What's it like to be a Case Manager?
A Case Manager is responsible for helping their client to solve a complex series of problems or coordinate a series of moving parts to one big problem. Solving these problems will usually enhance the client’s quality of life.
Depending on the type of case management, they sometimes work in a consultative capacity and sometimes in an interventionist capacity. Case Managers may work in both capacities — those in the health and social services industry assigned to coordinate services for mentally ill clients or vulnerable children, for example.
Empathic, tenacious, excellent communicators and with impeccable project management abilities, Case Managers need to be organised and have effective influencing skills.
Between chasing up services and outstanding agreements, attending meetings and liaising with stakeholders, Case Managers have their hands full most of the time. However, the personal rewards of the job are high for those who can take on the challenge.
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How to become a Case Manager
- Complete a Certificate III in Community Services (CHC32015) or a Diploma of Community Services (CHC52015), available through TAFE or a private college. There are typically no minimum admission requirements for these courses.
- Ensure you have up-to-date immunisations as required and complete any relevant checks such as a Working with Children Check and/or National Police Check. Some employers may prefer that you also hold a current driver’s licence.
- Consider completing a Bachelor of Social Work, Bachelor of Social Science or Bachelor of Community Services at university to broaden your career options. These courses will take 3-4 years to complete.
Explore related qualifications
SEEK users who have worked as a Case Manager have studied these qualifications.
This qualification prepares you for entry level roles as a community service worker supporting both individuals and programs.
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