Case Manager
Assist clients with complex problems and help to improve their quality of life.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Case Manager?
- How to become a Case Manager
- Latest Case Manager jobs
- Top skills and experience for Case Managers
- Is Case Manager the right role for you?
- Case Manager role reviews
What's it like to be a Case Manager?
A Case Manager is responsible for helping their client to solve a complex series of problems or coordinate a series of moving parts to one big problem. Solving these problems will usually enhance the client’s quality of life.
Tasks and duties
- Understanding the needs of their client, from both practical everyday and holistic views.
- Writing up plans and agreements, and negotiating these with the client and stakeholders.
- Establishing and making contact with the services the client requires, according to their agreed plan.
- Linking clients with services and products they require (such as Centrelink, housing, medical or legal).
- Ensuring agreements and plans are complied with.
- Organising appointments and meetings and ensure invitees attend.
- Setting schedules, timelines, tracking milestones and reporting on progress.
- Conducting risk assessments and ensuring paperwork is accurate and complete.
- Problem-solving, negotiating solutions and enabling progress.
How to become a Case Manager
Although not mandatory, a qualification in community services may be an advantage when seeking employment as a Case Manager.
- Complete a Certificate III in Community Services (CHC32015) or a Diploma of Community Services (CHC52015), available through TAFE or a private college. There are typically no minimum admission requirements for these courses.
- Ensure you have up-to-date immunisations as required and complete any relevant checks such as a Working with Children Check and/or National Police Check. Some employers may prefer that you also hold a current driver’s licence.
- Consider completing a Bachelor of Social Work, Bachelor of Social Science or Bachelor of Community Services at university to broaden your career options. These courses will take 3-4 years to complete.
Compare your salary
Find out how your salary compares with the average salary for Case Managers.Latest Case Manager jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Case Manager jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Case Manager employers on SEEK are looking for job seekers with expertise in the following areas. Case Management
Social Work
Psychology
Workers Compensation
Community Services
Human Services
Rehabilitation
Empathy
Mental Health
Claims Management
Source: SEEK job ads and SEEK Profile data
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Latest Case Manager reviews
Jan 2025
I effectively managed client cases, ensuring their needs were addressed with precision, efficiency, and exceptional service.
Reviewer's QualificationDiploma of Medical Lab Technology
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationHospitality & Tourism
The good thingsAs an case manager, I genuinely enjoy supporting and empowering people through my role! Here's what makes this job fulfilling:
1. Helping Others Succeed: Whether it's crafting the perfect cover let...
The challengesThere are aspects of my role that present challenges or limitations:
1. Lack of Context Beyond Our Interactions: If I’m not given enough details or context, my responses might not fully align with yo...
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Oct 2018
Social Work Managment is interesting , rewarded job and should be paid better. Case managers have flex working hours and lot's of vacation time starting day one.
Reviewer's QualificationMaster of Behavioral Science
Experience5 – 9 years
Organisation sizeMedium (20-199 employees)
SpecialisationHomeless youth, and adults , behavioral issues, mental health and addictions
The good thingsCase managers are social service workers who coordinate care for their clients. Case managers work with agencies and institutions to ensure that clients get the care they need. A case manager may perf...
The challengesSocial work case management is a particularly challenging field. It requires as understanding of many different types of case management all rolled together in one. As a result, the amount of time the...
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
