flat structure, which helps with interaction between team. The business is going through growth
    The challengesThe IT system can be challenging
    1.0
    GI
    Aug 2017
    3 to 4 years in the role, current employee
    -
    The good thingsGood teamwork from other departments
    The challengesTerrible management, could have done a lot better in managing expectations
    7 people found this helpful
    5.0
    EA
    Jun 2016
    1 to 2 years in the role, current employee
    Great company to work for, all colleagues are extremely supportive and Zurich offers fun initiatives and events regularily to socialise with peers and benefit our overall health.
    The good thingsGreat support from colleagues Aand fun social events encouraged by the company.
    The challengesDepartments spread out on several levels of building
    5.0
    Projects
    Jun 2016
    So far so good!
    The good thingsGreat team and working environment
    The challengesNavigating an international organisation
    5.0
    Team member - Life & Investments
    May 2016
    Zurich Life & Investments .. I couldn't think of anywhere I would rather work.
    The good thingsI'm on the Life and Investment side of Zurich and having worked there for many years, I couldn't think of a company I would rather work with. I can't think of the last time I woke up and thought \"I don't want to go to work\". The group of people I work with, and have to deal with, are like family. After returning from Maternity Leave, the work/life balance that Zurich offers became very clear. My child is now older, and it's not frowned upon if I ask for leave to attend a school concert or athletics day. Only the other day at a team forum, my boss made it very clear that if anyone was feeling under pressure at work, they were to put their hand up and say something. To me that is a great sign that they really care about their staff. On the Life and Investment side, the senior management and executives are fantastic. They never look down at you. Zurich have also created a Women's Innovation Network (with membership open to men too). When they say Zurich advocates a level playing field for all employees, it's not just lip service - they mean it.
    The challengesYes it's true we live in challenging times - but I believe Zurich do all they can to encourage and support employees through these times. We could always do with more staff ... but we're not on our own there ... I bet there's not a company in the world where someone says \"we have too many staff\".
    5.0
    EA
    May 2016
    Great place to work!
    The good thingsFantastic company culture - more like a family. Wonderful location, views. People very friendly and willing to help. Social functions extremely well organised. Systems support very good.
    The challengesOpen plan offices & lack of privacy.
    1.0
    Claims Advisor
    Apr 2016
    Avoid this place if you value your sanity
    The good thingsThe brand still have some lustre left which looks good on paper and there are some genuinely nice people that work there with you in the trenches but not much else to note.
    The challengesPoor leadership and culture. Severe cutbacks on staff resulting in very high unmanageable workloads. Pay is below market. High staff turnover and discontent. Leadership completely out of touch with staff issues and not suited for their roles. Promotion and performance ratings are based on individuals uptake with others not based on merit.
    8 people found this helpful
    2.0
    Senior Technical Manager
    Apr 2016
    1 to 2 years in the role, former employee
    It could be a great company if they were united at the executive management level and maintained consistency with their goals. But CEO often over-ridden by executive committee. Look at the number of CEO's they've had and the high turnover in senior posi
    The good thingsNot a lot of positive comments to give.
    The challengesOver managed, over governanced and over worked. Continuous restructuring and internal politics spills out onto staff. Managers aren't experienced and don't have the technical ability. HR staff are slow and ineffective. Have had more CEO's than cut lunches.
    6 people found this helpful
    4.0
    Manager, indirect tax
    Feb 2016
    1 to 2 years in the role, former employee
    It is a good company to work for due to its diversity and opportunity
    The good thingsEmpowering, support provided, recognition of your contribution and above all people are friendly
    The challengesA lot of answers you need to find yourself to do the work due to its organisational structure, but if you happen to know the right person then thing becomes easy. A lot of talented people but also few who take advantage of the company's generosity
    4.0
    Team Leader - SME business solutions
    Feb 2016
    3 to 4 years in the role, former employee
    Strong focus on personal development enabled me to grow as a young professional in insurance; the roles i undertook were so varied the vast number of skills I have learned is invaluable.
    The good thingsGreat social culture and corporate social responsibility. Strong focus on internal development
    The challengesAlthough strong focus on internal development, there aren't too many opportunities available in more senior departments. High staff turnover due to remuneration - leaving Zurich with many vacancies and teams having to operate with a heavier work load and little recognition - this then limits employee engagement
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