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Case Manager

Assist clients with complex problems and help to improve their quality of life.

What's it like to be a Case Manager?

A Case Manager is responsible for helping their client to solve a complex series of problems or coordinate a series of moving parts to one big problem. Solving these problems will usually enhance the client’s quality of life.

Case Manager

Tasks and duties

  • Understanding the needs of their client, from both practical everyday and holistic views.
  • Writing up plans and agreements, and negotiating these with the client and stakeholders.
  • Establishing and making contact with the services the client requires, according to their agreed plan.
  • Linking clients with services and products they require (such as Centrelink, housing, medical or legal).
  • Ensuring agreements and plans are complied with.
  • Organising appointments and meetings and ensure invitees attend.
  • Setting schedules, timelines, tracking milestones and reporting on progress.
  • Conducting risk assessments and ensuring paperwork is accurate and complete.
  • Problem-solving, negotiating solutions and enabling progress.
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Depending on the type of case management, they sometimes work in a consultative capacity and sometimes in an interventionist capacity. Case Managers may work in both capacities — those in the health and social services industry assigned to coordinate services for mentally ill clients or vulnerable children, for example.

Empathic, tenacious, excellent communicators and with impeccable project management abilities, Case Managers need to be organised and have effective influencing skills.

Between chasing up services and outstanding agreements, attending meetings and liaising with stakeholders, Case Managers have their hands full most of the time. However, the personal rewards of the job are high for those who can take on the challenge.

What can I earn as a Case Manager?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
Case Manager roles in AUS are typically advertised between $60k and $80k
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Latest Case Manager jobs on SEEK

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Source: Full time annual package based on job ad data.

How to become a Case Manager


SEEK Learning
Although not mandatory, a qualification in community services may be an advantage when seeking employment as a Case Manager.

  1. Complete a Certificate III in Community Services (CHC32015) or a Diploma of Community Services (CHC52015), available through TAFE or a private college. There are no minimum admission requirements.
  2. Complete a Bachelor of Applied Social Science (Community Services) or a Bachelor of Community Services at university. These courses will take 3 years to complete and will require you to have completed year 12 or gain special admission.

Explore related qualifications

SEEK users who have worked as a Case Manager have studied these qualifications.

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Diploma of Community Services

This diploma gives you the skills to work under broad direction from management and provide person-centred support to individuals and communities.
Compare institutions
Diploma of Community Services provider logo
Diploma of Community Services provider logo
Diploma of Community Services provider logo
Diploma of Community Services provider logo

Certificate III in Community Services

This qualification prepares you for entry level roles as a community service worker supporting both individuals and programs.

Compare institutions
Certificate III in Community Services provider logo
Certificate III in Community Services provider logo
Certificate III in Community Services provider logo
Certificate III in Community Services provider logo

Bachelor of Social Work

This degree will provide you with the specialist skills and knowledge for a career as a Social Worker.

Compare institutions
Bachelor of Social Work provider logo
Bachelor of Social Work provider logo
Bachelor of Social Work provider logo
Bachelor of Social Work provider logo
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Source: SEEK job ads and SEEK Profile data

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Is Case Manager the right role for me?


Working hours for Case Managers
Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never

Job market trends for Case Managers
All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Case Manager jobs on SEEK
4,675
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
17.7%
2020
2025
Source: LMIP. Welfare Support Workers
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Source: SEEK job ads and SEEK Role Reviews

Latest Case Manager reviews

Latest reviews from 86 Case Managers surveyed on SEEK
All
Positive
Negative
Oct 2018
Social Work Managment is interesting , rewarded job and should be paid better. Case managers have flex working hours and lot's of vacation time starting day one.
Reviewer's Qualification
Master of Behavioral Science
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Homeless youth, and adults , behavioral issues, mental health and addictions
The good things
Case managers are social service workers who coordinate care for their clients. Case managers work with agencies and institutions to ensure that clients get the care they need. A case manager may perf...
The challenges
Social work case management is a particularly challenging field. It requires as understanding of many different types of case management all rolled together in one. As a result, the amount of time the...
Read more
Oct 2018
Awesome occupation...no two days the same...enjoy being a Case Manager.
Reviewer's Qualification
Bachelor of Criminology and Criminal Justice
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Family Supervised Contact
The good things
Satisfaction is the key to remaining a motivated Case Manager. The satisfaction of assisting families, disability, or the elderly with needs, wants, and security of confidentiality whilst holistical...
The challenges
Challenges of being an effective Case Manager include not taking Bosses comments to heart and not becoming attached to your client. Bosses have budgets and WILL remind you of this. Bosses also have t...
Read more
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Source: SEEK Role Reviews