Claims Manager
Oversee insurance claims to ensure the correct result for all parties.
Job opportunities
-
Jobs in SEEK right nowJob growth
-
5-year projectionSalary
-
Typical salaryJob satisfaction
-
Job opportunities
-
Jobs in SEEK right nowSalary
-
Typical salaryJob growth
-
5-year projectionJob satisfaction
-
On this page
- What's it like to be a Claims Manager?
- How to become a Claims Manager
- Latest Claims Manager jobs
- Top skills and experience for Claims Managers
- Is Claims Manager the right role for you?
- Claims Manager role reviews
What's it like to be a Claims Manager?
Claims Managers process insurance claims on behalf of insurance companies and their clients. They review information submitted with claims, manage and monitor claims as they progress, and provide advice about insurance policies. Claims Managers need analytical skills and some knowledge of finance and risk management. They work for insurance companies of all sizes.
Tasks and duties
- Providing information to clients about insurance products and services.
- Reviewing client circumstances to ensure the appropriate type and level of coverage is provided.
- Documenting information about clients, claims and policies.
- Interviewing clients to determine the accuracy of information submitted in claims.
- Explaining details, risks, benefits and costs of insurance to clients.
- Managing and monitoring insurance claims to ensure the correct outcomes for clients, insurers and other related parties.
- Establishing and maintaining relationships with clients.
- Identifying and managing exposure to risk.
- Requesting specific information about claims, such as accident logs, medical records or bills.
How to become a Claims Manager
You can work as a Claims Manager without a formal qualification, but some employers may prefer candidates with a tertiary qualification. Experience in the insurance industry is also preferred.
- Complete a relevant qualification. This could be a Certificate IV in General Insurance (FNS41420). Alternatively, complete a bachelor degree in business or law, which may provide broader career options. This usually takes three to four years of full-time study.
- Build experience in an entry level-role in insurance, such as Claims Officer .
Compare your salary
Find out how your salary compares with the average salary for Claims Managers.Latest Claims Manager jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Claims Manager jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Claims Manager employers on SEEK are looking for job seekers with expertise in the following areas. Claims Management
Insurance Law
Insurance Claims
Empathy
Human Behaviour Studies
General Insurance
Ergonomics
Insurance Products
Financial Compliance
Claims Handling
Source: SEEK job ads and SEEK Profile data
Did you find this helpful?
Latest Claims Manager reviews
Sep 2023
It's a rewarding career for those passionate about helping others. Challenges exist, but the impact on people's lives makes it worthwhile.
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationInsurance & Superannuation
The good thingsIt's rewarding to help policyholders in their time of need. Positive interactions with grateful clients are common, making a real difference.
The challengesWhile most interactions are positive, some policyholders can be challenging. Advocating for clients, even when it means disagreeing with others, can be stressful. Dealing with complaints & denials can...
Read more
May 2021
Claims Manager challenging but very rewarding
Reviewer's QualificationDiploma of Insurance Broking
Experience10+ years
Organisation sizeSmall (1-19 employees)
SpecialisationInsurance
The good thingsEnjoy my clients satisfaction with the outcome of their claims
The challengesHandling staff issues can be challenging at times
Read more
Share insights on your current role.
Help people decide if your job is right for them - it only takes a few minutes.Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
