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Account Manager

Manage the relationship between a business and its clients.

What's it like to be an Account Manager?

An Account Manager is responsible for the relationships an organisation has with particular clients. The key liaison between the organisation and the clients they look after, an Account Manager walks the line between business goals and client needs.

Account Manager

Tasks and duties

  • Delivering the best possible customer service with a view to growing and supporting long-term relationships.
  • Ensuring deliverables are received in an accurate and timely way, while preserving the customer relationship.
  • Helping customers understand changes within the company and the market, or a change in access to products and services.
  • Working with the business development and sales teams to hand customers over smoothly to each other, so that customer experience is optimal.
  • Giving presentations and reporting progress to both customers and internal teams.
  • Problem-solving for customers in a way that ensures the relationship remains positive.
  • Acting as the key liaison between customers and internal teams.

What can I earn as an Account Manager?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for an Account Manager is between $65k and $75k
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Source: SEEK job ads

How to become an Account Manager


SEEK Learning
You don’t need qualifications to get your foot in the door as an Account Manager, but they may help you get ahead.

  1. Consider completing a Certificate IV in Business Sales (BSB40615) at a TAFE or through a private training organisation.
  2. Alternatively, consider completing a Bachelor degree majoring in Commerce, Business or Marketing. These courses take 3 years to complete, and you’ll need to have completed year 12 or gain admission through an alternative pathway.
  3. Get your foot in the door in a sales role and learn on the job.

Explore related qualifications

SEEK users who have worked as an Account Manager have studied these qualifications.

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Bachelor of Arts

This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
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Bachelor of Commerce

This degree prepares you for a range of roles in the accounting, economics, finance and business industries, depending on the specialisation chosen.
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Source: SEEK job ads and SEEK Profile data

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How do Account Managers rate their role?

Latest reviews from 70 Account Managers surveyed on SEEK

Work-life balance
4.0
Job satisfaction
3.9
Career progression opportunities
3.7
Job security
3.8
Pay / Salary
3.8
Variety of work
4.0

Latest reviews

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Positive
Negative
Nov 2018
The job is only as tough as you make. So know your product and learn more than other people to know everything about your product
Reviewer's Qualification
Account manager
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Management
The good things
Knowing your products that your selling, being confident in the quality of your product and the organisation that Is backing the product. Knowing the wholesaler who is buying your products is getting ...
The challenges
You will have to know every single detail about your product/ products. Understand the margins that your company will make on each product. Knowing how far to discount without giving away to much marg...
Read more
Nov 2018
Account Management has it's challenges, but it's a very rewarding job
Reviewer's Qualification
Completed High School (Year 12)
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Account/Client Management
The good things
I enjoy my job because of the diversity. There's a lot of admin and back-end management, but I also get to travel quite a bit to visit my various clients around the place. Each client is so different...
The challenges
Being the point of contact for clients can, of course, have it's challenges as you are also the person who gets the phone call when things don't go well. Sometimes things can go incredibly wrong, and...
Read more
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Source: SEEK Role Reviews

Working hours for Account Managers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 70 Account Managers

What are the job opportunities for Account Managers?

Find out how the job market is trending

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Account Manager jobs on SEEK
3,577
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
21.7%
2019
2024
Source: LMIP. Advertising and Marketing Professionals

Latest Account Manager jobs on SEEK

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Source: SEEK job ads

Browse related careers by interest

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Source: SEEK job ads and SEEK Profile data